RESUME
SREEJESH K T
P. O. Box 122917, SAIF Zone, Sharjah
United Arab Emirates
Mob: +971 527386636
Email: [email protected] m
PERSONAL SUMMARY
A bright, talented and ambitious IT support technician with a strong technical
Background who possesses self-discipline and the ability to work with the
minimum of Supervision. Having exposure to a wide range of technologies & able
to play a key role in diagnosing hardware and software problems and to ensure that
quality solutions meet Business objectives. Possessing a good team spirit, deadline
orientated and having the Ability to organize and present complex solutions clearly
and accurately. Looking for a suitable IT support technician position with a
successful and dynamic company that offers room for progression.
WORK EXPERIENCE
1) Company Name: xn computer and data care, kanhangad, India.
Designation: IT service engineer
Duration: Feb 2007 to September 2011
Assembling the Computers.
Configuration of the Computers with the internet.
Solving the regular upcoming Hardware issues.
Evaluating the network issues.
Solving the technical issues of the employees.
2) Company Name: Master Computer, Kasaragod, India
Designation: IT SUPPORT TECHNICIAN
Duration: December 2011 to August 2014
Assembling & disassembling the computers.
Connecting the printers with the desktops & laptops.
Routing & configuring the Network & LAN cables.
Train the new Trainees in the MIS department.
3) Company Name: Analyst international fze, Sharjah, UAE
Designation: IT SUPPORT TECHNICIAN
Duration: SEPTEMBER 2014 up to present
Assembling & disassembling the computers.
Connecting the printers with the desktops & laptops.
Routing & configuring the Network & LAN cables.
Cable installation, CCTV cameras installation, DVR configuration, access
and support.
Responsible for the installation and maintenance of IT equipment including (but not
Restricted to) printers, scanners. Supporting customers using remote access
technologies and also by visiting client sites. Diagnosis of desktop, application,
networking and infrastructure issues. Experience of supporting a wide and varied
client base.
Duties
●Diagnosis of desktop, application, networking and infrastructure issues.
●Experience of supporting a wide and varied client base.
●Troubleshooting PC’s, laptops and mobile devices.
●Providing 1st/2nd line support to users.
●Administering the IT department’s policies and procedures.
●Installation and support of CCTV & access control & PABX
●Installation and support of telecommunication equipment.
●maintaining a log of all problems detected and system backups.
●Responsible for maintaining backups and for project work such as new
Builds.
●working closely with software suppliers to resolve operational issues.
●Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003
and2007,Windows Server, Small Business Server 2003/2008 , Active Directory
management Exchange 2003/2007, Antivirus products, DNS/DHCP, TCP/IP,
Ethernet, wireless router and Firewall Configurations.
KEY SKILLS AND COMPETENCIES
• Sound knowledge of various operating systems.
● Excellent customer facing, communication and rapport building skills.
● Good Knowledge of all the hardware devices and their management.
● Strong verbal and communication skills
● Self-motivated.
● Problem analysis and solving skills.
Flexible to work in all conditions.
Hardware Skills
Assembling and Disassembling the computer, Cabling.
Troubleshooting.
Networking Skills
Installing and Configuring Windows Server 2008 Active Directory Services.
Managing and Administrating all user domains and accounts.
Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of
configuration and maintenance.
DHCP (Dynamic host configuration protocol), VPN (Virtual Private Network),
DNS (Domain Name Service).
Windows mail, print server.
Designing IP addressing scheme using subnets. Configuring Routers and
Switches, Switch Configuration.
Educational Qualification
●SSLC
●DIPLOMA IN COMPUTER ENGINEERING
Professional Qualification
●DIPLOMA IN COMPUTER HARDWARE ENGINEERING (DCHE)
●Microsoft® Certified IT professional (MCITP) – ID NO: 8483112
Microsoft® Certified Technology Specialist (MCTS)
MICROSOFT CERTIFICATION EXAMS COMPLETED SUCCESSFULLY
PERSONAL DETAILS
NAME : SREEJESH K T
DATE OF BIRTH : 04/05/1987
SEX : MALE
FATHER NAME : BALAKRISHNAN K T
MARITAL STATUS : MARRIED
LANGUAGES KNOWN : ENGLISH, HINDI, AND MALAYALAM
NATIONALITY : INDIAN
PASSPORT NO : K6466343
Visa status : Employment visa
Visa validity : 07/12/2020
Diving License : LIGHT VEHICLE (automatic)
ISSUE DATE : 05-07-2018
EXPIRY DATE : 04-07-2020
Declaration
I hereby declare that the above-mentioned information is correct up to my
knowledge and I bear the responsibility for the correctness of the above
mentioned particulars.
Place: Sharjah
Date: 03/01/2019 SREEJESH KT
