Customer Upgrade Procedure

Dell EMC Unity™ Family

Dell EMC Unity All Flash and Unity Hybrid

Adding an optional 80-drive DAE disk drive

302-003-780
REV 01
July 2017

This document describes how to add an optional 80-drive DAE disk drive in
Unity All Flash and Unity Hybrid systems.
The disk drive slots on an 80-drive DAE are located inside the enclosure. To access the
disk drives, release and pull the enclosure out of the cabinet. The enclosure slides out of
the cabinet far enough for you to access its internal components, and then locks on the
rails in the service position so that you cannot pull it out any farther.

Note

You do not have to power down any components to add or replace a disk drive.

NOTICE

When Data at Rest Encryption is enabled, only drives that meet at least one of these
requirements can be used: factory new drives, securely erased/sanitized drives, or
previously encrypted drives.

l Before you start......................................................................................................2

l Rules for drive population....................................................................................... 7
l Summary of tasks for adding a disk.........................................................................7
l Adding the new 80-drive DAE disk drive................................................................. 9
l Verifying the new 80-drive DAE disk drive.............................................................13
Customer Upgrade Procedure

Before you start

Before you begin this procedure, ensure that you have received the new part and have
correctly identified its intended location in the system. Refer to your Unisphere
Service section for instructions on how to identify failures, order new parts, and
handle hardware components.

Additional resources
As part of an improvement effort, revisions of the software and hardware are
periodically released. Therefore, some functions described in this document might not
be supported by all versions of the software or hardware currently in use. The product
release notes provide the most up-to-date information on product features. Contact
your technical support professional if a product does not function properly or does not
function as described in this document.
Where to get help
Support, product, and licensing information can be obtained as follows:
Product information
For product and feature documentation or release notes, go to Unity Technical
Documentation at: www.emc.com/en-us/documentation/unity-family.htm.
Troubleshooting
For information about products, software updates, licensing, and service, go to Online
Support (registration required) at: https://Support.EMC.com. After logging in, locate
the appropriate Support by Product page.
Technical support
For technical support and service requests, go to Online Support at: https://
Support.EMC.com. After logging in, locate Create a service request. To open a
service request, you must have a valid support agreement. Contact your Sales
Representative for details about obtaining a valid support agreement or to answer any
questions about your account.
Special notice conventions used in this document

DANGER

Indicates a hazardous situation which, if not avoided, will result in death or

serious injury.

WARNING

Indicates a hazardous situation which, if not avoided, could result in death or

serious injury.

CAUTION

Indicates a hazardous situation which, if not avoided, could result in minor or

moderate injury.

NOTICE

Addresses practices not related to personal injury.

2 Unity All Flash and Unity Hybrid Customer Upgrade Procedure

 Adding an optional 80-drive DAE disk drive

Note

Presents information that is important, but not hazard-related.

Handling replaceable units

This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the
sensitive electronic circuits in the equipment by simply touching them. Electrostatic
charge that has accumulated on your body discharges through the circuits. If the air in
the work area is very dry, running a humidifier in the work area will help decrease the
risk of ESD damage. Follow the procedures below to prevent damage to the
equipment.
Be aware of the following requirements:
l Provide enough room to work on the equipment.
l Clear the work site of any unnecessary materials or materials that naturally build
up electrostatic charge, such as foam packaging, foam cups, cellophane wrappers,
and similar items.
l Do not remove replacement or upgrade units from their antistatic packaging until
you are ready to install them.
l Before you begin service, gather together the ESD kit and all other materials you
will need.
l Once servicing begins, avoid moving away from the work site; otherwise, you may
build up an electrostatic charge.
l Use ESD anti-static gloves or an ESD wristband (with strap).
If using an ESD wristband with a strap:
n Attach the clip of the ESD wristband to the ESD bracket or bare metal on a
cabinet/rack or enclosure.
n Wrap the ESD wristband around your wrist with the metal button against your
skin.
n If a tester is available, test the wristband.
l If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency Procedures (without an ESD kit).

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following precautions to
reduce the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.

