T-Series Field Repair Guide 3/24/14

Table of Contents
Table of Contents - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
Control Panel Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5
Component Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - 11
Board (Carriage) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
Board (HD Controller) Removal - - - - - - - - - - - - - - - - - - - - - - - - - 18
Board (EtherNet) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21
Board (EtherNet) Installation - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Board (Main) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Board (Main) Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Board (Sub-B) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 45
Control Panel Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 48
Cover (Carriage) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - 51
Cover (Front Center) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - 54
Cover (Left, Rear) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 55
Cover (Left, Side) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 57
Cover (Left, Top) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - 59
Cover (Left, Top Strip) Removal - - - - - - - - - - - - - - - - - - - - - - - - - 63
Cover (Right Rear) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 64
Cover (Right, Side) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 68
Cover (Right, Top) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 69
Cover (Right, Top Strip) Removal - - - - - - - - - - - - - - - - - - - - - - - - 79
Cover (Top Media Path) Removal - - - - - - - - - - - - - - - - - - - - - - - - 80
Cover (Top) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 82
CR Duct Assembly Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 83

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CR Duct Assembly Installation - - - - - - - - - - - - - - - - - - - - - - - - - 92

Board (HD Controller) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - 100
HD Option Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 101
Ink Holder Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 105
Ink Holder Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 114
Print Head Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 123
Print Head Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 133
Pump and Cap Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 144
Pump and Cap Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - 151
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 158
APG Check - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 159
CR Scale Check - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 165
Error Codes (Printer) (Service) - - - - - - - - - - - - - - - - - - - - - - - - - 168
Missing Yellow Channel Repair - - - - - - - - - - - - - - - - - - - - - - - - - 187
Nozzle Check - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 191
PF Scale Check - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 195
Adjustments - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 199
Auto Bi-D Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 200
Auto Uni-d Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 203
Cleaning - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 206
Counter Resets (All) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 209
CR Active Damper Adjustment (Automatic) - - - - - - - - - - - - - - - - - - - 212
CR Motor Measurement & Automatic Adjustment - - - - - - - - - - - - - - - - 215
Head ID Input - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 222
Head Inclination Auto Adjustment (CR Direction) - - - - - - - - - - - - - - - - 228
Head Inclination Manual Adjustment (CR Direction) - - - - - - - - - - - - - - 236

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Head Slant Auto Adjustment (PF Direction) - - - - - - - - - - - - - - - - - - - 245

Head Slant Manual Adjustment (PF Direction) - - - - - - - - - - - - - - - - - 252
Ink Eject - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 259
Ink Mark Sensor check & Auto Adjustment - - - - - - - - - - - - - - - - - - - 262
Initial Ink Charge - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 266
Initial Ink Charge Flag - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 269
MAC Address Input - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 272
Pump Cap Unit Measurement & Automatic Adjustment - - - - - - - - - - - - - 279
Media Feed Auto Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - 282
NV-RAM BACKUP UTILITY - - - - - - - - - - - - - - - - - - - - - - - - - - - 285
PF Belt Tension Check - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 286
PF Motor Measurement & Automatic Adjustment - - - - - - - - - - - - - - - - 292
RTC & USB ID Input - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 295
Serial Number Input - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 299
Tube Inner Pressure Reduction - - - - - - - - - - - - - - - - - - - - - - - - - 303
Component Pictures - - - - - - - - - - - - - - - - - - - - - - - - - - - 306
Board (Carriage) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 307
Board (Ethernet) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 308
Board (HD Controller) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - 309
Board (Main) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 310
Board (Power Supply) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - 311
Board (SUB-B) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 312
Control Panel Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 313
Flushing Box Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 314
HD Option Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 315
Motor (PG Platen Gap) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - 316

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Pump and Cap Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 317

Reference - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 318
Color Order - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 319
Firmware History (Ethernet) - - - - - - - - - - - - - - - - - - - - - - - - - - - 322
Firmware History (Printer) - - - - - - - - - - - - - - - - - - - - - - - - - - - 323
Revision History - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 325
Accessories List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 327
Block Diagram - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 328
Carriage Release (Auto) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 329
Carriage Unlock (Manual) - - - - - - - - - - - - - - - - - - - - - - - - - - - - 331
Consumable/Service Parts List - - - - - - - - - - - - - - - - - - - - - - - - - 334
Firmware Update Procedure Using FWUpdate.exe - - - - - - - - - - - - - - - 335
Glossary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 336
Utilities - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 342
Epson Net Config 2.2b - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 343
FWUpdate.exe - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 348
NV-RAM BACKUP UTILITY - - - - - - - - - - - - - - - - - - - - - - - - - - - 352
Servprog.exe - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 364

Printer Component, Software, LCD Display, Printer Button Page 4.

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Control Panel Map

1. Power Button
2. Power Light
3. Media Setup Button
4. Color LCD Display
5. Menu Button
6. Back Button
7. Left / Right Buttons
8. Paper Feed Button
9. OK Button
10. Help Button
11. Maintenance Button
12. Pause / Cancel Button
13. Media Feed / Cut Button

1. Messages: Printer Status, Error’s & Operation

2. Menu and Information Area
A. Print Queue Tab A B C D E
B. Paper Tab
C. Ink Tab
D. Maintenance Tab F
E. Setup Tab
F. Ink Levels

Printer Component, Software, LCD Display, Printer Button Page 5.

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1.

NVRAM Data (Parameter) Backup Mode

Hold the Media Setup, Media Feed and the Maintenance buttons
and turn on the power. The Printer will display F/W Download.

NVRAM Data (Parameter) Restore Mode

Disengage ALL Ink Cartridges, hold the Media Setup, Media Feed
and the Maintenance buttons and turn on the Printer. Wait an addi-
tional 20 seconds after the data is transferred to ensure comple-
tion.

F/W Download Mode

Hold the Media Setup, Media Feed and the Maintenance buttons
and turn on the power. The Printer will display F/W Download.

Press the MENU Button to enter the User Menu

Printer Component, Software, LCD Display, Printer Button Page 6.

S-Series Field Repair Guide 3/24/14

USER MENU
1. Print Queue Menu
Print Queue (Displayed Only when Print Server Option Installed)
Hold Queue (Displayed Only when Print Server Option Installed)
View Hold Queue
Resume All Jobs
Saved Jobs Queue (Displayed Only when Print Server Option Installed)
Print Job Log Sheet

2. Paper Menu.
Load/Remove Paper: Remove Paper, Roll Paper, Cut Sheet, Poster Board.
Select Paper Type: Photo Paper, Matte Paper, Plain Paper, Others, Custom Paper.
Custom Paper Setting:
Name of Custom Paper Type
Select Reference Paper: Photo Paper, Matte Paper, Plain Paper, Others, No Paper Selected.
Platen Gap: Narrow, Standard, Wide, Wider.
Detect Paper Thickness: Press OK to print pattern.
Paper Feed Adjustment: Pattern Press OK to print pattern, Use Arrow keys to select mea-
sured vale
Paper Suction.: -4 to 0
Roll Paper Tension: Normal, High, Extra High
Remove Skew: On, Off
Setting Name: Up to 22 characters
Restore Settings: Yes, No
Print Paper List

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3. Maintenance Menu
Nozzle Check
Head Cleaning
Head Alignment: Auto Uni-D, Auto Bi-D, Manual Uni-D, Manual Bi-D
Cutter Maintenance
Adjust Cut Position: -1 to 3mm
Replace Cutter

4. Setup Menu
Printer Setup
Roll Paper Setup
Auto Cut: On, Off
Refresh Margin: On, Off
Page Line: On, Off
Roll Paper Margin
Normal
Top 15mm/Bottom 15mm
Top 35mm/Bottom 15mm
3mm
15mm
Roll Paper Remaining: On, Off
Remaining Alert: 1 to 15m (4 to 50ft)
Advanced Settings
Roll Paper Tension: Low, Normal, High, Extra High
Less Head Scuffing: On, Off
Drying Time Per Page: 0 - 60 Minuets
Paper Size Check: On, Off
Paper Skew Check: On, Off
Store Held Job: On, Off
Restore Settings: Yes, No
Printer Component, Software, LCD Display, Printer Button Page 8.
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Printer Status
Firmware Version
Option Status
Show Total Prints
Print Status Sheet
Network Setup
IP Address Setings: Auto, Panel
Print Status Sheet: OK
Restore Settings: Yes, No
Power Settings
Sleep Mode: 5 to 180min
Power OFF Timer: Off, 1 to 24hrs
Restore Settings: Yes, No
Preference
Language: Japanese, English, French, Italian, German, Portuguese, Spanish, Dutch, Russian,
Korean, Chinese
Unit Length: m, ft/in
Alert Lamp Setting: On, Off

5. Administrator Menu
Change Password
Operation Control
Network Setup: Password Required, No Password Required
Power Cleaning: C1/M1, Y1/BK1, MB1/MB2, BK2/Y2, M2/C2
Managed HDD
Format Hard Disk: Yes, No
Date And Time: MM/DD/YY HH:MM
Time Zone
Reset All Settings: Yes, No

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6. Enlarged Copy Menu

Color/B&W: Color, B&W
Auto
A3,B4, A4, B5, A5, LTR, 4x6, A4/2: With Border, Borderless
Other Size:
Document Size: A3, B4, A4, B5, A1, USD, B2, US C, A2, A0(2 sheets)
Output Size: A0, US E, B1, A1, USD, B2, US C, A2, A0(2sheets)
Border: With Border, Borderless
Quality: Draft, Fine
Density: Five options from Light to Dark

SERVICEMAN MODE MENU

To enter the Serviceman Menu press and hold the MENU, BACK and OK buttons while powering ON the
printer.

Mecha Adjustment
Paper: Adjust the detection accuracy of the PAPER THICKNESS SENSOR
Rear AD: Adjusts the sensitivity of the AD Sensor.
CR Un Cap: Unlocks or Re-Locks the Carriage
LCD RGB Check: Checks the Red, Green and Blue operation of the LCD.
Panel Check: Checks the operation of the Control Panel buttons.
Sensor Check: Checks the operation of the ILS sensors

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Component
Replacement

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Board (Carriage) Removal

Board Carriage Removal Overview
• Release the Carriage Mechanism.
• Unplug the Printer.

Board Carriage Removal Detail

1. Release the Carriage Mechanism, following the directions found in the Carriage Release
Chapter, located in the Reference Section.

2. Unplug the Printer.

3. Remove the Cover (Top Left Cover).

4. Remove the Cover (Upper Support).

5. Remove the Control Panel.

6. Remove the Top Cover.

7. Remove the Front Cover.

8. Remove the Left Upper Cover.

9. Remove the Right Upper Cover.

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10. Remove 2 Screws and the Rear Main Frame.

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11. Remove 2 Screws and the Carriage Cover.

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12. Remove 2 Screws then pull the front access cover up and remove it.

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13. UnPlug all the Cables from the Carriage Sub Board.

CN 100

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14. Remove 4 Screws and the Carriage Sub Board.

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Board (HD Controller) Removal

1. Back-up NVRAM.

2. Turn the Printer OFF

3. Unplug the Printer

4. Remove HD Option

5. Remove Cover Right Rear

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6. Remove Loosen 3 Screws, then slide the Assembly to the Left.

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7. Remove 5 Connections and 4 Screws.

CN3 CN4

CN6
CN5

CN1

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Board (EtherNet) Removal

1. Unplug the Printer.

2. Remove the Cover (Right Rear).

3. Loosen 3 Screws and slide to the Left

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4. Remove 5 Connectors

CN3 CN4

CN6
CN5

CN1

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5. Remove 1 Screw

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6. Remove 4 Screws

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Board (EtherNet) Installation

1. Remove the Right Rear Cover.

2. Remove the Print Server Option Mounting bracket and Controller Board.

3. Install the EatherNet Board with 4 Screws.

Board (EtherNet) Installation Printer Component, Software, LCD Display, Printer Button Page 25.
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4. Connect Wires CN1, CN2 and CN4.

CN1

CN2

CN4

5. Perform the With the Adjustment Program perform the Mac Address Input operation.

6. Install the Cover (Right Rear).

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Board (Main) Removal

Main Board Removal (Overview)
• Back up the Printer’s Parameters.
• Remove Ink Cartridges.
• Remove the Cover Right Top.
• Unplug the Cables.
• Remove the Screws.
• Remove the Main Board.

Main Board Removal (Detail)

1. Back up the Printer’s parameters using the NV-Ram Backup Utility feature of the servprog.exe utility.

2. Turn off the Printer and UNPLUG from AC.

3. Remove Ink Cartridges.

4. Remove the Cover Right Top.

5. Remove the HD Controller Assembly

6. Remove the EtherNet Board

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7. Remove 3 Screws

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8. Remove 4 Screws securing the EtherNet mounting bracket to the Main Board.

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9. Remove all Connections

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10. Remove 5 Screws

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Board (Main) Installation

Main Board Installation (Overview)
• Remove Ink Cartridges.
• Install the Main Board.
• Install the Screws.
• Plug in the Cables.
• Upload Firmware.
• Install the Printer’s Parameters.
• Install Ink Cartridges
• Perform the RTC&USBID Adjustment.
• Install the Rear Cover.

Main Board Installation (Detail)

1. Compare the New Main Board to the Old Main Board. Verify that the Components, Brackets,
and Part Numbers match.

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2. Install the Main Board into the Printer with 5 Screws.

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3. Install All the Cable Connections.

CN-301 (30) CN-13 (21) CN-400 (14) CN-21 (3) CN-17 (3)

CN-16 (16)

CN-300 (6)
CN-102 (40)

CN-101 (40) CN-14 (34)

CN-15 (12)
CN-100 (40) CN-19 (2)
CN-20 (3)
CN-26 (2)
CN-4 (4)
CN-24 (2)
CN-23 (3)
CN-22 (3)

CN-1 (6)

CN-6 (USB) PC CN-500 (14)

CN-200 (16)
CN-7 (USB) Option
CN-8 (5)

CN-5 (5)

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4. View of all Cables Installed.

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5. Install the Ethernet Mounting Bracket with 4 Screws.

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6. Install the Ethernet Board with 4 Screws.

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7. Install the Ethernet Cables

CN-1 (14)

CN-3
Ethernet Port CN-2 (5)

CN-4 (2)
CN-6 (4)

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8. Install 3 Screws.

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9. Connect the Print Server Option Controller Cables.

CN3 CN4

CN6
CN5

CN1

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10. Attach the Print Server Mounting Bracket with 3 Screws.

11. Do Not install the Print Server Option (Hard Drive).

12. Do Not Turn Power ON.

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With the Printer’s Correct NVRAM data

1. Remove the Ink Cartridges.

2. Plug in and turn On the Printer. The printer will display “Clear NVRAM OK” click OK.

3. Install the latest Firmware

3.1 Turn on the Printer in F/W update mode. (Press and Hold the Media Setup, Media Feed and the
Maintenance buttons and turn on the Printer).
3.2 Copy the latest Firmware to the Printer following the directions found in the Firmware Update Procedure
Using FWUpdate.exe chapter located in the Reference section of the Field Guide.

4. Re-Start the printer in Service Mode

4.1 Press and Hold the Menu, Back, and OK Buttons and turn on the Printer.

5. Reset the Main Board Exchange Counter (located in Sequence Mode)

6. Install the Printer’s Original parameters using the NV-Ram Backup Utility feature of the
servprog.exe utility.
Note: If the Original parameters are not available you can use Generic Parameters instead see the
“Installing Generic Parameters” Section.

7. Re-Start the Printer.

8. When instructed install the Ink Cartridges.

9. Install the Print Server Option (Hard Drive Option).

10. Set the Printer’s system clock by performing the RTC&USBID Input adjustment.

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Without the Printer’s Correct NVRAM data (Generic Parameters)

1. Remove the Ink Cartridges.

2. Remove the Print Server Option (Hard Drive).

3. Plug in and turn on the Printer. The printer will display “Clear NVRAM OK” click OK.

4. Install the latest Firmware

4.1 Turn on the Printer in F/W update mode. (Press and Hold the Media Setup, Media Feed and the
Maintenance buttons and turn on the Printer).
4.2 Copy the latest Firmware to the Printer following the directions found in the Firmware Update Procedure
Using FWUpdate.exe chapter located in the Reference section of the Field Guide.

