Integrated Marketing
Communications
Jeremy Kees, Ph.D.
So, what is the best way for
marketers to reach you??
What resonates with you??
Integrated Marketing
Communications
• The means by which firms attempt to inform,
persuade, and remind consumers—directly or
indirectly—about the products and brands they
sell
• IMC includes all marketing communications
An example…
• Includes advertising, but is much
broader…
– Mastercard’s “priceless” campaign
– Spots 1, 2, 3
– Website – priceless.com
– Viral/WOM Marketing…
To understand and utilize IMC, we
need to get back to the basics…
• The Basic Communication Process
Elements of the IMC
“Promotional Mix”
• Advertising
• Sales Promotions
• Direct Marketing
• Product Placement
• Public Relations
• Publicity
• Event Marketing
• Interactive Marketing
• Personal Selling
Models of Communication
Effectiveness
Process
• Identify the target audience
• Determine the objectives
• Design the communications
• Select the channels
• Establish the budget
• Decide on the media mix
• Measure the results
• Manage integrated marketing
communications
Advertising
Some thoughts…
“I know I’m wasting half of my ad
spend….I just don’t know which half.”
We’re in a advertising/promotions
world…full of clutter…and it’s a
vicious cycle”
General approaches…
• “Selling”
– Targeted at our head
– Cognitive appeals
• “Brand Building”
– Targeted at our heart
– Affective/Emotional
appeals Video
Overview of Advertising…
• Paid and non-personal communication
through various media by business firms,
not-for-profit organizations, and
individuals who are identified in the
advertising message and who hope to
inform or persuade members of a particular
audience
Step 1: Setting Objectives
• Inform
• Persuade
• Remind
• Reinforce
What is the goal?
• Heinz?
• Honda? Cog
• Based on the PLC…
Developing an Ad Campaign
Message generation and
execution
Creative development and execution
Legal and social issues
Message Generation and Execution
• Comparative Advertising
– Pepsi
Message Generation and Execution
• Celebrity Testimonials
• Risks??
Message Generation and Execution
• Interactive Advertising
– Wrigley's
Message Generation and Execution
• Message Appeals…
• Fear
– Example 1
– Example 2
• Sex
– Example 1
– Example
• Humor
– Example
– Example 1
– Example 2
• Emotion Evoking (sadness and humor)
– Example
Creative Development and Execution
• Just as important as the ad itself
• Radio
• Newspapers
Creative Development and Execution
• Magazines
• Direct Mail
• Outdoor
– Human Billboards
• http://www.tatad.com/
• Interactive Media
• Television
Creative Development and Execution
• Key considerations…
– Reach
– Frequency
– Impact
Legal and Social Issues
• Common sense (e.g., don’t be false
or misleading)
• Not-so-common sense (e.g.,
reaching your target market—and
ONLY your target market)
– Cigarettes/Alcohol
– Norelco and other risqué ads
Legal and Social Issues
• The value in being proactive in
spending ad/promo $$ on
tangential social issues
– Corporate Social
Responsibility (CSR)
• An example…
– Dove