VAT Registration Number 300056146610003

Dealt by: Laraib Muzamil To: SWCC

Tel. +966 12 2242754 Att. Mr. Ahmad Atiatallah Allubdi
Fax No. Email: [email protected]
Email [email protected] Tel.
Date: 19-Sep-2021 Fax
ABB Ref. P-18-2317172 Your Ref. RFQ# 701417
Project No. 701417 for periodic maintenance of the comprehensive control
Subject:
system

Dear Sir,

We would like to convey our sincere thanks to you for giving us the opportunity
to quote for the subject Project No. 701417 for periodic maintenance of the
comprehensive control system and giving ABB a chance to provide you our
proposal.

We are pleased to submit Commercial Proposal Ref P-18-2317172 Rev 0 for your
kind consideration. Please do not hesitate to contact us for any discussions,
presentation or clarification required.

ABB will ensure to contribute quality support to you, to ensure your success in
this project.

Yours faithfully,
For ABB Electrical Industries Co. Ltd.

Bassam Al-Shafai Usama Zeinhom

PAEN Local Division Manager PAEN Bid & Proposal Manager
Tel: 966 13 806 3853 Tel: +966 13 806 3853
[email protected] [email protected]
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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Customer : SWCC
Project No. 701417 for periodic maintenance of the
Project :
comprehensive control system
Customer Ref. : RFQ# 701417
ABB Ref. : P-18-2317172
Rev. : 0
Proposal Date : 19-Sep-2021

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
Page

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REVISION HISTORY

Revision
Reason for Revision Prepared By Date
No.

00 Commercial Proposal L.M.C 19-Sep-2021

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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1 INTRODUCTION
1.1 Definitions and project details

Name of the project: Variation claim

Plant name: SWCC Jeddah
End user: SWCC Jeddah
End user country: Kingdom of Saudi Arabia
End user reference: -, -
Contractor: ABB Electrical Industries Co Ltd
Contractor country: Kingdom of Saudi Arabia
Contractor reference: P-18-2317172, Revision 00

1.2 Contact and correspondence for this offer

1.2.1 Address

Company: ABB Saudi Arabia.

Department: PAEN
Street: Alhasa
Zip Code and City: Riyadh 11492
Country: Saudi Arabia

1.2.2 Commercial contact

Name: Laraib Muzamil Chasti

Phone: +966 50 49438 859
E-Mail: [email protected]

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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Table of content
1 Introduction ....................................................................................................... 4
1.1 Definitions and project details .................................................................... 4
1.2 Contact and correspondence for this offer ................................................ 4
1.2.1 Address ................................................................................................ 4
1.2.2 Commercial contact ............................................................................ 4
2 Object of the contract....................................................................................... 7
3 Scope of Services .............................................................................................. 8
3.1 Overview of Services and Pricesheet ........................................................... 8
4 Basic Service .................................................................................................... 10
4.1 MyABB Access ............................................................................................. 10
4.2 Equipment Life Cycle Status ...................................................................... 11
4.3 Personal ABB Contact................................................................................. 11
5 Rapid Response Service .................................................................................. 13
5.1 Hotline Service ............................................................................................ 13
5.2 Remote Service ........................................................................................... 13
5.3 On site Service ............................................................................................ 14
6 LifeCycle Management Service ....................................................................... 15
6.1 Asset Health Management ......................................................................... 15
6.1.1 Inspection and Diagnosis..................................................................... 15
 System Check........................................................................................... 15
6.1.2 Preventive Maintenance .................................................................... 15
6.2 Software Management............................................................................... 15
6.3 Cyber Security ............................................................................................. 15
6.3.1 Malware Protection and Security Patch Management .................... 15
6.3.2 Installation Service Cyber Security ................................................... 16
6.3.3 Firewall Update Service ..................................................................... 16

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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6.3.4 Cyber Security Check ......................................................................... 16

6.3.5 System Backup and Recovery Management .................................... 16
6.3.6 Cyber Security Patch and Backup Monitoring ................................. 16
6.4 Stocking of Spare Parts .......................................................................... 17
7 Performance Improvement Service ................................................................ 18
7.1 Condition Monitoring ................................................................................. 18
7.1.1 Rotating Machines Service ................................................................... 18
7.1.2 Instrumentation Asset Monitoring ...................................................... 18
7.2 Loop Performance Analysis ....................................................................... 18
8 Operational Excellence Service ....................................................................... 19
8.1.1 Long term Life Cycle Management ...................................................... 19
9 Annex ................................................................................................................ 20
9.1 System Overview ........................................................................................ 20
9.2 Contract elements ...................................................................................... 20
9.3 Technical Requirements and Instructions ................................................ 22
9.4 Service Specification for Asset Health Management ............................ 25
9.5 Service Specification for Cyber Security ................................................ 25
Abbreviations.......................................................................................................... 26