5. Re-Start the printer in Service Mode

5.1 Press and Hold the Menu, Back, and OK Buttons and turn on the Printer.

6. Reset the Main Board Exchange Counter (located in Sequence Mode)

7. Install the appropriate generic NVRAM data (generic Printer parameters) (using the NV-Ram
Backup Utility feature of the servprog.exe utility.
Note: Generic parameters are a set of working parameters from another working printer. They are
available for download at: https://www.epsoninsider.com listed under the Printer name, as
Generic NVRAM Backup.

8. Re-Start the Printer.

9. When instructed install the Ink Cartridges.

Board (Main) Installation Printer Component, Software, LCD Display, Printer Button Page 43.
T-Series Field Repair Guide 3/24/14

10. Perform the following operations in the order listed.

10.1 Perform the RTC&USBID Input Adjustment.
10.2 Perform Head ID Input (Print Head calibration values).
10.3 Perform Serial Number Input.
10.4 Perform the RearAD Adjustment.
10.5 Perform the Pump Cap Unit Measurement & Automatic Adjustment.
10.6 Perform the Media Feed Auto Adjustment with PGPP (250).
10.7 Perform the Main Unit Measurement Adjustment.
10.8 Perform the PF Motor Measurement Adjustment.
10.9 Perform the CR Active Damper Adjustment.
10.10Perform the CR Motor Measurement & Automatic Adjustment.
10.11Perform the Perform the Ink Mark Sensor check & Auto Adjustment.
10.12Perform the Auto Uni-D Adjustment
10.13Perform the Auto Bi-D Adjustment.
10.14Perform the ATC Motor Measurement Adjustment.
10.15Perform the PW + T&B&S check and Adjustment.
10.16Perform Reset Main Board Exchange counter.

11. Install the Print Server Option (Hard Drive Option).

11.1 The Hard Drive will reformat and pair with the printer.

12. Install Cover (Rear).

Board (Main) Installation Printer Component, Software, LCD Display, Printer Button Page 44.
T-Series Field Repair Guide 3/24/14

Board (Sub-B) Removal

Print Head Removal Detail
1. Unplug the Printer.

2. Remove the Cover (Top Left Cover).

3. Remove the Cover (Upper Support).

4. Remove the Left Upper Cover.

Board (Sub-B) Removal Printer Component, Software, LCD Display, Printer Button Page 45.
T-Series Field Repair Guide 3/24/14

5. Disconnect 9 Connections.

Board (Sub-B) Removal Printer Component, Software, LCD Display, Printer Button Page 46.
T-Series Field Repair Guide 3/24/14

6. Remove 4 Screws.

Board (Sub-B) Removal Printer Component, Software, LCD Display, Printer Button Page 47.
T-Series Field Repair Guide 3/24/14

Control Panel Removal

1. Remove 2 Screws

Control Panel Removal Printer Component, Software, LCD Display, Printer Button Page 48.
T-Series Field Repair Guide 3/24/14

2. Remove 2 Screws

Control Panel Removal Printer Component, Software, LCD Display, Printer Button Page 49.
T-Series Field Repair Guide 3/24/14

3. Disconnect 2 Connections from the bottom of the Control Panel.

CN-1

CN-5

Control Panel Removal Printer Component, Software, LCD Display, Printer Button Page 50.
T-Series Field Repair Guide 3/24/14

Cover (Carriage) Removal

Note: A long shafted #2 phillips screw driver is necessary for this procedure.

Cover Carriage Removal Overview

• Release the Carriage Mechanism (Manual or Auto).
• Power OFF the Printer
• Unplug the Printer.

Cover Carriage Removal Detail

1. Release the Carriage Mechanism, following the directions found in the Carriage Release Chapter
(Auto or Manual), located in the Reference Section.

2. Unplug the Printer.

3. Remove the Cover (Left Top Strip).

4. Remove the Control Panel.

5. Remove the Top Cover.

6. Remove the Front Center Cover.

Cover (Carriage) Removal Printer Component, Software, LCD Display, Printer Button Page 51.
T-Series Field Repair Guide 3/24/14

7. Remove 2 Screws and the Carriage Rear Access Plate.

8. Move the Carriage to the Left Side of the printer.

Cover (Carriage) Removal Printer Component, Software, LCD Display, Printer Button Page 52.
T-Series Field Repair Guide 3/24/14

9. Remove 2 Screws and the Carriage Cover.

Cover (Carriage) Removal Printer Component, Software, LCD Display, Printer Button Page 53.
T-Series Field Repair Guide 3/24/14

Cover (Front Center) Removal

Remove 7 Screws for the T-7000.

T-7000 44” Has 3 sections & 7 Screws.

T-5000 36” Has 3 sections & 7Screws.
T-3000 24” Has 1 section & 3 Screws.

NOTE: Center Section for all 3 is the same.

The Part Number for the Left and Right sections
for the T-7000 and the T-5000 are different, and
have different lengths

Cover (Front Center) Removal Printer Component, Software, LCD Display, Printer Button Page 54.
T-Series Field Repair Guide 3/24/14

Cover (Left, Rear) Removal

1. Remove 1 Screw.

Cover (Left, Rear) Removal Printer Component, Software, LCD Display, Printer Button Page 55.
T-Series Field Repair Guide 3/24/14

2. Remove 3 Screws.

Cover (Left, Rear) Removal Printer Component, Software, LCD Display, Printer Button Page 56.
T-Series Field Repair Guide 3/24/14

Cover (Left, Side) Removal

1. Remove the Cover (Left Top).

2. Remove the Cover (Left Rear).

3. Remove 1 Screws

Cover (Left, Side) Removal Printer Component, Software, LCD Display, Printer Button Page 57.
T-Series Field Repair Guide 3/24/14

4. Remove 1 Screw

Cover (Left, Side) Removal Printer Component, Software, LCD Display, Printer Button Page 58.
T-Series Field Repair Guide 3/24/14

Cover (Left, Top) Removal

1. Remove 5 Screws

Cover (Left, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 59.
T-Series Field Repair Guide 3/24/14

2. Remove 1 Screw.

Cover (Left, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 60.
T-Series Field Repair Guide 3/24/14

3. Remove 2 Screws.

Roll Cover OPEN Roll Cover CLOSED

Cover (Left, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 61.
T-Series Field Repair Guide 3/24/14

4. Remove 3 Screws.

Cover (Left, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 62.
T-Series Field Repair Guide 3/24/14

Cover (Left, Top Strip) Removal

1. Remove 5 Screws

Cover (Left, Top Strip) Removal Printer Component, Software, LCD Display, Printer Button Page 63.
T-Series Field Repair Guide 3/24/14

Cover (Right Rear) Removal

1. Back-up NVRAM.

2. Turn the Printer OFF

3. Unplug the Printer

4. Remove 1 Screw.

Cover (Right Rear) Removal Printer Component, Software, LCD Display, Printer Button Page 64.
T-Series Field Repair Guide 3/24/14

5. Remove 3 Screws.

Cover (Right Rear) Removal Printer Component, Software, LCD Display, Printer Button Page 65.
T-Series Field Repair Guide 3/24/14

6. Remove 5 Screws.

Cover (Right Rear) Removal Printer Component, Software, LCD Display, Printer Button Page 66.
T-Series Field Repair Guide 3/24/14

7. Remove 2 Screws and the Cover.

Cover (Right Rear) Removal Printer Component, Software, LCD Display, Printer Button Page 67.
T-Series Field Repair Guide 3/24/14

Cover (Right, Side) Removal

1. Remove the Right Top Strip.

2. Remove the Control Panel.

3. Remove the Cover Right Top.

4. Remove 5 Screws.

Cover (Right, Side) Removal Printer Component, Software, LCD Display, Printer Button Page 68.
T-Series Field Repair Guide 3/24/14

Cover (Right, Top) Removal

1. Remove 2 Screws

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 69.
T-Series Field Repair Guide 3/24/14

2. Remove 2 Screws

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 70.
T-Series Field Repair Guide 3/24/14

3. Disconnect 2 Connections.

CN-1

CN-5

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 71.
T-Series Field Repair Guide 3/24/14

4. Open the Roll cover and Unlock the Right Spindle Holder

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 72.
T-Series Field Repair Guide 3/24/14

5. Slide the Spindle Holder out of the printer.

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 73.
T-Series Field Repair Guide 3/24/14

6. Remove 1 Screw.

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 74.
T-Series Field Repair Guide 3/24/14

7. Remove 2 Screws.

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 75.
T-Series Field Repair Guide 3/24/14

8. Remove 2 Screws

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 76.
T-Series Field Repair Guide 3/24/14

9. Remove 1 Screw

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 77.
T-Series Field Repair Guide 3/24/14

10. Carefully remove the Right Top cover as one piece.

NOTE: The Top Front and Rear covers are connected

by one screw.

Cover (Right, Top) Removal Printer Component, Software, LCD Display, Printer Button Page 78.
T-Series Field Repair Guide 3/24/14

Cover (Right, Top Strip) Removal

1. Remove 2 Screws

Cover (Right, Top Strip) Removal Printer Component, Software, LCD Display, Printer Button Page 79.
T-Series Field Repair Guide 3/24/14

Cover (Top Media Path) Removal

1. Remove the Cover (Right Top).

2. Remove the Control Panel.

3. Remove the Cover (Left Top).

4. Remove 2 Screws and the “L” Media Cover Hinge Bracket.

Cover Hinge Pin

Cover (Top Media Path) Removal Printer Component, Software, LCD Display, Printer Button Page 80.
T-Series Field Repair Guide 3/24/14

5. Slide the cover to the Left to clear the Hinge Pins.

Cover (Top Media Path) Removal Printer Component, Software, LCD Display, Printer Button Page 81.
T-Series Field Repair Guide 3/24/14

Cover (Top) Removal

1. Remove the Cover (Right Top).

2. Remove the Control Panel.

3. Remove the Cover (Left Top).

4. Remove the Top Cover by lifting it up and off the printer.

Cover (Top) Removal Printer Component, Software, LCD Display, Printer Button Page 82.
T-Series Field Repair Guide 3/24/14

CR Duct Assembly Removal

1. Perform the Tube Inner Pressure Reduction.

2. Release the Carriage Mechanism, following the directions found in the Carriage Release (Auto)
Chapter, located in the Reference Section.

3. Unplug the Printer (before turning off the power).

4. Remove the Cover (Left Top Strip).

5. Remove the Cover (Right Top Strip)

6. Remove the Control Panel.

7. Remove the Cover (Left Top).

8. Remove the Cover (Top).

9. Remove the Front Center Cover.

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 83.
T-Series Field Repair Guide 3/24/14

10. Remove 2 Screws and the Carriage Rear Access Plate.

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 84.
T-Series Field Repair Guide 3/24/14

11. Remove 2 Screws then pull the Carriage Front Access cover up and remove it.

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 85.
T-Series Field Repair Guide 3/24/14

12. Remove 2 Screws and the Carriage Cover.

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 86.
T-Series Field Repair Guide 3/24/14

13. Remove 6 Screws and the Carriage Sub Board Fixing Plate.

Ground Wire

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 87.
T-Series Field Repair Guide 3/24/14

14. UnPlug the Foil Cable from CN100 on the Carriage Sub Board.

CN 100

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 88.
T-Series Field Repair Guide 3/24/14

15. Remove the Black Tape (if present) to free the Foil Cable.

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 89.
T-Series Field Repair Guide 3/24/14

16. Remove 3 Screws securing the CR Duct.

NO

1. Remove 3 Screws. 2. Lift off the CR Duct

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 90.
T-Series Field Repair Guide 3/24/14

17. Separate the CR Duct from the Tube Assembly.

1. Remove 2 Screws.

2. Separate the CR Duct from the Tube

Assembly.

CR Duct Assembly Removal Printer Component, Software, LCD Display, Printer Button Page 91.
T-Series Field Repair Guide 3/24/14

CR Duct Assembly Installation

1. Connect the CR Duct and the Tube Assembly.

1. Connect the CR Duct and the Tube

Assembly.

2. Install 2 Screws.

CR Duct Assembly Installation Printer Component, Software, LCD Display, Printer Button Page 92.
T-Series Field Repair Guide 3/24/14

2. Mount the CR Duct Assembly on the Carriage and secure it with 3 Screws.

NO

CR Duct Assembly Installation Printer Component, Software, LCD Display, Printer Button Page 93.
T-Series Field Repair Guide 3/24/14

3. Apply the Tape if present.

CR Duct Assembly Installation Printer Component, Software, LCD Display, Printer Button Page 94.
T-Series Field Repair Guide 3/24/14

4. Attach the Ink Tube Support Plate with 6 Screws.

Ground Wire

CR Duct Assembly Installation Printer Component, Software, LCD Display, Printer Button Page 95.
T-Series Field Repair Guide 3/24/14

5. Attach the Carriage Cover with 2 Screws.

CR Duct Assembly Installation Printer Component, Software, LCD Display, Printer Button Page 96.
T-Series Field Repair Guide 3/24/14

6. Move the Carriage to the Right Side of the Printer.

7. Install the Carriage Rear Access Plate with 2 Screws.

CR Duct Assembly Installation Printer Component, Software, LCD Display, Printer Button Page 97.
T-Series Field Repair Guide 3/24/14

8. Attach the Carriage Front Access Cover with 2 Screws.

CR Duct Assembly Installation Printer Component, Software, LCD Display, Printer Button Page 98.
T-Series Field Repair Guide 3/24/14

9. Perform 2 or more heavy cleaning cycles.

10. Load Media.

11. Perform a nozzle check and run cleanings as required to restore any missing nozzles.

12. Install the Left Top Cover.

13. Install the Cover (Left Top Strip).

14. Install the Cover (Right Top Strip)

15. Install the Front Center Cover.

16. Install the Control Panel.

17. Install the Top Cover.

CR Duct Assembly Installation Printer Component, Software, LCD Display, Printer Button Page 99.
T-Series Field Repair Guide 3/24/14

Board (HD Controller) Picture

1. 2143895 HD Controller Board

CN-6 (5)
USB HD Port
CN-5 (5)

CN-1 (16)

Board (HD Controller) Picture Printer Component, Software, LCD Display, Printer Button Page 100.
T-Series Field Repair Guide 3/24/14

HD Option Removal
1. Remove 1 Screw

HD Option Removal Printer Component, Software, LCD Display, Printer Button Page 101.
T-Series Field Repair Guide 3/24/14

2. Remove 1 Screw

Loosen

Remove

HD Option Removal Printer Component, Software, LCD Display, Printer Button Page 102.
T-Series Field Repair Guide 3/24/14

3. Slide to the Right and remove the USB connection.

Remove
USB Connection

HD Option Removal Printer Component, Software, LCD Display, Printer Button Page 103.
T-Series Field Repair Guide 3/24/14

4. HD Option Removed

HD Option Removal Printer Component, Software, LCD Display, Printer Button Page 104.
T-Series Field Repair Guide 3/24/14

Ink Holder Removal

1. With the Serprog.exe perform a NVRAM Backup.

2. With the Serprog.exe perform the Ink Eject function.

3. With the Serprog.exe perform a Tube Inner Pressure Reduction

4. Turn the Printer OFF and Unplug the Printer.

5. Remove the Cover (Right Top Strip).

6. Remove the Cover (Right Top).

7. Remove the Cover (Right Side).

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 105.
T-Series Field Repair Guide 3/24/14

8. UnPlug CN1 for the Ink Bay Door Sensor.

INK BAY DOOR Sensor CN1

Remove the Ink Bay Door Cable from

ALL the Cable Clamps.

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 106.
T-Series Field Repair Guide 3/24/14

9. Remover the Ink Cartridges.

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 107.
T-Series Field Repair Guide 3/24/14

10. Remove 4 Screws and the Ink Cover.

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 108.
T-Series Field Repair Guide 3/24/14

11. Remove 1 Screw then the Cover

View from the Rear of the Printer

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 109.
T-Series Field Repair Guide 3/24/14

12. Unplug the CSIC Ribbon Cable from the Maintenance Tank CSIC Board.1

1. Unplug the
Maintenance
Tank CSIC
Cable.

3. Feed the CSIC Cable 2. The Cable is held in place with

into the hole while remov- double sided tape. Peel the Cable
ing the Ink Bay Assembly. OFF the Double Sided Tape.

