SURYA GOVINDU
[email protected] | +1(469) 476-7491 | Cincinnati, Ohio
https://www.linkedin.com/in/surya-govindu-4312b578/
EDUCATION
University of Cincinnati, Cincinnati, Ohio Anticipated: May 2023
Master of Science, Information Technology
Jawaharlal Nehru Technological University Hyderabad, India GPA: 8.58/10 | June 2018
Bachelor of Computer Science and Engineering
EXPERIENCE
Organization: University of Cincinnati June 2018 – August 2021
Title: Student Success Coach
As per the role’s responsibilities, I am liable to support students and ensure their academic and career success.
I had to help the students with getting organized, learning how to be efficient and effective with study time, and assist them
learn and apply basic project management skills such as setting goals, managing tasks and time, and managing
communication and risk
Organization: Salesforce.Inc. June 2018 – August 2021
Title: Developer Success Engineer
Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce, and
implementation of other salesforce.com developer products. This involves me in debugging, troubleshooting, and
taking responsibility to see that the issue is fully resolved.
Manage customers' expectations and experience in a way that results in high customer satisfaction. Develop and maintain
technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
Organization: Host Analytics (Now Planful) January 2018 - April 2018
Title: Developer Intern
Worked on 'Model Mapper Designer', a business intelligence Project to make communication between multiple cubes
possible using multi-dimensional analysis.
Participated in 24 hours Hackathon and contributed my work on the project.
TECHNICAL SKILLS
Operating Systems: Windows, Linux
Languages: C, JAVA, SQL, APEX, HTML, CSS, PHP, JavaScript, JSP, Visual Force.
Tools: Eclipse, Android Studio, Microsoft visual Studio, IBM Rational Architect, SSMS.
Salesforce Technologies: Sales Cloud, Service Cloud, Marketing Cloud, Integrations
TECHNICAL COURSEWORK
Successfully completed the 6-month timed offline certification course on the 'Foundations of 'Artificial Intelligence and
Machine Learning' offered by IIT Kharagpur and earned a merit scholarship for the same. Learned to clean up messy data,
uncover patterns and insights, make predictions using machine learning, and communicating the findings during my learning
in the course and implemented the same learnings in my capstone project.
From the enrolled list of applicants for Salesforce Talent Development Program, 'Accelerate'. The program is aimed to
imbibe the mindset, behavioral shifts required for an individual to become a people's leader.
PROJECT WORK
Capstone Project
Title: Zomato Challenge
Details: The aim of this challenge is to predict the user ratings of Zomato restaurants in major cities. Given a data set with 39
variables such as average cost for two and cuisines offered for each observation in the training data, the objective is to suggest the user
ratings of a particular listing using the 38 features provided for the test observations. The suggested ratings that are closest to the true
ratings, as calculated by the Root Mean Squared Error, scores highest on the leader board.
Technologies Used: Python, NumPy, sklearn
Link to project: https://colab.research.google.com/drive/1Rql3TcCHqVJAfebDNYs1hy39pYwBkzsu?usp=sharing
Major Project
Title: Model Mapper Designer
Details: A business intelligence tool aimed at making communication between multiple cubes possible. This facilitates the businesses
in managing the income statement, sales and the corresponding reports. This tool helps facilitate easy evaluation for the required data
focused mainly on financial and sales domain.
Technologies used: ReactJS, SQL Server, ASP.NET
CERTIFICATIONS
• SAFe(Scaled Agile Framework) certified by Scaled Agile
• Scrum.org Certified Professional Scrum Master
• Salesforce Certified Marketing Cloud Email Specialist
• Salesforce Certified Marketing Cloud Administrator
• Salesforce Certified Sharing and Visibility Designer
• IIT Kharagpur certified on course 'Foundations on Artificial Intelligence and Machine Learning'
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform App Builder
• Salesforce Certified Administrator
• Oracle Certified Java Programmer
LEADERSHIP AND AWARDS
• Awarded the Graduate Incentive Award of 75% waiver in tuition in University of Cincinnati.
• Secured the title of 'Best outgoing Student - 2018' at the time of graduation from Bachelors.
• Won merit certificates for various technical events held as part of college’s technical organization-CETA (Computer
Engineers Technical Association) events.
• Won 2nd prize in elocution as a part of the literary club competitions.
• Won 3rd prize in the art gallery competition organized by the art's club of the college.
• Under the guidance of a professor, worked as a Research assistant to research on ‘Image Processing and Manipulation
Techniques’ using Python.
• Elected as the Chairman for CSE Department’s technical association ‘CETA’ and organized many technical activities
throughout undergraduate years.
• College Ambassador during IIT Bombay Techfest 2016-2017. Coordinated with the IIT Bombay organization body and
ensured the platform is set for them to visit the college and conduct the intercollege Techfest.
ORGANIZATIONS
• Volunteer & member at Computer Society of India (CSI) and Student member of R&D for CSE department.
• Was an active member and participant in the Engineering Projects in Community Service (EPICS) organized by the IEEE
Student Chapter.
• Coordinator and an active volunteer of NSS was a part of various plantation and blood donation activities.
• During time at office, engaged in various Voluntary Time off activities and these activities included helping the needy, old
aged and the underprivileged and educating the students at the local government schools.
