The Red Jacket UMP

Quick Troubleshooting Guide

• Veeder-Root makes no representation or warranty about the information in this publication. A qualified professional is
required for service of the components addressed in this publication.
• The information in this publication cannot be used as a substitution for the knowledge and experience of a qualified
professional.
• The information contained in this publication is merely for the consideration of a qualified professional, which should make
their own determination of how to address any issues based on the situation.
• Veeder-Root shall not be liable for errors contained herein or for any type of damages in connection with the furnishing,
performance, or use of this publication.
• Veeder-Root reserves the right to change system options or features, or the information contained in this publication, at any
time without notice.
• This publication contains proprietary information which is protected by copyright. All rights reserved. No part of this
publication may be photocopied, reproduced, or translated to another language without the prior written consent of Veeder-
Root.
• Contact TLS Systems Technical Support for additional troubleshooting information at 800-323-1799.

Contractor Certification Requirements

Veeder-Root requires the following minimum training certifications for contractors who will troubleshoot the equipment
discussed in this manual:
Installer Certification: Contractors holding valid Installer Certification are approved to perform wiring and conduit routing,
equipment mounting, probe and sensor installation, tank and line preparation, and line leak detector installation.

Safety Warnings

FAILURE TO COMPLY WITH THE FOLLOWING WARNINGS AND SAFETY PRECAUTIONS COULD RESULT IN
SERIOUS INJURY OR DEATH, AND COULD CAUSE DAMAGE TO PROPERTY AND THE ENVIRONMENT.
EXPLOSIVE: Fuels and their vapors are extremely explosive if ignited.
FLAMMABLE: Fuels and their vapors are extremely flammable.
ELECTRICITY: High voltage exists in, and is supplied to, the device. A potential shock hazard exists.
TURN POWER OFF: Live power to a device creates a potential shock hazard. Turn Off power to the device and associated
accessories when servicing the unit.
WARNING: Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
READ ALL RELATED MANUALS: Knowledge of all related procedures before you begin work is important. Read and
understand all manuals thoroughly. If you do not understand a procedure, ask someone who does.
This system operates near highly combustible fuel storage tanks.
To ensure proper installation, operation, and continued safe use of this product:
1. Read and follow all instructions in this manual, including all safety warnings.
2. Have equipment installed by a contractor trained in its proper installation and in compliance with all applicable codes
including: National Electrical Codes 70 and 30A; federal, state, and local codes; and other applicable safety codes.
3. Before installing pipe threads apply an adequate amount of fresh, UL classified for petroleum, non-setting thread sealant.
For E85AG applications, Loctite 564 is recommended for all field serviceable pipe threads.
4. When servicing unit, use non-sparking tools and use caution when removing or installing equipment to avoid generating a
spark.
5. Substitution of components may impair intrinsic safety.
6. Do not modify or use service parts other than those provided by Veeder-Root.

1 Manual No: 577014-343 ● Revision: A

The Red Jacket UMP
Quick Troubleshooting Guide

Safety Precautions

The following safety symbols are used throughout this manual to alert you to important safety hazards and precautions.

EXPLOSIVE FLAMMABLE
Fuels and their vapors are extremely explosive if Fuels and their vapors are extremely flammable.
ignited.

ELECTRICITY TURN POWER OFF

High voltage exists in, and is supplied to, the device. Live power to a device creates a potential shock
A potential shock hazard exists. OFF
hazard. Turn Off power to the device and associ-
ated accessories when servicing the unit.

WARNING WEAR EYE PROTECTION

Indicates a hazardous situation which, if not Wear eye protection when working with pressurized
avoided, could result in death or serious injury. fuel lines to avoid possible eye injury.

USE SAFETY BARRICADES APPROVED CONTAINERS

Unauthorized people or vehicles in the work area Use nonbreakable, clearly marked containers, suit-
are dangerous. Always use safety cones or barri- G
able for collecting and transporting hazardous fuels
cades, safety tape, and your vehicle to block the A
S during service.
work area.

READ ALL RELATED MANUALS

Knowledge of all related procedures before you
begin work is important. Read and understand all
manuals thoroughly. If you do not understand a pro-
cedure, ask someone who does.

Reference Documents: This procedure references the following manuals 577014-053, 051-272, 577013-830, 042-153,
051-329, 051-330, 577014-340.
Tools Required: Multi Meter / Amp Meter, Pressure Gauge

On-Site Information: Verify exact problem with store personnel: No Flow / Slow Flow / Intermittent.
INTERMITTENT FLOW NO FLOW SLOW FLOW
Hot fuel No fuel in the tank / run dry Mechanical leak detector
POS issue Hot fuel Bad capacitor
Over & under voltage POS issue Restricted inlet
STP circuit breaker Circuit breaker off/tripped Discharge head gasket
Over current Tank Gauge power SwiftCheck clogged
Plugged inlet Electronic Line Leak Dispenser filters
Bad capacitor TLS pump control relay Clogged RJ Trapper
STP Control relay E-Stop Broken nozzles
Electronic Line Leak alarm STP control relay Bad UMP
Bad UMP Tripped shear valve – if individual fueling position
Plugged inlet
Dead capacitor
Bad wiring (field or pigtail)
Bad UMP

What is the exact problem (what is happening): Is the tank gauge showing any line leak alarms? Is there fuel in the tank and
what is the fuel temp?