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 110.
T-Series Field Repair Guide 3/24/14

13. Unplug Connector No. 02 (A,B,C,D,E), Connector No. 08 and Connector No. 10 and Ribbon
Cable CN1.

CN1

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 111.
T-Series Field Repair Guide 3/24/14

14. Remove 4 Screws from the Front of the Ink Bay.

Viewed from the Front of the Printer

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 112.
T-Series Field Repair Guide 3/24/14

15. Remove 2 Screws Securing the Ink Tubes, then carefully slide the Ink Bay out the Front of the
Printer.

REMINDER: Remember to feed the

Maintenance Tank CSIC Cable out
while sliding the Ink Bay.

Ink Holder Removal Printer Component, Software, LCD Display, Printer Button Page 113.
T-Series Field Repair Guide 3/24/14

Ink Holder Installation

1. Insert the New Ink Holder while feeding the CSIC Cable out the access hole shown below, then
out to the back of the Right Maintenance Tank and connect it.

3. Plug the CSIC

Cable into the
Maintenance
Tank

1. Feed the CSIC Cable Out 2. The Cable is held in place with
the hole while Installing double sided tape. Press the Cable
the Ink Bay Assembly. against the Double Sided Tape.

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 114.
T-Series Field Repair Guide 3/24/14

2. Install 4 Screws from the front of the printer to secure the Ink Holder.

Viewed from the Front of the Printer

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 115.
T-Series Field Repair Guide 3/24/14

3. Make sure the Rubber “O” Ring Seal is in place and secure the Ink Tubes to the New Ink
Holder with 2 Screws.

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 116.
T-Series Field Repair Guide 3/24/14

4. Connect FFC CN1 and Connectors CN2, CN8 & CN10.

CN1

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 117.
T-Series Field Repair Guide 3/24/14

5. Install the Maintenance Tank CSIC Cover with 1 Screw.

View from the Rear of the Printer

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 118.
T-Series Field Repair Guide 3/24/14

6. Install the Ink Bay Cover with 4 Screws.

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 119.
T-Series Field Repair Guide 3/24/14

7. Install the Ink Cartridges.

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 120.
T-Series Field Repair Guide 3/24/14

8. Connect the Ink Bay Door Sensor CN1.

INK BAY DOOR Sensor CN1

Insert the Ink Bay Door Cable into

ALL the Cable Clamps.

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 121.
T-Series Field Repair Guide 3/24/14

9. Install the Cover (Right Side).

10. Install the Cover (Right Top).

11. Install the Cover (Right Top Strip).

12. With the Serprog.exe set the Initial Ink Charge function.

13. Restart the printer follow the LCD instructions, then the ink system will charge with Ink.

Ink Holder Installation Printer Component, Software, LCD Display, Printer Button Page 122.
T-Series Field Repair Guide 3/24/14

Print Head Removal

Note: The Print Head Nozzle Plate on the T-Series is as fragile as tin foil. Any contact with the Nozzle
plate will damage the Print Head.
Note: A long shafted #1 & #2 phillips screw driver is necessary for this procedure.

Print Head Removal Overview

• Perform NVRAM Backup.
• Input the New Print Head’s Head ID Input (if the Print Head is to be replaced).
• Release the Carriage Mechanism (Manual or Auto).
• Power OFF the Printer
• Unplug the Printer.
• Remove the Old Print Head.

Print Head Removal Detail

1. With the Servprog.exe Perform the NVRAM Backup.

2. If you are replacing the Print Head, run the Servprog.exe and input the New Print Head’s
calibration value (Head ID Input).

3. Release the Carriage Mechanism, following the directions found in the Carriage Release Chapter
(Auto or Manual), located in the Reference Section.

4. Unplug the Printer.

5. Remove the Cover (Left Top Strip).

6. Remove the Control Panel.

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 123.
T-Series Field Repair Guide 3/24/14

7. Remove the Top Cover.

8. Remove the Left Top Cover.

9. Remove the Front Center Cover.

10. Remove 2 Screws and the Carriage Rear Access Plate.

11. Move the Carriage to the Left Side of the printer.

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 124.
T-Series Field Repair Guide 3/24/14

12. Remove 2 Screws and the Carriage Cover.

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 125.
T-Series Field Repair Guide 3/24/14

13. Remove 6 Screws and the Carriage Sub. Fixing Plate.

Ground Wire

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 126.
T-Series Field Repair Guide 3/24/14

14. Remove 2 Screws then pull the Carriage Front Access cover up and remove it.

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 127.
T-Series Field Repair Guide 3/24/14

15. UnPlug the Foil Cable from CN100 on the Carriage Sub Board.

CN 100

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 128.
T-Series Field Repair Guide 3/24/14

16. Remove the Black Tape if present to free the Foil Cable.

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 129.
T-Series Field Repair Guide 3/24/14

17. Remove 3 Screws and the CR Duct.

NO

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 130.
T-Series Field Repair Guide 3/24/14

18. Remove 4 Foil Cables from the Print Head.

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 131.
T-Series Field Repair Guide 3/24/14

19. Remove 3 Screws then carefully lift the Print Head out of the Carriage.

Print Head Removal Printer Component, Software, LCD Display, Printer Button Page 132.
T-Series Field Repair Guide 3/24/14

Print Head Installation

Note: The Print Head Nozzle Plate on the T-Series is as fragile as tin foil. Any contact with the Nozzle
plate will damage the Print Head.
Note: A long shafted #1 & #2 phillips screw driver is necessary for this procedure.

1. Prior to replacing a Print Head Run the Servprog.exe and input the new Print Head’s calibration
value (Head ID Input).

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 133.
T-Series Field Repair Guide 3/24/14

2. Plug in 4 Print Head Cables and put the Print Head in place.

1. Plug in 4 Print Head Cables. CN1 CN3 2. Install the Print Head.

CN2 CN4

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 134.
T-Series Field Repair Guide 3/24/14

3. Fasten with 3 Screws.

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 135.
T-Series Field Repair Guide 3/24/14

4. Press the Damper Assembly in place and fasten it with 3 Screws.

DAMPER ASSEMBLY

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 136.
T-Series Field Repair Guide 3/24/14

5. Install 5 Screws, Ink Tube Support and Ground Wire.

Ink Tube Support

Ground Wire

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 137.
T-Series Field Repair Guide 3/24/14

6. Connect the FFC Ribbon Cable CN100

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 138.
T-Series Field Repair Guide 3/24/14

7. Install the Carriage Cover with 2 Screws.

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 139.
T-Series Field Repair Guide 3/24/14

8. Move the Carriage to the Right.

9. Install the Rear Carriage Access Plate with 2 Screws.

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 140.
T-Series Field Repair Guide 3/24/14

10. Install the Front Carriage Access Plate with 2 Screws.

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 141.
T-Series Field Repair Guide 3/24/14

11. Return the Carriage to the Home position and lock it in position.

12. Plug in the Printer, insert the Ink Cartridges, and close the Ink Bay Latches.

13. Defeat the Top Cover Sensors.

14. Turn on the Printer, and let it come Ready.

15. Press the Maintenance button and navigate to Maintenance/Cleaning/All Nozzles/OK.

16. Print a Nozzle Check pattern (Perform standard cleanings if necessary).

17. Perform the following adjustments in sequence.

17.1 Perform the Print Head Counter reset.
17.2 Perform Head ID Input (if you did not do it before removing the old Print Head).
17.3 Perform the Head Inclination Auto/Manual Adjustment (CR Direction).
17.4 Perform Head Slant Adjustment (PF Direction)
17.5 Perform the Auto Bi-D Adjustment
17.6 Perform the Auto Uni-D Adjustment

18. Replace the Control Panel.

19. Replace the Left Top Cover.

20. Replace the Front Center Cover

21. Replace the Top Cover.

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 142.
T-Series Field Repair Guide 3/24/14

22. Replace the Cover (Left Top Strip).

23. Replace the Cover (Right Top Strip)

Print Head Installation Printer Component, Software, LCD Display, Printer Button Page 143.
T-Series Field Repair Guide 3/24/14

Pump and Cap Removal

1. Power OFF the printer.

2. Remove the AC Cables.

3. Remove Cover (Right Top)

4. Release the Carriage and move it off of the Cap Assembly.

Pump and Cap Removal Printer Component, Software, LCD Display, Printer Button Page 144.
T-Series Field Repair Guide 3/24/14

5. Release 2 cable Ties to access the 3 Cables and Connectors for the Pump Cap assembly.

Pump and Cap Removal Printer Component, Software, LCD Display, Printer Button Page 145.
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6. Disconnect wires 7, 11, and 34.

Pump and Cap Removal Printer Component, Software, LCD Display, Printer Button Page 146.
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7. Remove 3 Screws.

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8. Remove 5 Screws and the support plate.

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9. Rotate the Pump Cap Assembly to access the Waste Ink Tube.

Pump and Cap Removal Printer Component, Software, LCD Display, Printer Button Page 149.
T-Series Field Repair Guide 3/24/14

10. Disconnect the Waste Ink Tube.

CAUTION: Place absorbent

material under the Waste Ink
tube connection to catch any
dripping while disconnection
the tube.

Pump and Cap Removal Printer Component, Software, LCD Display, Printer Button Page 150.
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Pump and Cap Installation

1. Place the Pump and Cap Assembly into the printer allowing access to the waste ink tube
connection.

Pump and Cap Installation Printer Component, Software, LCD Display, Printer Button Page 151.
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2. Connect the waste ink tube and slide the assembly into position.

Pump and Cap Installation Printer Component, Software, LCD Display, Printer Button Page 152.
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3. Install 3 Screws.

Pump and Cap Installation Printer Component, Software, LCD Display, Printer Button Page 153.
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4. Install the Right Side Vertical Support with 5 Screws

Pump and Cap Installation Printer Component, Software, LCD Display, Printer Button Page 154.
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5. Connect Wires 7, 11 and 34.

Pump and Cap Installation Printer Component, Software, LCD Display, Printer Button Page 155.
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6. Tie down the wires with the 2 cable clamps.

Pump and Cap Installation Printer Component, Software, LCD Display, Printer Button Page 156.
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7. Install Cover (Right Top)

8. Perform the Main Unit Measurement & Automatic Adjustment.

Pump and Cap Installation Printer Component, Software, LCD Display, Printer Button Page 157.
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Troubleshooting

Printer Component, Software, LCD Display, Printer Button Page 158.

T-Series Field Repair Guide 3/24/14

APG Check
Note: APG Check test the Auto Platen Gap Mechanism.

1. APG Check.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

APG Check Printer Component, Software, LCD Display, Printer Button Page 159.
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2. APG Check (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select APG Check.

4. Click on OK.

APG Check Printer Component, Software, LCD Display, Printer Button Page 160.
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3. APG Check (continued)

5. Click on Run.

APG Check Printer Component, Software, LCD Display, Printer Button Page 161.
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4. APG Check (continued)

6. Check that -- stamped

on the Platen Gap
Gear, is in the top posi-
tion.

7. Click on OK.

APG Check Printer Component, Software, LCD Display, Printer Button Page 162.
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5. APG Check (continued)

8. Check that --,

stamped on the
Platen Gap Gear, is
in the top position.

9. Click on OK again.

APG Check Printer Component, Software, LCD Display, Printer Button Page 163.
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6. APG Check (continued)

10. Click on OK.

11. Click on Finish

APG Check Printer Component, Software, LCD Display, Printer Button Page 164.
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CR Scale Check
Note: The CR Scale Check tests the Printer’s CR Encoder and Timing Strip (Scale).

1. CR Scale Check.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

CR Scale Check Printer Component, Software, LCD Display, Printer Button Page 165.
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2. CR Scale Check (continued).

2. Expand the CR Related Check &

Adjustments menu.

3. Select CR Scale Check.

4. Click on OK.

CR Scale Check Printer Component, Software, LCD Display, Printer Button Page 166.
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3. CR Scale Check (continued).

5. Click on Run.

CR Scale Check Printer Component, Software, LCD Display, Printer Button Page 167.
T-Series Field Repair Guide 3/24/14

Error Codes (Printer) (Service)

000x System Error Codes
EMG Error Error Name Description Remedy
Code
0001 NMI Error CPU detects NMI (Non Mask- Replace the MAIN BOARD(Main Board
able Interrupt) Exchange Counter)
0002 System Error n/a Replace the MAIN BOARD(Main Board
Exchange Counter)

11xx Series Carriage Error Codes

Carriage Error Name Description Remedy
Error Code
1101 Carriage Motor End Of The Carriage has made Inspect and replace the Ink Tubes if neces-
Life Error enough passes to wear out sary, and reset the counter (CR Motor
the Ink Tubes. Counter)
1125 Carriage Home Posi- The Carriage Home Posi- 1. Check the Carriage Home Position
tion Detection Error tion Sensor does not detect Sensor.
the Carriage properly. 2. Check for mechanical issues that would
restrict the Carriage Mechanism from
going “home”.
1138 Over Current Error The Carriage Motor Driver 1. Check for proper Carriage movement
Circuit detects abnormal cur- (defective Carriage Bearings, etc.).
rent draw. 2. Check for proper Carriage Belt Tension.
3. Check the Carriage Motor.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 168.
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Carriage Error Name Description Remedy

Error Code
1139 CR Motor Driver Error The CR Motor Driver is 1. Check the CR Motor for shorted coils
shorted. 2. Replace the Main Board
113A Over Current Error The Carriage Motor Driver 1. Check for proper Carriage movement
Circuit detects abnormal cur- (defective Carriage Bearings, etc.).
rent draw. 2. Check for proper Carriage Belt Tension.
3. Check the Carriage Motor.
113B Carriage Over Speed The Carriage Encoder signal 1. Check the CR Encoder Strip.
Error does not look right to the 2. Check the CR Encoder.
Main Board. 3. Check the Carriage Motor.
113C Carriage Encoder The Carriage Encoder 1. Check the CR Encoder.
Reversing Error reports that the Carriage is 2. Check the Main Board.
moving in the wrong direction.

113D Carriage Encoder The Carriage Encoder 1. Check the CR Encoder.

Movement Error reports that the Carriage is 2. Check the CR Encoder Strip.
not moving or moving slow. 3. Check the Main Board.

113E Carriage Encoder The Carriage Encoder 1. Check the CR Encoder Strip.
Velocity Error reports that the Carriage is 2. Check the CR Encoder.
moving at an irregular speed. 3. Check the Carriage Motor.
4. Check the Main Board.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 169.
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Carriage Error Name Description Remedy

Error Code
113F Carriage Encoder The Carriage Encoder 1. Check Carriage Movement.
Velocity Error reports that the Carriage is 2. Check the CR Encoder Strip.
moving at an irregular speed. 3. Check the CR Encoder.
4. Check the Carriage Motor.
5. Check the Main Board.