NOTICE

These precautions are not a substitute for the use of an ESD kit. Follow them only in
the event of an emergency.

l Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/
rack or enclosure.

Handling replaceable units 3

Customer Upgrade Procedure

l Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the cabinet/rack or enclosure, and at the same time, pick up the
unit while it is still sealed in the antistatic bag. Once you have done this, do not
move around the room or touch other furnishings, personnel, or surfaces until you
have installed the unit.
l When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.
l If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install
the unit, repeat these procedures.

Hardware acclimation times

Systems and components must acclimate to the operating environment before
applying power. This requires the unpackaged system or component to reside in the
operating environment for up to 16 hours in order to thermally stabilize and prevent
condensation.
Refer to the table, Table 1 on page 4, to determine the precise amount of
stabilization time required.

Table 1 Hardware acclimation times (systems and components)

…then let the system

or component
If the last 24 hours of the acclimate in the new
TRANSIT/STORAGE …and the OPERATING environment this many
environment was this: environment is this: hours:
Temperature Humidity

Nominal Nominal Nominal 68-72°F (20-22°C) 0-1 hour

68-72°F 40-55% RH 40-55% RH
(20-22°C)

Cold Dry <86°F (30°C) 4 hours

<68°F (20°C) <30% RH

Cold Damp <86°F (30°C) 4 hours

<68°F (20°C) ≥30% RH

Hot Dry <86°F (30°C) 4 hours

>72°F (22°C) <30% RH

Hot Humid <86°F (30°C) 4 hours

>72°F (22°C) 30-45% RH

Humid <86°F (30°C) 8 hours

45-60% RH

Humid <86°F (30°C) 16 hours

≥60% RH

Unknown <86°F (30°C) 16 hours

4 Unity All Flash and Unity Hybrid Customer Upgrade Procedure

 Adding an optional 80-drive DAE disk drive

NOTICE

l If there are signs of condensation after the recommended acclimation time has
passed, allow an additional eight (8) hours to stabilize.
l Systems and components must not experience changes in temperature and
humidity that are likely to cause condensation to form on or in that system or
component. Do not exceed the shipping and storage temperature gradient of
45°F/hr (25°C/hr).
l Do NOT apply power to the system for at least the number of hours specified in
the table, Table 1 on page 4. If the last 24 hours of the transit/storage
environment is unknown, then you must allow the system or component 16 hours
to stabilize in the new environment.

Removing, installing, or storing replaceable units

Use the following precautions when removing, handling, or storing replaceable units:

CAUTION

Some replaceable units have the majority of their weight in the rear of the
component. Ensure that the back end of the replaceable unit is supported while
installing or removing it. Dropping a replaceable unit could result in personal
injury or damage to the equipment.

NOTICE

l For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
l A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive replaceable units.

l Do not remove a faulted replaceable unit until you have the replacement available.
l When handling replaceable units, avoid electrostatic discharge (ESD) by wearing
ESD anti-static gloves or an ESD wristband with a strap. For additional
information, refer to Avoiding electrostatic discharge (ESD) damage on page 3.
l Avoid touching any exposed electronic components and circuits on the replaceable
unit.
l Never use excessive force to remove or install a replaceable unit. Take time to
read the instructions carefully.
l Store a replaceable unit in the antistatic bag and the specially designed shipping
container in which you received it. Use the antistatic bag and special shipping
container when you need to return the replaceable unit.
l Replaceable units must acclimate to the operating environment before applying
power. This requires the unpackaged component to reside in the operating
environment for up to 16 hours in order to thermally stabilize and prevent
condensation. Refer to Hardware acclimation times on page 4 to ensure the
replaceable unit has thermally stabilized to the operating environment.

Handling replaceable units 5

Customer Upgrade Procedure

NOTICE

Your storage system is designed to be powered on continuously. Most components

are hot swappable; that is, you can replace or install these components while the
storage system is running. However, the system requires that:
l Front bezels should always be attached to ensure EMI compliance. Make sure you
reattach the bezel after replacing a component.
l Each slot should contain a component or filler panel to ensure proper air flow
throughout the system.

Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in
which you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to
return the faulted part.

Standard touch point colors

Touch points are component locations where you can:
l Grip the hardware to remove or install a component.
l Open or close a latch.
l Turn a knob to open, close, or adjust a component.
Standard touch point colors are terra-cotta (orange) or blue.

Note

Within this documentation, the color orange is used instead of terra-cotta for
simplicity.

Table 2 Standard touch point colors

Touch point color Description

Terra-cotta This color indicates that you can perform the task, such as remove a
(orange) component with a terra-cotta (orange) lever, while the system remains
powered (up/on).

Note

Some tasks may require additional steps.

Blue This color indicates that a shutdown of the system or component is

required before you can perform the task, such as removing a
component with a blue lever.

6 Unity All Flash and Unity Hybrid Customer Upgrade Procedure

 Adding an optional 80-drive DAE disk drive

Table 2 Standard touch point colors (continued)

Touch point color Description

Handling disks
Disks are extremely sensitive electronic components. Always handle a disk gently, and
observe the following guidelines:
l Follow the instructions described in Removing, installing, or storing replaceable
units on page 5.
l Do not stack disks upon one another, or place them on hard surfaces.
l Make sure that the replacement disk has the same part number or the part number
of an approved replacement for the faulted disk. The part number (PN005xxxxxx)
appears on the disk. A replacement disk should be the same type (example: SAS,
FLASH) and have the same capacity (size and speed) as the disk it is replacing.
l When removing a spinning disk, pull the disk partially out of the slot, then wait 30
seconds for the drive to spin down before removing it.
l When installing multiple disks in a powered up system, wait at least 10 seconds
before sliding the next disk into position.
l Place disks on a soft, antistatic surface, such as an industry-standard antistatic
foam pad or the container used to ship the disk.

Rules for drive population

In each row, the drives are numbered with the first disk labeled with a letter and a
number together, for example A0 or A19.
The required order of loading the drives into the is as follows:
1. Start with row A, slot 0 (A0).
2. Fill up row A with drives before inserting any drives into row B.
3. Continue in this order until you fill all the rows, with row D being the last row filled.

Note

If you partially fill a row, fill the remaining empty slots with filler panel modules. Rows
with no drives installed do not require filler panel modules.

Summary of tasks for adding a disk

To add a disk you must complete the tasks below in the order in which they appear.
This document provides instructions for completing each task.
1. Unpack the new disk and verify the model and type.

Handling disks 7
Customer Upgrade Procedure

2. Open the console, if it covers the front of the enclosure to which you will add the
disk.
3. Remove the front bezel from the enclosure.
4. Remove the chassis securing screws.
5. Pull out the enclosure chassis.
6. Locate the slot for the new disk.
7. Remove the disk filler module from the slot for the new disk.
8. Install the new disk in the slot.
9. Insert the enclosure chassis.
10. Replace the chassis securing screws.
11. Reinstall the front bezel on the enclosure.
12. Close the console, if present.
13. Verify the operation of the new disk.

8 Unity All Flash and Unity Hybrid Customer Upgrade Procedure

 Adding an optional 80-drive DAE disk drive

Adding the new 80-drive DAE disk drive

Take the following actions to install the new 80-drive DAE disk drive into the system.

Opening the door or console

Open the door or console, if one is present.
Procedure
1. Grasp the right side of the console.
2. Pull the console to swing it open.

Removing the front bezel

Figure 1 Removing the front bezel

CL5350

Procedure
1. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to unlock the bezel.
2. Press the two latch buttons on the bezel surface to release the bezel from the
cabinet.
3. Pull the bezel off the cabinet and put it on a clean, static-free surface.

Removing chassis securing screws

There are three sets of screws that may secure the chassis to the cabinet. The two
black, knurled captive screws secure the chassis cover, and prevent the enclosure
from coming out of the cabinet during service.

Note

The middle set, next to the black, knurled captive screws, are shipping screws and
may have already been removed during a previous service event. These shipping
screws are not reinstalled.

