Higher National Certificate/Diploma in Computing

Assignment Brief (RQF)

Higher National Certificate/Diploma in Computing
Student Name/ID Number: Sachini Dilhari liyanaarachchi/19951103005

Unit Number and Title: Unit: 6 Managing a Successful Computing Project

Academic Year: 2019/2020

Chiranya Dissapananda
Unit Assessor:

Managing a Succussful project on introduing AI elements to

Assignment Title:
Mobile Banking for enhanced Customer Experience

Issue Date:

Submission Date: 2019/8/11

Internal Verifier Name:

Date:

Submission Format:

The submission is in the form of an individual written report. This should be written in a concise,
formal business style using single spacing and font size 12. You are required to make use of headings,
paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using the Harvard referencing system. Please also provide a bibliography using the Harvard
referencing system. The recommended word limit is 2,000–2,500 words, although you will not be
penalised for exceeding the total word limit.

Unit Learning Outcomes:

LO1 Establish project aims, objectives and timeframes based on the chosen
theme.
LO2 Conduct small-scale research, information gathering and data collection to
generate knowledge to support the project.
LO3 Present the project and communicate appropriate recommendations based
on meaningful conclusions drawn from the evidence findings and/or analysis.
LO4 Reflect on the value gained from conducting the project and its usefulness to
support sustainable organisational performance.

Assignment Brief and Guidance:

Scenario

Now adays Mobilie Banking has transformed the way people do their financial transactions around the
world. This concept is becoming increasingly popular in the banking industry of Sri Lanka as well as
among the banking customers.
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Changing customer preferences along with rapid and continuous advancement of Technology and
Technology accessibility among people has prompted financial institutions to introduce alternate
service channels in place of traditional brick and mortar branches. Number of banks in Sri Lanka have
already introduced Mobile Banking apps and many banks also are in the process of introducing them.

However, banking customers do not find these apps very convenient and user friendly to use all the
time. These Mobile Banking apps can be further improved for an enhanced Customer Experience and
convenience.

The Banks in Sri Lanka have formed an association and are looking for ways to further improve their
existing Mobile Baking apps as well as to come up with more innovative Mobile Banking solutions
through the use of Artificial Intelligance. For this purpose, they wish to obtain the services of a Project
Management Consultancy company. Through this project, they intend to obtain expert
recommendations for the above by introducing the concept of Artificial Inteligence.

The association has selected Atom Consultants, a leading IT Project Management consultancy
company, which is the company you are working for, in order to work on this project.

Your initial task in this project is to select a bank of your choice who is currently providing Mobile
Banking services or will provide Mobile Banking services in future to their customers.
(Note:For the purpose of this assignment you can pick any local bank of your choice).

Thereafter, you are assigned with the project of providing expert recommedations on
improving their current Mobile Banking app or to come up with more innovative Mobile
Banking solutions by adding possible AI elemets to them. As a major part of this project, you
are required to carryout a small-scale research which would provide you with valuable information and
build a solid foundation for your project.

The above project assignmnet has been broken down for you as tasks to be carried out as follows:

Task 01 (LO1)

1.1 Establish the aims and objectives for your Project . (P1)

Important: For this section, you are required to clearly list down the aims of your project
and the objectives of your project.

1.2 Define the scope of your project. (P3)

Important: For this section, you are required to clearly define the scope of your project
(i.e the work that needs to be accomplished/ the things that will be covered by your
project).

1.3 Based on the scope of your project, produce a Work Break Down Structure (WBS) and a Gantt
Chart. (P3)

Important: For this section, you are required to first draw a WBS and then draw the Gantt
Chart based on it.

1.4 Prepare a plan for your project. Your plan should include the following:
Costs, Scope, Time & Resource schedules, how will you manage project risks?, how will you
manage project communications? & how will you manage quality of the outcomes of your project?
(P2)
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Important: For this section, you are required to write a plan mentioning the above aspects
(i.e. Costs, Scope, Time & Resource schedules, Risk Management, Communication
Management & Quality Management) as relevant to your selected bank.

1.5 Briefly explain how your project plan would enable monitoring and completing the aims and
objectives of your project. (M1)

1.6 Write a brief Critical Evaluation on how you went about with the project management process
when carrying out your project. (D1)

Important: You can answer this section at the end of your project. Discuss both positives
and negatives when you are writing the Critical Evaluation. You can write about what you
did during the different phases of Project Management here.

Task 02 (LO2)

In this task, you are required to carryout a small-scale research which would provide you with valuable
information to build a solid foundation for your project.

2.1 Perform a secondary research (gather data from appropriate secondary data sources) that would
provide a context (set the foundation) for a primary research. (P4)

Important: For this section, you are required to present (in writing) details of what you
found from different secondary data sources, in relation to your research. All your data
sources need to be referenced correctly using Harvard style.

2.2 Conduct a primary research using quantitative and/or qualitative methods as appropriate that
would lead to achieving the project aims & objetives. (P4)

Hint: A possible target group for your primary research could be for example Banking Customers

Important: For this section, you are required to include details of your data collection
method, your population and the sample size. You are free to decide the best primary data
collection method appropriate for your research. Include sample data/summay of data
collected from your primary research (you may include them as Appendices)

2.3 Evaluate the accuracy and reliability of using Qualitative and Quantiative research methods for your
primary research. (M2)

Important: For this section, you are required to mention to what extent Qualitative &
Quantative research methods are accurate and to what extent they are reliable, in terms
of your primary research.

2.4 Critically Evaluate the research method that you used to conduct your primary reseaarch. (D1)

Important: For this section, you are required to discuss both positives and negatives of the
research method that you used.

Task 03 (LO3)

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3.1 Analyse the data collected during your primary research using appropriate data analysis
techniques. (P5)

Important: For this section, you are required to give details of your data analysis. You may
draw graphs, charts ..etc as appropriate.

3.2 Based on the information you gained from the data analysis of the primary research that you
conducted, formulate your recommendations on improving the existing Mobile Baking app or to
come up with more innovative Mobile Banking solutions using AI elements and communicate it to
the client in the form of a short report. (P6)

Important: For this section, you are required to write a brief report presenting your
recommendations to the client on how they can improve their current Mobile Banking app
or introduce innovative Mobile Banking solutions by adding possible AI elemets to it.

3.3 Justify the recommendation(s) that you made above, to the client. (M3)

Important: For this section, you are required to explain why you make each
recommendation with supporting reason(s).

3.4 Critically Evaluate the recommendation(s) that you made above, to the client. (D2)

Important: For this section, you are required to give pluses and minuses of each
recommendation that you made.

Task 04 (LO4)

4.1 Explain how valuable was the small-scale research that you undertook, in terms of fulfilling the
aims & objectives of your project and for your own personal learning. (P7)

4.2 Evaluate the value of following the project management process, in terms of fulfilling the aims &
objectives of your project and for your own personal learning. (M4)

Important: For this section, you are required to discuss how following of Project
Management phases helped you to achieve the set aims and objectives of the project.

