OUR LADY OF FATIMA UNIVERSITY

Km23, Sumulong Highway, Brgy Sta Cruz, Antipolo City, Rizal

ME-RACLE TEA:
A Feasibility Project about Malunggay Tea

A Research Project
Presented to the Faculty of the Senior High School
Our Lady of Fatima University

In Partial Fulfillment
of the Requirement for
Accountancy, Business and Management (ABM)
Strand

By:
Octa, Chrizia H.
Oliver, Ricah Anne I.
Opeña, Princess Shane M.
Paquiz, Katrina P.
Ramos, Angel Nicole
Redoble, Nikkie Mae D.
Ricafort, Nicole S.
Rosaceña, Jan Michael D.
Rovero, Erhaiza D.
Santos, Sanchi R.
 CHAPTER 1
INTRODUCTION
In 2021, a group of students from the Our Lady of Fatima University in Antipolo

City began a feasibility study that led to the development of making malunggay tea.

These students came together and talked about making a healthy milk tea. This

approach was formed into a vision and soon, the idea will become a reality. In the

Philippines, coffee shops and milk tea shops have become prevalent, not only in upper

and middle-class professionals, but also in high school and college students looking for

an environment, a fun spot to hang about while taking a taste of their favorite milk tea.

Nowadays, a new tea craze is sweeping the city. People line up to enjoy a fresh tea

incarnation. Some people lined up for 30 minutes just to drink milk tea.

Our main product is malunggay tea. This product is made of moringa that has

been used to treat some diseases and it has a lot of benefits. It is also called a miracle

tree because of the side effects when you drink or eat this kind of plant. The physical

appearance of our product is within a U cup container filled with malunggay milk tea that

is coated with tapioca pearls with caramel glaze topping and a fine-looking straw. We

chose this product because milk tea is one of the most popular beverages as of this

day, but since milk tea is not a brand-new idea to the market Our group wants to

introduce a new healthy, unique and innovative version of milk tea.

It is not just an ordinary milk tea shop. We will put different types of board games

and interactional activities so customers can bond or relax without the use of their

cellphone while enjoying their milk tea. In this segment, the group target market will be

teens and young people who love drinking milk tea.

 Lots of people will like our malunggay tea because of its benefits and of course

it’s delicious and healthy taste. Many people these days are conscious regarding their

health and the food that they’re taking so some of them are looking for foods that can

actually give them lots of benefits, but at the same time enjoy a delicious milk tea, as we

all know milk tea is a very popular beverage this day especially for the teenagers, but

drinking milk tea can cause a variety of health issues like diabetes, but this is the reason

why our milk tea is very popular because it has protein, vitamins, and mineral that would

help our body to stay healthy and hydrated. Moringa contains lots of vitamins like

Vitamin C which boost our immune system it also has a good effect on our body, so to

summarize the reason why our Malunggay tea is in high demand because it is not just

delicious, but it also has a good effect in our body, It’s not only their mouth who’s going

to enjoy our malunggay tea but also their whole body.

 CHAPTER 2
PROJECT BACKGROUND
Project Proponent

The proponents came up with the brainstorming, there are several reasons why

we chose the business of malunggay tea. First of all, most of the proponents’ love

drinking milk tea. And also, some people love to drink milk tea but they are health

conscious. That's why we make sure to drink your favorite thirst quencher in a healthy

way.

Proposed Name of the Project

Me-racle Tea is the proposed name of the business. It is originated from the word

“Miracle” which means an event that appears inexplicable and our concept is a milk tea

shop that specializes in beverages with the use of moringa also known as the miracle

tree, from this connection: We put “Me” at the beginning because once you’ve to drink

our milk tea there will be a positive energy that will energize you if you feel lazy and

bored in your life.

Mission

To provide an affordable, healthy and delicious thirst quencher for all ages.

Vision

To be one of the leading milk tea housing in the country serving a healthy and

delicious thirst quencher that not only satisfy their milk tea craving but also have

benefits to the human body.

