How To Write A Assisted Living Facility Business Plan
How To Write A Assisted Living Facility Business Plan
[Sample Template]
Are you about starting an assisted living facility? If YES, here is a complete sample
assisted living facility business plan template & feasibility study you can use for
FREE. There are business opportunities all around us that can guarantee us steady flow of
income.
For instance, if you love the elderly and you enjoy working with them, you can consider
opening your own assisted living facility business. Assisted living facility is different from a
hospital or healthcare facility; it can be likened to old people’s home.
Assisting individuals with daily living activities can be an overwhelming undertaking and it
can be physically tasking and the equivalent of a full-time job. An assisted living facility
provides assistance to individuals by administering medications, preparing meals,
household tasks and assisting with physical exercise et al; assisted living facilities are a
viable option for families seeking quality care for their aging loved ones.
Table of Content [hide]
o What It Takes to Open an Assisted Living Facility?
o 1. Industry Overview
2. Executive Summary
o 3. Our Products and Services
o 4. Our Mission and Vision Statement
5. Job Roles and Responsibilities
6. SWOT Analysis
7. MARKET ANALYSIS
o 8. Our Target Market
o Our competitive advantage
o 9. SALES AND MARKETING STRATEGY
o 10. Sales Forecast
o 11. Publicity and Advertising Strategy
o 12. Our Pricing Strategy
13. Startup Expenditure (Budget)
o 14. Sustainability and Expansion Strategy
2. Executive Summary
Papas & Mamas Assisted Living Facilities, LLC is a standard and licensed assisted living
facility that will be located in the heart of Cape May – New Jersey in a neatly renovated and
secured housing facility; an assisted home for the elderly that is specifically designed and
equipped with the needed accommodation facilities / gadgets to give comfort and security to
all our residence irrespective of the religious affiliations, their race, and health condition.
Papas & Mamas Assisted Living Facilities, LLC is a family owned and managed business
that believe in the passionate in ensuring that the aging population are well taken care of
and in the pursuit of excellence and financial success with uncompromising services and
integrity which is why we have decided to venture into the hospitability industry by
establishing our own assisted living facility business.
We are certain that our values will help us drive the business to enviable heights and also
help us attract the numbers of clients that will make our facility fully occupied year in year
out.
We are going to be a health conscious and customer-centric assisted living facility business
with a service culture that will be deeply rooted in the fabric of our organizational structure
and indeed at all levels of the organization. With that, we know that we will be enables to
consistently achieve our set business goals, increase our profitability and reinforce our
positive long-term relationships with our clientele, partners (vendors), and all our employees
as well.
Our accommodation facility will be decorated in an exquisite and elegant facade, so much
so that it will be a conspicuous edifice in the city where it is located.
Papas & Mamas Assisted Living Facilities, LLC will provide a conducive lodging for our
customers; we will engage in services such as continuing care retirement communities,
assisted living facilities and homes for the elderly, independent-living facilities, providing
room and board, nursing and other supervision services, assistance in daily living and
housekeeping services
Papas & Mamas Assisted Living Facilities, LLC will be equipped with everything that will
make life comfortable for the elderly. We will as build a fitness room and library et al. We will
also install a free Wi-Fi that will enable our residence and guests surf the internet with their
laptop in the room free of charge, and there will be wireless access in all the public area
within the lodging facility.
Papas & Mamas Assisted Living Facilities, LLC is a family business that is owned and
managed by Mrs. Ruth Bob – Simpson and her family. Mrs. Ruth Bob – Simpson is a
licensed Assisted Living Administrator, nurse and social health worker with well over 25
years of experience working for leading brand in the industry. She has a Master’s Degree in
Public Health and she is truly passionate when it comes to taking care of the aging
population.
3. Our Products and Services
Poppas & Mommas Assisted Living Facilities, LLC is set to operate a standard Assisted
Living Facility service in Cape May, New Jersey. The fact that we want to become a force to
reckon with in the Assisted Living Facility industry means that we will provide our clients a
conducive and highly secured accommodation.
In all that we do, we will ensure that our customers are satisfied and are willing to
recommend our facility to their family members and friends.
We are in the Assisted Living Facility business to deliver excellent services and to make
profits and we are willing to go the extra mile within the law of the United States to achieve
our business goals, aims and objectives. These are the services that Papas & Mamas
Assisted Living Facilities, LLC will be offering;
Our vision is to become the number one choice when it comes to assisted living
facility service delivery in the whole of New Jersey and also to be amongst the top 20
assisted living facility service provider in the United States of America within the next
10 years.