4.3 Critically evaluate the project outcomes, the decisionmaking process, any changes or developments
to the initial project plan. (D2)

Important: For this section, you are required to discuss the positives & negatives of the
outcomes of the project, the decision making process, any changes made to the initial
project plan and any other relevant points.

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Learning Outcomes and Assessment Criteria:

Learning Outcome Pass Merit Distinction
LO1 Establish project P1 Devise project aims M1 Produce a D1 Critically evaluate
aims, objectives and and objectives for a comprehensive project the project management
timeframes based on Chosen scenario. management plan, process and appropriate
the chosen theme milestone schedule and research methodologies
P2 Produce a project project schedule for Applied.
management plan that monitoring and
covers aspects of cost, completing the aims and
scope, time, quality, Objectives of the
communication, risk and project.
Resources.

P3 Produce a work
breakdown structure
and
a Gantt Chart to provide
timeframes and stages
For completion.
LO2 Conduct small- P4 Carry out small-scale M2 Evaluate the D1 Critically evaluate
scale research, research by applying accuracy and reliability the project management
information qualitative and of different research process and appropriate
gathering and data quantitative research methods research methodologies
collection to generate methods appropriate for applied. applied.
knowledge Meeting project aims
to support the project and objectives.

LO3 Present the project P5 Analyse research M3 Evaluate the D2 Critically evaluate
and communicate and data using selection and reflect on the
appropriate appropriate of appropriate tools and project
recommendations based tools and techniques. techniques for accuracy outcomes, the decision
on meaningful and authenticity to making
conclusions P6 Communicate support and justify process and
drawn from the appropriate Recommendations. changes or
evidence findings and/or recommendations as a developments
analysis result of research and of the initial project
data analysis to draw management plan to
valid and meaningful support justification of
Conclusions. recommendations and
Learning during the
project.
LO4 Reflect on the P7 Reflect on the value M4 Evaluate the value D2 Critically evaluate
value gained from of undertaking the of the project and reflect on the
conducting the project research to meet stated management project
and its usefulness to objectives and own process and use of outcomes, the decision
support sustainable learning and quality research to meet making
organisational Performance. stated objectives and process and
performance Support own learning changes or
and performance. developments
of the initial project
management plan to
support justification of
recommendations and
Learning during the
project.

Sachini Dilhari liyanaarachchi

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Higher National Certificate/Diploma in Computing

Assignment Feedback

Formative Feedback: Assessor to Student

Action Plan

Summative feedback

Feedback: Student to Assessor

Assessor Signature Date

Student Signature Date

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Contents
Assignment Brief (RQF)................................................................................1
Higher National Certificate/Diploma in Computing ...........................................................1
Task 01 (LO1) ....................................................................................................9
What is a project? ...............................................................................................................9
What is project management?...............................................................................................9
1.1. Establish the aims and objectives for your Project . (P1) ................................................9
1.2. Define the scope of your project. (P3) ..................................................................10
1.3. Based on the scope of your project, produce a Work Break Down Structure (WBS)
and a Gantt ....................................................................................................................12
Gantt chart....................................................................................................................12
1.4. Prepare a plan for your project .............................................................................13
1.5. Briefly explain how your project plan would enable monitoring and completing the aims
and objectives of your project. (M1) ...................................................................................16
Programming team (software developers) ........................................................................16
1.6. Write a brief Critical Evaluation on how you went about with the project management
process when carrying out your project. (D1) .......................................................................19
Task 02 (LO2) ..................................................................................................20
2.1. Perform a secondary research (gather data from appropriate secondary data sources) that
would provide a context (set the foundation) for a primary research. (P4) ...............................20
2.2. Conduct a primary research using quantitative and/or qualitative methods as appropriate that
would lead to achieving the project aims & objetives. (P4) ....................................................22
2.3. Evaluate the accuracy and reliability of using Qualitative and Quantiative research methods
for your primary research. (M2) .........................................................................................25
2.4. Critically Evaluate the research method that you used to conduct your primary reseaarch...26
Task 03.............................................................................................................28
3.1. Based on the information you gained from the data analysis of the primary research that you
conducted, formulate your recommendations on improving the existing Mobile Baking app or
tocome up with more innovative Mobile Banking solutions using AI elements and communicate it
to the client in the form of a short report. (P6) ......................................................................28
3.2. Based on the information you gained from the data analysis of the primary research that you
conducted, formulate your recommendations on improving the existing Mobile Baking app or to
come up with more innovative Mobile Banking solutions using AI elements and communicate it to
the client in the form of a short report. ................................................................................30
3.3. Justify the recommendation(s) that you made above, to the client. (M3) ...........................31
3.4. Justify the recommendation(s) that you made above, to the client. (M3) ...........................31
Task 04 (LO4) ..................................................................................................32
4.1. Explain how valuable was the small-scale research that you undertook, in terms of fulfilling
the aims & objectives of your project and for your own personal learning. (P7) .......................32
4.2. Evaluate the value of following the project management process, in terms of fulfilling the
aims & objectives of your project and for your own personal learning. (M4) ..........................33
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4.3. Critically evaluate the project outcomes, the decisionmaking process, any changes or
developments to the initial project plan. (D2) .......................................................................33
References ........................................................................................................35

List of figures

Figure 1 WBS ....................................................................................................................12

Figure 2 Gantt chart ...........................................................................................................13
Figure 3 time schedule......................................................... Error! Bookmark not defined.
Figure 4 example of secondary research ...........................................................................20

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Higher National Certificate/Diploma in Computing

Task 01 (LO1)

What is a project?
The project used resources for achieve aims of the company or organization. That is sequence of
planned activities as requirements and planned specific time frame for project. That consist several
entities as follow,
1. Banking Customer
2. Bank owner (Manager)
3. Developer
4. End user

IPMS (International project management association) and PMI (Project management institute) are
related association of the project. It need to gathering information, planning, as requirements, design,
testing and maintains after put in to the practical use. These are stages of the project.
What is project management?
That is the Method for understanding the issue in the project. That used for manage scope, time, cost
and quality. Project management is directly involving reach to the aim easily. As well as
stakeholders are most important to the project management.
1.1. Establish the aims and objectives for your Project . (P1)

In spite of the fact that the understood point of most ventures is to advance health and well-being for
their clients, a few have particular points, for illustration, finding or work or educating natural
cultivating methods. It is useful to have a clear view of these objectives and to test the performance
of projects with these in minds, also, to review those aims and objectives periodically and modify
them if required. For example, if the project has been set up to help clients find employment it does
not necessarily mean that the project has failed – especially if the client’ well -being has improved.
empik oe ldridge o Saul Becker - 2005
Main goal is provide high security and easy service with believable service for valuable
customer.
Aim = we hope to develop existing application adding new features and ignore problems.
Objective = we solve problems using project management Strategy and technology.