Emblem

Figure 1: Logo
This emblem represents our malunggay product. We put malunggay in our logo

so that the customer will know that our milk tea is different from the others and they will

be impressed and curious about our product because it has health benefits. We also put

a u- cup milk tea picture so our customers can understand that our me-racle tea is not

just your regular tea that is in a small coffee cup.

In our emblem, the leaf symbolizes Moringga represents our business-main

ingredient, in addition, the green leaf also represents the color of life and is associated

with the meaning of growth, freshness, and a safe environment. We made this emblem

to represent our malunggay product. We also put a u-cup milk tea picture so our

customers can understand that our me-racle tea is not just your regular tea that is in a

small coffee cup. Our emblem also represents that a malunggay milk tea can be not

only hot tea but also cold malunggay milk tea. It can also gain the attention of

customers, because of its unique name and also because of the product itself.
Type and Form of Business

Me-racle Tea is a service business that provides tangible products, and the form

of business is a partnership. The proponents chose partnership as a way to combine

the partners’ skills resources, knowledge, and experience. Me-racle Milk tea will operate

as a limited partnership, through partners contributing cash for the start-up and ongoing

operations of the business.

Project Location

Me-racle Tea is located on the 2nd floor of Ayala Mall Feliz. Liwasang Kalayaan,

Barangay Marikina Heights.

The actual shop will be 50 square meters in size, and we'll use it to sell and

distribute goods. In our very own experience after visiting Ayala Feliz; We’ve noticed

that this mall is new and not occupied all stalls inside the mall. So, it’s our opportunity to

open a milk tea shop in Ayala Feliz, and this location is visited often by the people.

Figure 2: Map & Place

Figure 3: Shop layout
Figure 4: Shop Layout
Figure 5: Full view of Shop Layout
History of the Project

Our group was able to develop the idea by brainstorming, and also finding the

products that are the most trending nowadays. Since our group wants to develop a

unique product to introduce in the market; We’ve come up with an idea to introduce a

healthy milk tea where not only you will enjoy a delicious drink, but also have a healthy

drink to energize their gloomy and tired days. Our group has decided to use malunggay

milk tea but before that, we also try to see other ideas such as ihaw silog and fruit

cookies.
 CHAPTER 3
MANAGEMENT AND PERSONNEL FEASIBILITY
Personnel

Work Schedule

 Store Hours: 9:00am to 9:00pm

 Hours of Operation: 12 hours of operation

 8 Employees are needed in daily operation

Legend:

 RD- Rest day

 OP- Opening (10am-3pm)

 MS- Mid shift (12-6pm)

 CL- Closing (3-10pm)

 BT- (15mins)

Employees Monda Tuesday Wednesda Thursda Friday Saturday Sunday

y y y
Marketing OP-CL OP-CL RD OP-CL RD OP-CL OP-CL

(12hrs) (12hrs) (12hrs) (12hrs) (12hrs)

Manager
Barista 1 OP OP OP RD RD RD OP-CL

(6hrs) (6hrs) (6hrs) (12hrs)

Barista 2 CL CL CL OP OP OP RD

(6hrs) (6hrs) (6hrs) (6hrs) (6hrs) (6hrs)

Service Crew OP RD CL OP RD CL OP

(6hrs) (6hrs) (6hrs) (6hrs) (6hrs)

1

Service Crew RD OP RD RD OP RD MS
 2 (6hrs) (6hrs) (6hrs)
Service Crew CL CL OP CL CL OP CL

(6hrs) (6hrs) (6hrs) (6hrs) (6hrs) (6hrs) (6hrs)

3
Finance OP RD OP-CL RD OP OP-CL OP-CL

(6hrs) (12hrs) (6hrs) (12hrs) (12hrs)

Manager
Accounts CL OP-CL RD OP-CL CL RD OP-CL

(6hrs) (12hrs) (12hrs) (6hrs) (12hrs)

Assistance
Operations OP-CL OP-CL OP-CL OP-CL OP-CL RD RD

(12hrs) (12hrs) (12hrs) (12hrs) (12hrs)