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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2 OBJECT OF THE CONTRACT

SWCC Jeddah, hereinafter referred to as “CLIENT”, and ABB Saudi Arabia, ABB
Electrical Industries Co Ltd “ABB”, enter into this Power Generation Care contract
(CONTRACT) with regard to the performance of service and maintenance
(SERVICES) for the CLIENT’s contractually agreed ABB
components/equipment/systems listed in Annex 9.2 to this CONTRACT. An
overview of the scope of services, hereinafter referred to as “SERVICES”, and the
agreed price are given in Chapter 2.1.
This CONTRACT is limited to the scope of services specified in Chapter 2.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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3 SCOPE OF SERVICES
The range of services for the CONTRACT covers the following ABB system:

HSI: DCS:
800xA Operations AC800M

Symphony Plus Operations Melody

POS30 Procontrol P14

AC450

AC500
Historian Systems:
PGIM/ Symphony Plus Historian

3.1 Overview of Services

Service description Selection Annual price

Basic Service included

MyABB Access

Equipment Life Cycle Status Not included

Personal ABB Contact

Offered. Please
refer to
commercial offer
Rapid Response Service attached

Hotline Service 24/7 During working

time

2 cases Flat rate per case On demand

Remote Service

2 cases Flat rate per case On demand

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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On site Service Not included

Lifecycle Management Service

Asset Health Management

Inspection and Diagnosis Not included

System Check

Preventive Maintenance

Software Management

Basic Software Management Not included

Software Management

Extended Software Management

Cyber Security

Malware Protection and Security Patch

Management

Installation Service Remote On site Not included

Firewall Update Service

Cyber Security Check

System Backup and Recovery Management

Cyber Security Patch and Backup Monitoring

Stocking of Spare Parts Not included

Performance Improvement Service

Condition Monitoring

Rotating Machines Service

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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Instrumentation Asset Monitoring Not included

Performance Analysis

Loop Performance Analysis

Operation Excellence Service -

Long term Life Cycle Management

Basic Package Not included

Individual Evolution concept

Implementation Schedule

4 BASIC SERVICE
The basic services provide the basic framework for the agreed SERVICES. These SERVICES are an
integral part of each CONTRACT.

4.1 MyABB Access

The web-based platform myABB provides information and services for the ABB
components/equipment/systems installed at the CLIENT’s site. Registration
with myABB is a prerequisite for the SERVICES agreed in this CONTRACT.

The following system-specific (control technology) contents are available under

“myABB”:

 Access to standard documentation for e.g. products, spare parts,

consumables and services
 Contact information (e.g. personal contact person at ABB)
 Control system reports (available functions depending on contract content
for Asset Health Management)
 Security update service (available functions depending on range of services
for Cyber Security Patch and Backup Monitoring)

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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 Information on new software releases for the ABB control system software
used and on new solutions that could be used in connection with the software
used
For authorized CLIENT personnel, access to myABB is provided by personalized
activations.

Requirements and instructions for myABB are described in Annex 9.3.

4.2 Equipment Life Cycle Status

As part of the Equipment Life Cycle Status, an annual inventory of the ABB
hardware present in the system (e.g. ABB components such as controllers,
input/output groups) is carried out and are visible on the myABB platform.

The data collected and recorded includes:

• Number and type of installation

• Life cycle status of the identified installations
• Presentation of the data in myABB
Data collection is automated and takes place via remote access. If remote access
is not possible or if the access is not approved, data collection can also be carried
out by the ABB personnel on site. Accruing travel expenses, traveling times,
accommodation costs, mission allowances and auxiliary travel expenses are
invoiced additionally in this case. The CLIENT agrees to process the collected
data already during the conclusion of this CONTRACT.

Requirements and instructions for the remote connection and myABB are
described in Annex 9.3.

4.3 Personal ABB Contact

By concluding this CONTRACT, ABB designates a personal contact person for the
CLIENT. This contact person is familiar with ABB’s key resources and know-how
in order to find an efficient and effective solution.

