Service Info Technology

00110/2 EN
This Circular supersedes: SIT 00110/1

Date: 09.02.2011 DEUTZ AG

Author: Rudolf Fischer, VE-FI Ottostraße 1
51149 Köln

Phone: +49 (0) 221 822-3008 www.deutz.com

Fax: +49 (0) 221 822-15 3008

DEUTZ engines
● All DEUTZ engines
● Product number(s) EKZ:
All product code numbers
● Assemblies:
99

Services and competences for the maintenance of DEUTZ engines

The 2nd replacement is made on account of:

● Updating

One of the main jobs of the SERVICE department with its world-wide service network is the
proper servicing (maintenance, inspection, repair) of the engines delivered by DEUTZ. All
the associated activities are subject to constantly increasing quality demands from the mar-
ket and customers. The product and service quality of DEUTZ AG is assured by a certified
quality management system in accordance with DIN ISO 9001 and subsequent standards.
Subsidiaries and contract partners in the service network also use certified quality manage-
ment systems.
In order to ensure that all maintenance work on DEUTZ products can be carried out in a
qualified way with the know how appropriate to the degree of difficulty and using the nec-
essary equipment and Genuine Deutz parts, the services and competencies for mainte-
nance have been redefined iln the form of competence classes for the world-wide service.
The updated technical contents of the competence classes including an assignment to the
maintenance stages of the regular maintenance schedules, the necessary modules for en-
suring service competence and their application for service partners and customers in the
DEUTZ service network are described in the appendices 1 to 3.. An individual assignment
of competence classes to the service partners in the DEUTZ service network is made under
consideration of the regional engine population and the service requirements by the DEUTZ

Note:
The part numbers indicated in this document are not subject to updating.
Binding for the identification of spare parts is exclusively the spare parts documentation.

OBJ_DOKU-25334-001.fm 1/6 © 2011

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AG Service department in agreement with the regionally responsible companies.

Every individual service partner is obliged to create the necessary conditions for ensuring
and maintaining his service competence.

Services and competences for the maintenance of DEUTZ engines

The basis for this is the availability of the relevant eletronic data processing systems and
documentation, the use of the special tools developed for proper professional maintenance,
workshop equipment according to our specifications, trained personnel, a suitable appear-
ance and the logistic conditions for fast availability of Genuine Deutz parts.
The respective competence classes are integrated successively as part of the contract in
the agreements with our service partners and customers.
The newly developed PC-aided SERNET system is now available for self-control and
checking whether and to what extent the conditions for the service competence of the serv-
ice partners are satisfied. The performance capability of the DEUTZ service network is as-
sessed and certified by the SERNET system.

If you have questions on this topic, please contact the staff member(s) below.

Contact:
DEUTZ Engines
E-mail: [email protected]

Service Information

This document has been created digitally and is valid without a signature.

Enclosure(s):

OBJ_DOKU-25334-001.fm 2/6 © 2011

 Services and competence classes for maintenance - DEUTZ service partners and customers in the network - (Update)
Competence Services by
CC Maintenance and service schedules DEUTZ OEM with world- OEM OEM Owner
service wide self service *) customer service *) dealer *)
organisation
(contract between

T1

OBJ_DOKU-25334-001.fm
DEUTZ and
OEM head office)
1 E 20 - 30 1 Operation and mainte-     
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nance

Appendix 1
2 E 10 1 Inspection   3 3 -
E 40 - 50
2 Test and adjustment work only with world- only with
wide service agree- regional
3 Repair work also within
ment service
the scope of the warranty
agreement
4 Engine exchange (incl.
EAT)

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3 E 60 - 70 1 Work in the scope of the  4+5 - - -

warranty
Services are usually
2 Extensive diagnosis, test provided for OEM by
and adjustment work on the DEUTZ service
the whole engine organisation
3 Intermediate overhaul
4 Major overhaul
5 Mechanical reworking of
engine components

4 ● Replacement pro-  - - - -
gramme (only by DEUTZ)

CC = competence class
*) limited to the engines installed in the OEM device

© 2011
 Services and competence classes for maintenance - DEUTZ service partners and customers in the network - (Update)
CC Maintenance and service schedules Technical content
1 E 20 - 30 1 Operation and mainte- ● Regular maintenance work according to the maintenance schedules (job cards B) contained in the

T2
nance operating manuals, visual inspections, cleaning work, testing and replacement of maintenance

OBJ_DOKU-25334-001.fm
parts and operating media, test run and function test.

