MINISTRY OF EDUCATION, MALAYSIA
VOCATIONAL COLLEGE STANDARD CURRICULUM
COURSE INFORMATION
PROGRAMME : COSMETOLOGY
SALON SERVICES AND PRODUCTS SALES
COURSE NAME :
COURSE CODE : HKM 4043
YEAR / SEMESTER : 2 SEMESTER 4
CREDIT UNIT : 3.0
CONTACT HOUR : FACE TO FACE : 5.0 HOURS / WEEK
NON FACE TO FACE :
COURSE TYPE : VOCATIONAL
PREREQUISITE :
CORE REQUISITE :
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COURSE OUTCOMES (COMPETENCY UNIT WORK ACTIVITIES)
Upon completion of this competency unit, trainees will be able to:
1. Check service and products offered
2. Check promotional package
3. Carry out service and products sales
4. Carry out service and products sales documentation
COURSE DESCRIPTION (COMPETENCY UNIT DESCRIPTOR)
Salon Services And Products Sales competency unit is an activity to sell services and products offered by the company. This activity will
contribute to the additional income of the salon business. The outcome of this competency unit is to meet company’s sales target and increase
company revenue. The person who is competent in Salon Service And Products Sales should be able to comprehend benefits, services,
product packages and pricing. She/he should be able to check service and products offered, carry out service and products sales and carry out
service and products sales documentation.
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CONTENT AND LEARNING STANDARDS
PROGRAMME : COSMETOLOGY
COURSE NAME : SALON SERVICES AND PRODUCTS SALES
COURSE CODE : HKM 4043
CONTACT HOURS CONTENT STANDARD LEARNING STANDARD ASSESSMENT CRITERIA
(TRAINING (WORK ACTIVITIES) (RELATED KNOWLEDGE / RELATED SKILLS
DURATION) / ATTITUDE / SAFETY / ENVIRONMENTAL)
(3 WEEKS) 1. CHECK SERVICES RELATED KNOWLEDGE ASSESSMENT CRITERIA
AND PRODUCTS
THEORY: OFFERED 1.1 Services and products(skin care and 1.1 Service and product offered such
3 HOURS cosmetic) offered: as facial services, body therapies,
● Facial services facial /body electrotherapy listed
PRACTICAL: ● Body therapies and benefits/effects explained in
9 HOURS ● Facial/Body electrotherapy accordance with beauty industry
● Thermal therapies guidelines
● Make up services 1.2 Service and product functions and
● Eyelash/ eyebrow enhancement benefits explained
● Superfluous hair service: 1.3 Service packaged plan specified
o Hair depilation/ lightening 1.4 Company service package
● Décolleté therapy promotion such as discount
● Body Electrotherapies vouchers, gift certificates, early
● Aesthetic specialized therapies birds and coupons determined
1.2 Service and product functions and benefits and prioritized in accordance with
1.3 Service packaged plan (membership clients preferences
privileges, loyalty programme, festive 1.5 Packaged price list confirmed in
promotion, etc.) accordance with promotion
program
1.6 Promotion brochures, catalogues,
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flyers identified
RELATED SKILLS
1.1 Review service and product offered
1.2 Identify service and product functions and
benefits
1.3 Identify service packaged plan
1.4 Review company service package promotion
ATTITUDE / SAFETY / ENVIRONMENTAL
Attitude:
1.1 Meticulous and thorough in checking service
and products offered
1.2 Ensure clarity of client requirements
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CONTENT AND LEARNING STANDARDS
PROGRAMME : COSMETOLOGY
COURSE NAME : SALON SERVICES AND PRODUCTS SALES
COURSE CODE : HKM 4043
CONTACT HOURS CONTENT STANDARD LEARNING STANDARD
(TRAINING (WORK ACTIVITIES) (RELATED KNOWLEDGE / RELATED SKILLS ASSESSMENT CRITERIA
DURATION) / ATTITUDE / SAFETY / ENVIRONMENTAL)
(3 WEEKS) 2 CARRY OUT RELATED KNOWLEDGE ASSESSMENT CRITERIA
PROMOTIONAL
THEORY: PACKAGE CHECK 2.1 Promotional service package such as: 2.1 Promotional service package
3 HOURS ● Occasional (school holiday, confirmed
festival 2.2 Packaged price list determined
PRACTICAL: ● Celebration (anniversary, birthday, and justified in accordance with
9 HOURS mother day) service requirements
2.2 Service package combination (facial plus 2.3 Promotional program plan
body therapies, etc) confirmed in accordance with client
2.3 Product promotional package items (skin needs and beauty industry
care, body therapy products, etc) guidelines
2.4 Packaged price list 2.4 Suitability of promotion publicity
2.5 Promotion publicity medium : medium such as brochures,
● Electronics (Television, radio, etc) catalogues, flyers assured
● Digital ( website, social media, etc)
● Printed materials (brochures,catalogues,
flyers, etc)
RELATED SKILLS
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2.1 Check promotional service package
2.2 Check packaged price list
2.3 Check promotion program
2.4 Check promotion publicity medium
ATTITUDE / SAFETY / ENVIRONMENTAL
Attitude:
2.1 Meticulous and thorough in checking
promotional package
2.2 Ensure clarity of promotion program
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CONTENT AND LEARNING STANDARDS
PROGRAMME : COSMETOLOGY
COURSE NAME : SALON SERVICES AND PRODUCTS SALES
COURSE CODE : HKM 4043
CONTACT HOURS CONTENT STANDARD LEARNING STANDARD ASSESSMENT CRITERIA
(TRAINING (WORK ACTIVITIES) (RELATED KNOWLEDGE / RELATED SKILLS
DURATION) / ATTITUDE / SAFETY / ENVIRONMENTAL)