Manager
Total 8 7 6 6 6 5 7

EMPLOYEES SALARIES AND BENEFITS

Benefits:

 Mandatory leaves (upon regularization)

 Mandatory Benefits (SSS, PhilHealth, Pag-Ibig)

 13 month pay

Stated below are the salaries of the employees every month (excluding benefits)

POSITION MONTHLY SALARY

Marketing Manager 19,000
Finance Manager 18,700
Operations Manager 17,800
Accounts Assistance 14,800
Barista 13,300
Service Crew 11,800

Stated below are the salaries of the employees every month (including benefits)

MARKETING MANAGER
 Basic Pay: 19,000.00
Taxable Allowance: 0.00
Non-taxable Allowance: 800.00
Night Differential: 0.00
Overtime Pay: 0.00
Gross Pay: 19,800.00
Withholding Tax: 0.00
SSS Contribution 855.00
PhilHealth Contribution: 285.00
PAG-IBIG Contribution: 100.00
Total Deductions: 1,240.00
Net Pay: 18,560.00
FINANCE MANAGER

Basic Pay: 18,700.00

Taxable Allowance: 0.00
Non-taxable Allowance: 800.00
Night Differential: 0.00
Overtime Pay: 0.00
Gross Pay: 19,500.00
Withholding Tax: 0.00
SSS Contribution 832.00
PhilHealth Contribution: 280.00
PAG-IBIG Contribution: 100.00
Total Deductions: 1,213.00
OPERATIONS Basic Pay:
Net Pay: 17,800.00
18,287.00
MANAGER Taxable Allowance: 0.00
Non-taxable Allowance: 800.00
Night Differential: 0.00
Overtime Pay: 0.00
Gross Pay: 18,600.00
Withholding Tax: 0.00
SSS Contribution 810.00
PhilHealth Contribution: 267.00
PAG-IBIG Contribution: 100.00
Total Deductions: 1,177.00
Net Pay: 17,423.00
ACCOUNTS ASSISTANCE

Basic Pay: 14,800.00

Taxable Allowance: 0.00
Non-taxable Allowance: 800.00
Night Differential: 0.00
Overtime Pay: 0.00
Gross Pay: 15,600.00
Withholding Tax: 0.00
SSS Contribution 675.00
PhilHealth Contribution: 222.00
PAG-IBIG Contribution: 100.00
Total Deductions: 997.00
Net Pay: 14,603.00

BARISTA 1 & 2 Basic Pay: 13,300.00

Taxable Allowance: 0.00
Non-taxable Allowance: 800.00
Night Differential: 0.00
Overtime Pay: 0.00
Gross Pay: 14,100.00
Withholding Tax: 0.00
SSS Contribution 607.00
PhilHealth Contribution: 199.00
PAG-IBIG Contribution: 100.00
Total Deductions: 907.00
Net Pay: 13,193.00
SERVICE CREW 1, 2, & 3

Basic Pay: 11,800.00

Taxable Allowance: 0.00
Non-taxable Allowance: 800.00
Night Differential: 0.00
Overtime Pay: 0.00
Gross Pay: 12,600.00
Withholding Tax: 0.00
SSS Contribution 540.00
PhilHealth Contribution: 177.00
PAG-IBIG Contribution: 100.00
Total Deductions: 817.00
Net Pay: 11,783.00

JOB ANALYSIS

DIRECTOR

JOB DESCRIPTION
  The primary function of this role is to head the Me-racle Tea to success, growth

and profitability.

 To be able to focus on how and translate goals into actions.

JOB SPECIFICATION

 Bachelors or master's degree in business administration.

 Strategic planning

 Marketing Budgeting

 Commercial Function

MARKETING MANAGER

JOB DESCRIPTION

 Marketing Manager promotes the business and develop marketing and pricing

strategies.

