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DOT Star Rating System

The document summarizes the DOT star rating system for hotels and resorts in the Philippines. The rating system is categorized into seven dimensions: arrival/departure, public areas, bedrooms, bathrooms, food/beverage, amenities, and business practices. An additional two categories (lounge area and kitchen area) are included for apartment hotels. Each category contains indicators that are used to judge quality on a scale to determine the hotel's star rating. Ratings range from one to five stars based on the hotel's total score out of 1000 points across all categories.

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7K views1 page

DOT Star Rating System

The document summarizes the DOT star rating system for hotels and resorts in the Philippines. The rating system is categorized into seven dimensions: arrival/departure, public areas, bedrooms, bathrooms, food/beverage, amenities, and business practices. An additional two categories (lounge area and kitchen area) are included for apartment hotels. Each category contains indicators that are used to judge quality on a scale to determine the hotel's star rating. Ratings range from one to five stars based on the hotel's total score out of 1000 points across all categories.

Uploaded by

Alex
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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The DOT star rating system for hotels and resorts is categorized into seven dimensions:

 Arrival and Departure


 Public Areas
 Bedrooms
 Bathrooms
 Food and Beverage
 Amenities
 Business Practices

The Kitchen and Lounge Areas are only included in apartment hotels. Each category has numerous indicators that
describe the availability, quality, and condition of the facility as well as the service, and every indicator has
corresponding points. Quality judgment is used to determine whether a facility or service is Unacceptable, Acceptable,
Good, Very Good, Excellent or Outstanding. A total of 1,000 points has been set as the maximum number of points that
can be achieved by hotels, resorts, and apartment hotels. The percentages of these dimensions contribute to the total
score of the hotel.

The criteria for the rating system is composed of seven major business area. The lounge area and the kitchen area is only
used for apartment hotels.
Business Area Hotel

Arrival & Departure 10%

Public Areas 10%

Bedrooms 30%

Bathrooms 15%

Food & Beverage 15%

Lounge Area * n/a

Kitchen Area * n/a

Amenities 10%

Business Practices 10%

Total

All hotels, resorts, and apartment hotels are required to subject to NAS. A corresponding accreditation fee is also
assigned depending on the number of stars the hotel applies for, and the validity of the award lasts for two years.

 One Star: 25-40% achievement (251 to 400 points) – There is a limited range of facilities and services.
 Two Star: 40-55% achievement (401 to 550 points) – The establishment offers expanded facilities and higher
level of comfort.
 Three Star: 55–70% achievement (551 to 700 points) – These enterprises offer a very good level of
accommodation. There are more spacious public areas, higher quality facilities, and a greater range of services.
 Four Star: 70–85% achievement (701 to 850 points) – These properties are upscale in all areas. Accommodation
is refined and stylish. Service is responsive, often including an extensive array of facilities.
 Five Star: 85-100% achievement (851 to 1,000 points) – These properties reflect the characteristics of luxury and
sophistication. The facilities are world class in every manner and the meticulous service exceeds all guest
expectations.

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