We set out standard application accomplish at the end of the project. Actually we needed to add
Artificial intelligence elements to the application as per client required and added voice command
facilities as customer feedback as well as needed to easy money sharing method with high secure.
So, we planned to achieve above goal as well

Objectives should also be S.M.A.R.T.-meaning they should be:

Mobile banking application is need to be update as new requirements. Then I have aim and
objectives for that project.

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Higher National Certificate/Diploma in Computing

Aims
Making it less demanding and more viable for commercial bank clients to induce in contact along
with your commerce and offer them disobedient to form their lives simpler whereas utilizing your
items or administrations can be a great reason to make a versatile app.
Objective
 Updated application is expected share money through commercial bank accounts for saving
customer time.

 Updated application is expected voice command facilities using artificial intelligent

technology.

 Updated application is expected more language facilities for customer

Finally this application should be very convenient and user friendly. We can study SIRI application
for develop above mention voice command facilities as an example.

1.2. Define the scope of your project. (P3)

Overall description of the work
That hopes to give best customer service from this application. Existing application has some
limitation to customer. But they need to easy and quick service. So, you'll appreciate this office by
essentially downloading the Commercial Bank Portable application from the "App store" or "Google
play store‖ for Details of existing commercial bank app. As below,
Customers can View Bank Account Details easily, they can make bill payments selected account
using this application and they will be able to manage their credit card, Transfer funds as well as
receive a summary of Deposits/Loans & Treasury Bills

Services available when signed-In

 Dashboard for account Inquiries & Notices

 Credit Card Management
 Inquiries for Investments & Loans
 Payments & Settlements
 Fund Transfers between Own & Registered Accounts

Off-line services

 Branch & ATM locations

 Exchange Rates
 General Notices
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 Contact & Help

Accessibility
 All existing users of "ComBank Online" can access the app with their current User ID and
Password used for PC version.
 All Customers who enroll new for "ComBank Online" facility would need to first log in
through the PC version on www.combank.lk

Find information
Need to overall discussion for find the issues.as follow,
1. Project team meeting
2. Individual meeting
3. Stakeholder meeting
4. Video conferencing
5. Conference calls
6. Email
That should be research verify the requirement and achieve the goal after identified real
requirements. as below,
 Go and ask existing issues from commercial bank
 Identify the problem from customer feedback
 Can get information from another success application
 Self-study existing application
 Give a Questionnaire to user.
Defined identified requirements
We could identify the several issues from above research method.
 They not enough existing language so, decided to update using three language. (Sinhala,
Tamil and English)
 They required AI element for the application.so, voice command facilities are appropriate to
the system. That will easy to busy people.
 They need to easy money sharing methodology for the application and that updated should be
with high security.
Identify the objectives
First, we should identify the problems of the existing mobile application doing by the research then I
planned to give solutions for existing problems as follow.
 Provided money sharing system with best security.
 Proved three languages as Sinhala, Tamil and English.
 It provides voice command facilities
Above mention facts need to be cover during the project period to achieve aim and objectives.
Design the application
Program plan may be a handle to convert client necessities into a few appropriate shapes, which
makes a difference the program in computer program coding and execution. Computer program plan
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is the primary step in SDLC, program plan life cycle. Which is moves the concentration from issue to
arrangement space. Then application design should be more appropriate and complete. We should
follow below design step for project success.
 Program plan may be a handle to convert Define owner design requirements and project design needs
 Engage design consultants
 Prepare the functional design brief and concept design
 Prepare the design management plan.
 Outline cost plan.
 Identify design risks.
 Value management.
 Determine project approvals process.

Implementation and testing

Application is developed, which needs to be test before putting into the practical use. That can be do
as unit testing and system testing that more involve to the deliver reliable system to the user.
Operation and maintains
Maintain is very important thing in the project duration. When, application is putting into the
practical use. There is more problem will come to the user. Management should be planned to give
solution as that situation. And need give guidelines to user about process.
The most important thing is deadline. This project should be finished before expected date and
duration should not extend within deal and should be deliver completed project for user.
We planned to finish this project during the 6 th month covering all task. Final goal is give
best customer service and increase the company income.

1.3. Based on the scope of your project, produce a Work Break Down
Structure (WBS) and a Gantt
Work breakdown structure (WBS)
That is use for complex problem into small manageable process for simple project can use only 3
levels and complex project can use 4 and 5 levels.

Figure 1 WBS

Gantt chart
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 Higher National Certificate/Diploma in Computing

Gantt chart use for plan project & manage resources. Visual representation of project, that progress
within a specified time. That introduce by polish management consultant, that know as Gantt chart.

Figure 2 Gantt chart

1.4. Prepare a plan for your project

Cost management
Cost management is very important to project. That should be creating budget as requirements. That
needs to be creating after get approved for quotations. When create the budget need to consider
below fact.
 For buy additional storage from cloud
 Software developer cost
 Interface designer cost
 Hardware cost
 Promotion cost
 Additional cost
Extend budget could be a money related and faculty transfer limits that are required for the venture
execution. Its making makes a difference to characterize the maximal of cash, work costs and assets
fundamental for the certain extend. The extend budget is endorsed in a venture arrange. The
operations for the budget planning are subsequently not completed. The changes, which are not
comparing to the arranged budget, can happen amid extend. The venture budget makes a difference
to actualize the earned-value analysis (somewhat too earned value method within the extend
administration – could be a apparatus of the extend control) amid the venture handle. The venture
advance and the related costs are subsequently beneath control. The extend budget is isolated into
sub-goals and makes hence the choice simpler. The extend budgets can be diverse: asset budget (for
the task of the inside assets); budgetary budget (for the installment in kind and outside
administrations)
After prepare the budget that should get approval from the high management and actual cost cannot
go over than budget value. We must consider about both increate profits and Reduce risk when
calculate the budget.
Cost is required for management procedures and versions control that established cost for different
versions of the project. There are two type of the cost management.
1. Direct (variable Cost) – project activity cost
2. Indirect ( Fixed cost /overhead cost)- General project as follow,
 Recommendation
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 Insurance
 Maintains
Scope schedule
Scope schedule is very important to the project. That shows sequence of the project and task of the
project duration.
 Identify the requirements
 Requirement gathering
 Application design
 Unit Testing
 System testing
 operation and maintains
Need to find information required to start a project and identify project objectives and project
requirements.
 Functional – Functional of the system.
 Non- functional criteria to judge the operations of a system

Time schedule
Time schedule is very important to the project when deliver before the expected date. Each task
must schedule as scope of the project as bellow,
It is need to manage time when process duration of the project. We can schedule time using Gantt
chart.
Table 1time schedule

Plan Plan Actual Actual

%
start Duration start duration
Activities

Requirement
1 6 1 6 98%
gathering

Making plan 7 3 7 3 95%

Design 10 6 10 6 100%

Technical framework 17 3 17 3 96%

Testing 20 3 20 3 97%

Closing 23 2 23 2 100%

Recourse management
Recourse management is very important in the project duration we can schedule resources as,
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Higher National Certificate/Diploma in Computing

 Person recourse
 Money recourse
 Time recourse
 Hardware recourse
These are need to schedule as allocated budget and time frame and should not waste any recourse,
when covering the task of scope.