12xx Series Paper Feed Error Codes

Paper Explanation Description Remedy
Feed Error
Codes
1219 Paper Feed Motor The Paper Feed Motor does 1. Check the PF Motor.
Check Error not look right to the Main 2. Check the Main Board.
Board.
1229 PF Motor Driver Error The PF Motor Driver is 1. Check the PF Motor for shorted coils
shorted. 2. Replace the Main Board
122A Paper Feed Motor The Paper Feed Motor 1. Check for proper Paper Feed Roller
Overload Error Driver Circuit detects abnor- Pressurization (look for binding).
mal current draw. 2. Check for proper Paper Feed Belt Ten-
sion.
3. Check the Paper Feed Encoder.
4. Check the Paper Feed Encoder Disk.
5. Check the Paper Feed Motor
122B Paper Feed Motor Speed Error during Deceler- 1. Check the Paper Feed Encoder.
Speed Error ation 2. Check the SUB-B Board
3. Check the Main Board
Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 170.
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Paper Explanation Description Remedy

Feed Error
Codes
122C Paper Feed Motor Speed Error during Revers- 1. Check PF Timing Belt Tension.
Speed Error ing direction. 2. Check PF Encoder.
3. Check Paper Feed Motor.
122D Paper Feed Motor The Paper Feed Encoder 1. Check for proper Paper Feed Roller
Time Out Error reports that the Paper Feed movement.
Roller does not move prop- 2. Check for proper Paper Feed Belt ten-
erly. sion.
3. Check the Paper Feed Encoder.
4. Check the Paper Feed Encoder Disk.
5. Check the Paper Feed Motor
122E Paper Feed Motor The Paper Feed Encoder 1. Check for proper Paper Feed Roller
Velocity error. reports that the Paper Feed Pressurization (look for binding).
Roller is moving at and irreg- 2. Check for proper Paper Feed Belt Ten-
ular speed. sion.
3. Check the Paper Feed Encoder.
4. Check the Paper Feed Encoder Disk.
5. Check the Paper Feed Motor
122F Paper Feed Motor The Paper Feed Encoder 1. Check for proper Paper Feed Roller
Velocity error. reports that the Paper Feed Pressurization (look for binding).
Roller is moving at and irreg- 2. Check for proper Paper Feed Belt Ten-
ular speed. sion.
3. Check the Paper Feed Encoder.
4. Check the Paper Feed Encoder Disk.
5. Check the Paper Feed Motor

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 171.
T-Series Field Repair Guide 3/24/14

13xx Series Head Driver Errors

Head Explanation Description Remedy
Driver
Error
Codes
131B Print Head Tempera- The Thermistor in the Print 1. Re-seat the Print Head Cables on the
ture Error Head reports an over tem- Main Board side.
perature condition 2. Re-seat the Print Head Cables on the
Print Head side.
3. Replace the Print Head.
4. Replace the Main Board.

14xx Series Ink System and Cap Assembly Errors

Ink Sys- Explanation Description Remedy
tem Error
Codes
1412 Pump and Cap Life The Pump and Cap Rota- 1. Check the Pump and Cap Unit.
error. tion Operation reached 2. If replaced Reset Pump Cap Counter.
Limit.
1416 Pump Cap Position Pump Cap Unit Failure 1. Check the Pump Cap Unit.
Error
1418 Cleaning Pump Motor The Cleaning Pump Motor 1. Check the Pump and Cap Unit.
over current error. Driver Circuit detects 2. Check the Main Board.
abnormal current draw.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 172.
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Ink Sys- Explanation Description Remedy

tem Error
Codes
1419 Cleaning Pump Motor The Pump Motor Driver 1. Check the Pump and Cap Unit.
Overload Error Circuit detects abnormal 2. Check the Main Board.
current draw.
141A Over Current Error The Cleaning Pump Motor 1. Check the Ink System.
draws too much current 2. Check the Main Board.
141B Over Speed Error The Cleaning Pump Motor 1. Check the Ink System.
spins too fast. 2. Check the Main Board.
141C Rotation Direction Error The Cleaning Pump Motor 1. Check the Ink System.
spins in the wrong direction. 2. Check the Main Board.
141D Driving Time Out Error The Cleaning Pump Motor 1. Check the Ink System.
does not spin, or spins too 2. Check the Main Board.
long.
141E Velocity Deviation Error The Cleaning Pump Motor 1. Check the Ink System.
spins at irregular speeds. 2. Check the Main Board.
141F Under Speed Error The Cleaning Pump Motor 1. Check the Ink System.
spins too slow. 2. Check the Main Board.
14B0 Ink Holder End Of Life The Ink Holder has 1. Replace the Ink Holder.
Error reached end of life. 2. Reset the counter (Ink Holder Counter)
14C0 Damper End Of Life A Damper has reached end 1. Replace the Damper Assembly.
Error of life. 2. Reset the counter (Self Sealing Valve
Counter)

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 173.
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15xx Series Auto Platen Gap and Roll / Reel Assembly Errors
APG Explanation Description Remedy
and Roll
Unit
Errors
150C Platen Gap Home Position The Platen Gap Home 1. Check the operation of the Platen Gap
Detection Error Position Sensor does not Mechanism.
report to the Main Board. 2. Check the Platen Gap Home Position
Sensor.
3. Check the Platen Gap Motor.
4. Check the Main Board.
1519 Platen Gap Motor Driver The Platen Gap Motor 1. Check the Platen Gap Motor for shorted
Error Driver is shorted. coils
2. Replace the Main Board
151A Over Current Error The Platen Gap Motor 1. Check the Platen Gap Motor.
draws too much current 2. Check the Main Board.
151B Over Speed Error The Platen Gap Motor 1. Check the Platen Gap Motor.
spins too fast. 2. Check the Main Board.
151C Rotation Direction Error The Platen Gap Motor 1. Check the Platen Gap Motor.
spins in the wrong direction. 2. Check the Main Board.
151D Driving Time Out Error The Platen Gap Motor 1. Check the Platen Gap Motor.
does not spin, or spins too 2. Check the Main Board.
long.
151E Velocity Deviation Error The Platen Gap Motor 1. Check the Platen Gap Motor.
spins at irregular speeds. 2. Check the Main Board.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 174.
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APG Explanation Description Remedy

and Roll
Unit
Errors
151F Under Speed Error The Platen Gap Motor 1. Check the Platen Gap Motor.
spins too slow. 2. Check the Main Board.
1523 Roll Sensor Error TBD TBD
1530 Driven Roller Error TBD TBD
1539 Driven Roller Oscillation The Pressure Roller Motor 1. Check the Pressure Roll Unit Motor.
Error spins at irregular speeds 2. Check the Main Board.
153A Over Current Error The Pressure Roll Unit 1. Check the Pressure Roll Unit Motor.
Motor draws too much cur- 2. Check the Main Board.
rent
153B Over Speed Error The Pressure Roll Unit 1. Check the Pressure Roll Unit Motor.
Motor spins too fast. 2. Check the Main Board.
153C Rotation Direction Error The Pressure Roll Unit 1. Check the Pressure Roll Unit Motor.
Motor spins in the wrong 2. Check the Main Board.
direction.
153D Driving Time Out Error The Pressure Roll Unit 1. Check the PressureRoll Unit Motor.
Motor does not spin, or 2. Check the Main Board.
spins too long.
153E Velocity Deviation Error The Pressure Roll Unit 1. Check the Pressure Roll Unit Motor.
Motor spins at irregular 2. Check the Main Board.
speeds.
153F Under Speed Error The Pressure Roll Unit 1. Check the Pressure Roll Unit Motor.
Motor spins too slow. 2. Check the Main Board.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 175.
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154x Series Cutter Assembly Errors

Pres- Explanation Description Remedy
sure /
Role /
Reel
1540 Cutter Home Position Error The Roll and Reel Units Verify that the Roll and Reel Units match.
must both be heavy duty or
standard.
1541 Cutter Return Error The Cutter does not return 1. Check the Cutter Motor.
to “Home Position” properly. 2. Check the Cutter HP Sensor.
3. Check the Main Board.
1548 Cutter Oscillation Error The Cutter does not move 1. Check Cutter Assembly.
or moves erratically 2. Check Cutter Blade Unit
3. Check Cutter Motor
4. Check the Main Board.
1549 Motor Error The Cutter Motor draws no 1. Check the Cutter Motor.
current 2. Check the Main Board.

154A Over Current Error The Cutter Motor draws too 1. Check the Cutter Motor.
much current 2. Check the Main Board.
154B Over Speed Error The Cutter Motor spins too 1. Check the Cutter Motor.
fast. 2. Check the Main Board.
154C Rotation Direction Error The Cutter Motor spins in 1. Check the Cutter Motor.
the wrong direction. 2. Check the Main Board.
154D Driving Time Out Error The Cutter Motor does not 1. Check the Cutter.
spin, or spins too long. 2. Check the Main Board.

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Pres- Explanation Description Remedy

sure /
Role /
Reel
154E Velocity Deviation Error The Cutter Motor spins at 1. Check the Cutter.
irregular speeds. 2. Check the Main Board.
154F Under Speed Error The Cutter Motor spins too 1. Check the Cutter Motor.
slow. 2. Check the Main Board.
1551 Paper Thickness Sensor
Error
1561 Paper Thickness Sensor
Error

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 177.
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159x ATC Errors

1599 ATC Motor Driver Error The ATC Motor Driver is 1. Check the ATC Motor for shorted coils
shorted. 2. Replace the Main Board
159A ATC Motor Overload The ATC Motor Driver Cir- 1. Check the ATC Motor for shorted coils
Error cuit detects abnormal current 2. Replace the Main Board
draw.
159B ATC Motor Speed Error Speed Error during Deceler- 1. Check the ATC Motor Encoder
ation 2. Check the ATC Motor
3. Replace the Main Board
159C ATC Motor Speed Error Speed Error during Revers- 1. Check the ATC Motor Encoder
ing direction. 2. Check the ATC Motor
3. Replace the Main Board
159D ATC Motor Time Out Abnormal Long Driving time 1. Check the ATC Motor Encoder
Error detected for the ATC Motor. 2. Check the ATC Motor
3. Replace the Main Board
159E ATC Motor Velocity The ATC Motor is moving at 1. Check the ATC Motor Encoder
error. and irregular speed. 2. Check the ATC Motor
3. Replace the Main Board
159F ATC Motor Velocity The ATC Encoder reports 1. Check the ATC Motor Encoder
error. that the ATC Motor is moving 2. Check the ATC Motor
at and irregular speed. 3. Replace the Main Board

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 178.
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16xx Pressurizing Motor Errors

Head Explanation Description Remedy
Driver
Error
Codes
1620 Pressurizing Initializa- The initialization did not 1. Check Ink Cartridge Holder.
tion Error occur within the specified 2. Replace Main Board.
time.
1621 Pressurizing Suction The pressurization did not 1. Check Ink Cartridge Holder.
Switch Error occur in the specified time 2. Replace Main Board.
1622 Operating Time-Out The switching operation did 1. Check Ink Cartridge Holder.
not occur in the specified 2. Replace Main Board.
time.
1623 Continuous Revolution The pressure pump runs 1. Check Ink Cartridge Holder.
Error continuously 2. Replace Main Board.

1Axx Series Main Board Errors

Head Explanation Description Remedy
Driver
Error
Codes
1A23 RTC Data on the Main RTC Data on the Main Board 1. Check the RTC Battery.
Board is corrupt is corrupt 2. Re-set the RTC with Servprog.exe
3. Replace the Main Board.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 179.
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Head Explanation Description Remedy

Driver
Error
Codes
1A26 RTC Circuit Error RTC Circuit Error 1. Remove and then check the RTC Battery.
2. Re-install the battery.
3. Re-set the RTC with Servprog.exe
4. Replace the Main Board.
1A37 Head Driver (Transmis- The Thermistor that moni- 1. Re-seat the Print Head Cables on the
sion Gate) Temperature tors the Print Head Driver Main Board side.
Error reports an over temperature 2. Re-seat the Print Head Cables on the
condition Print Head side.
3. Replace the Main Board.
4. Replace the Print Head.
1A38 Head Driver (Transmis- The Thermistor that moni- 1. Re-seat the Print Head Cables on the
sion Gate) Temperature tors the Print Head Driver Main Board side.
Error reports an over temperature 2. Re-seat the Print Head Cables on the
condition Print Head side.
3. Replace the Main Board.
4. Replace the Print Head.
1A39 Print Head Tempera- The Thermistor in the Print 1. Re-seat the Print Head Cables on the
ture Error Head reports an over tem- Main Board side.
perature condition 2. Re-seat the Print Head Cables on the
Print Head side.
3. Replace the Print Head.
4. Replace the Main Board.

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Head Explanation Description Remedy

Driver
Error
Codes
1A41 Head Rank Input Error Head Rank Data is corrupt 1. Check the Head Rank on the Main
Board.
2. Re-enter the Head Rank on the Main
Board.
3. Replace the Main Board.
1A50 Main Board error. 1. Re- Load Firmware.
2. Load Generic Parameters.
3. Replace the Main Board.
1A51 Main Board and Car- Main Board and Carriage 1. Check the Cables running from the Main
riage Board Communi- Board Communication Error. Board to the Carriage Board.
cation Error. 2. Replace the Carriage Board.
3. Replace the Main Board.
1A70 Main Board to Main B
Board Communication
Error
1A71 Main B Board System
Error
1A72 Main B Board System
Error
1AB0 IC536 Error Factory debug error
1AB1 IC536 Error Factory debug error
1AB2 IC536 Error Factory debug error

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 181.
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Head Explanation Description Remedy

Driver
Error
Codes
1AB3 IC536 Error Factory debug error
1AB4 IC536 Error Factory debug error
1AB5 IC536 Error Factory debug error
1AB6 IC536 Error Factory debug error
1AB7 IC536 Error Factory debug error

1Fxx Ink Cartridge Errors

1F00 Slot 1 Error Factory debug error
1F01 Slot 2 Error Factory debug error
1F02 Slot 3 Error Factory debug error
1F03 Slot 4 Error Factory debug error
1F04 Slot 5 Error Factory debug error
1F05 Slot 6 Error Factory debug error
1F06 Slot 7 Error Factory debug error
1F07 Slot 8 Error Factory debug error
1F08 Slot 9 Error Factory debug error
1F09 Slot 10 Error Factory debug error
Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 182.
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1F10 Maintenance 1 Factory debug error

1F11 Maintenance 2 Factory debug error
1F80 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1F81 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1F82 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1F83 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1F84 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1F85 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1FB8 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1FB9 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 183.
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1FBE CSIC Error CSIC Error 1. Replace Ink Cartridge(s).

2. Replace Ink Holder.
3. Replace Main Board.
1FBF CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1FC0 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1FC1 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1FC2 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.
1FC3 CSIC Error CSIC Error 1. Replace Ink Cartridge(s).
2. Replace Ink Holder.
3. Replace Main Board.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 184.
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1FEx, 20xx, 3000, Dxxx, and Fxxx Series Main Board Errors

Main Explanation Description Remedy

Board
Errors
1FE0 Control Domain Full Storage Control
1FE1 Invalid Lock Storage Control
1FE2 Device Access Error Storage Control
1FE3 Missing Device Storage Control
2000 NVRAM writing error NVRAM writing error 1. Load Generic Parameters
2. Replace Main Board.
2002 SDRAM writing error SDRAM writing error Replace Main Board
2003 Flash Boot Checksum Error Firmware is corrupted 1. Load Firmware
2. Replace Main Board.
200A Firmware Load Error Firmware Load Error 1. Load Firmware
2. Replace Main Board.
200D CPU Error CPU Error Replace Main Board
3000 AC interruption Error AC Voltage dropped 1. Check AC power.
2. Replace the Power Supply.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 185.
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Main Explanation Description Remedy

Board
Errors
Dxxx Debug Error The errors are intended for 1. Reboot
debugging firmware and 2. Re-install firmware
should not occur in normal 3. Replace the Main Board.
operation. However they
can be caused by external
noise
FXXX CPU Error Main Board or Firmware 1. Re-install Firmware.
Problem 2. Replace the Main Board.

Error Codes (Printer) (Service) Printer Component, Software, LCD Display, Printer Button Page 186.
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Missing Yellow Channel Repair

Note: The missing yellow channel repair chapter gives directions on how to correctly repair a missing
yellow channel.

1. Remove the CR Duct Assembly.

2. Remove the Yellow Ink Cartridge.

3. Yellow Channel Repair.

1. Place the Ink Tube Assembly on

a paper towel.

Missing Yellow Channel Repair Printer Component, Software, LCD Display, Printer Button Page 187.
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4. Yellow Channel Repair (continued).