JOB SPECIFICATION

 Bachelor's degree in Marketing

 Strategic thinking

 Organization skills

FINANCE MANAGER

JOB DESCRIPTION
  Finance Manager review financial information and predict the future financial

trend they're the one who minimizes financial risk in a business.

JOB SPECIFICATION

 Bachelor's degree in Marketing

 Strategic thinking

 Organization skills

FINANCE MANAGER

JOB DESCRIPTION

 Finance Manager review financial information and predict the future financial

trend they're the one who minimizes financial risk in a business.

JOB SPECIFICATION

 Advance degree of accounting and business

 Solid Communication skills

 Integrity, honesty

OPERATION MANAGER

JOB DESCRIPTION

 Planning and controlling change.

 Managing quality programmers.

 Setting and reviewing budgets and managing costs

JOB SPECIFICATION

 Bachelor’s degree in business finance, management or economics

 Leadership

 Communication and problem solving

ACCOUNTANT ASSISTANT

JOB DESCRIPTION

 Managing cash transactions

 Calculating and checking to make sure payments, amounts and records are

correct

JOB SPECIFICATION

 B.Com-Comerce (UG)

 M.Com-Comerce (Post Graduation Noy required)

 Accounts Tally and other computer skills

BARISTA

JOB DESCRIPTION

 Barista makes the milk tea.

JOB SPECIFICATION

 Must be above 18yrs old

 Expert in making milk tea or milk tea shop experience a plus.

 Must be high school graduate

SERVICE CREW

JOB DESCRIPTION

 Service Crew handle the counter and take orders from the customer they're also

the one who serve milk tea to the customer.

 Maintaining the cleanliness.

JOB SPECIFICATION

 Must be above 18yrs old

 Flexible worker

 Must be high school graduate

Company Policies and Guidelines

Employee and employer obligations are outlined in company policies and

procedures, which define the code of conduct for an organization. Company policies

and procedures are in effect to protect both employees' rights and employers' business
interests. Various policies and procedures establish rules about employee behavior,

attendance, dress code, privacy, and other areas relevant to the terms and conditions of

employment, depending on the needs of the company.

 POLICY ON EMPLOYEE DISCIPLINE

a. Observance of the Rules and Regulations Employees should fully observe the

Company Rules and Regulations while he/she is in service with the Company.

The employee shall:

1. Faithfully and professionally follow and comply with the instructions and directions of

one’s immediate superior/manager and the management as a whole.

2. Cooperate with his/her co-employees to achieve the objectives of the business

organization;

3. Maintain order in the workplace and maintain professionalism when dealing with

customers

4. Perform one’s duties and responsibilities that is necessary and required with

confidence and to accomplish all tasks accordingly and on time.

b. Protection of the Company's goodwill and reputation:

All employees shall always give high regard to, and shall eagerly guard, the goodwill

and reputation of the Company, one shall not take any action prejudicial to the same.

Should one learn of any situation or incidents which may result to damage to the
Company's reputation or goodwill, and/or expose the Company's business secrets,

he/she is obligated and shall immediately report the same to management.

c. Mandatory Provision

It is the duty and responsibility of all employees to know and familiarize themselves with

the company policies, rules and regulations. Thus, ignorance thereof is not an excuse.

d. Termination

An employee will be terminated when she or he conducts bad behavior and the bad

behavior is not in the right place she or he will be terminate.

 Attendance

Me-racle Milktea want’s it employees to be present during scheduled

working hours, if they face an emergency that prevents them from coming to

work, contact the supervisor as soon as possible. Me-racle Milktea will excuse

unreported absences like cases of serious accidents, medical emergencies but

whenever possible, Me-racle Milktea management should know if the employees

won’t be coming to scheduled work. So they can be adjust the scheduled.

Disciplinary Consequences:

1st Offense Verbal Warning

2nd Offense Written Reprimand
3rd Offense Suspension
4th Offense Termination
 • Absence and tardiness on 1st occurrence without valid reason will be warned

through verbal warning.

• Absence and tardiness on 2nd occurrences without valid reason will be

warned through written reprimand.