Risk Management
Risk management directly involve to the success of the project. Risk is normally integrate with an
active project important thing is that should be identify by the authorized persons and should planned
before risk to manage in that situations. It is dealing with risk as prepare contingency planned and
mitigate and reduce the risk or avoid the risk as remove the Couse of the risk insurance. Risk must be
analysis as qualitative analysis and Quantitative analysis below point is very important when
qualitative analysis.
 Project must be perform first
 To examine Individual project risk
 Using fish bone diagrams
 Help in finding solution.
Examines combines effects of risk that known as quantitative analysis.Risk register can be used,
 Identify risk
 Nature of risk
 Level of risk

Communication management

Administration project communications management incorporate the forms required to guarantee

opportune and fitting era, Collection, spread, Capacity and extreme of extend data. It gives the basic
joins among individuals thought and data that are fundamental for victory.
A Communication Prepare, or Communications Administration Prepare, could be a set of steps that
are taken each time formal communications are embraced in an organization. A Communications
Prepare is attempted as portion of Communications Administration and makes a difference to
guarantee that your partners are kept frequently educated.
Extend Communications Administration incorporates the forms that are required to guarantee
convenient and suitable arranging, collection, creation, dissemination, capacity, recovery,
administration, control, observing.
The three fundamental forms in extend communications administration are arranging
communications administration, overseeing communications, and controlling communications.
Extend victory depends on viable communication and usually the significance of communication in
any extend. Progressing communication maximizes victory and minimizes chance.

Quality Management

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Higher National Certificate/Diploma in Computing

This reference reports project-specific quality affirmation and quality control strategies fitting to the
measure, complexity, and nature of the project. Quality advancements are moreover recorded and
may be included as an indispensably portion of the Extend Administration Arrange (PMP). Plans are
developed concurrently within the iterative Program/Project Arranging Phase
In expansion to quality administration goals created as portion of PMPs for projects, the framework
for Quality Administration is characterized in an organizational level Quality Administration
Arrange (QMP). Project-specific Quality Management objectives going with each PMP should be
reliable with the organization QMP unless documented
Quality is arranged for and overseen through the ―Plan-Do-Check- ct‖ cycle for extend execution
program administration, and commerce processes.

The Project Manager (PM) is dependable for

Recording client desires and agreement quality management targets at a project-level that bolsters the
implementation of the PMP.
Utilizing the ability of their extend conveyance groups to decide the procedures vital (such as free
specialized audit) to achieve the target level of quality.
Guaranteeing the client supports all quality goals included in the Quality Administration Arrange.

Understanding the customer’s part in venture victory; the PM’s relationship with the client is
essential to giving quality benefit.
Working with the client early within the Venture Scope and Customer Requirements Definition
Prepare to decide client needs, and refining those necessities in light of security, financial, plan, and
other imperatives; considers the cost/benefit of all quality improvements.

The Project Delivery Team (PDT) is responsible for

Conveying a quality venture
Performing a dynamic part to guarantee the customer's quality objectives are clearly enunciated
which the client gets it the fundamental.
1.5. Briefly explain how your project plan would enable monitoring and
completing the aims and objectives of your project. (M1)
Partition and divide works between team.
The venture group are those individuals who have a part within the same venture. Group individuals
can be grouped but each person contains a certain part and work and in this way can be relegated
certain assignments. The venture group fulfils these parts and capacities inside the time outline of
extend and is ordinarily destroyed after the extend completion. Amid that time, the venture group
works towards the common objective of conveying the project's scope inside time and budget/costs.
Each group part has certain duties based on their part, work and assigned errands.

Programming team (software developers)

Decides operational possibility by
Sachini Dilhari liyanaarachchi
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Higher National Certificate/Diploma in Computing

 Assessing investigation
 Issue definition
 Necessities,
 Arrangement improvement
 Proposed solutions
Documents and illustrates arrangements by
 Creating documentation
 Flowcharts
 Formats,
 Graphs
 Charts
 Code comments
 Clear code
Prepares and introduces arrangements by
 Deciding and planning framework determinations
 Guidelines and programming.
Obtains and licenses program by getting required data from merchants; suggesting buys; testing and
endorsing products. Updates work information by examining state-of-the-art improvement devices,
programming procedures, and computing gear; taking part in instructive openings; perusing
proficient distributions; keeping up individual systems; taking part in proficient organizations.
Protect operations by keeping data confidential.
They give data by collecting, analyzing, and summarizing improvement and benefit issues.
Accomplishes building and organization mission by completing related comes about as needed.
Develops computer program arrangements by examining data needs; conferring with clients;
considering frameworks stream, information utilization, and work forms; examining issue ranges;
taking after the program improvement lifecycle.
HR Team for project
Decide the assets required for the project. Negotiate with asset supervisors for ideal accessible
resources. Create a extend group directory. Create venture work portrayals for group individuals and
other stakeholders. Make beyond any doubt all parts and obligations are clearly assigned on the
project. Understand the group individuals needs for preparing related to their work on text end, and
make beyond any doubt they get the training. Insert reports of group individual’s execution into their
official company work record. Send out letters of commendation to group individuals and their
bosses. Make beyond any doubt group individual’s needs are taken care of. Create acknowledgment
and remunerate framework.
Accounts team
Cash out – making installments and keeping the bills paid.
Money in – prepare income payments.
Payroll – make beyond any doubt everybody gets paid (counting the government). Reporting –
planning monetary reports, e.g. P&L, Adjust sheets and budgets.
Financial Controls – to dodge blunders, extortion and burglary.

User Interface design Team

 Capturing necessities on the client interface, counting ease of use requirements.
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 Building user-interface prototypes.

 Involving other partners of the client interface, such as clients, in ease of use audits and
utilizes testing sessions.
 Reviewing and giving the suitable input on the ultimate execution of the client interface, as
created by other engineers; that’s originators and implementers.
Project Management Team role
Extend chief plays an essential part within extend, and is capable for its effective completion. The
manager’s work is to guarantee that the project continues inside the required time outline and
beneath the set up budget, whereas accomplishing its targets. Extend directors make beyond any
doubt that ventures are given adequate assets, whereas overseeing connections with donors and
partners.

Convicted team leaders

A group pioneer is somebody who gives course, enlightening and direction to a bunch of people,
who can moreover be known as a group, for the reason of accomplishing a certain objective. A
successful pioneer will know her group members' qualities, shortcomings and inspirations.
Group pioneers serve different parts in an organization. Their work is to urge assignments done by
utilizing all of the assets accessible to them, counting other employees or team individuals.
Underneath may be a list of a few critical parts a group pioneer must frequently take on
 Develop a procedure the group will utilize to reach its goal.
 Provide any preparing that group individuals need.
 Communicate clear enlightening to group members.
 Listen to group members' feedback.
 Monitor group members' cooperation to guarantee the preparing they are being given is being
put into utilize, additionally to see in case any extra preparing is needed.
 Manage the stream of day-to-day operations.

