USER MANUAL

Road User Portal (RUP)

In case of additional questions contact Satellic Customer Support on

00800/72 83 55 42
(From Belgium and neighboring countries)
or +32 2 416 0 416.
(From any location)

Calls from mobile networks may be surcharged according to the terms and
conditions of your mobile service operator.

Date version: June 2019

Important!
The payment of the toll of the Liefkenshoek Tunnel with the Satellic OBU is only
possible if you choose a participating Satellic Business Partner as payment mean for
this specific service.
A list of the Business Partners offering this service can be found here:
http://www.satellic.be/partners-offering-liefkenshoek-tunnel-service

➢ If you already pay the Belgian toll via a participating Business Partner,
please contact your Business Partner to see if they offer this service.
➢ If you don’t pay the Belgian toll via a participating Business Partner,
you can log onto the Road User Portal and request to have a
participating Business Partner as guaranteed payment mean. For more
information, please read our FAQ “How can I change my payment
means (standard account only)?”.
Note that the selected Business Partner will first have to accept your
request. When they contact you, don’t forget to specify that you would
like to use the Liefkenshoek Tunnel service they offer.

Step 1: Go to www.satellic.be, and select “MY ACCOUNT”.

Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A bus 4 • B-1831 Diegem • T +32 2 416 04 16 • [email protected] • www.satellic.be
VAT Number: BE 0556.799.596 • RPR Brussels
2
Step 2: Select “LOGIN”.

Step 3: Select “I’M MANAGING” and log in with your Username and Password.

Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A bus 4 • B-1831 Diegem • T +32 2 416 04 16 • [email protected] • www.satellic.be
VAT Number: BE 0556.799.596 • RPR Brussels
3
Step 4: Click on “Product Area”.

Step 5: You will see two different possibilities. Click on the “MANAGE” button next to
“Liefkenshoek Tunnel”.

Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A bus 4 • B-1831 Diegem • T +32 2 416 04 16 • [email protected] • www.satellic.be
VAT Number: BE 0556.799.596 • RPR Brussels
4
Step 6: Next to “Payment Means”, you will see the name of your Business Partner. You
can also always see if the automatic activation of the service for new vehicles has been
selected.

1) “MANAGE VEHICLES”
If you click on “MANAGE VEHICLES”, you can manually add and remove the
Liefkenshoek Tunnel service from already registered vehicles.

- If you made some selection that you would like to cancel, click on “RESET”.
- If you have selected another OBU for which the Liefkenshoek Tunnel service
should be activated, click on “NEXT”.

Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A bus 4 • B-1831 Diegem • T +32 2 416 04 16 • [email protected] • www.satellic.be
VAT Number: BE 0556.799.596 • RPR Brussels
5
 The following screen will appear if you clicked on “NEXT”. Click then on
“CONFIRM”.

The following screen appears. It confirms your modification.

Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A bus 4 • B-1831 Diegem • T +32 2 416 04 16 • [email protected] • www.satellic.be
VAT Number: BE 0556.799.596 • RPR Brussels
6
 2) “ACTIVATE FOR NEW VEHICLES”
When you click on “ACTIVATE FOR NEW VEHICLES” (or “DEACTIVATE FOR NEW
VEHICLES” if you have already selected the Liefkenshoek Tunnel service), you
can select (or deselect) the automatic activation of the Liefkenshoek Tunnel
service for all of your newly registered vehicles.

If you clicked on “ACTIVATE FOR NEW VEHICLES”, you will see the following
screen. Click then on “CONFIRM”.

The following screen appears. It confirms your modification.

Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A bus 4 • B-1831 Diegem • T +32 2 416 04 16 • [email protected] • www.satellic.be
VAT Number: BE 0556.799.596 • RPR Brussels
7