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The Red Jacket UMP
Quick Troubleshooting Guide

Problem - No Fuel Pumping, No Flow

Troubleshooting Steps:
1. Is there fuel in the tank?
2. Is the site utilizing Electronic Line Leak.
a. Yes - are there any line leak alarms disabling STP operations?
b. No - go to Step 3.
3. Check relay
a. Do you have power on L1 and L2?
i. No - Check circuit breaker
ii. Yes - go to Step ‘b’
b. Is hook signal present from ALL dispensers?
i. No – repair dispenser switch board.
ii. Yes - go to Step ‘c’.
c. Check voltage on output side of the control box relay (M1, M2 connection) 200-250 Vac.
i. No – repair control box.
ii. Yes - go to Step ‘d’.
d. Check current on one leg of output to STP (reference 577014-053 tables 2&3 – Electrical Service Information for
proper current readings depending on STP size).
i. Normal current – go to Step ‘e’.
ii. No current – de-energize relay and measure M1, M2 and check resistance between black and orange wires (to
STP). Refer to 577014-053 Tables 2&3 – Electrical Service Information for proper resistance readings.
1. If correct, overload may have reset so reconnect and test current again. Then let it run and see if it trips again.
2. If infinite the overload has tripped or you have an open circuit.
a. Attach leads together, inside or out, and move to sump to ohm out.
i. If wire tests okay from contractor’s box back to building, field wire is okay. Move to Step ‘ii’.
ii. If resistance from contractor’s box to motor is still infinite then either bad pig tail, bad capacitor or bad
UMP.
1. Test capacitor and verify wiring is correct.
a. If bad replace & retest.
b. If wiring is incorrect fix and retest.
2. Pull Motor
a. Test pigtail – if fails replace pigtail.
b. Test windings.
c. Test pump shaft
i. Should spin freely.
ii. Loose bearings?
3. If ‘b’ or ‘c’ fails then replace the UMP.
3. If low resistance could be a short circuit OR a defective UMP.
iii. Incorrect current reading – Reference 577014-053 Tables 2&3 – Electrical Service Information for proper current
readings depending on STP size.
1. Verify All wires in control box are tight.
2. Repeat Steps 2a and 3 above.

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The Red Jacket UMP
Quick Troubleshooting Guide

e. Is the ball valve open?

i. Open valve and retest.
f. If current and voltage are good and ball valve is open, pull motor.
i. Ensure inlet isn’t clogged.
ii. Test windings.
iii. Test pump shaft.
1. Should spin freely.
2. Loose bearings?
iv. If no sign of debris, replace UMP.

Problem - Slow Flow

Troubleshooting Steps:
1. Is the site using mechanical leak detectors?
a. YES – troubleshoot MLD (refer to 577014-340 for FX Leak Detector troubleshooting).
b. NO - go to Step ‘2’.
2. Is the site using Veeder-Root Electronic Line Leak Detection with SwiftCheck Valve?
a. YES – is SwiftCheck clogged? If so clean check valve and retest.
b. NO – standard V-R check valve or other tank gauge electronic line leak.
3. Install pressure gauge in line port and verify line pressure.
4. When was the last time site filters were changed on dispensers?
5. Test STP capacitor and verify wiring is correct.
a. Wiring incorrect - fix and retest.
b. Capacitor bad - replace.
c. Capacitor good - go to Step ‘6’.
6. Pull pump for further troubleshooting.
a. Is debris clogging inlet? Verify there is nothing on the bottom of tank that can be sucked up against inlet.
b. Verify the locking nut for adjustable column pipe is not loose.
c. Verify that the UMP is installed correctly and bolts are tight on the discharge head flange.
i. If not the gasket could be damaged causing slow flow.
d. If the previous steps are okay, Replace UMP.

Problem - Intermittent Flow

Troubleshooting Steps:
1. Check relay.
a. Is hook signal coming in consistently from ALL dispensers (try several times from each)?
i. NO - repair dispenser switch board.
ii. YES - go to Step ‘b’.
b. Check voltage on output side of the control box relay (M1, M2 connection) 200-250VAC.
i. NO - repair control box.
ii. YES - go to Step ‘d’.

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The Red Jacket UMP
Quick Troubleshooting Guide

c. Check current on one leg of output to STP (reference 577014-053 tables 2&3 – Electrical Service Information for
proper current readings depending on STP size).
i. Normal current – go to Step ‘e’.
ii. No current – de-energize relay and measure M1, M2 and check resistance between black and orange wires (to
STP). Refer to 577014-053 Tables 2&3 – Electrical Service Information for proper resistance readings.
1. If correct, overload may have reset so reconnect and test current again. Then let it run and see if it trips again.
2. If infinite the overload has tripped or you have an open circuit.
a. Attach leads together, inside or out, and move to sump to ohm out.
i. If wire tests okay from contractor’s box back to building, field wire is okay. Move to Step ‘ii’.
ii. If resistance from contractor’s box to motor is still infinite then either bad pig tail, bad capacitor or bad
UMP.
1. Test capacitor and verify wiring.
a. If bad replace & retest.
b. If wiring is incorrect fix and retest.
2. Pull motor.
a. Test pigtail – if fails replace pigtail.
b. Test windings.
c. Test pump shaft.
i. Should spin freely.
ii. Loose bearings?
3. If ‘b’ or ‘c’ fails then replace the UMP.
3. If low resistance could be a short circuit OR a defective UMP.
iii. Incorrect current reading – Reference 577014-053 Tables 2&3 – Electrical Service Information for proper current
readings depending on STP size.
1. Verify all wires in control box are tight.
2. Repeat Steps 2a and 3 above.
d. Is the ball valve open? Open valve and retest.
e. If current and voltage are good and ball valve is open, pull motor.
i. Ensure inlet isn’t clogged or picking up debris.
ii. Test windings.
iii. Test pump shaft.
1. Should spin freely.
2. Loose bearings?
iv. If no sign of debris, Replace UMP.

©Veeder-Root 2017. All rights reserved.

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