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Test On English For Business

- The document is a mid-term test paper for an English for Business course taken by NguyỄn Mai Linh. - It contains two questions - the first asks to write an apology email for a billing error, the second asks to write a memo informing staff of a temporary change to the canteen arrangements during renovations. - Sample responses are provided for both questions within the required 150-200 word limit.

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Linh (AEKT-AMES-ThuyNguyen) Nguyen Mai
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524 views2 pages

Test On English For Business

- The document is a mid-term test paper for an English for Business course taken by NguyỄn Mai Linh. - It contains two questions - the first asks to write an apology email for a billing error, the second asks to write a memo informing staff of a temporary change to the canteen arrangements during renovations. - Sample responses are provided for both questions within the required 150-200 word limit.

Uploaded by

Linh (AEKT-AMES-ThuyNguyen) Nguyen Mai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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HANOI OPEN UNIVERSITY MID -TERM TEST ON ENGLISH FOR BUSINESS

FOR STUDENTS OF ENGLISH (No 2)


Subject Code: EN51

Full name: NGUYỄN MAI LINH


Date of birth: 18/5/1996
Group: FHTM512

QUESTION 1
Situation
You work in the Customer Relations Dept of the Musbury Hotel, whose address is 64
Upper ThamesStreet, London EC4 3JY. Mrs Janet Goldberg, a frequent visitor to the
hotel, has written to complain about a number of items which appeared on her last bill.
She is certain that the bill is wrong. On checking you find that the items should have
been on the bill of a Mrs. Jenny Goldblum, who was staying at the hotel at the same
time.
Task
Write an email of between 150 and 200 words apologizing to Mrs Goldberg for the
error. Mention the items in detail and tell her how the error occurred. Let her know
that the hotel will credit her account for the over-charge and leave her in no doubt that
the hotel values her as a customer.
Make up any relevant details.

Answer

From: [email protected]
To: [email protected]
Subject: Mistaken bill on 15th July

Dear Mrs. Goldberg,


Please accept our apologies for the error made by our hotel in sending you the wrong
bill on 15th July.
We have investigated the situation, and found that on the same day, there was another
customer using our service at the same time with you. This was due to a typing error
which our staff mistook room 201 for 301.
Since we value you as a close customer, we will credit your account for the over-
charge and we would like to offer you a 10% discount off your next experience with
us.
We apologize for the inconvenience this business has caused you and assure you of
our best attention to your future experience.

Yours sincerely
Molly
Molly Nguyen
Customer Relations Manager

QUESTION 2
Situation:
For 2 weeks the restaurant and leisure area of your factory will be closed for re-
decorating and the installation of new kitchen equipment. You have made
arrangements to use the canteen of a company near to your premises. The lunchtime
break will be extended by 15 minutes for all workers, to give time for walking to and
from the factory. Lunchtime will operate on a rota system, 3 groups at half hour
intervals, beginning at 11.30am
Task
Write a memo of between 150 and 200 words to all supervisors telling them of the
new arrangement. It will be their job to inform workers, to organize the rota system,
and to ensure that no unnecessary time is spent away from the workplace.
Make up any relevant details.

Lưu ý: Bài làm giống nhau sẽ bị điểm 0.

Answer
MEMO

To: All Supervisors


From: Molly Nguyen , Office Manager
Date: July 15, 2021
Subject: Temporary leisure area and set up rota system

In order to upgrade our factory’s infrastructure, we are going to re-decorate the


restaurant and leisure area and install new kitchen equipment. We will have to use the
canteen of Regina factory near us temporarily for two weeks.

The lunchtime break will be extended by 15 minutes for all workers, to give time for
walking to and from the factory. To save time, lunchtime will operate on a rota
system, 3 groups at half hour intervals, beginning at 11.30am.

Please inform to all workers in your department and organize among yourselves the
rota system and send me the list by 5 noon tomorrow. The main aim of this is to
ensure that no unnecessary time is spent away from the workplace.

If you have any questions, please do not hesitate to call me. Thank you.

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