2. Connect a large syringe to the yellow channel. 3. Draw out all of the yellow ink in the channel.

Missing Yellow Channel Repair Printer Component, Software, LCD Display, Printer Button Page 188.
T-Series Field Repair Guide 3/24/14

5. Yellow Channel Repair (continued).

4. Install a Cleaning Cartridge into the Yellow Ink Holder Slot.

6. Draw cleaning fluid into the yellow channel until it

5. Connect a large syringe to the yellow channel.
is clean.

Missing Yellow Channel Repair Printer Component, Software, LCD Display, Printer Button Page 189.
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6. Replace the Print Head

7. Replace the CR Duct Assembly.

8. Perform an Initial Charge

8.1 Follow the directions in the Initial Ink Charge chapter in the Adjustment section.

Missing Yellow Channel Repair Printer Component, Software, LCD Display, Printer Button Page 190.
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Nozzle Check
Note: Nozzle Check prints a nozzle check pattern.
Note: The Head Rank will be printed with either alignment pattern.

1. Nozzle Check.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Nozzle Check Printer Component, Software, LCD Display, Printer Button Page 191.
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2. Nozzle Check (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select Nozzle Check.

4. Click on OK.

Nozzle Check Printer Component, Software, LCD Display, Printer Button Page 192.
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3. Nozzle Check (continued)

This patterns checks noz-
zle firing and vertical
accuracy.

This patterns checks noz-

zle firing, vertical and hor-
izontal accuracy.

Both patterns print out

Head Rank, USB ID, and
Serial Number.

5. Select 1 or both types of

Nozzle Check Patterns.

6. Click on Run.

Nozzle Check Printer Component, Software, LCD Display, Printer Button Page 193.
T-Series Field Repair Guide 3/24/14

4. Nozzle Check (continued)

7. Click on OK.

6. Click on Finish

Nozzle Check Printer Component, Software, LCD Display, Printer Button Page 194.
T-Series Field Repair Guide 3/24/14

PF Scale Check
Note: The PF Scale Check tests the Printer’s Paper Feed Encoder and Timing Disk (Scale).

1. PF Scale Check.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

PF Scale Check Printer Component, Software, LCD Display, Printer Button Page 195.
T-Series Field Repair Guide 3/24/14

2. PF Scale Check (continued).

2. Expand the Media Feed Related

Checks and Adjustments menu.

3. Select PF Scale Check.

4. Click on OK.

PF Scale Check Printer Component, Software, LCD Display, Printer Button Page 196.
T-Series Field Repair Guide 3/24/14

3. PF Scale Check (continued).

5. Click on Run.

PF Scale Check Printer Component, Software, LCD Display, Printer Button Page 197.
T-Series Field Repair Guide 3/24/14

PF Scale Check (continued).

The Printer will rotate the
Paper Feed Encoder
Disk / Gear 3 times

6. Click on OK.

7. Click on Finish.

PF Scale Check Printer Component, Software, LCD Display, Printer Button Page 198.
T-Series Field Repair Guide 3/24/14

Adjustments

Printer Component, Software, LCD Display, Printer Button Page 199.

T-Series Field Repair Guide 3/24/14

Auto Bi-D Adjustment

Note: The Auto Bi-Di Adjustment calibrates the Printer’s horizontal dot placement when printing bi-
directional (printing when the carriage is traveling right to left, and left to right.

1. Auto Bi-D Adjustment.

1. From the Servprog.exe for the T-

Series, Select Adjustments
(Individual).

Auto Bi-D Adjustment Printer Component, Software, LCD Display, Printer Button Page 200.
T-Series Field Repair Guide 3/24/14

2. Auto Bi-D Adjustment (continued).

2. Expand the CR Related Check &

Adjustments menu.

3. Select Auto Bi-D Adjustment.

4. Click on OK.

Auto Bi-D Adjustment Printer Component, Software, LCD Display, Printer Button Page 201.
T-Series Field Repair Guide 3/24/14

3. Auto Bi-D Adjustment (continued).

5. Select All Rows

adjust.

6. Click on Run.

7. The Printer will print

multiple patterns, read
them with the Ink Mark
Sensor, and write
compensation values
to the Main Board.

Auto Bi-D Adjustment Printer Component, Software, LCD Display, Printer Button Page 202.
T-Series Field Repair Guide 3/24/14

Auto Uni-d Adjustment

Note: The Auto Uni-d adjustment calibrates the Printer’s horizontal dot timing between Channels
(Colors).

1. Ensure that the Media setting on the Printer is set to the Media Installed.

2. Auto Uni-d Adjustment.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Auto Uni-d Adjustment Printer Component, Software, LCD Display, Printer Button Page 203.
T-Series Field Repair Guide 3/24/14

3. Auto Uni-d Adjustment (continued).

2. Expand the CR Related Check &

Adjustments menu.

3. Select Auto Uni-d adjustment.

4. Click on OK.

Auto Uni-d Adjustment Printer Component, Software, LCD Display, Printer Button Page 204.
T-Series Field Repair Guide 3/24/14

4. Auto Uni-d Adjustment (continued).

5. Click on Run.

6. The Printer will print

multiple patterns, read
them with the Ink Mark
Sensor, and write
compensation values
to the Main Board.

Auto Uni-d Adjustment Printer Component, Software, LCD Display, Printer Button Page 205.
T-Series Field Repair Guide 3/24/14

Cleaning
Note: Cleaning facilitates multiple types of cleaning cycles from within Servprog.exe.

1. Cleaning.

1. From the Servprog.exe for the

SC-S30670,Select Adjust-
ments (Individual).

Cleaning Printer Component, Software, LCD Display, Printer Button Page 206.
T-Series Field Repair Guide 3/24/14

2. Cleaning (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select Cleaning.

4. Click on OK.

Cleaning Printer Component, Software, LCD Display, Printer Button Page 207.
T-Series Field Repair Guide 3/24/14

3. Cleaning (continued)
CL 1 = weakest
CL 2 = Stronger
CL 3 = Strongest
SSCL = Strong vibration of
the print head Piezos and
strong cleaning.

Select level of Cleaning.

Select All Rows or Color

Pair (or Single or) to
clean.

Color Pairs
AB = C1 + M1
CD = Y1 + BK1
EF = MK + MK
GH = BK2 + Y2
IJ = M2 + C2

Click on Run.

Cleaning Printer Component, Software, LCD Display, Printer Button Page 208.
T-Series Field Repair Guide 3/24/14

Counter Resets (All)

Note: This chapter explains how to perform all life counter resets.

1. Turn on the Printer in Self Testing Mode (Menu, Back, and OK, at power on).

2. All Counter Resets.

1. From the Servprog.exe for the

T-Series, Select Flag Change &
Counter Reset.

Counter Resets (All) Printer Component, Software, LCD Display, Printer Button Page 209.
T-Series Field Repair Guide 3/24/14

3. All Counter Resets (continued).

2. Expand the appropriate category.

3. Select the appropriate device counter.

4. Click on OK.

Counter Resets (All) Printer Component, Software, LCD Display, Printer Button Page 210.
T-Series Field Repair Guide 3/24/14

4. All Counter Resets (continued)

5. Click on Run to reset

the selected counter.

6. Click on Finish when

completed.

Counter Resets (All) Printer Component, Software, LCD Display, Printer Button Page 211.
T-Series Field Repair Guide 3/24/14

CR Active Damper Adjustment (Automatic)

Note: The CR Active Damper Adjustment (Automatic) exercises the Carriage Motor, analyses it’s
operation, and writes a compensation value to the Main Board.

1. CR Active Damper Adjustment (Automatic).

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

CR Active Damper Adjustment (Automatic) Printer Component, Software, LCD Display, Printer Button Page 212.
T-Series Field Repair Guide 3/24/14

2. CR Active Damper Adjustment (Automatic) (continued).

2. Expand the CR Related Check &

Adjustments menu.

3. Select CR Active Damper Adjust-

ment (Automatic).

4. Click on OK.

CR Active Damper Adjustment (Automatic) Printer Component, Software, LCD Display, Printer Button Page 213.
T-Series Field Repair Guide 3/24/14

3. CR Active Damper Adjustment (Automatic) (continued).

5. Click on Run.

6. The Printer will exer-

cise the Carriage
Motor, analyze it’s
operation, and write a
compensation value to
the Main Board.

CR Active Damper Adjustment (Automatic) Printer Component, Software, LCD Display, Printer Button Page 214.
T-Series Field Repair Guide 3/24/14

CR Motor Measurement & Automatic Adjustment

Note: The CR Motor Measurement & Automatic Adjustment energizes the Carriage Motor, analyzes it’s
characteristics, and writes a compensation value to the Main Board.

1. CR Motor Measurement & Automatic Adjustment.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

CR Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 215.
T-Series Field Repair Guide 3/24/14

2. CR Motor Measurement & Automatic Adjustment (continued).

2. Expand the CR Related Check &

Adjustments menu.

3. Select CR Motor Measurement &

Automatic Adjustment.

4. Click on OK.

CR Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 216.
T-Series Field Repair Guide 3/24/14

3. You must remove the media when performing the CR Motor Measurement & Automatic Adjustment.

NOTE: If Media is not removed this message will be dis-

played. Click OK then use the Control Panel to remove
the media.

CR Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 217.
T-Series Field Repair Guide 3/24/14

4. CR Motor Measurement & Automatic Adjustment (continued).

Click Run

CR Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 218.
T-Series Field Repair Guide 3/24/14

5. CR Motor Measurement & Automatic Adjustment (continued).

Click OK

CR Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 219.
T-Series Field Repair Guide 3/24/14

6. CR Motor Measurement & Automatic Adjustment (continued).

Click Finish

CR Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 220.
T-Series Field Repair Guide 3/24/14

7. CR Motor Measurement & Automatic Adjustment (continued).

CR Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 221.
T-Series Field Repair Guide 3/24/14

Head ID Input
Note: Head Rank Input writes the Print Head Calibration Value (Head ID / Head Rank) to the Main Board.
Note: Enter the Head Rank before installing a new Print Head. This way it is possible to enter the data
directly off the Print Head. Otherwise, it is necessary to write down the data before installing the
Print Head.

1. Identify the Head ID.

Head ID Input Printer Component, Software, LCD Display, Printer Button Page 222.
T-Series Field Repair Guide 3/24/14

2. Head ID Input Adjustment.

1. From the Servprog.exe for the T-

Series, Select Adjustments
(Individual).

Head ID Input Printer Component, Software, LCD Display, Printer Button Page 223.
T-Series Field Repair Guide 3/24/14

3. Head ID Input (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select Head ID Input.

4. Click on OK.

Head ID Input Printer Component, Software, LCD Display, Printer Button Page 224.
T-Series Field Repair Guide 3/24/14

4. Head ID Input (continued)

5. Enter the Head ID.

6. Click on Write.

Note: If the utility dis-

plays:
Head Rank ID
Input contains
wrong charac-
ters)..., one or more
of the digits entered
is incorrect. Check
that an Zero was not
entered as a O, etc.

Head ID Input Printer Component, Software, LCD Display, Printer Button Page 225.
T-Series Field Repair Guide 3/24/14

5. Head ID Input (continued).

7. Click on OK.

8. Click on Finish.

Note: Additional
information
on the next
page.

Head ID Input Printer Component, Software, LCD Display, Printer Button Page 226.
T-Series Field Repair Guide 3/24/14

6. Head ID Input (continued)

Note: Click on Read to display the current Head ID. The utility will read it from the Main Board.

Head ID Input Printer Component, Software, LCD Display, Printer Button Page 227.
T-Series Field Repair Guide 3/24/14

Head Inclination Auto Adjustment (CR Direction)

Note: The Head Inclination Auto Adjustment (CR Direction) corrects the Print Head’s rotation, ensuring
that Nozzle 1 for 1 Cyan Channel is linear with Nozzle 1 for the other Cyan Channel (same vertical
position).

1. Load PGPP (250) media.

2. Remove the Cover (Left Top Strip).

3. Remove the Cover (Right Top Strip)

4. Remove the Control Panel.

5. Remove the Top Cover.

6. Remove the Rear Carriage Access Plate.

7. Ensure the Correct Media Type is selected

Head Inclination Auto Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 228.
T-Series Field Repair Guide 3/24/14

8. Head Inclination Auto Adjustment (CR Direction).

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Head Inclination Auto Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 229.
T-Series Field Repair Guide 3/24/14

9. Head Inclination Auto Adjustment (CR Direction) (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select Head inclination adjustment

(CR Direction).

4. Click on OK.

Head Inclination Auto Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 230.
T-Series Field Repair Guide 3/24/14

10. Head Inclination Auto Adjustment (CR Direction) (continued)

5. Click on Run.

Head Inclination Auto Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 231.
T-Series Field Repair Guide 3/24/14

11. Head Inclination Auto Adjustment (CR Direction) (continued)

6. The Printer will print a pattern, and read it with the Ink
Mark Sensor.

7. After the pattern is read by the Ink Mark Sensor, 1 of

these 4 messages will be displayed.
Rotate the Adjustment Dial -3 steps (Clockwise).

No Adjustment is necessary.
The pattern is unreadable. Check the printers
nozzles and/or move the adjustment dial and
reprint the pattern.

8. Determine what adjustment is necessary.

Is adjustment necessary?
Which direction to rotate dial.
What distance to rotate dial.

Rotate the Adjustment Dial +6 steps (Counter Clockwise).

Head Inclination Auto Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 232.
T-Series Field Repair Guide 3/24/14

12. Head Inclination Auto Adjustment (CR Direction) (continued).

10. Loosen 1/4 turn, the 3

Screws that fasten the
Print Head Alignment
Mechanism to the Car-
riage Mechanism.

9. Loosen 1/4 turn, the 3 Screws that

fasten the Damper Assembly to
the Carriage Mechanism.

11. Loosen 1 turn, 1 Screw

that fastens the CR
Slant Adjustment Dial.

Head Inclination Auto Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 233.
T-Series Field Repair Guide 3/24/14

13. Head Inclination Auto Adjustment (CR Direction) (continued)

CW direction for - values. CCW direction for + values.

12. Turn the CR Slant Adjustment Dial to reflect the decisions made in step 8.

13. Re-tighten the 3 Screws that fasten the Print Head Alignment Mechanism to the Carriage Mechanism.

Head Inclination Auto Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 234.
T-Series Field Repair Guide 3/24/14

14. Head Inclination Auto Adjustment (CR Direction) (continued).

13. Click on OK and repeat if necessary.

These OK’s will cause a

This OK will finish the reprint of the pattern.
adjustment.

14. When complete, tighten all 7 Screws

Head Inclination Auto Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 235.
T-Series Field Repair Guide 3/24/14

Head Inclination Manual Adjustment (CR Direction)

Note: The Head Inclination Manual Adjustment (CR Direction) corrects the Print Head’s rotation,
ensuring that Nozzle 1 for 1 Cyan Channel is linear with Nozzle 1 for the other Cyan Channel
(same vertical position).

1. Load PGPP (250) media.

2. Remove the Cover (Left Top Strip).

3. Remove the Cover (Right Top Strip)

4. Remove the Control Panel.

5. Remove the Top Cover.

6. Remove the Front Center Cover.

7. Remove the Carriage Rear Access Plate.

8. Remove the Carriage Front Access Plate.

9. Ensure the Correct Media Type is selected

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 236.
T-Series Field Repair Guide 3/24/14

9.1 Media Type can only be adjusted in User Mode.

10. Head inclination manual adjustment (CR direction).

1. From the Servprog.exe for the

T-Series0, Select Adjustments
(Individual).

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 237.
T-Series Field Repair Guide 3/24/14

11. Head inclination manual adjustment (CR direction) (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select Head slant manual adjust-

ment (PF Direction).

4. Click on OK.

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 238.
T-Series Field Repair Guide 3/24/14

12. Head inclination manual adjustment (CR direction) (continued)

5. Click on Run.

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 239.
T-Series Field Repair Guide 3/24/14

13. Head inclination manual adjustment (CR direction) (continued)

6. Click on OK.

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 240.
T-Series Field Repair Guide 3/24/14

14. Head inclination manual adjustment (CR direction) (continued).

This is what the correct pattern looks like. If the pattern looks like this, move the CR Slant Dial
Clock Wise.

Paper feed
Leading Edge
direction

If the pattern looks like this, move the CR Slant Dial

Counter Clock Wise.

Leading Edge

7. The Printer will print this pattern.

Leading Edge

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 241.
T-Series Field Repair Guide 3/24/14

15. Head inclination manual adjustment (CR direction) (continued).

9. Loosen 1/4 turn, the 3

Screws that fasten the
Print Head Alignment
Mechanism to the Car-
riage Mechanism.

