Scribd
Upload
252 views2 pages

Essential Telephone Phrases in English

The document provides useful English phrases for common telephone situations, including making contact, giving more information about the call, taking a call, asking the caller to wait, connecting calls, giving negative information, dealing with telephone problems, and leaving or taking messages. Key phrases include "Hello, this is [name] speaking", "Could I speak to [name] please?", "I'm afraid the line is engaged, could you call back later?", and "Can I leave a message?".

Uploaded by

jot
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
252 views2 pages

Essential Telephone Phrases in English

The document provides useful English phrases for common telephone situations, including making contact, giving more information about the call, taking a call, asking the caller to wait, connecting calls, giving negative information, dealing with telephone problems, and leaving or taking messages. Key phrases include "Hello, this is [name] speaking", "Could I speak to [name] please?", "I'm afraid the line is engaged, could you call back later?", and "Can I leave a message?".

Uploaded by

jot
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Useful telephone vocabulary and phrases in English.

Making contact :  Hello / Good morning / Good afternoon ...


 This is John Brown speaking
 Could I speak to ......... please?
 I'd like to speak to ..... .....
 I'm trying to contact ..........

Giving more  I'm calling from Tokyo / Paris / New York / Sydney ...
information:  I'm calling on behalf of Mr. X ...

Taking a call :  X speaking.


 Can I help you?

 Who's calling please?


 Who's speaking?
Asking for a name /
 Where are you calling from?
information :
 Are you sure you have the right number / name?

Asking the caller to  Hold the line please.


wait :  Could you hold on please?
 Just a moment please.

Connecting :  Thank you for holding.


 The line's free now ... I'll put you through.
 I'll connect you now  / I'm connecting you now.

Giving negative  I'm afraid the line's engaged. Could you call back later?
information :  I'm afraid he's in a meeting at the moment.
 I'm sorry. He's out of the office today. /
He isn't in at the moment.
 I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
 I'm sorry.  There's nobody here by that name.
 Sorry.  I think you've dialled the wrong number./
I'm afraid you've got the wrong number.

Telephone problems :  The line is very bad ...  Could you speak up please?
 Could you repeat that please?
 I'm afraid I can't hear you.
 Sorry. I didn't catch that.  Could you say it again please?

Leaving /  Can I leave / take a message?


Taking a message :  Would you like to leave a messsage?
 Could you give him/her a message?
 Could you ask him/her to call me back?
 Could you tell him/her that I called?
 Could you give me your name please?
 Could you spell that please?
 What's your number please?

You might also like