e-Support Filename TP12 457.
pdf
Date 12-20-12
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
See Table Below
SUBJECT: Measure to Minimize 0004/ 0044/ 0094 Jam on the ADF
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
Products Affected: Serial Numbers Affected:
IR-ADV C5250 120V JMQ00001 to JMQ00952
IR-ADV C5255 120V JME01001 to JME01091
GENERAL:
The Sensor Flag [1] of the Delivery Sensor (PS13) in the One-path ADF may not be able to move freely
triggering 0004/ 0044/ 0094 jam codes.
0004 Jam: Delivery Sensor Stationary Jam (Appears after one or more originals have been run)
0044 Jam: Delivery Sensor Stationary Jam (Appears after the first original has been run)
0094 Jam: Jam occurs when main power turned on (Appears before running any original)
DETAILS:
The Arm [a] of the Torsion Spring [2] which swings the Sensor Flag [1] may deviate as shown in the
picture [A]. This deviation occurs due to unwarranted contact between the Pinpoint of the Arm [b] and
the Shaft portion [3] of the Sensor Flag [1]. If the Arm [a] deviates, the Torsion Spring [2] will be
pressed towards the direction of the red arrow (see picture in next page) and this will hamper the motion
of the Torsion Spring [2] preventing the Sensor Flag [1] from returning to the proper position.
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
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e-Support Filename TP12 457.pdf
Date 12-20-12
Fig.1
[1] Sensor Flag [A] The state of the Arm has deviated
[2] Torsion Spring [a] Arm
[3] Shaft portion of the Sensor Flag [b] Pinpoint of the Arm
Factory Measures:
The shape of the Arm [a] of the Torsion Spring [2] has been changed so that the Pinpoint of the Arm [b]
will not contact the Shaft portion [3] of the Sensor Flag [1] in order to prevent the deviation of the Arm [a].
[B] is the old type of the torsion spring [2] and the arm [a].
[C] is the new type of the torsion spring [4] and the arm [c].
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e-Support Filename TP12 457.pdf
Date 12-20-12
Fig.2
[2] Torsion Spring (Old Type) [3] Shaft portion of the Sensor Flag
[4] Torsion Spring (New Type) [a] Arm (Old Type)
[B] Old Type [b] Pinpoint of the Arm (Old Type)
[C] New Type [c] Arm (New Type)
Service Work:
If the symptom occurs, replace the spring with the new type SPRING, TORSION [4] (FC0-1334-000).
Refer to the procedure in the next page for the replacement.
Service Parts:
Description Part Number Fig.
Old
1 B13
New SPRING, TORSION FC0-1334-000
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e-Support Filename TP12 457.pdf
Date 12-20-12
Procedure to Replace the SPRING, TORSION (FC0-1334-000)
1) Open the Feeder Cover [1] and remove the ADF CAUTION:
Separation Pad Unit [2]. When the component parts of the ADF Separation
• 2 Screws [3]. Pad Unit come off, assemble them as shown in the
figure below.
• Spring 1 [1](downstream side): With bent portion
• Spring 2 [2](upstream side)
• Convex portion [3]
CAUTION:
Do not touch the pad of the Separation Pad.
Be careful not to bend the sheet. Jam may
frequently occur if the sheet is bent.
Replace the pad if it is bent.
2) Remove the Upper Inner Cover [1].
CAUTION:
• 1 Screw [2]
Be careful when removing the pad because the
tension of the springs will scatter the component
parts (see the figure below).
• Spring 1 [1] (downstream side): With bent portion
• Spring 2 [2] (upstream side)
• Spring Support Block [3]
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e-Support Filename TP12 457.pdf
Date 12-20-12
3) Remove the connector [1] and the round shape 5) Remove the Roller Cover [1] by opening it.
terminal [2]. • 2 Hooks [2]
• 1 Screw [3]
4) While opening the Pickup Tray [1], remove the [1]
Delivery Guide [2].
• 2 Screws [3]
6) Remove the Sensor Flag [2] from the Roller
Cover [1].
[1]
[2]
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e-Support Filename TP12 457.pdf
Date 12-20-12
7) Replace the Torsion Spring [2] for the Sensor 8) Put the Sensor Flag [2] back to the Roller Cover
Flag [1] with the new type (FC0-1334-000). [1].
[1] CAUTION:
At this time, fit the Torsion Spring [3] on the
Roller Cover [1] correctly
as shown in [A]. [3]
[2]
CAUTION:
The correct position of fitting the new type Torsion
Spring [2] is shown below.
[A] shows the state that the spring is correctly fit.
[B] shows the state that the spring is incorrectly fit.
[A]
[A]
9）Reassemble the ADF in the reverse order and
complete the work.
[B]
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