8. Loosen 1/4 turn, the 3 Screws that

fasten the Damper Assembly to
the Carriage Mechanism.

10. Loosen 1 turn, 1 Screw

that fastens the CR
Slant Adjustment Dial.

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 242.
T-Series Field Repair Guide 3/24/14

16. Head inclination manual adjustment (CR direction) (continued)

CW direction for - values. CCW direction for + values.

11. Turn the CR Slant Adjustment Dial to reflect the decisions made in step 8.

12. Re-tighten the 3 Screws that fasten the Print Head Alignment Mechanism to the Carriage Mechanism.

13. Repeat steps 5 - 12 until correct. 14. Tighten all 7 Screws

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 243.
T-Series Field Repair Guide 3/24/14

17.

Head Inclination Manual Adjustment (CR Direction) Printer Component, Software, LCD Display, Printer Button Page 244.
T-Series Field Repair Guide 3/24/14

Head Slant Auto Adjustment (PF Direction)

Note: The Head slant auto adjustment (PF direction) adjusts the Print Head’s “heel / toe” parallelism
(for each color, Nozzle 1 and Nozzle 360 are equal distance from the media).

1. Load PGPP (250) media.

2. Remove the Cover (Left Top Strip).

3. Remove the Cover (Right Top Strip)

4. Remove the Control Panel.

5. Remove the Top Cover.

6. Remove the Front Center Cover.

7. Remove the Carriage Rear Access Plate.

8. Ensure the Correct Media Type is selected

Head Slant Auto Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 245.
T-Series Field Repair Guide 3/24/14

9. Head slant auto adjustment (PF direction).

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Head Slant Auto Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 246.
T-Series Field Repair Guide 3/24/14

10. Head slant auto adjustment (PF direction) (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select Head slant auto adjustment

(PF direction).

4. Click on OK.

Head Slant Auto Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 247.
T-Series Field Repair Guide 3/24/14

11. Head slant auto adjustment (PF direction) (continued)

5. Click on Run.

Head Slant Auto Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 248.
T-Series Field Repair Guide 3/24/14

12. Head slant auto adjustment (PF direction) (continued)

6. The Printer will print a pattern, and read it with the Ink
Mark Sensor.

7. After the pattern is read by the Ink Mark Sensor, 1 of

these 4 messages will be displayed.
Move the Lever 3 steps towards the rear of the

No Adjustment is necessary.
The pattern is unreadable. Check the printers
nozzles and/or move the adjustment dial and
reprint the pattern.

8. Determine what adjustment is necessary.

Is adjustment necessary?
Which direction move the Lever.
What distance to move the Lever.

Move the Lever 6 steps towards the front of the Printer.

Head Slant Auto Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 249.
T-Series Field Repair Guide 3/24/14

13. Head slant auto adjustment (PF direction) (continued).

Rear of the 7. Loosen 1 Screw.
Printer.

(-)

(+) (-)
(+)

9. Loosen 1/4 turn, 1 Screw, that fasten the PF Slant Lever to the Carriage Mechanism.

10. Move the Lever in the appropriate direction.

11. Tighten 1 Screw that fasten the PF Slant Lever to the Carriage Mechanism.

Head Slant Auto Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 250.
T-Series Field Repair Guide 3/24/14

14. Head slant auto adjustment (PF direction) (continued).

12. Click on OK and repeat if necessary.

These OK’s will cause a

This OK will finish the reprint of the pattern.
adjustment.

Head Slant Auto Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 251.
T-Series Field Repair Guide 3/24/14

Head Slant Manual Adjustment (PF Direction)

Note: The Head Slant Manual Adjustment (PF Direction) adjusts the Print Head’s “heel / toe” parallelism
(for each color, Nozzle 1 and Nozzle 360 are equal distance from the media).
Note: The PF Slant adjustment is not impacted by Print Head exchange. It is impacted by Carriage
exchange.

1. Load PGPP (250) media.

2. Remove the Cover (Left Top Strip).

3. Remove the Cover (Right Top Strip)

4. Remove the Control Panel.

5. Remove the Top Cover.

6. Remove the Front Center Cover.

7. Remove the Carriage Rear Access Plate.

8. Ensure the Correct Media Type is selected

Head Slant Manual Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 252.
T-Series Field Repair Guide 3/24/14

9. Head slant manual adjustment (PF Direction).

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Head Slant Manual Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 253.
T-Series Field Repair Guide 3/24/14

10. Head slant manual adjustment (PF Direction) (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select Head slant manual adjust-

ment (PF Direction).

4. Click on OK.

Head Slant Manual Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 254.
T-Series Field Repair Guide 3/24/14

11. Head slant manual adjustment (PF Direction) (continued)

5. Click on Run.

Head Slant Manual Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 255.
T-Series Field Repair Guide 3/24/14

12. Head slant manual adjustment (PF Direction) (continued)

6. Click on OK.

Head Slant Manual Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 256.
T-Series Field Repair Guide 3/24/14

13. Head slant manual adjustment (PF Direction) (continued).

7. The Printer will print this pattern. The Gap between patterns should be Equal

Paper Feed Direction

Shift Left: move the PF Slant Lever towards the Shift Right: move the PF Slant Lever towards
front of the Printer. the rear of the Printer.

Head Slant Manual Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 257.
T-Series Field Repair Guide 3/24/14

14. Head slant manual adjustment (PF Direction) (continued)

Rear of the
7. Loosen 1 Screw.
Printer.

View from above the Carriage Assembly View from the right side of the Carriage Assembly.

Front of the
Printer.

8. Move the PF Slant Adjustment Lever. 9. Tighten 1 Screw. 10. Reprint and re-adjust if necessary.

Head Slant Manual Adjustment (PF Direction) Printer Component, Software, LCD Display, Printer Button Page 258.
T-Series Field Repair Guide 3/24/14

Ink Eject
Note: The Ink Eject Procedure is used to remove ink from the Ink System.

1. Turn on the Printer in Self Testing Mode (Menu, Back, and OK, at power on).

2. Ink eject.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Ink Eject Printer Component, Software, LCD Display, Printer Button Page 259.
T-Series Field Repair Guide 3/24/14

3. Ink eject (continued).

2. Expand the Ink Supply Related

Checks and Adjustments menu.

3. Select Ink eject.

4. Click on OK.

Ink Eject Printer Component, Software, LCD Display, Printer Button Page 260.
T-Series Field Repair Guide 3/24/14

4. Ink eject (continued)

5. Remove the Ink Car-

tridges for the color
pair channels to be
ejected, and lower the
Cartridge Locks.

6. Click on Run (it takes

4 - 5 minutes to
remove the ink from all
channels).

7. Click on Finish when

completed.

Ink Eject Printer Component, Software, LCD Display, Printer Button Page 261.
T-Series Field Repair Guide 3/24/14

Ink Mark Sensor check & Auto Adjustment

Note: The Ink Mark Sensor check & Auto Adjustment prints a pattern, and reads it with the Ink Mark
Sensor, calibrating the Auto Nozzle Check operation.

1. Load Media.

2. Ink Mark Sensor check & Auto Adjustment.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Ink Mark Sensor check & Auto Adjustment Printer Component, Software, LCD Display, Printer Button Page 262.
T-Series Field Repair Guide 3/24/14

3. Ink Mark Sensor check & Auto Adjustment (continued).

2. Expand the CR Related Check &

Adjustments menu.

3. Select Ink Mark Sensor check &

Auto Adjustment.

4. Click on OK.

Ink Mark Sensor check & Auto Adjustment Printer Component, Software, LCD Display, Printer Button Page 263.
T-Series Field Repair Guide 3/24/14

4. Ink Mark Sensor check & Auto Adjustment (continued).

5. Click on Run.

6. The Printer will print a

pattern, read it with the
Ink Mark Sensor, and
write a value to the
Main Board.

Ink Mark Sensor check & Auto Adjustment Printer Component, Software, LCD Display, Printer Button Page 264.
T-Series Field Repair Guide 3/24/14

5. Ink Mark Sensor check & Auto Adjustment (continued).

7. Click on OK.

8. Click on Finish.

Ink Mark Sensor check & Auto Adjustment Printer Component, Software, LCD Display, Printer Button Page 265.
T-Series Field Repair Guide 3/24/14

Initial Ink Charge

Note: The Initial Ink Charge Procedure is used to fill the Ink System with ink.

1. Turn on the Printer in Self Testing Mode (Menu, Return, and OK, at power on).

2. Initial ink charge.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Initial Ink Charge Printer Component, Software, LCD Display, Printer Button Page 266.
T-Series Field Repair Guide 3/24/14

3. Initial ink charge (continued).

2. Expand the Ink Supply Related

Checks and Adjustments menu.

3. Select Initial ink charge.

4. Click on OK.

Initial Ink Charge Printer Component, Software, LCD Display, Printer Button Page 267.
T-Series Field Repair Guide 3/24/14

4. Initial ink charge (continued)

If you select All Rows

install all 5 Ink
Cartridges

If select Single Rows

install the color pairs
you are charging.

6. Click on Run (it takes

15 - 20 minutes to
charge all channels).

7. Click on Finish when

completed.

Initial Ink Charge Printer Component, Software, LCD Display, Printer Button Page 268.
T-Series Field Repair Guide 3/24/14

Initial Ink Charge Flag

Note: The Initial Ink Charge Flag (On / Off) Procedure is used to start or cancel an initial ink charge.

1. Turn on the Printer in Self Testing Mode (Menu, Return, and OK, at power on).

2. Initial Ink Charge Flag.

1. From the Servprog.exe for the

T-Series, Select Flag Change &
Counter Reset.

Initial Ink Charge Flag Printer Component, Software, LCD Display, Printer Button Page 269.
T-Series Field Repair Guide 3/24/14

3. Initial Ink Charge Flag (continued).

2. Expand the Change flag status

menu.

3. Select Initial Ink Charge Flag.

4. Click on OK.

Initial Ink Charge Flag Printer Component, Software, LCD Display, Printer Button Page 270.
T-Series Field Repair Guide 3/24/14

4. Initial Ink Charge Flag (continued)

5.
Select ON to start a Ink
Charge.
Select Off to cancel an
Ink Charge.

6. Click on Run to set the

selected flag.

7. Turn off the Printer.

The Printer will read
and perform the
selected operation the
next time it is turned
on.

8. Click on Finish when

completed.

Initial Ink Charge Flag Printer Component, Software, LCD Display, Printer Button Page 271.
T-Series Field Repair Guide 3/24/14

MAC Address Input

Note: The Mac Address Input operation writes the Printer’s MAC Address to the Ethernet Board.

1. Open The Top Cover.

MAC Address Input Printer Component, Software, LCD Display, Printer Button Page 272.
T-Series Field Repair Guide 3/24/14

1. Locate the Printer’s MAC Address.

Printer’s MAC Address sticker

This view is looking down into

the printer. MAC Address tag is
located below the Serial Number.

Note: Epson Recommends that you follow the following steps 2 - 8 exactly.

2. Disable all firewall protection on the computer being used.

3. Connect the printer by USB and verify the connection.

4. Connect the Printer directly (standard ethernet cable, no hub or router). Do not disconnect the
USB connection.
MAC Address Input Printer Component, Software, LCD Display, Printer Button Page 273.
T-Series Field Repair Guide 3/24/14

5. Load paper and turn on the Printer and verify that it is “Ready”.

6. Run Epson Net Config, and set the following manual IP address.

1. Set Manual

2. IP:169.254.1.2
3. SM:255.255.0.0
4. DG:255.255.255.255

5. Send

7. Reboot the Printer, and verify that it is “Ready”.

MAC Address Input Printer Component, Software, LCD Display, Printer Button Page 274.
T-Series Field Repair Guide 3/24/14

8. MAC Address Input.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

MAC Address Input Printer Component, Software, LCD Display, Printer Button Page 275.
T-Series Field Repair Guide 3/24/14

9. MAC Address Input (continued).

2. Expand the Boards Related

Checks and Adjustments menu.

3. Select MAC Address Input.

4. Click on OK.

MAC Address Input Printer Component, Software, LCD Display, Printer Button Page 276.
T-Series Field Repair Guide 3/24/14

10. MAC Address Input (continued).

5. Enter the last 6 digits

of the Printer’s MAC
Address here.

6. Click on Write. It will

take a few minutes
to complete. If it
fails, try again.

MAC Address Input Printer Component, Software, LCD Display, Printer Button Page 277.
T-Series Field Repair Guide 3/24/14

11. MAC Address Input (continued).

7. Click on OK to com-
plete.

8. Click on Finish.

9. Note: if the
procedure fails,
reboot the
Printer, verify
that it is
“Ready”, and
retry.

MAC Address Input Printer Component, Software, LCD Display, Printer Button Page 278.
T-Series Field Repair Guide 3/24/14

Pump Cap Unit Measurement & Automatic Adjustment

Note: The Pump Cap Unit Measurement & Automatic Adjustment Procedure is used to Measure and
Calibrate the Pump Motor Current load.

1. Pump Cap Unit Measurement & Automatic Adustment.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Pump Cap Unit Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 279.
T-Series Field Repair Guide 3/24/14

2. Pump Cap Unit Measurement & Automatic Adjustment (continued).

2. Expand the Ink Supply Related

Checks and Adjustments menu.

3. Select Pump Cap Unit Measurement

& Automatic Adjustment.

4. Click on OK.

Pump Cap Unit Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 280.
T-Series Field Repair Guide 3/24/14

3. Pump Cap Unit Measurement & Automatic Adjustment (continued)

5. Click on Run

6. The Printer will exercise

the capping and carriage
lock sequences and cali-
brate the Pump Motor.

7. Click on Finish when

completed.

Pump Cap Unit Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 281.
S-Series Field Repair Guide 3/24/14

Media Feed Auto Adjustment

Note: Media Feed Auto Adjustment calibrates the Printer’s Paper Feed Mechanism.

1. Load PGPP 250.

2. Media Feed Auto Adjustment.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Media Feed Auto Adjustment Printer Component, Software, LCD Display, Printer Button Page 282.
S-Series Field Repair Guide 3/24/14

3. Media Feed Auto Adjustment (continued).

2. Expand the Media Feed Related

Checks and Adjustments menu.

3. Select Media Feed Auto Adjustment.

4. Click on OK.

Media Feed Auto Adjustment Printer Component, Software, LCD Display, Printer Button Page 283.
S-Series Field Repair Guide 3/24/14

4. Media Feed Auto Adjustment (continued).

5. Click on Run.

6. The Printer will print a

pattern, read it with
the Ink Mark Sen-
sor, and write the
appropriate media
feed value to the
Main Board. Run
time is approximately
7 minutes.

Media Feed Auto Adjustment Printer Component, Software, LCD Display, Printer Button Page 284.
T-Series Field Repair Guide 3/24/14

NV-RAM BACKUP UTILITY

Note: The NV-RAM BACKUP UTILITY “backs up” and restores the unique data that is on each Printer’s
Main Board, and should be transferred to a new Main Board.
Note: For a detailed description of the NV-RAM Backup Utility see the NVRAM Utility chapter in the
Utility section.

NV-RAM BACKUP UTILITY Printer Component, Software, LCD Display, Printer Button Page 285.
T-Series Field Repair Guide 3/24/14

PF Belt Tension Check

Note: The PF Belt Tension Check ensures the proper tension on the Paper Feed Belt.
Note: This adjustment procedure requires a Sonic Tension Meter to measure the “vibration frequency”
of the PF Belt when it is at the correct tension.

1. Remove the Cover (Left Top).

2. Remove the Cover (Left Rear).

3. Remove any media from the Printer.

4. Input the following values into the Sonic Tension Meter.

4.1 Mass: 001.3 g/m
4.2 Width: 006.0 mm/R
4.3 Span: 078 mm

PF Belt Tension Check Printer Component, Software, LCD Display, Printer Button Page 286.
T-Series Field Repair Guide 3/24/14

5. PF Belt Tension check.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

PF Belt Tension Check Printer Component, Software, LCD Display, Printer Button Page 287.
T-Series Field Repair Guide 3/24/14

6. PF Belt Tension check (continued).

2. Expand the Media Feed Related

Checks and Adjustments menu.

