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Supplier Problem Report: GAGNOLET Christophe

1) A supplier problem report was filed regarding cables produced by Sapura Thales Electronics Sdn Bhd that showed a lack of electrical continuity due to a "gel" substance on the inner conductor. 2) The supplier was required to immediately clean all cables in stock and work-in-progress using an ultrasonic tank to address the issue. 3) To prevent future issues, the supplier planned to introduce a new cleaning process after soldering connector pins, increase testing of new production batches, and add microscope inspections of connector pins during quality assurance checks.

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142 views3 pages

Supplier Problem Report: GAGNOLET Christophe

1) A supplier problem report was filed regarding cables produced by Sapura Thales Electronics Sdn Bhd that showed a lack of electrical continuity due to a "gel" substance on the inner conductor. 2) The supplier was required to immediately clean all cables in stock and work-in-progress using an ultrasonic tank to address the issue. 3) To prevent future issues, the supplier planned to introduce a new cleaning process after soldering connector pins, increase testing of new production batches, and add microscope inspections of connector pins during quality assurance checks.

Uploaded by

aditan1
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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Ref *: 104562

SUPPLIER PROBLEM REPORT


Date*: 05/04/2011 11:29:20
     
Cholet

THALES COMMUNICATIONS SUPPLIER


BRC n° :  NAME :     SAPURA THALES
Reception date*: ELECTRONICS Sdn Bhd 
Order: Address :     Ground Floor Bangunan
Supplier part nb : Sapura lot2 Jalan Enggang 54200
Thales part nb* : 61226610AA.F0057.0026 Kuala Lumpur Malaysia 
Designation* : KD-4633A CORDON CHF 147-0016
Buyer : RAYNAL, Mr. SYLVAIN
Report editor* : GAGNOLET Christophe Contact :     Adi TAN 
E-mail*:     Adi TAN
[email protected] 

Tel :     00 60133821838 


Contact*: Raynal Sylvain Tel*: 02 41 645 615
E-Mail*: [email protected] Returned parts*:Oui Non

PROBLEM DESCRIPTION
Defect type * :     Défaut     Défaut Detection stage *:     Client 
fonctionnel  fonctionnel 
New defect : Oui Non Supplier Problem Report  N°:      
Description (accurate data, figures, picture or diagram, …) :     Lack of electrical continuity due to a "gel" (visual
inspection) on the inner conductor. After once using, we notice some white particles on the inner conductor. We have
solved this electrical problem by cleaning the inner conductor 

Attached files : Attachments

Risks on similar products/processes :

QUANTITY Rejected* : 34 Received : 34 STATUS Imputable

IMMEDIATE REQUIRED ACTIONS (to be undertaken by the supplier)


Repair Replacement Specific labelling Stock sorting Required date : 06/05/2011
Other (specify)

ACTIONS TO PROTECT IMMEDIATELY THE CUSTOMER (Curative) Resp. Deadline


(dd/mm/yy)
1. List all possible batches that may have similar problems.            
2. For all cables in stock and WIP, to rework by cleaning in ultrasonic tank for 3 minutes Saibah Hj Abu 15/4/11 
@ 30 deg C ; blow dry, visual inspection and test with impedance analyser, Bakar          
RESPONSE

           
     
Comments :      

Refer to attachment for details of cleaning process.

ACTIONS TO ERADICATE PERMANENTLY THE PROBLEM Deadline


Resp. (dd/mm/yy)
(Corrective & Preventive)

To be returned to every contact of the initial e-mail :


 before [date + 1 week] for the immediate required actions TCF,ACH/FOR_101/--/en 1/1
 before [date + 3 weeks] for the eradication required actions with a 8D / DMAIC report
1. For production of new cables, introduce new process during soldering of Saibah Hj Abu Next
connector pins to cable ; ie clean pin surface with FLU after soldering process Bakar Producti
to remove any remains of flux on the connector pins.       on Batch
2. Additional testing for new production batch ; 10% of total batch quantity will be      
tested for impedance.
3. QA Inspection to include inspection under microscope for any contaminations
on the connector pins.
.      
Comments :      
Refer attachment for data-sheet of FLU.

To be returned to every contact of the initial e-mail :


 before [date + 1 week] for the immediate required actions TCF,ACH/FOR_101/--/en 2/1
 before [date + 3 weeks] for the eradication required actions with a 8D / DMAIC report

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