The contact person is responsible for carrying out the following tasks:

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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• Management of the contractually agreed scope of services and its fulfillment

in close cooperation with the CLIENT
• Coordination of service calls on site with the CLIENT
• Provision of available life cycle information for ABB
components/equipment/systems
• Information about recommended spare parts for the registered installed
base (for booked service for stocking of spare parts)
• Annual preparation of the service overview for the following contract year.
Transmission to the CLIENT takes place 30 days before the start of the new
contract year at the latest.
• Annual service meeting with the CLIENT on site to record the current system
status and the contractually agreed services
In addition, the personal contact person regularly checks the contractually
agreed scope of services and recommends adjustment of the CONTRACT if
necessary

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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5 RAPID RESPONSE SERVICE

The Rapid Response Services are designed to provide rapid technical support.
There are 3 levels available: the Hotline Service for telephone assistance and
initial support, the Remote Service for extended fault analysis using the remote
connection and the On-site Service with the support of an ABB service employee
on site.

5.1 Hotline Service

The Hotline Service is used for the initial rapid recording of a fault and telephone
support for troubleshooting and problem solving, or suggestions for further
action. For troubleshooting purposes, the CLIENT has access to ABB service
specialists via the global ABB support network for the ABB
components/equipment/systems defined in Annex 9.2. The service includes
analysis and diagnosis through dialog with the CLIENT’s personnel on site, as
well as the exchange of static information via e-mail, such as screen shots and/or
excerpts from log files. This SERVICE requires the CLIENT to have trained
personnel.
Limited to 2 calls in 12 months.

5.2 Remote Service

Depending on the complexity of the incident in the CLIENT’s system, the Remote
Service serves as an extension of the hotline service for the ABB service
specialist. Using the remote service, the CLIENT can quickly receive support from
ABB service specialists via remote access. This provision of the service is
invoiced at a fixed price. This service includes analysis and diagnosis, in an
extension to the hotline service, through remote access to static and dynamic
process and system data and observation of the interaction between different
systems. The remote access is given to systems that have a corresponding
interface and which are accessible via the agreed communication devices.

Remote services are retrieved via a service request from the CLIENT to the ABB
service employee. When remote services are requested, the CLIENT and ABB
agree on the scope of the work to be performed for fault analysis. Analysis and
troubleshooting are limited to the ABB components/equipment/systems

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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defined in Annex 9.2. New installations of system components and upgrades are
not included in this scope.

Limited to 2 calls in 12 months.

The response time of ABB service employees is defined as the period between
the acceptance of the service request by an ABB service employee until the
initiation of remote work by an ABB service employee. A remote connection is
established upon request by the CLIENT and with his support.

This SERVICE requires an existing remote connection to the system. The

availability and response times are defined in the following table:

Next working day*

Response Times 8 4

ABB Support Team Hours Hours

Availability During Working

times

SID17409 – 800xA

SID17409 – Melody

* see chapter 8.1

Instructions on the remote connection are described in Annex 9.3.

5.3 On site Service

This SERVICE is not part of the CONTRACT.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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6 LIFECYCLE MANAGEMENT SERVICE

The LifeCycle Management Services serve to maintain and service the ABB
components/utility/systems in use. By carrying out regular inspections,
maintenance and care, the risk of unforeseen disruptions to ongoing operations
can be reduced for the CLIENT and the availability and reliability of the plant can
be increased. In addition, necessary activities to prevent potential fault
situations can be planned in time.

6.1 Asset Health Management

6.1.1 Inspection and Diagnosis
This SERVICE is not part of the CONTRACT.

 System Check
This SERVICE is not part of the CONTRACT.

6.1.2 Preventive Maintenance

This SERVICE is not part of the CONTRACT.

6.2 Software Management

This SERVICE is not part of the CONTRACT.

6.3 Cyber Security

Control systems are increasingly exposed to a variety of threat scenarios.
Sufficient security measures are to be implemented in order to protect against
these threats. ABB develops software products in accordance with the relevant
regulations and the ABB cyber security minimum baseline. In addition, the
signature files for virus protection and Microsoft security patches for ABB
systems are tested and verified in the life cycle “Active” and “Classic”.
Requirements and instructions for cyber security SERVICES are described in
Annex 9.3.

6.3.1 Malware Protection and Security Patch Management

This SERVICE is not part of the CONTRACT.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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6.3.2 Installation Service Cyber Security

This SERVICE is not part of the CONTRACT.

6.3.3 Firewall Update Service

This SERVICE is not part of the CONTRACT.

6.3.4 Cyber Security Check

This SERVICE is not part of the CONTRACT.

6.3.5 System Backup and Recovery Management

This SERVICE is not part of the CONTRACT.