2 E 10 1 Inspection ● Testing the actual condition of the engine and engine components, error analysis, comparison of
E 40 - 50 nominal with actual condition and definition of the resulting repair measures
2 Test and adjustment

Appendix 2
work ● Error diagnosis with SERDIA
3 Repair work also within ● Repair work on the engine periphery
the scope of the warranty
● Component replacement
4 Engine exchange (incl. ● Testing of the parts and components for reusability and repair / replacement without mechanical
EAT) rework as far as described in the workshop manual (job cards W)
● Adjustment work resulting from the repair
(3) Warranty handling according to DEUTZ specifications (SIT 4007 + 4009) including damaged part

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handling according to SIT 4002 and agreed reimbursement rates

3 E 60 - 70 1 Work in the scope of the ● Extensive engine diagnosis

warranty
● Complete disassembly, examination, repair and reassembly of the engine, engine setting, function
2 Extensive diagnosis, test and performance test on the test bench or in the drive system
and adjustment work on
● Extensive, know-how intensive repair work on the drive assembly, parts and components includ-
the whole engine
ing mechanical rework according to maintenance documents (job cards I)
3 Intermediate overhaul
● Commissioning
4 Major overhaul
(1) Warranty handling according to DEUTZ specifications (SIT 4007 + 4009) including damaged part
5 Mechanical reworking of handling according to SIT 4002 and agreed reimbursement rates

4 ● Replacement pro- ● Series processing/production of components, replacement parts and replacement engines
gramme (only by
● DEUTZ processing specifications, design drawings, delivery and manufacturer specifications are
DEUTZ)
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a binding basis for the processing/production

● High quality machines/equipment and tools must be available
● The quality standard of the genuine parts must be safely guaranteed

CC = competence class

© 2011
 Services and competence classes for maintenance - DEUTZ service partners and customers in the network - (Update)
Competence class Modules
CC Basic conditions / Maintenance documen- Service training Tools Workshop equipment
parts logistics tation 1/2

1 1 Operation and mainte- ● Parts stocking ● Operation Manual ● Maintenance ● Special tools ac- ● Workshop equip-
nance according to cording to the op- ment for carrying

T3

OBJ_DOKU-25334-001.fm
● Spare parts list
population mix erating manual out maintenance
● Technical Bulletin
work
2 1 Inspection ● Parts stocking ● Workshop manual ● Type-related ● Special tools ac- ● Workshop equip-
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2 Test and adjustment according to 2 engine tech- cording to the ment for engine

Appendix 3
work ABC analysis ● DEPIC 2 (OEM) nology workshop manu- part disassembly/
and determina- ● System tech- al or job cards W assembly
3 Repair work also within ● Global SIS 2
tion of degree nology
the scope of the war- ● Service Bulletin ● Cleaning, testing,
of service relat-
ranty ● Troubleshoot- disassembly and
ed to regional ● Spare parts bulletin
ing / engine assembly of en-
4 Engine exchange (in- population mix
diagnosis gine parts
cl. EAT)
● DP systems
3 1 Work in the scope of the ● Acceptance and ● Expert train- ● Special tools ac- ● Complete disas-

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warranty setting regulations ing cording to the re- sembly and as-
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2 Extensive diagnosis, ● Repair regulations ● Workshops pair documents or sembly

test and adjustment job cards I ● Test bench equip-
● Global SIS 3
work on the whole en- ment for engines
● SERPIC (DEUTZ)
gine and components
3 Intermediate overhaul + Job cards 3 ● Processing ma-
4 Major overhaul ● SERSOND 3 chines for repair
(OEM) and reworking of
5 Mechanical reworking
engine parts and
of engine components + Job cards 3 components ac-
● Service info tech- cording to mainte-
nology nance documents

© 2011
 Services and competence classes for maintenance - DEUTZ service partners and customers in the network - (Update)
Competence class Modules
CC Basic conditions / Maintenance documen- Service training Tools Workshop equipment
parts logistics tation 1/2

4 ● Replacement pro- ● Processable ● Special processing ● Special tools ac- ● Special high qual-
gramme (only by old parts regulations cording to ity mechanical

T4

OBJ_DOKU-25334-001.fm
DEUTZ) ● Design drawings processing and processing ma-
manufacturer chine for process-
● Global SIS 4
specifications
ing engine parts
+ Job cards 4
and components

Appendix 3
according to man-
ufacturer specifi-
cations
1 Rang of equipment according to the specifications of SERNET or the DEUTZ Workshop Equipment brochure
2 If
own workshop equipment components are not economically viable in individual cases, the work must be able to be performed by regional service pro-
viders under the supervision of the

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© 2011