Programme: Post Graduate Diploma in Management

Term/Academic Session: Term IV/2021-22

Course: Management Information Systems (Compulsory 3 Credits Course)
Facilitator: Prof. Anuj Sharma (Email: [email protected]; Tel. Number: 135)
No. of Sessions: 20 (Online mode)/ 20 (Offline mode)
No. of Hours: 30

About the Course:

This course introduces the basic concepts associated with the strategic adoption,
implementation, utilization, and performance evaluation of Information Systems in
organizations. It discusses the significant managerial aspects of transforming data into
information and treating information as a strategic organizational asset. The major objective of
this course is to explore various ways by which Information Technology relates to
organizational vision, mission, and objectives in the global world.
With IT and systems becoming an important force shaping entire industries and value creation
in firms, it is important that managers in every functional role understand their role of selecting
the right IT systems and learn the factors that lead to successful adoption and governance of IT
systems in their organization. This course will discuss the role of managers in selecting,
adopting & exploiting IT systems effectively.

Learning Outcomes:
 Learn what Management Information Systems are all about
 Understand how Information Systems are used in organizations
 Acquire skills about using current end-user systems for communication, data
transformation, collaboration, and problem-solving.
 Understand how IT can impact organizational strategy
 Learn to align important theoretical concepts with the strategic adoption and usage of
Information Systems
 Awareness about data security and ethics issues in Information Systems

In addition to content specific course objectives, the course intends to help students develop a
wide range of analytical, communication, interpersonal, and technology skills

Pedagogy:
The course will involve lectures, self-readings, case studies, and discussions. The pedagogy
involves inputs from the facilitator, self-readings and case study presentations by the
participants. Case studies will be supplemented by extensive self-readings. Participants are
expected to go through the prescribed readings/book chapter for the session, summarize and
critique these reading and try to identify the linkage between the prescribed readings for the
session and those covered earlier. Participants will prepare a PowerPoint presentation of the
case in their respected groups and one or two people from the group will need to present the
case in the class.

Evaluation:
The course evaluation will be based on the participant’s presentations, class activities, and
assignment submissions during the sessions and their performance in quizzes and end-term
evaluations of the course. The weight of the components are as follows:

Quizzes (Number will vary based on teaching mode): 40%

End Term: 50%
Class Participation and Group Assignment Submissions*: ±10%
(*Refer CP Policy)

Suggested Textbooks:
1."Management Information Systems: Managing the Digital Firm (16th Edition)" by Ken
Laudon and Jane P. Laudon, Publisher: Pearson Education; ISBN-10: 813178746X (MIS-
L&L)*

Reference Books:
1. Management Information Systems (12th Edition) by James A. O'Brien, George M. Marakas
and Ramesh Behl, McGraw-Hill Education India Pvt. Ltd - New Delhi
2. Management Information Systems by Stephen Haag, Amy Phillips, Maeve Cummings, Tata
McGraw Hill Education; 8th edition, ISBN-10: 0070668361
3. Management Information Systems by T. Lucey, Cengage Learning EMEA, ISBN-10:
185805303X
4. Management Information Systems by Effy Oz, Course Technology Inc, ISBN-10:
0760049467
5. Management Information Systems: A Global Digital Enterprise Perspective by -Waman S.
Jawadekar, Tata McGraw-Hill Education; 6th edition (July 2017), ISBN-10: 1259026698

Session Plan**:

Session Session Objectives Prescribed Reading Case/Additional Material

No(s).

Module I: Information Systems: Technology, Management and Organization Dimensions

Module Objective:
This module provides frameworks and cases that will build an understanding that will help managers
understand role of IT based systems in business organizations.
1-3 To Discuss the 1. Chapter 1-(MIS-L&L) 1. Facebook Fake News in the
Role of Information Information Systems in Global Post-Truth World*- HBR
Systems in Business Today Case
Business 2. Mastering the Three Worlds
of Information Technology by
Andrew McAfee- HBR
Reading*
4-5 To learn the Chapter 2- (MIS-L&L)- Global Aryan Cab- CIMP Developed
evolution of E-Business: How Businesses Case
Information Use Information Systems ITC e-Choupal- IVY Case
Systems for Global
E-Business
6-7 To align the IS Chapter 3- (MIS-L&L) Strategic IT Transformation at
Strategy with Information Systems, Accenture- Kellogg Case
Business Strategy Organizations, and Strategy
Module II: Information Systems – Basic Building Blocks
Module Objective:
This module explains the basic building blocks of an Information System which include IT
Infrastructure, Databases, Telecommunication and Computer Networks.
8 To learn basics of Chapter 5- (MIS-L&L)
IT Infrastructure IT Infrastructure and Emerging
Technologies
9-10 To discuss the Chapter 6- (MIS-L&L) Harrah's Entertainment Inc. -
basics of Business Foundations of Business HBS Case*
Intelligence and Intelligence: Database and
Databases and data Information Management
driven decision
making Chapter 12- (MIS-L&L)
Enhancing Decision Making
11-12 To learn the 1. Chapter 7- (MIS-L&L) 1. Strategy and the Internet by
principal Telecommunications, the Michael E. Porter- Harvard
components of Internet, and Wireless Business Review
telecommunications Technology 2. Rethinking Strategy in a
networks and
critical networking 2. Networks and Networking Networked World (or Why
Software- HBR Reading Michael Porter Is Wrong about
technologies the Internet) by Don Tapscott