Face to challengers

Corporate problems
The primary issue that a extend chief will likely confront is inside. A company or firm will now and
then not legitimately characterize the objectives or goals of a trade some time recently going into it.
This will show a enormous issue to the extend director within the long run. An ineffectively arranged
extend will unquestionably fall flat at the conclusion. It is exceptionally imperative that objectives,
budget, and time period are discussed some time recently extend indeed commences. It is
additionally great to have other alternatives in case the primary thought doesn’t work out.
Problems with team members
Let’s confront it; a project’s victory is subordinate on the individuals that execute it. s a venture
chief, the moment issue you'll likely confront is working with either unpracticed group individuals or
group individuals who need the expertise to handle the errands at hand. This challenge will moderate
down the advance of your work and in a few cases will lead to the end of extend, unsuccessfully. It is
very vital that you simply are given with group individuals that are custom fitted to the work or
appropriate preparing is given to guarantee that they are prepared for the assignment ahead.
Ensuring that the risk are low

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As a venture director, it is anticipated that the dangers within the project are low. This can be an
awfully difficult errand particularly on the off chance that there are inside components that are
influencing your work. You'll be able decrease the dangers level in your group by gathering
sufficient data on the venture, building a circle of believe among the group individuals and knowing
which portion of the extend isn’t doable and changing it sometime recently it is as well late.
Communication Issues
You may likely confront communication issues between you and your group and between group
individuals themselves. As a project manager, you may ought to be open to everyone so that your
group individuals can come to you with their issues. You should too let them know that everyone is
fundamental to the victory of the extend, subsequently the ought to communicate more
straightforwardly with each other. Take note that need of communication or miscommunication
postures a colossal hazard to your whole venture
Managing expectation
It is anticipated that you just know what your group individuals anticipate of you as their director and
at the same time, your group individuals ought to know what you anticipate of them. Once you know
each other’s desires then it'll be less demanding to reach the required objectives. Accessibility of
assets, due dates, preparing and installments are a few of the basic issues that ought to be examined
on standard premise between the administration and the laborers so that the extend will conclusion
up effective.

1.6. Write a brief Critical Evaluation on how you went about with the project management process when
carrying out your project. (D1)

Project management was most important to the carry out to project gaols according project
management rules. First I found information regards existing application using research methods. I
decided give solutions for those issues as per customer requirements. That will involve improving
their business purpose. All responsibilities divided through each team. And convicted team leaders
and divided their responsibilities.
I consider about project plan, prepare of building up the scope and characterizing the goals and steps
to get them. It is one of the foremost vital of the forms that make up venture administration. The
yield of the project planning handle could be a venture administration arrange. Then I managed time
using Gantt chart as project scope. And managed Cost using budget, manage risk of project doing by
research and communication management these project strategy used to success project gaol.
And I did research for project using research method. I selected primary research method for project.
There are two type of primary research method as qualitative and quantitative. As I think quantitative
research is better for my project than qualitative method. As follow below steps,
 Literature review

 Designing research

 Collecting data

 Analysing data

 Writing up
Questionnaire was good for find information to develop this commbank app. I identified what is the
aim and objective of the project as those requirements.
So, I went about with the project management process when carrying out your project
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Task 02 (LO2)
2.1. Perform a secondary research (gather data from appropriate secondary data
sources) that would provide a context (set the foundation) for a primary research.
(P4)
Let’s to begin with review what we cruel by essential inquire about. s you likely as of now know
essential investigate is when the analyst collects the information himself or herself. The analyst uses
so-called ―real-time‖ information which suggests that the information is collected amid the course of
a particular investigate venture and is beneath the researcher’s coordinate control. In differentiate
auxiliary investigate includes information that has been collected by someone else already. This sort
of information is called ―past data‖ and is more often than not open by means of past analysts
government records, and different online and offline resources. So to recap, auxiliary investigate
includes re-analysing, deciphering, or looking into past information. The part of the analyst is
continuously to indicate how this past information illuminates his or her current inquire about.
I found and got details from another research. I added some technic to my project using those
researches. That written by Sampaio, C., Ladeira, W. and Santini, F.

―The results indicate that the dvantages offered by mobile banking are positively related to
customer satisfaction. Additionally, three consequences of customer satisfaction were analysed: trust,
loyalty and positive word-of-mouth. About the context of service failure, the influence of offered
benefits on customer satisfaction was significantly different between customers with high and low
perceived justice. Uncertainty avoidance (Brazil U and India) was not a significant‖
(Sampaio, C., Ladeira, W. and Santini, F. (2017))

 I selected to secondary research some features of BOC bank, as follow,

Payments

 Credit Card Settlement

 Bill Payments
 ETF Payments
 SLPA/Sri Lanka Customs Payments
 Katunayake Expressway Top-ups
 SLIIT Payments

I selected some of features from the BOC mobile banking app that will involve solving some issues
of commbank app. There are more payment facilities in their application, slit student pay course fee
easily from this app, other bill payment facilities also very important in here. So, we can get this
valuable feature from BOC mobile banking app to achieve gaol.

 I selected to secondary research some features of Seylan bank, as follow,

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Figure 3 example of secondary research
Higher National Certificate/Diploma in Computing

Above mentioned bill payment facilities are very important to the making the project. So, I decided
used this feature for my project.
Taking after are famously utilized auxiliary investigate strategies and cases
 Information accessible on the web – I got data from the their website using internet
(www.commbank.com and www.seylana\bank.com)
This information is for all intents and purposes free of fetched or one ought to pay a
unimportant sum to download the as of now existing information. Websites have a part of
data that businesses or organizations can use to suit their investigate needs. Be that as it may,
organizations have to be considering as it were true and trusted site to gather data.

 Educational Institutions – I found class fees payment facilities when ask from the institute
.The information that's collected by colleges is primarily for essential investigate. Be that as it
may, businesses or organizations can approach instructive teach and ask for information from
them.

Benefits of Secondary research

Most data is auxiliary inquire about is promptly accessible. There are numerous sources from which
significant information can be collected and utilized, not at all like essential inquire about, where
information has to collect from scratch.
Typically a less costly and less time-consuming handle as information required is effectively
accessible and doesn’t taken a toll much in the event that extricated from authentic sources. least
use is related to get information.
The information that's collected through auxiliary investigate, gives organizations or businesses a
thought approximately the adequacy of essential investigate. Thus, organizations or businesses can
shape a theory and assess fetched of conducting essential inquire about.
Auxiliary inquire about is speedier to conduct since of accessibility of information. Auxiliary inquire
about can be completed inside a number of weeks depending on the objective of businesses or scale
of information required
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2.2. Conduct a primary research using quantitative and/or qualitative methods as appropriate that
would lead to achieving the project aims & objetives. (P4)

Primary research

Primary research (field research) involves gathering new data that has not been collected before. For
example, surveys using questionnaires or interviews with groups of people in a focus group.
Secondary research (desk research) involves gathering existing data that has already been produced

Qualitative Research

Qualitative Investigate is essentially exploratory inquire about. It is utilized to pick up an

understanding of basic reasons, suppositions, and inspirations. It gives bits of knowledge into the
issue or makes a difference to create thoughts or theories for potential quantitative investigate.
Subjective Investigate is additionally utilized to reveal patterns in thought and conclusions and
plunge more profound into the issue. Subjective information collection strategies shift utilizing
unstructured or semi-structured strategies. A few common strategies incorporate center bunches
(bunch discourses), person interviews, and participation/observations. The test estimate is ordinarily
little, and respondents are chosen to satisfy a given quota. Quantitative Research Quantitative Inquire
about is utilized to measure the issue by way of producing numerical information or information that
can be changed into usable measurements.