Procedure
1. Using a Philips screwdriver, remove the screws that secure the enclosure to the
cabinet.

Adding the new 80-drive DAE disk drive 9

Customer Upgrade Procedure

2. Retain the bottom two screws for reinstallation.

Figure 2 Location of chassis securing screws

Pulling the enclosure chassis out

To access the internal components - disks and fans - you must release and pull the
enclosure out of the cabinet. The enclosure slides out of the cabinet far enough for
you to access its internal components and then locks on the rails in the service
position so that you cannot pull it out any farther.
Refer to Figure 3 on page 10 while you perform the steps in this task.
Procedure
1. Grasp the orange enclosure latch handles by the knurled edges and then pull
them out to release the chassis from the inner rails.
2. Slowly pull the chassis out of the cabinet until it locks in the secure service
position.
Figure 3 Pulling the enclosure out of the cabinet

1 2

CL5369

10 Unity All Flash and Unity Hybrid Customer Upgrade Procedure

 Adding an optional 80-drive DAE disk drive

Installing a disk
Before you begin
Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure where
you are installing the disks.
Refer to Figure 4 on page 11 while you perform the procedure that follows.
Procedure
1. With the disk carrier latch fully open, align the module with the guides and
gently lower the disk into the slot.
The latch begins to rotate downward when its tabs meet the enclosure.
2. Push the latch downward until it snaps past the orange latch tab.
3. When the latch is engaged, push firmly on the module to verify that the disk is
properly seated.
The disk's active blue light flashes to reflect the disk's spin-up sequence.
Figure 4 Installing a disk

1 2 3

CL5362

Inserting chassis-securing screws

The chassis-securing screws prevent removal of the DAE using the orange release
handles. They also secure the DAE chassis to the cabinet rails in the event the cabinet
needs to be moved. Ensure that these securing screws have been re-installed after
servicing the cabinet.
Procedure
1. Using the orange enclosure latch handles, push the chassis completely into the
cabinet.
2. Ensure that the self-locking latches are pushed in and fully engaged, and the
enclosure cannot slide back out of the cabinet.

Installing a disk 11
Customer Upgrade Procedure

Figure 5 Inserting the chassis into the cabinet and securing with captive screws

1 2

CL5383

3. Insert the chassis-securing screws.

Using a Philips screwdriver, insert a securing screw into the bottom hole on
each side of the enclosure.

Note

The top set of screws are shipping screws, and are not re-installed.

Figure 6 Installing the chassis-securing screws

12 Unity All Flash and Unity Hybrid Customer Upgrade Procedure

 Adding an optional 80-drive DAE disk drive

Installing the front bezel

Figure 7 Installing the front bezel

CL5350

Procedure
1. Align the bezel with the enclosure.
2. Gently push the bezel into place on the cabinet until it latches.
3. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to lock the bezel.

Closing the console

If you opened the console for access to the enclosure with the part you added or
replaced, close the console using the procedure that follows.
Procedure
1. Grasp the free side of the console, and swing the console to the right to close it
2. Gently push on the console until it is closed.

Verifying the new 80-drive DAE disk drive

Verify that the new 80-drive DAE disk drive is recognized by your system, and
operating correctly using the procedure that follows.
Procedure
1. In Unisphere, select System View.
2. On the Summary page, confirm that the system status is OK.
3. Select the Enclosures page.
4. Verify that the 80-drive DAE disk drive appears with OK status in the enclosure
view.
You may need to refresh Unisphere by clicking on the refresh icon next to the
Enclosures view.
Select the 80-drive DAE housing the disk drive with the Enclosure dropdown
menu and then select the Top view of the disk enclosure. Locate the disk drive
shown in this enclosure view.

Installing the front bezel 13

Customer Upgrade Procedure

Figure 8 Healthy 80-drive DAE disk A0, 2.5-inch drive- example location

If the system health monitor shows the part as faulted, contact your service
provider.

14 Unity All Flash and Unity Hybrid Customer Upgrade Procedure

 Adding an optional 80-drive DAE disk drive

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Published July 2017

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Verifying the new 80-drive DAE disk drive 15