6.3.6 Cyber Security Patch and Backup Monitoring

This SERVICE is not part of the CONTRACT.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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6.4 Stocking of Spare Parts

This SERVICE is not part of the CONTRACT.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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7 PERFORMANCE IMPROVEMENT SERVICE

The Performance Improvement Services serve the targeted improvement of
plant components and systems to increase efficiency. Plants are subject to
continuous change. For example, adjusted controls can lose efficiency over time
due to aging and wear of process components. Targeted improvement solutions
for the plants should counteract these effects.

7.1 Condition Monitoring

Condition monitoring is based on regular and continuous data collection and
evaluation of the components covered by this service in accordance with the
contract. The data is collected using different tools, depending on the services
selected. The tools use specific measurements for different parameters and
differ in the state change analysis. The aim of this SERVICE is to identify
deviations and to generate corresponding evaluations depending on the
SERVICE selected. The results can be used to derive actions to cost-effectively
maintain the components/equipment/systems covered by the contract or
optimize them with emphasis on reliability. Condition monitoring is one of the
prerequisites for a forward-looking maintenance strategy. The following
SERVICES are available as part of condition monitoring.

7.1.1 Rotating Machines Service

This SERVICE is not part of the CONTRACT.

7.1.2 Instrumentation Asset Monitoring

This SERVICE is not part of the CONTRACT.

7.2 Loop Performance Analysis

This SERVICE is not part of the CONTRACT.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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8 OPERATIONAL EXCELLENCE SERVICE

The Operational Excellence Services will incorporate the ABB components/utility/systems in use into
an extended LifeCycle Plan to keep the ABB components/utility/systems up to date and provide long-
term support.

8.1.1 Long term Life Cycle Management

8.1.1.1 Basic Package
This SERVICE is not part of the CONTRACT.

8.1.1.2 Individual Evolution Concept

This SERVICE is not part of the CONTRACT.

8.1.1.3 Implementation Schedule

This SERVICE is not part of the CONTRACT.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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9 ANNEX

9.1 System Overview

System overview

System name Jeddah RO

Address
ZIP code locality

System 800xA / Melody

System ID (SID) SID17409

9.2 Contract elements

Scope of managed ABB components

Quantity structure Contractual coverage

Stocking
Number Rapid of
Pos. Description
built-in Response spare
parts

1 800xA - -

1.1 Clients YES -

1.1.1 Operator Workstations YES -

1.1.3 SPH Engineering Workstation YES -

1.2.2 Connectivity Server Melody YES -

1.2.3 Aspect Server YES -

1.2.4 Domain Server YES -

1.2.5 Engineering Server Melody YES -

1.2.6 Historian Server SPH YES -

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
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1.2.7 SPH Application Server YES -

2 Composer - -

2.1 Composer Server YES -

2.2 Composer Client YES -

3 Network System 800xA Operations - - -

3.1 Fast Ethernet Switch YES -

4 Hardware - - -

4.1 Server cabinet 800xA 2 YES -

4.12 Network switch YES -

7 Time synchronization -

7.1 Radio clock 1 YES -

7 I&C Melody -

7.1 Cabinets YES -

7.2 CCC30 YES -

7.3 Controller YES -

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
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9.3 Technical Requirements and Instructions

Requirements and instructions for myABB

• The provision of SERVICES requires access to the System ID (SID) in the SoFa (ABB Software
Factory) and ServIS (ABB system database). These must be set up in advance by the CLIENT.
• The web-based ABB platform myABB, as well as all information which is provided there
remains the exclusive property of ABB. The CLIENT may only use myABB within the scope of
the support and maintenance of the ABB system within its local organization.
• The CLIENT is not authorized without the express written permission of ABB to publish ABB
information on web pages or to reproduce, publish, copy, save, use, sell or commercially
exploit such information in any other manner.
• The information provided may in no case be provided to distributors, suppliers, system
integrators or other third parties. The right to use myABB is not transferable. User logins are
provided to respective users only, any transfer or publication of these logins is strictly
forbidden. An “user” is defined as an individual, specific, individually registered and officially
confirmed employee of the CLIENT with first and last name, telephone number and e-mail
address.
• The computer system for the myABB environment is located within the ABB network and is
subject to our ABB security guidelines.
• ABB must also be informed in case of changes to the IT infrastructure such as password or
network changes

By transmitting the user data (name, e-mail, telephone number) via the CLIENT to ABB, the
CLIENT confirms that it has obtained the consent of the relevant users, which entitles ABB to
process (create personalized access accounts) and store this user data for the purpose of this
CONTRACT and in the sense of the GDPR.