3. Select PF Belt Tension check.

4. Click on OK.

PF Belt Tension Check Printer Component, Software, LCD Display, Printer Button Page 288.
T-Series Field Repair Guide 3/24/14

7. PF Belt Tension check (continued)

5. Click on Run (the

printer will rotate the
Paper Feed Encoder
Disk / Gear 3 times).

PF Belt Tension Check Printer Component, Software, LCD Display, Printer Button Page 289.
T-Series Field Repair Guide 3/24/14

8. PF Belt Tension check (continued).

6. Place the Sonic Tension Meter Micro-
phone as shown.

7. Press the Measure button on the Ten-

sion Meter.

8. Gently “pluck” the PF Belt to cause it to

vibrate.

9. Check the value displayed / Measured

by the Tension Meter. The correct value
is 11 plus or minus 4N

10. Loosen 2 Screws and adjust the PF

Belt Tension as necessary.

PF Belt Tension Check Printer Component, Software, LCD Display, Printer Button Page 290.
T-Series Field Repair Guide 3/24/14

9. PF Belt Tension check (continued)

11. Click on Run (the

printer will rotate the
Paper Feed
Encoder Disk / Gear

12. Re-measure the PF

Belt Tension, and
adjust if necessary.

13. Click on Finish

when completed.

PF Belt Tension Check Printer Component, Software, LCD Display, Printer Button Page 291.
T-Series Field Repair Guide 3/24/14

PF Motor Measurement & Automatic Adjustment

Note: The PF Motor Measurement & Automatic Adjustment calibrates the Paper Motor.

1. PF Motor Measurement & Automatic Adjustment.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

PF Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 292.
T-Series Field Repair Guide 3/24/14

2. PF Motor Measurement & Automatic Adjustment (continued).

2. Expand the Media Feed Related

Checks and Adjustments menu.

3. Select PF Motor Measurement &

Automatic Adjustment.

4. Click on OK.

PF Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 293.
T-Series Field Repair Guide 3/24/14

3. PF Motor Measurement & Automatic Adjustment (continued).

5. Click on Run.

6. The Printer will rotate

the Paper Feed
Motor, and write the
appropriate calibra-
tion value to the
Main Board.

PF Motor Measurement & Automatic Adjustment Printer Component, Software, LCD Display, Printer Button Page 294.
T-Series Field Repair Guide 3/24/14

RTC & USB ID Input

Note: RTC & USB ID Input sets the Printer’s System Clock and/or resets the USB ID.

1. RTC & USB Input.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

RTC & USB ID Input Printer Component, Software, LCD Display, Printer Button Page 295.
T-Series Field Repair Guide 3/24/14

2. RTC & USB Input (continued).

2. Expand the Boards Related

Checks and Adjustments menu.

3. Select RTC & USB ID Input.

4. Click on OK.

RTC & USB ID Input Printer Component, Software, LCD Display, Printer Button Page 296.
T-Series Field Repair Guide 3/24/14

3. RTC & USB Input (continued)

To Set the Printer’s Sys-

tem Clock:
A. Verify the date and time
information provided by
your computer.
B. Click on Write RTC.

To Set the Printer’s USB

ID:
A. Enter the Printer’s
Serial Number.
B. Click on Write USB ID.

RTC & USB ID Input Printer Component, Software, LCD Display, Printer Button Page 297.
T-Series Field Repair Guide 3/24/14

4. RTC & USB Input (continued)

5. Click on OK.

6. Click on Finish.

RTC & USB ID Input Printer Component, Software, LCD Display, Printer Button Page 298.
T-Series Field Repair Guide 3/24/14

Serial Number Input

Note: Serial Number Input writes the Printer’s serial number to the Main Board.

1. Serial Number Input.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Serial Number Input Printer Component, Software, LCD Display, Printer Button Page 299.
T-Series Field Repair Guide 3/24/14

2. Serial Number Input (continued).

2. Expand the Boards Related

Checks and Adjustments menu.

3. Select Serial Number Input.

4. Click on OK.

Serial Number Input Printer Component, Software, LCD Display, Printer Button Page 300.
T-Series Field Repair Guide 3/24/14

3. Serial Number Input (continued)

The Read button will dis-

play the Printer’s cur-
rent serial number.

5. Enter the Printer’s

Serial Number.

6. Click on Write.

Serial Number Input Printer Component, Software, LCD Display, Printer Button Page 301.
T-Series Field Repair Guide 3/24/14

4. Serial Number Input (continued)

7. Click on OK.

8. Click on Finish.

Serial Number Input Printer Component, Software, LCD Display, Printer Button Page 302.
T-Series Field Repair Guide 3/24/14

Tube Inner Pressure Reduction

Note: The Tube inner pressure reduction operation releases the ink pressure internal to the Ink Bay and
Ink Tubes. The pressure is always present even when the power is turned off.

1. Tube inner pressure reduction.

1. From the Servprog.exe for the

T-Series, Select Adjustments
(Individual).

Tube Inner Pressure Reduction Printer Component, Software, LCD Display, Printer Button Page 303.
T-Series Field Repair Guide 3/24/14

2. Tube inner pressure reduction (continued).

2. Expand the Head Related Checks

and Adjustments menu.

3. Select Tube inner pressure reduc-

tion.

4. Click on OK.

Tube Inner Pressure Reduction Printer Component, Software, LCD Display, Printer Button Page 304.
T-Series Field Repair Guide 3/24/14

3. Tube inner pressure reduction (continued).

5. Click on Run.

6. The Printer will open

the Pressure Relief
Valve located on the
back of the Ink Bay in
the Ink Pressure
Mechanism.

Tube Inner Pressure Reduction Printer Component, Software, LCD Display, Printer Button Page 305.
T-Series Field Repair Guide 3/24/14

Component Pictures

Printer Component, Software, LCD Display, Printer Button Page 306.

T-Series Field Repair Guide 3/24/14

Board (Carriage) Picture

1. Board Carriage 2142898
CN 100 (40)
MB Connection

CN 104 (3)
PG HP Sensor

CN 102 (5) CN 103 (3) CN 101 (4)

CR Encoder PW Paper Width IM Sensor

Board (Carriage) Picture Printer Component, Software, LCD Display, Printer Button Page 307.
T-Series Field Repair Guide 3/24/14

Board (Ethernet) Picture

1. 2142751 Ethernet Board Located above the Main Board

CN-1 (14)

CN-3
EatherNet Port CN-2 (5)

CN-4 (2)
CN-6 (4)

Board (Ethernet) Picture Printer Component, Software, LCD Display, Printer Button Page 308.
T-Series Field Repair Guide 3/24/14

Board (HD Controller) Picture

1. 2143895 HD Controller Board

CN-6 (5)
USB HD Port
CN-5 (5)

CN-1 (16)

Board (HD Controller) Picture Printer Component, Software, LCD Display, Printer Button Page 309.
T-Series Field Repair Guide 3/24/14

Board (Main) Picture

CN-301 (30) CN-13 (21) CN-400 (14) CN-21 (3) CN-17 (3)

CN-16 (16)

CN-300 (6)
CN-102 (40)

CN-101 (40) CN-14 (34)

CN-15 (12)
CN-100 (40) CN-19 (2)
CN-20 (3)
CN-26 (2)
CN-4 (4)
CN-24 (2)
CN-23 (3)
CN-22 (3)

CN-1 (6)

CN-6 (USB) PC CN-500 (14)

CN-200 (16)
CN-7 (USB) Option
CN-8 (5)

CN-5 (5)

Board (Main) Picture Printer Component, Software, LCD Display, Printer Button Page 310.
T-Series Field Repair Guide 3/24/14

Board (Power Supply) Picture

Board Power Supply P/N 2142753

CN-1 (2)

CN-51 (6)

Board (Power Supply) Picture Printer Component, Software, LCD Display, Printer Button Page 311.
T-Series Field Repair Guide 3/24/14

Board (SUB-B) Picture

1. Located under Top Left Cover

CN 301 CN 1 CN 6
Main Board Paper Feed Pressure roller
Connection Motor Sensor

CN 8
CN 4
L Waste Ink Tank
Cutter Motor
Cover Sensor

CN 300 CN 10
Main Board CSIC

CN 5
CN 2 CN 7
Pressure roller
PF Encoder NC
Motor

Board (SUB-B) Picture Printer Component, Software, LCD Display, Printer Button Page 312.
T-Series Field Repair Guide 3/24/14

Control Panel Picture

1. Control Panel Button Functions

Alert Lamp
Power Button

Power Light Pause / Cancel Button

Media Load/Replace Maintenance Button

Button

Media Cut & Feed Button

Color LCD

OK Button

Menu Button

Back Button Help Button

Left Arrow Button Right Arrow Button

Up Arrow Button Down Arrow Button

Control Panel Picture Printer Component, Software, LCD Display, Printer Button Page 313.
T-Series Field Repair Guide 3/24/14

Flushing Box Picture

1. Attached to the Pump Cap Assembly.

Flushing Box Picture Printer Component, Software, LCD Display, Printer Button Page 314.
T-Series Field Repair Guide 3/24/14

HD Option Picture
1. HD Option

HD Option Picture Printer Component, Software, LCD Display, Printer Button Page 315.
T-Series Field Repair Guide 3/24/14

Motor (PG Platen Gap) Picture

1. Platen Gap Motor and Encoder.

Platen Gap Motor & Encoder Platen Gap Encoder

Motor (PG Platen Gap) Picture Printer Component, Software, LCD Display, Printer Button Page 316.
T-Series Field Repair Guide 3/24/14

Pump and Cap Picture

1. Located under the Right Cover.

Pump and Cap Picture Printer Component, Software, LCD Display, Printer Button Page 317.
T-Series Field Repair Guide 3/24/14

Reference

Printer Component, Software, LCD Display, Printer Button Page 318.

S-Series Field Repair Guide 3/24/14

Color Order
Color Order For installed Cartridges (Listed Left to Right)

1. Cyan
2. Yellow
3. Magenta
4. Matte Black
5. Photo Black

Color Order Printer Component, Software Item, LCD Display, Printer Button Page 319.
S-Series Field Repair Guide 3/24/14
User Nozzle Check Color Order (Stair Step) (Listed Left to Right)
1. Cyan 2
2. Magenta 2 Paper Feed
3. Yellow 2 Direction
4. Photo Black 2
5. Matte Black 2
6. Matte Black1
7. Photo Black 1
8. Yellow 1
9. Magenta 1
10. Cyan 1

Color Order Printer Component, Software Item, LCD Display, Printer Button Page 320.
S-Series Field Repair Guide 3/24/14

Color Pairs on the Print Head (Listed Left to Right)

1. Cyan 2 Magenta 2
CC M Y P M M P Y M C
2. Yellow 2 and Photo Black 2 K K K
K

3. Matte Black 2, Matte Black 2

4. Photo Black 1 and Yellow 1

5. Magenta 1 and Cyan 1.

L R

Color Order Printer Component, Software Item, LCD Display, Printer Button Page 321.
T-Series Field Repair Guide 3/24/14

Firmware History (Ethernet)

T-Series Current Ethernet Firmware: lpeB111.efu
1. Release: 01/11/11.

T-Series Ethernet Firmware: lpeB107.efu

1. Release: 07/11/10.

T-Series Ethernet Firmware: lpeB105.efu

1. Release: 05/11/10.

T-Series Ethernet Firmware: lpeB104.efu

1. Initial Release: 04/11//10.
/10.

Firmware History (Ethernet) Printer Component, Software Item, LCD Display, Printer Button Page 322.
T-Series Field Repair Guide 3/24/14

Firmware History (Printer)

Epson firmware version is The values are
represented as: represented in
Model and the Release Date. Hexadecimal
HEX = Decimal
This chart explains the meaning of Example: I0PW005C9 1 = 1
the firmware version characters. PW0 05 C 9 2 = 2
SCT7000 DAY YEAR MONTH 3 = 3
5 2013 Sep 4 = 4
5 = 5
Example: 6 = 6
T-Series Firmware Prefixes: 7 = 7
DAY YEAR MONTH 8 = 8
9 = 9
PN=T3000 A = 10
PM=T5000 Example: B = 11
C = 12
PW=T7000
DAY YEAR MONTH D = 13
E = 14
F = 15

Note: The firmware listed below is for the T7000. Substitute the appropriate prefix for the model you are
working on.

Current T-Series Firmware:

PW001DB
Release Date: 11/01/13

T-Series Firmware:
PW026D9
Release Date: 9/26/13

Firmware History (Printer) Printer Component, Software, LCD Display, Printer Button Page 323.
T-Series Field Repair Guide 3/24/14

T-Series Firmware:
PW020D6
Release Date: 6/20/13

T-Series Firmware Ver.

PW023D5.upg
Release Date: 5/23/13

T-Series Firmware Ver.

PW010D5
Release Date: 05/10/13

T-Series Firmware Ver.

PW012D3.upg
Release date: 03/12/13

T-Series Firmware Ver.

PW005C9.upg
Release date: 09/05/12

Firmware History (Printer) Printer Component, Software, LCD Display, Printer Button Page 324.
T-Series Field Repair Guide 3/24/14

Revision History
March 24, 2014
1. A chapter titled Firmware History was updated

2. Print Head Removal chapter was updated.

September 24, 2013

1. A chapter titled Firmware History was updated.

2. A chapter titled Main Board Removal was updated.

3. A chapter titled Main Board Installation was updated.

4. A chapter titled Missing Yellow Channel Repair was added to the Troubleshooting Section.

March 12, 2013

1. A chapter titled Board Main Installation was added.

2. A chapter titled Color Order was added.

3. A chapter titled Error Codes Printer Service was added.

4. A chapter titled Ink Bay Installation was added.

5. A chapter titled Control Panel Map was added.

Revision History Printer Component, Software, LCD Display, Printer Button Page 325.
T-Series Field Repair Guide 3/24/14

6. A chapter titled Motor Platen Gap (PG) Picture was added.

February 27, 2013

1. Initial Release

Revision History Printer Component, Software, LCD Display, Printer Button Page 326.
T-Series Field Repair Guide 3/24/14

Accessories List
Accessories
Sales Part Number Description
EPPT753B1 Epson SureColor S30670 Extended One Year Service Plan
EPPT753B2 Epson SureColor S30670 Extended Two Year Service Plan
C12C843911 250GB Print Server
C12C811381 Additional Roll Media Adapters
S902006 Replacement Printer Cutter Blade
T619300 Replacement Maintenance Tank
SCT70TUR Automatic Take-Up Reel System (SureColor T7000 Only)

Accessories List Printer Component, Software, LCD Display, Printer Button Page 327.
T-Series Field Repair Guide 3/24/14

Block Diagram
1. Block Diagram

Block Diagram Printer Component, Software, LCD Display, Printer Button Page 328.
T-Series Field Repair Guide 3/24/14

Carriage Release (Auto)

Note: Releasing the Carriage Mechanism is a delicate operation. It is extremely easy to damage the
Print Head if a mistake is made.

Auto Carriage Release Method

1. Enter Maintenance MENU.

Press the Power button while

holding the Menu, Back and
OK
Buttons.

Carriage Release (Auto) Printer Component, Software Item, LCD Display, Printer Button Page 329.
T-Series Field Repair Guide 3/24/14

2. Navigate to Mecha Adjustment selection.

3. Select CR Un Cap and press the Right Arrow Button.

4. The display will read [Enter] Un Cap Press the OK Button.

5. The Carriage will Un Cap and move to the Left.

6. The LCD will display “[ENTER] Cap, to restore the Carriage to the Home position finish by
Pressing the OK button.

Carriage Release (Auto) Printer Component, Software Item, LCD Display, Printer Button Page 330.
T-Series Field Repair Guide 3/24/14

Carriage Unlock (Manual)

1. Remove 1 Screw

Carriage Unlock (Manual) Printer Component, Software, LCD Display, Printer Button Page 331.
T-Series Field Repair Guide 3/24/14

2. Slide the cover down them remove it.

Carriage Unlock (Manual) Printer Component, Software, LCD Display, Printer Button Page 332.
T-Series Field Repair Guide 3/24/14

3. Insert a 8” long screwdriver then turn it CCW until a sharp snap is heard.

CAUTION
Only turn the Carriage Un-Lock screw
in a CCW rotation to Un-Lock or Lock
the carriage.