Quantitative Research
Quantitative Investigate is utilized to evaluate the issue by way of creating numerical information or
information that can be changed into usable insights. It is utilized to measure demeanors,
suppositions, behaviours, and other characterized factors – and generalize comes about from a bigger
test populace. Quantitative Investigate employments quantifiable information to define truths and
reveal designs in investigates. Quantitative information collection strategies are much more
organized than Subjective information collection strategies. Quantitative information collection
strategies incorporate different shapes of overviews – online overviews, paper studies, versatile
overviews and booth studies, face-to-face interviews, phone interviews, longitudinal thinks about,
site captures, online surveys, and efficient perceptions.

I found information using above mentioned research methods. As I think Quantitative Research is
more appropriate to this project that clearly defined requirements. Then I gave below
questionnaire for identify their real requirements.

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Give your valuable feedback

1. What are reasons for using mobile banking app?
I. Service is safe
II. Balance enquiry facilities
III. To save time
IV. For protection of account

2. What are reasons for not using mobile banking app?

I. It is not safe
II. I selected another bank for transactions
III. Another reasons

3. What is your purpose of balance enquiry?

I. Good
II. Average
III. Bad

4. What is your idea about bill payment service?

I. Good
II. Average
III. Bad

5. What do you think about money transferring facilities?

I. Good
II. Average
III. Bad

6. Which promotes you to use new techniques?

I. Good
II. Average
III. Bad
7. What is your purpose about safety system?
I. Good
II. Average
III. Bad

8. Why open mobile bank account?

I. Good
II. Average
III. Bad
9. Give overall satisfaction with mobile banking app?
I. Good
II. Average
III. Bad

Thank you for your valuable feedback.

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Give your valuable feedback

1. What are reasons for using mobile banking app?

……………………………………………………………………………………………………………………
………………………………………………..

2. What are reasons for not using mobile banking app?

……………………………………………………………………………………………………………………
………………………………………………..

3. What is your purpose of balance enquiry?

……………………………………………………………………………………………………………………
………………………………………………..

4. What is your idea about bill payment service?

……………………………………………………………………………………………………………………
………………………………………………..

5. What do you think about money transferring facilities?

……………………………………………………………………………………………………………………
………………………………………………..

6. Which promotes you to use new techniques?

……………………………………………………………………………………………………………………
………………………………………………..

7. What is your purpose about safety system?

……………………………………………………………………………………………………………………
………………………………………………..

8. Why open mobile bank account?

……………………………………………………………………………………………………………………
………………………………………………..

9. Give overall satisfaction with mobile banking app?

……………………………………………………………………………………………………………………
………………………………………………..

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2.3
2.3. Evaluate the accuracy and reliability of using Qualitative and Quantiative research
methods for your primary research. (M2)

Difference between qualitative and quantitative research

The most distinction between qualitative and quantitative information is that subjective information
is expressive whereas quantitative information is numerical. For illustration, subjective information
is sex, nation, city, nationality, etc. whereas quantitative information is length, width, tallness,
weight, range, speed, age, etc. Besides, quantitative information can be either discrete information
(countable information such as number of vehicles, number of understudies, etc.) or nonstop
information.

Qualitative Research

 Strategies incorporate centre bunches, in-depth interviews, and audits of reports for sorts of
subjects.
 Fundamentally inductive handle utilized to define hypothesis or theories.
 More subjective: depicts an issue or condition from the point of see of those encountering it.
 This is Text-based method.
 More in-depth data on a number of cases.
 Unstructured or semi-structured reaction alternatives.
 Which no statistical tests.
 Can be substantial and solid: generally depends on ability and meticulousness of the analyst.
 Time consumption lighter on the arranging conclusion and heavier amid the examination
stage.
 Less generalizable.

Quantitative Research

 Studies, organized interviews & perceptions, and audits of records or reports for numeric data
 Essentially deductive prepare utilized to test pre-specified concepts, builds, and speculations
that make up a hypothesis
 More objective: gives watched impacts (translated by analysts) of a program on an issue or
condition.
 That is Number-based.
 Less in-depth but more breadth of data over a expansive number of cases.
 Settled reaction choices
 Statistical tests are utilized for investigation
 Can be substantial and dependable: generally depends on the estimation gadget or instrument
utilized.
 More generalizable

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Advantages Quantitative Research

I'll be exceptionally recognizable with quantitative inquire about from your science classes where
you learned and practiced utilizing the logical strategy. A issue or address is inspected by
deductively shaping a speculation inferred from hypothesis. Controlled, objective testing and
experimentation eventually underpins or rejects your theories. Each step is standardized to diminish
predisposition when collecting and analysing information. A huge advantage of this approach is that
comes about are substantial, solid and generalization to a bigger populace. Quantitative inquire about
is profitable for considers that include numbers, such as measuring accomplishment crevices between
distinctive bunches of understudies or evaluating the viability of a unused blood weight medicine.
Advantages of Qualitative Research

Subjective investigate is frequently utilized to conduct social and behavioural ponders since human
intelligent are more complex than atomic responses in a measuring utensil. Subjectivity, non-random
examining and little test estimate recognizes subjective investigate from quantitative investigate. A
huge advantage of subjective investigate is the capacity to profoundly test and get wealthy expressive
information approximately social marvels through organized interviews, social inundation, case
ponders and perception, for occasion. Illustrations incorporate ethnography, stories and grounded
hypothesis.

So, I recommend accuracy and reliability of using Qualitative and Quantiative research methods in
primary research.