• Absence and tardiness on 3rd occurrences without valid reason will have

suspension.

• Absence and tardiness on 4th occurrences without valid reason will be

terminated

 Workplace Policies

Confidentiality and data protection

Me-racle Milktea wants to ensure that private information well-protected like:

 Employee records

 Unpublished financial information

 Data of customers/Suppliers/ vendors

Me-racle Milktea are also expecting to its employees to act responsibly when

handling confidential Information. They must:

 They must sure view confidential information on secure devices only

 Only disclosed information to other employees when it’s necessary and

authorized
  Keep the confidential documents inside the store premises unless it’s necessary

to move them.

 Keep lock or secure the confidential information at all times especially in financial

This workplace policy very important to ensure the legality and reputation of the

company.

Disciplinary Consequences:

Offense Termination

 Me-racle Milktea will terminate the employee especially who repeatedly disregard

the policy, who breaches the confidentiality of the company for its personal use.

 Me-racle Milktea may also discipline any unintentional breach of this policy

depends on its frequency and seriousness. Me-racle Milktea will terminate

employees who repeatedly disregard this policy, even when they do so

unintentionally.

 Harassment is a course of conduct which annoys, threatens, intimidates, alarms,

or puts person in fear for their safety, including:

1. Sexual Harassment

 Inappropriate remarks about another’s body, clothing, sexual activities

 Inappropriate touching, patting or pinching

  Generalized sexist remarks or behavior

 Solicitation of sexual activity or other sex-linked behavior by promise or

reward

 Sexual assault

 Coercion of sexual activity by threat of punishment

Disciplinary Consequences:

Offense Termination

 Sexual harassment is illegal, and Me-racle Milktea will seriously investigate

relevant reports. If an employee is found guilty of sexual harassment they will

terminated. Me-racle Milktea will not tolerate this kind of behavior in the

workplace

2. Verbal Harassment

 Insulting comments about particular race, color, religion, gender, sexual

orientation, marital status and disability

 Insulting comments about people, places or things that are dear to the victim

 Extortion, over threats or intimidation

 Taking down to the victim, or treating the victim as through he or she is

“stupid”
But here some instances that we consider harassment:

 Sabotaging someone’s work

 Starting or spreading rumors about a person’s personal life

 Ridiculing someone in front of others

 Singling them out to perform tasks unrelated to their job

Disciplinary Consequences:

1st Offense Suspension

2nd Offense Termination

 Safety and Health

Me-racle Milktea is committed to creating hazard-free workplace.

1. Smoking Policy

A smoke-free environment creates a safe & healthy workplace and better

corporate image.

 Avoid smoking during operation working hours

Disciplinary Consequences:

1st Offense Verbal Warning

2nd Offense Suspension
3rd Offense Termination

2. Alcohol
 Me-racle Milktea prohibit employees from consuming alcohol during working

hours.

Disciplinary Consequences:

1st Offense Verbal Warning

2nd Offense Suspension
3rd Offense Termination

3. Drug Free

Me-racle Milktea is a drug-free workplace, employees must not bring, use, give

away, or sell any drugs on company premises.

Disciplinary Consequences:

Offense Termination

 Code of Conduct

A code of conduct, also known as a privacy code or a code of conduct, is a set of

procedures and guidelines that both workers and employers must follow. These

guidelines describe how employees can communicate with one another at work

in a professional manner.

A. Dress Code

A dress code is a set of standards or guidelines, to make it easy and help to

provide the employees with guidance about what is appropriate to wear to work.
 Me-racle Milktea employees must be wear their respective uniforms. All

employees must followed the set of rules implemented of what they going to

wear to work.

Disciplinary Consequences:

1st Offense Verbal Warning

2nd Offense Written Reprimand
3RD Offense Suspension

B. Digital Devices

This section deals with some guidelines for using digital devices to ensure

security assets of Me-racle Milktea such as using of cellphones, and internet

connection.