Requirements and instructions for Remote connection

• The CLIENT will provide a state-of-the-art remote connection:
o DSL or broadband connection
o DMZ (ABB recommends BSI-compliant, with 2 firewalls from different manufacturers)
at the CLIENT’s site
Requirements and instructions for Software Management
a) The following conditions apply to the SERVICE:

The provision of SERVICES requires access to the System ID (SID) in the SoFa (ABB Software
Factory) and ServIS (ABB system database). These must be set up in advance by the CLIENT.
(1) Life Cycle Levels

The life cycle phase defines which service level is provided for the ABB system installed. Over
time, ABB products pass through the various life cycle phases: “Active,” “Classic,” “Limited,” and
“Obsolete.” The services available vary from phase to phase, as not all services are available for

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
Page

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each life cycle phase. ABB recommends maintaining the system in the “Active” life cycle phase to
be able to use the software maintenance services to their full extent.

(2) Hardware requirements and software incompatibility

The use of functions provided by ABB in updates and/or upgrades could require other or
additional software operating systems, hardware or additional accessories, third-party software
components, including additional storage capacity, additional working memory, service packs,
etc. Moreover, there may be incompatibility with software, hardware, accessories or third-party
software components which are not components of the ABB scope of delivery and services. In
such cases, ABB will not be obligated to provide or modify such operating system software,
hardware or additional accessories, third party software components, including additional
storage capacity, additional memory, service packs.

(3) System modifications impacting on this agreement

The CLIENT has already agreed that any modifications in the scope or content of the system (in
accordance with Annex 9.2) will lead to adjustments in the software maintenance services. A
supplement or extension of software licenses or products within the ABB System will be covered
by this contract up to the end of the yearly contract period. If the software maintenance should
be extended or have a duration of longer than one year, the amount for the contract year
following the system modification corresponding to the applicable system status is then due.

(4) Evolution upgrade of the software and/or the equipment. Older ABB software and/or ABB
equipment which has been replaced during an Evolution upgrade should be deactivated and may
no longer be used in production mode, with the following measures being an exception:

• The CLIENT can use this equipment as spare parts for the remaining equipment.
• During the transition from older software to newer software as part of the Evolution
upgrade, the CLIENT can use the software and/or equipment during a transitional period in
parallel with the new software.
• If the CLIENT should use the older software and/or equipment in any way which deviates
from the above-mentioned conditions, these are to be deactivated and returned to ABB at
the CLIENT’s expense. ABB will at its own discretion scrap or refurbish these.
• The CLIENT may not resell, assign, transfer or otherwise make available to third parties this
older software and/or equipment.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
Page

Rev
Page 24 of 26

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• If one or more of the above-mentioned conditions is not met by the CLIENT, ABB will be
entitled to demand from the CLIENT the full purchase price for the new software which
replaced the older software and/or equipment.

(5) The parties may adjust the software maintenance services after the end of the contract
period in question. If the SERVICE is increased from basic software maintenance or software
maintenance to software maintenance upgrades, the new contract period will be three years. If
the parties should extend or reduce the existing service level, the new contract period is one year.

If the client first orders the software maintenance upgrades module for software versions older
than the most recent or cancels the software maintenance upgrades module and wishes to use
it again at a later date, a one-off additional fee will be charged.

The amount of this fee depends on the time that has elapsed without a valid agreement for the
software maintenance upgrades module and on the number of software versions released during
this time and must therefore be requested in individual cases.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
Page

Rev
Page 25 of 26

0
"CONFIDENTIAL”

9.4 Service Specification for Asset Health Management

9.5 Service Specification for Cyber Security

This SERVICE is not part of the CONTRACT.

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .
 Customer SWCC
Commercial Proposal
End User SWCC
Project Project No. 701417 for periodic maintenance of the
Dated 19-Sep-2021
Detail comprehensive control system

 Location
Client Ref.
ABB Ref.
Yanbu
RFQ# 701417
P-18-2317172
Page

Rev
Page 26 of 26

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"CONFIDENTIAL”

ABBREVIATIONS

Abbreviation Definition

ePO (McAfee) ePolicy Orchestrator

RAP Remote Access Platform

SPH Symphony Plus Historian

WSUS Windows Server Update Service

KPI Key Performance Indicator

This document is the property of ABB and contains Confidential information which must not be duplicated, used or disclosed
other than expressly authorized by .