(8 WEEKS) 3 CARRY OUT SERVICE RELATED KNOWLEDGE ASSESSMENT CRITERIA
AND PRODUCTS
THEORY: SALES 3.1 Company sales target 3.1 Company sales target confirmed
8 HOURS 3.2 Sales kit (packaged list, price list, promotion in accordance with company
duration and validity of service packages, etc) policies
PRACTICAL: 3.3 Service and products sales procedure and 3.2 Promotional package plan
24 HOURS technique compiled and followed
3.4 Sales performance status 3.3 Service and products sales
procedure followed
RELATED SKILLS 3.4 Sales performance status
recorded in accordance with
3.1 Check company sales target documentation procedure
3.2 Execute service and product sales 3.5 Services and product sales are
3.3 Document sales performance executed in accordance with
sales method and techniques
ATTITUDE / SAFETY / ENVIRONMENTAL
Attitude:
3.1 Pro active in executing services and product
sales activities
3.2 Detailed and precise in recording sales
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performance
CONTENT AND LEARNING STANDARDS
PROGRAMME : COSMETOLOGY
COURSE NAME : SALON SERVICES AND PRODUCTS SALES
COURSE CODE : HKM 4043
CONTACT HOURS CONTENT STANDARD LEARNING STANDARD ASSESSMENT CRITERIA
(TRAINING (WORK ACTIVITIES) (RELATED KNOWLEDGE / RELATED SKILLS
DURATION) / ATTITUDE / SAFETY / ENVIRONMENTAL)
(3 WEEKS) 4 CARRY OUT SERVICE RELATED KNOWLEDGE ASSESSMENT CRITERIA
AND PRODUCTS
THEORY: SALES 4.1 Service and product transactions records 4.1 Service and product transactions
3 HOURS DOCUMENTATION 4.2 Bill and receipts issuance procedure records gathered and filed in
4.3 Payment mode (cash, credit/debit card, etc) accordance with company
PRACTICAL: 4.4 Payment/cash list registration process Standard Operating Procedure
9 HOURS 4.5 Documentation procedure\ 4.2 Bill and receipts issuance
4.6 Service and products sales status procedure followed
4.7 Reporting procedure 4.3 Payment /cash list registered and
printed in accordance with
RELATED SKILLS company documentation
procedure
4.1 Compile service and product transaction 4.4 Service and products sales
records status documented and
4.2 Issue bills and receipts to client respective documents submitted/
4.3 Record payment/cash list circulated to superior/ authorised
4.4 Report service and products sales status to personnel
superior/ authorized personnel
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ATTITUDE / SAFETY / ENVIRONMENTAL
Attitude:
4.1 Systematic and organized in compiling
service and product transaction records
4.2 Detailed and precise in reporting sales sales
status
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CORE ABILITY
CORE ABILITY
SILA RUJUK LAMPIRAN A : JADUAL PEMETAAN NOSS DAN KSKV
SILA RUJUK LAMPIRAN B : JADUAL PEMETAAN NOSS DAN CORE ABILITY
TOOLS, EQUIPMENT AND MATERIALS (TEM)
ITEMS RATIO (TEM : TRAINEES)
1. Computer with internet and peripherals 1. 1:2
2. Office facilities (printer, telephones, etc.) 2. As per requirements
3. Payment register machine/credit card transaction facilities 3. 1:15
4. Beauty Industry Guidelines 4. 1:1
5. Sample of company policies and various proceduresmanual 5. 1:1
6. Service and product offered list 6. 1:1
7. Service package plan(membership privileges, loyalty programme, 7. 1:1
etc)
8. Sample of package price list 8. 1:1
9. Promotional sales kit set (brochures, catalogues ,flyers,etc) 9. 1:1
10. Service and products sales procedure manual 10. 1:1
11. Service and product transactions records 11. 1:1
12. Sample of receipts, payment/cash bills,etc 12. 1:1
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REFERENCES
1. Anatomy coloring workbook – The Princeton Review – 2nd edition (by I. Edward Alcamo, Ph.D. ISBN: 0-375-
76342-2
2. Ann Gallant Body Treatments and Dietetics for the Beauty Therapist , ISBN 0 85950 400 X Library edition & 0
85950 401 8 Student edition
3. Dorling Kindersley, London; Human Body: An Illustrated guide to every part of the human body and how it
works. First UK Edition, 2001. ISBN-10: 0751335142, ISBN-13: 978-0751335149
4. Dr KalyaniPremkumar (2009); Lippincott Williams & Wilkins; Pathology A to Z: A handbook for Massage
Therapist. Third edition (January 23, 2009); ISBN-10: 0781747996, ISBN-13: 978-0781747998
5. Dawn Mernagh-Ward & Jennifer Cartwright, Health and Beauty Therapy – A Practical Approach for NVQ
Level 3 – Second Edition. ISBN 0 7487 6078 4
6. Hong Cheng, Philip Kotler, Nancy Lee (2010), Social Marketing for Public Health: Global Trends and Success
Stories, Jones & Bartlett Publishers, ISBN : 9781449610081
7. Philip Kotler, Joel Shalowitz, MD, MBA, Robert J. Stevens (2011), Strategic Marketing For Health Care
Organizations: Building A Customer-Driven Health System, John Wiley & Sons., ISBN : 9781118047170
8. Lorraine Nordmann, Professional Beauty Therapy – the official guide to level 3 . 4th edition, ISBN 9781-1-
4080-1928-3
9. Robert D Hastings (2011), Sales Success - A Guide to successful sales: Understanding what makes top
sales achievers successful. Create Space Independent Publishing Platform, ISBN-10: 1460984331. ISBN-13:
978-1460984338
Steve Curtin (2013), Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary
to Extraordinary, AMACOM. ISBN-10: 0814432808. ISBN-13: 978-0814432808
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