1. Cellphones

Me-racle Milktea allow use of cellphones in the workplace. But we want

to ensure that phones will not distract the employee in their work or in the

workplace Me-racle Milktea ask to follow this guidelines of using phones in

work.

• Avoid texting while there’s a customer, use only when the text is already in

business. (business calls)

• Avoid playing games while on work

• Don’t use phones to record confidential files of Me-racle Milktea

 Disciplinary Consequences:

1st Offense Verbal Warning

2nd Offense Suspension

2. Internet Connection

Internet connection is primarily for business for transacting and

communicating.

Me-racle Milktea set a guidelines for not using internet connection to:

 Send confidential items to unauthorized recipients

 Invade another’s person privacy to gain access to sensitive information

on that person

 Download or uploading (music, apps, movies)

Disciplinary Consequences

1st Offense Verbal Warning

2nd Offense Suspension

3. Social Media

Me-racle Milktea wants to protect the image of the company and

reputation. Employees of Me-racle Milktea is speaking on behalf of the company,

employees should do the following:

 Avoid ignoring comments ( Facebook page comment )

  Avoid deleting comments for no reason

 Avoid speaking on matters outside

 Be respectful in the customers for inquiry on products

Disciplinary Consequences:

Offense Verbal Warning

C. Leave

Working hours and leave policies are vital parts of informative employee

handbook. Me-racle Milktea employees are entitled for following leaves:

 Sick Leave

Sick leave (or paid sick days or sick pay) is time off from work that

workers can use to stay home to address their health and safety needs

without losing pay. All full-time employees

Sick Leave: 5 days

 Vacation Leave

Vacation is defined as leave with pay granted to employees for the

purpose of rest, relaxation, and attendance to personal matters.

Vacation Leave: 5 days

  Bereavement Leave

Losing a loved one is traumatizing. If this happens this while the

employee of Me-racle Milktea is working with us. Me-racle Milktea want to

support and give time the employee time to cope and mourn. For this

reason Me-racle Milktea offers 3 days of paid bereavement leave.

Bereavement Leave: 3 days

D. Product Safety Policies

 All employees must observe cleanliness in the workplace and in their

body.

 The bottles, raw materials, equipment should wash properly for the safety

of the customers

 Employees must be wearing a clean proper attire and the required

uniforms for the cashier/server personnel together with their hairnet and

gloves worn properly to ensure they do not represent harm or hazards to

consumers’ product.

 All employees must follow the rules and regulations including the proper

haircut, clean fingernails and proper attire.

Administrative Forms and Records

 Following the establishment of the company, it must comply with government

regulations in order to be lawfully formed and operating. The following are the needed

forms and records:

• Food and Drug Administration

• Department of Trade and Industry (application for partnership)

• Bureau of Internal Revenue Forms

• Social Security System Forms

• PhilHealth Forms

• Pag-Ibig Forms

• Business Permit

• Securities and Exchange Commission Forms

Management Style

Democratic style because this management style promotes a deeper relationship

between the staff and management, and builds trust within teams, innovation, and

voiced opinions are encouraged leading to better problem-solving.

Organizational Structure

Me-racle tea is a functional structure and has only one goal, it is to be the most

top-selling milk tea in the whole world by serving them one of the healthiest milk tea that

they could ever drink and that is the malunggay tea.

 To achieve this goal, miracle tea staff will move as one. Me-racle Tea has 1

Director or the head of this business, the one who will convert dreams into reality. Under

the Director 3 positions will directly report to the director. First is the Marketing Manager,

who is responsible for marketing their business, the one that thinks how will they

advertise their business. Then the Finance manager, the one who is responsible for the

financial health of the business. Under this position there is Accounting Assistant, it is

the one who will record business transactions and submit them at the end of the year.

Thirdly is the Operation manager, who is in charge of operating and supervising the

business, it also helps or guides the barista and service crew.

No goal cannot be achieved, with the help of these persons you can turn

your visions into reality, to be the most top-selling milk tea in the world.

Organizational Chart
Figure 6: Organizational Chart