2.4. Critically Evaluate the research method that you used to conduct your
primary reseaarch
There is more option in the primary research method,
 Experiments
 Surveys
 Questionnaires
 Interviews
 Case studies
I selected questionnaires method for this research through above task because,
Questionnaires are a great way to get data from an expansive number of individuals and/or
individuals who may not have the time to go to a meet or take portion in tests. They empower
individuals to require their time, think around it and come back to the survey afterward. Members
can state their sees or sentiments secretly without stressing almost the conceivable response of the
analyst. Tragically, a few individuals may still be slanted to undertake to give socially satisfactory
answers. Individuals ought to be empowered to reply the questions as truly as conceivable so as to
dodge the analysts drawing untrue conclusions from their think about.
Questionnaires regularly contain different choice questions, demeanour scales, closed questions and
open-ended questions. The downside for analysts is that they as rules have a decently moo reaction
rate and individuals don't continuously reply all the questions and/or don't reply them accurately.
Surveys can be managed in a number of distinctive ways (e.g. sent by post or as e-mail connections,
posted on Web destinations, given out actually or managed to captive gathering of people (such as
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individuals attending conferences). Analysts may indeed choose to manage the survey in individual
which has the advantage of counting individuals who have challenges perusing and composing. In
this case, the member may feel that s/he is taking portion in a meet instead of completing a survey as
the analyst will be noticing down the reactions on his/her sake.
I decided to use Quantitative method for research. I Ignored the Qualitative method that has some
issues. As follow,
The qualitative investigate handle does not give measurable representation. It'll as it was giving
investigate information from points of view as it were. Reactions with this frame of inquire about
cannot as a rule be measured. As it were comparisons are conceivable, which tends to form data
duplication over time. In case factual information is required, qualitative inquire about isn't the shape
of investigate that ought to be utilized.
The information collected through subjective inquire about is subordinate upon the encounter of the
analysts included within prepare. Industry-specific information must be collected by a analyst that's
recognizable with the industry. Analysts must moreover have great meeting abilities, have the mettle
to ask follow-up questions, and be able to create proficient bonds with members to guarantee the
exactness of the information.
The qualitative investigate may be viable in collecting true information, but the little test estimate of
inquire about can be risky. To form an imperative choice, various viewpoints are frequently required
to dodge making an expensive botch. That might cruel different investigate periods may be required
to gather all of the data that's required to create such a troublesome choice. Should that be the case, a
larger follow-up test may make more costs rather than less when a fork within the street is come to.
Since analysts take after various digressions when collecting information, it takes more time to
assemble it. Sorting through all of that additional information takes time as well. Each information
point is assessed subjectively, so the worth of it is continuously in address. Other investigate designs
have unbending rules and desires for collected information that permit for it to be assessed and
utilized with more prominent speed than what is collected through subjective inquire about.
Then I recommended Quantitative method for research. Because of below reasons,
 Bigger test sizes regularly make the conclusions from quantitative research generalization.
 Statistical strategies cruel that the analysis is frequently considered reliable Appropriate for
circumstances where.
 Systematic, institutionalized comparisons are required.
Allow for a broader consider, including a more prominent number of subjects, and improving the
speculation of the results. Can permit for more noteworthy objectivity and precision of comes about.
By and large, quantitative strategies are planned to supply outlines of information that bolster
speculations approximately the wonder under study. In arrange to achieve this, quantitative
investigate more often than not includes few factors and numerous cases, and utilizes endorsed
strategies to guarantee legitimacy and reliability. Using standards means that investigate can be
imitated, and after that examined and compared with comparable considers. Kruger (2003) affirms
that 'quantitative strategies permit us to summarize tremendous sources of data and encourage
comparisons over categories and over time. Personal predisposition can be maintained a strategic
distance from by analysts keeping a 'distance' from partaking subjects and utilizing subjects obscure
to them.
Here with attached some of questionnaire documents

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Task 03

3.1. Based on the information you gained from the data analysis of the primary research that
you conducted, formulate your recommendations on improving the existing Mobile Baking app
or tocome up with more innovative Mobile Banking solutions using AI elements and
communicate it to the client in the form of a short report. (P6)

I used quantitative and qualitative method use to data analysis. First, I gave questionnaire to
customer for gather information. I could identify about technical and non- technical people. They
required simply system for their use. And how much were using this application already or not and
reasons. I researched overall information about the existing application. Then finally listed as follow,

 About bill payment service

 About balance enquiry
 About money transfer facilities.
 new techniques should add
 Safety of Commbank app
 Overall satisfaction
 Technical and non- technical people.

As well as I needed a data analysis techniques to this project. I used SWOT method in this analysis.
SWOT analysis may be a key arranging strategy utillized to `dxassist a individual or organization
distinguish qualities, short

Table 2 data analysis

Number of
No table of figures entries found.
customer
Service is safe 20
Balance enquiry facilities 10
To save time 15
For protection of account 5

Number of customer
25

20

15

10
Number of customer
5

0
Service is Balance To save For
safe enquiry time protection of
facilities account
Figure 4 data analysis

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Table 3 Data analysis

Number of
What are reasons for not using mobile banking app?
customer
It is not safe
10
I selected another bank for transactions
20

Another reasons 30

Figure 5 Data analysis

Number of customer
35

30

25

20

15 Number of customer

10

0
It is not safe I selected another Another reasons
bank for
transactions

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Question number Good Average Bad

3 30 20 10
4 5 5 50
5 10 10 40
6 20 20 20
7 20 30 10
8 23 27 10
9 17 33 10
Table 4 Data analysis

60

50

40
Good
30
Average

20 Bad

10

0
1 2 3 4 5 6 7
Figure 6 Data analysis

3.2. Based on the information you gained from the data analysis of the primary research that
you conducted, formulate your recommendations on improving the existing Mobile Baking app
or to come up with more innovative Mobile Banking solutions using AI elements and
communicate it to the client in the form of a short report.

The features that I recommendation

Transcribes and converts human speech into a format that is helpful for computer applications. Curre
ntly used in interactive voice response systems and mobile apps that known as speech recognition.
So, I found what are the failure in existing application from I did research. Accordingly, as I think
below features need to be adding to the application.
 I recommend to advance and secure money transferring system.
 I recommend to add another languages that are using among Sri Lankan else the English.
Because of that most of the customers can use the app without having any problems of
languages.
 I recommended the voice command facility to current app as an AI element.
Transcribes and converts human speech into a format that is helpful for computer applications
. Currently used in interactive voice response systems and mobile apps that known as speech
recognition.
That will be user friendly and easily application to user if follow above task. And that will be more
appropriate to Sri Lankan peoples.
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3.3. Justify the recommendation(s) that you made above, to the client. (M3)
Justify money sharing system with high security.
Application is developed with high security system to money share. Security is one of the foremost critical concerns for
clients. Online and portable keeping money both bring their possess dangers, but extra equipment security makes
versatile keeping money more secure than its online counterpart. In arrange to maximize security, banks utilize security
arrangements such as signal designs and bio metric information like unique mark and retina looks in expansion to
conventional passwords and two-factor confirmation. Nearly all monetary educate utilize encryption to ensure monetary
data and security, which ensures worry-free versatile managing an account. Too, malware is less likely to debilitate an
app since of the expansion of stages. Indeed on the off chance that your client loses their cell phone, their keeping money
information is secure.
This may allow faster access, but is a potential hazard if the mobile falls in wrong hands. Most
importantly, never use mobile banking when you are on a public network, including free WiFi
hotspots. ... The information sent across a network by these apps is encrypted to ensure secure
transactions.
And for the foremost portion, exchanges are secure and clients are secure from electronic extortion.
... In any case, small consideration has been paid to whether these accounts are really secure and
customers' cash is secure, until presently.

