Scribd
Upload
163 views3 pages

Plant Pals Operations Training Plan

The document presents a draft operations and training plan for a new Plant Pals service. The plan aims to create sustainable fulfillment practices to ensure the smooth running of daily operations and support a 5% revenue increase goal. Key deliverables include delivering 95% of orders on time within one month of launch, packaging all orders within two business days, and training 90% of employees before launch. The budget for the plan is $75,000. The scope covers customer service standards, delivery processes, and training protocols. The project team includes roles from fulfillment, quality assurance, inventory, finance, HR, and training to ensure the plan's success.

Uploaded by

Sameh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
163 views3 pages

Plant Pals Operations Training Plan

The document presents a draft operations and training plan for a new Plant Pals service. The plan aims to create sustainable fulfillment practices to ensure the smooth running of daily operations and support a 5% revenue increase goal. Key deliverables include delivering 95% of orders on time within one month of launch, packaging all orders within two business days, and training 90% of employees before launch. The budget for the plan is $75,000. The scope covers customer service standards, delivery processes, and training protocols. The project team includes roles from fulfillment, quality assurance, inventory, finance, HR, and training to ensure the plan's success.

Uploaded by

Sameh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Project Plant Pals

Operations & Training Plan


February 15th

Document Status: Draft | In Review | Approved

Executive Summary:

Our plan is to build an Operations and Training plan for the new Plant Pals service to
create sustainable fulfillment and delivery practices for the services day to day
operations.

Project Goal

SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


● Ensure Plant Pals service runs smoothly and support the larger project goal of
a 5% revenue increase for Office Green by creating internal processes and
training procedures for support teams to meet the demands of new service
six months.

Deliverables

● 1. Deliver 95% of orders on time within one month of launch.


2. All orders should be packaged and ready for shipment within two business
days of being placed.
3. Train 90% of employees before official service launch.
Business Case / Background

Why are we doing this?


●

Benefits, Costs, and Budget

Benefits:
● Support new service leading to 5% revenue increase, reduce late shipments
and related costs, increase customer satisfaction
● Additional benefits (optional):

Costs:
● Price of software, installation fees, time spent on hiring and training
● Additional cost areas (optional):

Budget needed:
● $75,000

Scope and Exclusion

In-Scope:
● Customer service standards, delivery processes, training protocols
● Other in-scope items (optional):

Out-of-Scope:
● Product development, vendor contracts
● Other out-of-scope items (optional):

Project Team

Project Sponsor: Director of Operations

Project Lead: Project Manager (You!)


Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,
Financial Analyst, Human Resources Specialist, Training Manager

Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


Sales Director, Sales Team, Marketing Director, Investors

Measuring Success

What is acceptable:
1.
2.

You might also like