Carriage Unlock (Manual) Printer Component, Software, LCD Display, Printer Button Page 333.
T-Series Field Repair Guide 3/24/14

Consumable/Service Parts List

Ink is intended as a service tool (Warranty Service Only), and is not for sale. Use the Service Part
Number.

Service Part # Sales Part # Ink Cartridges

WAT692100 T692100 Photo Black (110ML)
WAT692200 T692200 Cyan (110 ML)
WAT692300 T692300 Magenta (110 ML)
WAT692400 T692400 Yellow (110 ML)
WAT692500 T692500 Matte Black (110 ML)

Maintenance Tank, and Maintenance Kits.

Service Part # Sales Part # Description

WAT619300 T619300 Replacement Maintenance Tank
WA1582821 1582821 Ink Cleaning Cartridge

Consumable/Service Parts List Printer Component, Software Item, LCD Display, Printer Button Page 334.
T-Series Field Repair Guide 3/24/14

Firmware Update Procedure Using FWUpdate.exe

Note: This procedure is used to update or install firmware. It is the service method because it does not
require the Printer to be “Online” to work.

1. Hold the Media Setup, Media Advance, and Maintenance buttons and turn on the Printer. The
Printer will display Update Firmware.

2. Using FWUpdate.exe transmit the current firmware to the Printer.

2.1 The Printer will display UPDATING FIRMWARE (*******************).
2.2 The Printer will display FIRMWARE UPDATE COMPLETE.
2.3 The Printer will turn itself off.

Firmware Update Procedure Using FWUpdate.exe Printer Component, Software, LCD Display, Printer Button Page 335.
T-Series Field Repair Guide 3/24/14

Glossary
Artifact A defect, that is within an image. It can mean something on the graphic that was not
intended, or something missing that was intended. All image quality defects are arti-
facts.
Bi-Directional Adjustment: An electronic adjustment, that ensures that a printer can coordinate left to right, with
right to left, printing.
Capped Position: The print head at it’s stand by position, with the cap mechanism sealing the nozzles.
Coating: The top layer of graphics paper (media) that consists of a special substance
designed to trap ink and keep it from being absorbed into the paper fibers. Non-paper
based ink jet media uses coating to allow the ink to bond with the surface. A coatings
purpose is to minimize dot gain, and control saturation.
Color Shift: An unintended change of a gradient or tone.
Continuous Tone: The qualities of a photograph that makes an image appear real. The smooth and life-
like transition from one color shade to the next, like in a photograph. Epson Ink Jet
printers are not continuous tone printers. But when working properly, their printed
images fool the human eye into seeing continuous tone transitions.
CR Slant A term that refers to a mechanical print head alignment that ensures that an ink jet’s print heads
nozzles are on the same vertical plane. (Also known as CR Slant.) The head is rotated until it is ver-
tically linear.

Debris: A term that refers to unintended ink on the page deposited by Ink soaked debris
dropping from the print head.
Glossary Printer Component, Software, LCD Display, Printer Button Page 336.
T-Series Field Repair Guide 3/24/14

Deflected Nozzle: A nozzle is firing, but the ink drop is not landing where it is intended too. Irregular
spacing on the nozzle check pattern indicates this condition.
Dithering: The dot pattern placed on the printed surface to create and image. Also known as
screening.
Dot Gain: A drop of ink tends to travel out from its point of impact, as the media absorbs it. The
purpose of the coating (on the media) is to minimize dot gain.
Drop of Ink: Ink that appears to have dripped from the print head, or any other component of the
ink supply.
Dye Ink: Ink that colors the printed surface with dye. It is less durable than pigment ink, but
has a wider color range (gamut).
Electronic Alignments: Printer adjustments, which are performed using software routines that, allow the
printer to compensate for physical variations in its mechanism.
Error Diffusion: The type of dithering (screening) proprietary to Epson, that employs a random dot
pattern to ensure that the human eye can discern no pattern.
Flight Time: The time it takes a drop of ink to travel from the print head to the printable surface.
Gamut: The range of colors that a printer can produce.
Ghosting: A term that refers to components of an image that are intended to be on top of each
other (or adjacent), but are offset.
Gradient: A smooth transition between one color shade, and the next. A continuous tone image
requires a smooth gradient for all its tonal shifts.
Grainy: A breakdown of the “illusion of continuous tone”. A printed image that does not have
smooth tonal transition, and sharp detail.

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Head Angular Adjustment: A term that refers to a mechanical print head alignment that ensures that an ink jet’s print heads
nozzles are on the same vertical plane. (Also known as CR Slant.) The head is rotated until it is ver-
tically linear.

Head Gap Adjustment: An electronic print head adjustment that ensures that the printer knows the exact distance between
black and the other color nozzle sets. Also known as Uni-Di.

Head ID: The calibration value written on the print head that allows the printers electronics to
compensate for the print heads “personality” (inaccuracies).
Head Linear Adjustment: A mechanical print head alignment that ensures that on a two-head ink jet printer that all the noz-
zles are on the same horizontal plane. (Also known as Head Height and BC Head Slant.) The right
head is moved in relation to the left head.

Home Position: The print head’s horizontal reference position, as determined by the Home Position
Sensor

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Horizontal Banding: An image defect that extends from the left, to the right margin (parallel to the direction
of print head movement). The defect could be a lighter or darker “band” than is
intended. It usually repeats, with the same interval, from the top margin to the bot-
tom.) Horizontal banding is caused by vertical dot placement errors (print head or
paper feed related).
Horizontal Over-lap: A type of horizontal banding, where multiple print head passes overlap while printing.
The banding looks darker than the intended image. Multiple passes of the print head
should place ink on the paper next to, but not on top of earlier passes.
Horizontal Under-lap: A type of horizontal banding, where multiple print head passes have a space
between them. The banding looks lighter than the intended image. Multiple passes of
the print head should place ink on the paper exactly next to earlier passes with no
space in between.
Illusion of Continuous Tone. A term that refers to “fooling” the human eye into perceiving a dot matrix image as a
photograph (continuous tone image). Epson ink jet printers are not continuous tone
printers. However, when working properly, their printed images fool the human eye
into seeing continuous tone transitions
Ink Color Contamination: The intended color of the ink supply has been altered.
Ink Impurities: Foreign objects in the ink supply.
Leading Edge The first part of the media to leave the printer.
Margin Shift: A term that refers to an image with irregular right and left side margins.
Mechanical Alignments: Printer adjustments, that requires physically moving parts of the mechanism.
Media: The surface that is being printed on, usually paper.
Metamerism: The different appearance of colors caused by different light sources and viewing
angles

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Micro Weave: The way an Epson Ink Jet printer interlaces (weaves) bands of and image during
printing.
Moiré Pattern: A repetitive pattern, within an image, which is not intended. I can appear like a pais-
ley or herringbone pattern.
Nozzle Plate The portion of the Print Head that faces the media. The print head nozzles are drilled
in the nozzle plate.
Over Saturation: Too much ink has been applied to the printable surface for the media to support.
Paint Brush Effect: Something horizontally across the printed surface, that was not intended. Usually
caused by an ink soaked fiber hanging off the print head.
Pigment Ink: Ink that deposits colored particles (pigment) on the printed surface to create an
image. It is more durable than dye based ink, but does not have as wide a color
range (gamut).
Pixilated: An image quality issue that is caused by a low-resolution image printed at high reso-
lution.
PF Slant The heal/toe (camber) adjustment of the Print Head. It ensures that nozzle 1 and
nozzle 360 are equal distance from the media.
Platen Gap: The distance between the print head, and the printable surface.
Rippling: A term that refers to a condition caused by over saturated paper warping.
Saturation: The amount of ink applied to the printed surface.
Screening: The dot pattern placed on the printed surface to create and image. Also known as
dithering.
Skew: Crooked paper in the printer.
Smear: An image that has been rubbed by something, causing it to be deformed, or
smeared. The direction or any repetition of the smear should be noted.

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Smudge: Something on the printed surface, that was not intended. Usually transferred to the
page because of contact with a dirty roller or the print head. Any repetition should be
noted and measured.
Sublimation Ink: Ink that is first printed on thermal transfer media, and then transferred using heat to
another surface.
Sympathetic Nozzle: A nozzle that is not intended to fire, firing in conjunction with an intended nozzle.
Tone: The specific shade of a color.
Trailing Edge The last part of the media to leave the printer.
Under Saturation: Not enough ink has been applied to the printable surface to properly saturate the
media.
Uni-D Adjustment: An electronic print head adjustment that ensures that the printer knows the exact distance between
black and the other color nozzle sets. Also known as Head Gap.

UN-sharp: “Fuzzy “qualities in an image usually caused by too much dot gain.
Vertical Banding, Irregular: Vertical bands perpendicular to the direction of print head movement, that are not lin-
ear. Usually created by paper “rippling”, caused by over saturation.
Vertical Banding, Linear: An image defect that extends from the top, to the bottom margin (perpendicular to the
direction of print head movement). It usually repeats, with the same interval, from the
left margin to the right.
White Specks: A term that indicates that the intended image has small missing areas where no ink
has been deposited.

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Utilities

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Epson Net Config 2.2b

Note: Epson Net Config is a user utility that allows the user to upgrade an Epson Printer’s ethernet
firmware, and configure TCPIP settings. Additionally it will display all of the Epson Printers on the
same network as the host computer.

1. Install Epson Net Config.

2. Ensure that the host computer is on the same network as the Printer(s) to be accessed.

3. Launch Epson Net Config.

Launch Epson Net Config.

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4. Epson Net Config main screen.

Displays all of the Epson Printers on the network.

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5. To Update a Printer’s Ethernet Firmware.

Click on Tool: Firmware Update to start the Update Wizard.

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6. To Configure a Printer’s TCPIP settings.

Double Click on the Printer to be configured.

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7. To Configure a Printer’s TCPIP settings (continued)

Click on Basic to access the TCPIP configuration screen.

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FWUpdate.exe
Note: FWUpdate.exe is used to copy Firmware to the Printer and works without the printer driver being
installed.

1. Double Click on the FWUpdate.exe utility Icon.

Double Click on this Icon.

2. The utility will open and look like this.

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3. Choose a Port/Printer.

1. Click on the Down Arrow to open

up the list of Ports.

2. Select the Port that is connected

to the Printer that requires firm-

4. Click on Browse and navigate to the Firmware File to be uploaded to the Printer.

Click on Browse.

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5. Select the correct Firmware File.

1. Select the correct Firmware File.

2. Click on OK.

6. Click on Send to upload the Firmware to the Printer.

Click on Send to upload the Firmware.

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7. The utility will display this, click on Ok.

Click on OK

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NV-RAM BACKUP UTILITY

Note: The NV-RAM BACKUP UTILITY “backs up” and restores the unique data that is on each Printer’s
Main Board, and should be transferred to a new Main Board.

Uses for the NV-RAM BACKUP UTILITY.

1. At Main Board exchange
1.1 Backing up the unique data resident on each Printer’s Main Board.
1.2 Restoring the unique data onto the Printer’s New Main Board.
Note: When installing a New Main Board, use Generic NVRAM Data (Generic Parameters) if the Printer’s
unique NVRAM data is not available. Follow the procedure documented in the Main Board Installation
Chapter.

2. Troubleshooting
2.1 Note the Printer’s symptom.
2.2 Backup and store the Printer’s unique NVRAM Data.
2.3 Load Generic NVRAM Data onto the Printer’s Main Board.
2.4 Note any change in the Printer’s symptom.
Note: A change in the printers symptom indicates that the Printer’s unique NVRAM Data is contributing
to the symptom.
2.5 If there is no change in the Printer’s symptom, restore the Printer’s unique NVRAM Data.
2.6 If there is change in the Printer’s symptom, leave the Generic NVRAM Data on the Printer, and follow
the procedure documented in the Main Board Installation Chapter for using Generic NVRAM Data
(Generic Parameters).

3. Restore point(s)

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3.1 Backup and save NVRAM Data to create restore points when experimenting with electronic adjustments.

About NVRAM Viewer

Note: NVRAM Viewer is a feature of the NV-RAM BACKUP UTILITY. It allows the viewing of selected
information from the “backed up” NVRAM data. When enabled, it automatically allows viewing of
the NVRAM data prior to saving the NVRAM data.

Enabling NVRAM Viewer.

1. Open ServProg.ini with a text editor (Note Pad used for this example).

Open ServProg.ini with a text editor.

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2. Modify ServProg.ini

1. Change this 0 to 1.

2. Save and close ServProg.ini.

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NVRAM Backup
1. From Servprog.exe for the T-Series, select NV-RAM BACKUP UTILITY.

Click on NV-RAM BACKUP

UTILITY.

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2. To “back up” NVRAM Data.

1. Start the Printer in NVRAM Data Backup Mode: (Hold the Media Setup, Media Advance, and Mainte-
nance buttons and turn on the Printer. The Printer will
display Update Firmware.

2. Select the correct Printer/Driver connection.

3. Click here to start the “backup”

4. The utility will display this while “backing up”

the data.

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5. The Printer’s Serial # will be displayed here.

6. Click on Save.

7. The utility will enter the date and serial

number for the default file name.
Change the name if desired.

8. Navigate to the appropriate location to

save the file (Desktop recommended).

9. Click on Save.

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3. Display NVRAM Data

Click on Display Info to display relevant NVRAM data.

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4. Display Data (Continued)

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NVRAM Restore

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1. From Servprog.exe for the T-Series, select NV-RAM BACKUP UTILITY.

Click on NV-RAM BACKUP

UTILITY.

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2. To “restore” NVRAM Data.

1. Start the Printer in NVRAM Data Restore Mode: (Disengage 4 Ink Cartridges, Hold the Media Setup,
Media Advance, and Maintenance buttons and turn on the Printer. The Printer will dis-
play Update Firmware.

2. Click on Open File.

3. Highlight the appropriate NVRAM file.

4. Click on Open.

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5. The utility will display the Printer’s serial #.

7. The utility will display this while writing to the Printer.

8. Click on OK to finish.

6. Click on Write File to begin. Note: After the utility displays “complete”, wait an
additional 20 seconds before turning off the Printer.

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Servprog.exe
Note: Servprog.exe is the utility that enables counter resets, and some electronic alignments for the T-
Series.
Note: Servprog.exe will work when the Printer is in Ready mode, or in Self Testing mode.
Note: Self Testing mode will allow Servprog.exe to function with the Printer, when the Printer is in an
error condition.

1. Ensure that the SC30670 Comm Driver is installed on the system that will be running Servprog.exe.

2. Ensure that the Servprog files listed below are all in the same folder.

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3. Double Click on Servprog.exe to start the utility.

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4. (Optional but recommended) Click on Yes to download the Printers NVRAM data.

1. Click on Yes to open the NVRAM

BACKUP UTILITY. Click on No to open Servprog.exe.
(See the next page).

2. Select the correct Printer.

3. Click on Get Information

to download the Printer’s
NVRAM data.

4. Click on Exit to open the Adjustment Utility.

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5. Servprog.exe

1. Select the SC-S30600 Series

Comm Driver

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6. Servprog.exe (continued)

2. Click on ADJUSTMENTS (Individual)

Note: It might be necessary to

click on one of the other
Main Menu “Buttons”. The
following steps will remain
the same. An explanation
of the other menu options
is included on the last page
of this chapter.

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7. Servprog.exe (continued)

6. Follow the directions in the Adjust-

ment section to further navigate
Servprog.exe.

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8. Servprog.exe (continued).

Opens the NVRAM

Backup Utility.

Opens the individual

adjustment menu.

Opens the Sequence

adjustment menu.

Opens a firmware
update menu.

Opens a menu for

sending a PRN print
job to the Printer.

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9. Servprog.exe (continued)

Opens the counter

reset menu.

Displays a control
panel map or a
connection diagram.

Click Exit when

finished

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