Poppas & Mommas Assisted Living Facilities, LLC is in business is to establish a first
class assisted living facility service that will take care of both highly placed clients
and lowly placed clients as long as they can afford our services.
We want to become one of the leaders in the assisted living facility industry in New
Jersey, and in The United States of America.
Responsible for overseeing the smooth running of HR and administrative tasks for
the organization
Design job descriptions with KPI to drive performance management for clients
Regularly hold meetings with key stakeholders to review the effectiveness of HR
Policies, Procedures and Processes
Maintains office supplies by checking stocks; placing and expediting orders;
evaluating new products.
Ensures operation of equipment by completing preventive maintenance
requirements; calling for repairs.
Defining job positions for recruitment and managing interviewing process
Carrying out staff induction for new team members
Responsible for training, evaluation and assessment of employees
Responsible for arranging travel, meetings and appointments
Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in
professional organizations.
Oversees the smooth running of the daily office activities.
Identify, prioritize, and reach out to new clients, and business opportunities et al
Identifies development opportunities; follows up on development leads and contacts;
participates in the structuring and financing of projects; assures the completion of
projects.
Writing winning proposal documents, negotiate fees and rates in line with
organizations’ policy
Responsible for handling business research, market surveys and feasibility studies
for clients
Responsible for supervising implementation, advocate for the customer’s needs, and
communicate with clients
Develop, execute and evaluate new plans for expanding increase sales
Document all customer contact and information
Represent Papas & Mamas Assisted Living Facilities, LLC in strategic meetings
Help increase sales and growth for Papas & Mamas Assisted Living Facilities, LLC.
Accountant/Cashier
Responsible for preparing financial reports, budgets, and financial statements for the
organization
Provides managements with financial analyses, development budgets, and
accounting reports; analyzes financial feasibility for the most complex proposed
projects; conducts market research to forecast trends and business conditions.
Responsible for financial forecasting and risks analysis.
Performs cash management, general ledger accounting, and financial reporting for
the organization
Responsible for developing and managing financial systems and policies
Responsible for administering payrolls
Ensuring compliance with taxation legislation
Handles all financial transactions for Papas & Mamas Assisted Living Facilities, LLC
Serves as internal auditor for Papas & Mamas Assisted Living Facilities, LLC.
Cleaners:
6. SWOT Analysis
Poppas & Mommas Assisted Living Facilities, LLC is set to become one of the leading
assisted living facility in New Jersey which is why we are willing to take our time to cross
every ‘Ts’ and dot every ‘Is’ as it relates to our business. We want our assisted living facility
business to be the number one choice of all residence of Cape – May and other cities in
New Jersey.
We know that if we are going to achieve the goals that we have set for our business, then
we must ensure that we build our business on a solid foundation. We must ensure that we
follow due process in setting up the business.
Even though our Chief Executive Officer (owner) has a robust experience in social work and
taking care of the aging population, we still went ahead to hire the services of business
consultants that are specialized in setting up new businesses to help our organization
conduct detailed SWOT analysis and to also provide professional support in helping us
structure our business to indeed become a leader in the assisted living facility industry.
This is the summary of the SWOT analysis that was conducted for Papas & Mamas
Assisted Living Facilities, LLC;
Strength:
Our strength lies in the fact that we have a team of well qualified professionals manning
various job positions in our organization. As a matter of fact, they are some of the best
hands in the whole of Cape – May, New Jersey. Our location, the Business model we will
be operating on, well equipped facility and our excellent customer service culture will
definitely count as a strong strength for us.
Weakness:
Poppas & Mommas Assisted Living Facilities, LLC is a new business which is owned by an
individual (family), and we may not have the financial muscle to sustain the kind of publicity
we want to give our business and also to attract some of the highly experienced hands in
the assisted living facility industry.
Opportunities:
The opportunities that are available to assisted living facilities are unlimited considering the
fact that we have growing aging population in the United States and we are going to
position our business to make the best out of the opportunities that will be available to us in
New Jersey.
Threat:
Just like any other business, one of the major threats that we are likely going to face is
economic downturn and unfavorable government policies. It is a fact that economic
downturn affects purchasing / spending power. Another threat that may likely confront us is
the arrival of a new and bigger / well established assisted living facility brand in same
location where our outlet is located.