Module III: Enterprise Applications and Strategic Issues

Module Objective:
This module explains how to adopt and exploit the IT systems, and the best practices for IT
governance so as to derive the maximum benefits out of their IT systems.
13 To learn the role of 1. CRM Done Right- HBR Harrah's Entertainment Inc. -
IT systems in Reading* HBS Case*
managing the 2. Chapter 9 -(MIS-L&L)
customers
Achieving Operational
Excellence and Customer
Intimacy: Enterprise
Applications
14 To learn the role of 1. Chapter 9 -(MIS-L&L) Ford Motor Company: Supply
IT systems in Achieving Operational Chain Strategy- HBS Case*
achieving Excellence and Customer
operational Intimacy: Enterprise
excellence Applications
2. Creating the One-Touch
Supply Chain- HBR Reading
 15-16 To discuss the 1. Reengineering a Business Harley Davidson Motor
evolution and Process by Thomas H. Company: Enterprise Software
implementation of Davenport* Selection -HBS Case*
enterprise 2. Business Process
based systems in Reengineering: IT-Enabled
business Radical Change by Donna B.
organizations Stoddard; Sirkka Jarvenpaa
3. Enterprise Resource Planning
– Technology Note by Austin
et. al.*
Module IV: Emerging Topics in the Digital Age
Module Objective:
This module discusses the emerging IT enabled business models and their applications in business
organizations and advances participants about contemporary IT concepts and issues
17-18 To learn the 1. Chapter 10 -(MIS-L&L) Flipkart: Transitioning to a
concepts related to E-Commerce: Digital Markets, Marketplace Model- HBS
E-Commerce and Digital Goods Case*
M-Commerce
2. Why Some Platforms Thrive
and Others Don’t- HBR
Reading
19-20 To learn the issues Chapter 8 -(MIS-L&L) Care-Group- HBS Case*
related to IT Securing Information Systems
Security- Malware,
Ransomware, and
Trojans
*will be mailed as softcopy

**Important Note: The course session plan may be modified and the syllabus may be updated
at the discretion of the instructor or in the event of extenuating circumstances. Students will be
notified of any change.

Email Policy:
1. Email is a great way of communication if participants write the email subject like this:
MIS –Term 4- [put your real subject here]
2. Please use your official CIMP email id to communicate with the instructor. This can verify
your identity and protect privacy. I reserve the right not to reply to any email that I cannot
verify the sender's identity. Emails without a proper subject line or having unverified sender
address are likely to be categorized as spam and are NOT guaranteed to be replied.

Class Participation Policy:

In the class, much of the learning is dependent on accessing the combined knowledge and
experience of the group. It is everyone’s job to keep the discussion productive and moving
forward. In evaluating class participation grade, the facilitator can take the following points
into consideration:
 Useful arguments expressed coherently and succinctly
 Good analysis supported by case facts or your own experience
 Relevance to previous contributions, i.e. ability to listen and build on what others say
 Constructive disagreement
  Regard, respect, and acknowledgment of others’ contributions
 Readiness to contribute to class discussions

Respect for the classroom environment, including the instructor and other students, is expected.
Disruptive Behaviour in class will not be tolerated and will result in a lower class participation
grade (minus 10% CP marks) and fine up to Rs. 5000. Disruptive Behaviour includes:
 Coming late to class or leaving early
 Late submission of the assignments
 Using a cell phone/laptop during the session (all cell phones must be turned off and put
away in class!)
 Talking or whispering with other students
 Refusing to participate in class activities, including group work
 Reading a book of different subject/newspaper or playing games during the session

Attendance Policy:
Participants are expected to be in attendance at least 80% of all scheduled class hours (or as
per attendance requirement of CIMP-PGP). Any late, absence and early departure from the
class will affect the grade.

Group/Individual Presentation:
Participants will need to collect the factual data from different sources related to the Topic
/Reading/Case Study assigned to each and synthesize the data in the form of a report and/or
presentation. The evaluation will depend upon the depth of analysis presented in the
report/presentation. Participants will prepare a PowerPoint presentation (in their respected
groups in case of group activity) and will need to present the analysis in the class. Instead of
submitting a hardcopy of your project report/presentation, you will need to email a copy to
[email protected] for evaluation.

Exam Specifications:
Exams/ Quizzes will test participant’s understanding and application of course topics. All
exams/ quizzes are closed-book. All exams/quizzes are cumulative, focusing mostly on recent
content of the course but may contain some previous coverage starting from the beginning of
the course. All of the exams/quizzes will be challenging and, if anyone is not prepared, he/she
may find them difficult to complete in the allotted time. No extra time/make-up will be
provided for any exam/quiz. Quizzes will contain both subjective and objective type questions.

Academic Integrity:
CIMP PGP Manual defines behaviours which violate the principles of academic integrity,
describes a range of appropriate sanctions for offenses, and identifies a method for promoting
the principle of academic integrity on campus. It is required that each student shall demonstrate
honesty and integrity in the completion of all assignments and in the participation of the
learning process.
Grading Policies:
The assessment of the participants will be done by the relative marking on the following basis-

A grade -All 3 categories Maximum limit of 20 % of the students

(A+, A, and A-)
B and C grades Based on instructor jurisdiction to normalize
(all categories) the grades (30-40% in each grade)
D Extremely poor performance (Maximum 20%
of the students)
F/I Fail/Inability to complete the course

(Prof. Anuj Sharma)