Justify voice response systems

IVR or Intelligently Voice Reaction could be an innovation which permits approaching callers to
explore a phone framework some time recently talking to a human administrator. IVRs work with
DTMF tones — touch tones from a phone — and a few have voice acknowledgment or indeed
manufactured insights to reply to and course callers.
Voice Reaction Framework is able to recognize you through your enlisted versatile phone number or
Turkish ID number and give you with an upgraded exchange menu to empower you to perform your
keeping money exchanges in an\ simpler way.
 Identification with Portable Phone Number or National ID.
 Customized menu alternatives with respect to your possessed HSBC products.
 Easy to reach Client Benefit Representative.
 Enriched self-service options.
Justify Identified three language facilities
Already they used only English language then I recommended there are three languages for
application those are Sinhala, Tamil and English. That will be directly effect to Sri Lankan people
because multiple communities live in here.
3.4. Justify the recommendation(s) that you made above, to the client. (M3)
 Voice command facilities
One of the foremost striking focal points of discourse acknowledgment innovation incorporates the
correspondence ability it gives. With the assistance of the innovation clients can effortlessly control
gadgets and make reports by talking. Discourse acknowledgment can permit reports to be made
speedier since the computer program for the most part produces words as quick as they are talked,
which is by and large much quicker than an individual can sort. Transcription arrangements are not
as it was utilized by people but moreover by organizations which require overwhelming translation
assignments such as healthcare and lawful.
Discourse acknowledgment innovation moreover makes important commitments to organizations.
Businesses which give client administrations advantage from the innovation in arrange to progress
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self-service in a way that improves client involvement and decreases organizational costs. With the
assistance of the voice acknowledgment innovation callers can input data such as title, account
number, the reason of their call etc. without connection with a live specialist. Rather than having
callers stay inertly on hold whereas operators are active, organizations can engage their callers
without live client agents. That's why discourse acknowledgment innovation contributes to fetched
investment funds by minimizing or indeed killing the required of live operators whereas progressing
client encounter
 Safety and Quick money transferring system
Individuals can helpfully get and send cash to their family and companions. It features a another day
exchange office which is clearly a quicker exchange compared to other instalment apps. Exchanges
are free on Venom for the ones utilizing charge card or possibly an account exchange from the bank.
 More languages facilities
Most of customers cannot use this application because of language problems there for people cannot
use this application, difficult to use them. So, Identified three languages will most appropriate to like
our country

Task 04 (LO4)

4.1.Explain how valuable was the small-scale research that you undertook, in terms
of fulfilling the aims & objectives of your project and for your own personal
learning. (P7)

The most advantage of project administration is that's makes a difference me to oversee my ventures
successfully, empowering me resolve issues more rapidly. It takes time and cash to oversee extend, in any
case taking after great hones can offer assistance me to oversee my other ventures without having issues.
I got overall idea about project management because of this project and as below,
 I studied It can improve my chances of accomplishing the specified result.
 That gain a new viewpoint on my extend, and how it fits together with my commerce strategy
for my other reports
 Prioritise my business’ assets and guarantee their effective use
 Set the scope, plan and budget precisely from the start
 Stay on plan and keep costs and assets to budget
 Improve efficiency and quality of work
 Encourage reliable communications among staff, providers and clients
 Satisfy the different needs of the project’s stakeholders
 Mitigate dangers of a extend failing
 Increase client satisfaction
I did research for finding problems in application so, I studied how Find real information and how
identify the issues and how solve that issues within allocated budget and timeframe. And I planned
project for develop this application so, I learned How manage cost, that is very important thing in the
real life also, how create budget using resources. Then I learned how use money without waste.
I studied How manage risk without having any problems to the project gaol that will most important
to manage my futures projects.
I learned about Time management, how I work within time frame, how I finish project before
expected date and how face to challenges easily.

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4.2. Evaluate the value of following the project management process, in terms of fulfilling the
aims & objectives of your project and for your own personal learning. (M4)

I need to discuss how the project management phases helped my project

It is imperative to guarantee the project life cycle utilized on your venture is fitting to the work being
carried out and part into particular and reasonable stages. Typically an attempted and tried strategy
for conveying ventures on time, inside budget and to the anticipated quality targets.
Star-up in project
This stage is where the extend goals are characterized and the conceptual viewpoints of the venture
concurred. This may be the stage where a issue is recognized and potential arrangements
recommended.
Definition
Once the extend destinations have been clearly characterized at that point the examination of the
arrangements is conducted in terms of dangers, monetary commitment and benefits. The scope of
work is presently characterized in detail
The scope of the venture is comprised of what should be conveyed (the project deliverables) and
what work must be done to provide the venture deliverables. Scope administration ought to be
persistently tended to all through the life of the venture and incorporates normal checking and
controlling.
The tall level scope of the venture ought to have been characterized and archived within the
commerce case. The profundity and detail of the scope will create as the extend advances and will be
a breakdown of the initial scope held within the Venture Administration Plan. The scope can be
broken down and refined by employing a assortment of break down structures
Planning
This stage is where the venture is broken down into sensible regions of work and arranged in terms
of time, taken a toll and assets. Typically a ceaseless prepare and will expand all through the
execution stage of extend.
Execution
Amid this stage the work is actualized, controlled and checked.
Close out
The ultimate stage of the extend life cycle is close-out and demobilization, where assets are
reassigned, the venture is given over and the post-project audit is carried out
It is critical to guarantee the venture life cycle utilized on your venture is suitable to the work being
carried out and part into particular and sensible stages.
These processes were most important to achieve aim and objective in project.

4.3. Critically evaluate the project outcomes, the decisionmaking process, any changes or
developments to the initial project plan. (D2)

In Mobile banking, the client can exchange reserves from your bank account to another bank account
with a smartphone fair with the assistance of the web, from anyplace to everywhere. It is accessible
for 24 hours and simple and helpful mode for many Versatile clients within the rustic regions.
Versatile Keeping money is said to be more secure and risk-free than online Web Banking. With the
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assistance of Versatile, Managing an account client can exchange reserves, and pay bills, checking
account adjust, consider your later exchange, piece your ATM card, etc. Portable Keeping money is
cost-effective, and Banks offer this benefit at less fetched to the clients.
Project gives final output after finished above functions.
 Identified three languages facilities are most important to Sri Lankan people. They can use
this app easily without language problems.
 Identified Safety and quick money sharing system also give several benefits to the customer.
 Identified AI technology is most important to the customer. They can analysis their banking
work without issue. That move to the new technology. I got more benefits using AI,

 AI makes a difference To Total Dull Work Rapidly.

 It gives most extreme Precision and Flawlessness.
 It Empowers You to Work for Drawn out Hours without Relinquishing
Effectiveness.
 Customer Fulfilment Can Be Taken to another Level.

Finally I could deliver to the completed project using project management strategies.

Sachini Dilhari liyanaarachchi

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Higher National Certificate/Diploma in Computing

References
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