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The Area: Google Customer Solutions (GCS)

The Google Customer Solutions (GCS) team helps advertisers and publishers grow their businesses by providing strategic support and solutions. As an Account Manager on the GCS team, one would manage a portfolio of client accounts, drive growth through outstanding customer service and sales, and work towards quarterly goals. The role requires a master's degree and sales experience in technology, advertising or media, with a focus on identifying customer needs and implementing Google Ads solutions to meet those needs.

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SAURABH RANGARI
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68 views

The Area: Google Customer Solutions (GCS)

The Google Customer Solutions (GCS) team helps advertisers and publishers grow their businesses by providing strategic support and solutions. As an Account Manager on the GCS team, one would manage a portfolio of client accounts, drive growth through outstanding customer service and sales, and work towards quarterly goals. The role requires a master's degree and sales experience in technology, advertising or media, with a focus on identifying customer needs and implementing Google Ads solutions to meet those needs.

Uploaded by

SAURABH RANGARI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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The area: Google Customer Solutions (GCS)

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions
(GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google,
helping entrepreneurs both individually and broadly build their online presence and grow their businesses.
We are dedicated to growing the unique needs of advertising companies. Our teams of strategists,
analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and
trends. In collaboration, we create and implement business plans broadly for all types of businesses.

The role: Account Manager, Google Customer Solutions

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google
advertising solution works for all. Your knowledge of online media combined with your communication
skills and analytical abilities shapes how new and existing businesses grow. Using your
relationship-building skills, you provide Google-caliber client service, research and market analysis. You
anticipate how decisions are made, persistently explore and uncover the business needs of Google's key
clients and understand how our range of product offerings can grow their business. Working with them,
you set the vision and the strategy for how their advertising can reach thousands of users.

Additional Role Description:

As an Account Manager, you'll act as the Google Customer Solutions representative for a respective set
of customers and agencies. You will focus on improving long-term relationships with our customers and
driving scalable product adoption and business growth.

We are focused on empowering agencies and customers with Google Ads advertising solutions. You will
gain broad exposure to many Google products, customers, and agencies across various sectors. You will
work towards identifying and implementing solutions that best suit the unique needs of our agency
partners and Google Customer Solutions customers.

Responsibilities:

- Manage a portfolio of businesses by understanding growth drivers, identifying opportunities for growth,
managing risks and building quarterly plans for achievements.

- Drive customer growth by delivering outstanding customer sales experience and achieving customer
business and marketing objectives.
- Own end-to-end sales process, by driving customer outreach, sales pitches, solution implementation
and performance evaluation.

- Work towards quarterly business and product growth goals.

Minimum qualifications:

- Master's degree or equivalent practical experience.

- 1 year of relevant experience.

Preferred qualifications:

- Sales experience in a technology, advertising, media sales and/or internet environment.

- Experience with Google Ads and YouTube account management, managing advertising and/or media
campaigns.

- Media experience across a variety of platforms (TV, Radio, Print, Sponsorship, etc.).

- Ability to multitask; with experience managing multiple accounts simultaneously while paying attention to
detail.

- Ability to thrive in a rapidly changing environment with excellent problem-solving, creative thinking and
analytical skills.

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