Ergonomics & Facilities Planning for the Hospitality Industry Midterm Examination
Essay. Explain your answer in essay form.100 items Each question is equivalent to 10 points .Do not
overwrite. Do not copy and paste your answer.
1. What is the importance of knowing the behavior of customers in planning lodging and
foodservice facilities?
It is important because knowing the behavior of your customers will help you to adapt
to them in the future if you encounter those kind of customers . This helps you to plan a system
which can rely on this kind of situation, this helps also the other customers and the employee to
avoid any unnecessary incident base on customers misunderstanding, human behavior is very
different to each other but knowing a certain clues of how to deal with them will help you a lot
in your lodging and food service job.
2. Why location considered very important in a business venture?
Location plays a very important role in opening a business. Planning the location on
which you will put up your business may be good or bad to you. Putting a restaurant in a very
secluded area does not bring you many customers, but putting up a restaurant in a very
condensed or populated area you might have a bigger Chance of having a decent amount of
customers. So planning where to put your business is a very important part in businesses
ventures.
It is the key and First step to success so think a lot and plan well in doing business.
3. What is feasibility study?
A feasibility study is an assessment of the practicality of a proposed project or system. A
feasibility study aims to objectively and rationally uncover the strengths and weaknesses of an
existing business or proposed venture, opportunities and threats present in the natural
environment, the resources required to carry through, and ultimately the prospects for success.
A well-designed feasibility study should provide a historical background of the business
or project, a description of the product or service, accounting statements, details of the
operations and management, marketing research and policies, financial data, legal requirements
and tax obligations. Generally, feasibility studies precede technical development and project
implementation. A feasibility study evaluates the project's potential for success; therefore,
perceived objectivity is an important factor in the credibility of the study for potential investors
and lending institutions. It must therefore be conducted with an objective, unbiased approach
to provide information upon which decisions can be based
4. Identify and explain the parts of feasibility study?
Parts of the Feasibility Study
• Chapter 1
▫ Introduction
Introduction states the brief history of the line of business you are planning to start. States an
introduction of your product or business. States the reasons why you want to start the business
▫ Statement of the Problem
Enumerates the questions to be answered at the end of the feasibility study this will help to
avoid your study to go to unnecessary data this is like a path to your feasibility study
▫ Significance of the Study
Enumerates the groups of people that will benefit from the study and states the reasons how
and why they will benefit from your study. This will become your guide if the feasibility study your doing
is relevant to the people and to the environment they are part with.
▫ Scope and Delimitation of the Study
This section states the focus of your study this includes what you will and what you will not
include in your paper. It may include the products/services that you will/will not offer in the business.
▫ Definition of Terms
Defines terms used in your study, terms that have specialized meanings which should be stated
in order not to have multiple interpretations. This helps the reader or people to understand more of
your feasibility study.
▫ Review of Related Literature and Studies
Related Literature is any article that can support the validity of your paper. Relates Studies refer
to any study/thesis that can be a good basis of your study.
• Chapter 2
▫ The Marketing Aspect
To determine the extent to which the goods/ services be generated by the project are needed or
demanded and to design the appropriate marketing strategies and plans that will help ensure that the
project’s outputs will reach and be accepted by the target users.
• Chapter 3
▫ The Management Aspect
The objective of the management aspect of a feasibility study is to determine the option
effectiveness of the organizational setup and qualifications of the individual who will make-up the
organization. This aspect will determine the successful realization of the project study.
• Chapter 4
▫ The Technical Aspect
The technical aspect of a feasibility study helps you determine the efficacy of your proposed
project by examining the details of your intended process, including materials and labor, logistics and
technology related to producing, delivering and tracking the products or services you intend to develop.
• Chapter 5
▫ The Financial Aspect
A financial feasibility study projects how much start-up capital is needed, sources of capital,
returns on investment, and other financial considerations. It looks at how much cash is required, where
it will come from, and how it will be spent. projects how much start-up capital is needed, sources of
capital, returns on investment, and other financial considerations. It looks at how much cash is needed,
where it will come from, and how it will be spent.
• Chapter 6
▫ The Socio-Economic Aspect
The socio-economic study shows the contribution of the study to the government and to the
society. This area proves that the business existed not only for profit purposes, but also for the
improvement of the welfare of the people. Socioeconomic system at the regional level refers to the way
social and economic factors influence one another in local communities and households. These systems
have a significant impact on the environment through deforestation, pollution, natural disasters, and
energy production and use.
5. Why do you need to make survey of the industry maturity and competitive positions of a
business venture?
Taking Survey about industry maturity and competitive position of business venture will helps
the business venturer to know whether a certain position is relevant to the market and to the
industry this will help the business venturer to avoid the path that is bit relevant and does not
perform well in the market for the tike being while pushing to the most relevant and sought after
position , products or services. Surveying maturity will help the business venturer to predict when is
the right time to venture in some position and make the right move and the right plan on the right
time.
6. Who are commissioned to be members of the professional planning and development team?
A professional development plan documents the goals and to be commissioned to be a
professional development member you must have the skill and competency of development, and
objectives a staff member will need to accomplish in order to support continuous improvement and
career development also all staff members should have a "living" professional development plan in
place. A wide variety of people, such as teachers, military officers and non-commissioned officers,
health care professionals, lawyers, accountants and engineers engage in professional development.
7. Differentiate the front of the house from the back of the house.
Front of house staff are the face of the hotel, interacting with guests and providing an
experience. Back of house employees, on the other hand, work behind the scenes to ensure
everything is running smoothly. While each team has different responsibilities, they should
ultimately work as a single unit. When FOH and BOH are in sync, a hotel can flourish and exceed
guest expectations.
8. What are the factors to consider in allocating space?
Too little attention has, in the past, been paid to the important question of correct size, with the
result that the efficiency even in some modern lodging is impaired either because the total area is
inadequate or less frequently, because the hotel is too large for the work carried out.
I think the factor in allocating space is to know how your place will work and how much space
needed in each category giving some small space in a very busy category will decrease their input and
giving a too big space in a not so busy and not to many workers will end up wasting space.