7. MARKET ANALYSIS
Market Trends
One thing is certain in the assisted living facility industry, the fact that there are growing
aging population in the United States, the trend will continue to benefit the industry; as the
population ages, more elderly people will require the services of assisted living facilities.
The trend in the industry is that, players in the industry are now flexible enough to adjust
their services and facilities to attract more knowledgeable and educated residents by
incorporating more technology and adapting to new markets
Another trend in the industry is that, in other to make assisted living facilities more
affordable for low income individuals, many states in the United States of America are
enacting changes to the portion of Medicaid which can be applied to Assisted Living
Facilities.
Before now, only individuals living in nursing homes were typically provided Medicaid
assistance, but in recent time, there are now a growing number of states that have
recognized the importance of offering Medicaid dollars to senior citizens living in Assisted
Living Facilities.
No doubt the assisted living facility industry will continue to grow and become more
profitable because the aging baby-boomer generation in Unites States are expected to drive
increasing demand for this specialized services and care.
8. Our Target Market
Poppas & Mommas Assisted Living Facilities, LLC is in business to service the aging
population in Cape – May, New Jersey and other cities in New Jersey. We will ensure that
we target both self – pay customers (who do not have Medicaid cover), and those who have
Medicaid cover.
Generally, those who need the services of assisted living facilities are the aging population
and perhaps those who need daily help.
The fact that we are going to open our doors to a wide range of customers does not in any
way stop us from abiding by the rules and regulations governing the assisted living facility
industry in the United States. Our staff are well – trained to effectively service our
customers and give them value for their monies. Our customers can be categorized into the
following;
Our competitive advantage
Aside from the competitions that exist amongst players in the assisted living facility industry,
they also compete against other home healthcare services providers.
To be highly competitive in the assisted living facility industry means that you should be
able to secure a conducive and secured facility, deliver consistent quality patient service
and should be able to meet the expectations of the children / family members paying for
their loved elderly parents in your facility.
Papas & Mamas Assisted Living Facilities, LLC is coming into the market well prepared to
favorably compete in the industry. Our office facility is well positioned (centrally positioned)
and visible, we have good security and the right ambience for elderly people.
Our staff are well groomed in all aspect of assisted living facility services and all our
employees are trained to provide customized customer service to all our clients. Our
services will be carried out by highly trained professional nurse’s aides, medication
management counselors, county aging workers, home health caregivers and home
caregivers who know what it takes to give our highly esteemed customers value for their
money.
Lastly, all our employees will be well taken care of, and their welfare package will be among
the best within our category (startups assisted living facility business and other related
businesses in the United States) in the industry. It will enable them to be more than willing
to build the business with us and help deliver our set goals and achieve all our business
aims and objectives.
9. SALES AND MARKETING STRATEGY
Sources of Income
Poppas & Mommas Assisted Living Facilities, LLC will ensure that we do all we can to
maximize the business by generating income from every legal means within the scope of
our industry. Below are the sources we intend exploring to generate income for Papas &
Mamas Assisted Living Facilities, LLC;
Continuing care retirement communities
Assisted living facilities and homes for the elderly
Independent-living facilities
Providing room and board
Nursing and other supervision
Assistance in daily living
Housekeeping services
Social Work
Home Medication Management
Personal Assistance Services
First Year-: $100,000 (From Self – Pay Clients); $250,000 (From Medicaid Covers)
Second Year-: $250,000 (From Self – Pay Clients); $500,000 (From Medicaid
Covers)
Third Year-: $500,000 (From Self – Pay Clients); $1,500,000 (From Medicaid Cover)
N.B: This projection is done based on what is obtainable in the industry and with the
assumption that there won’t be any major economic meltdown and natural disasters within
the period stated above. Please note that the above projection might be lower and at the
same time it might be higher.
The marketing and sales strategy of Papas & Mamas Assisted Living Facilities, LLC will be
based on generating long-term personalized relationships with our customers. In order to
achieve that, we will ensure that we offer top notch all – round assisted living facility
services at affordable prices compare to what is obtainable in New Jersey.
All our employees will be well trained and equipped to provide excellent and knowledgeable
assisted living facility services and customer service. We know that if we are consistent with
offering high quality assisted living facility service delivery and excellent customer service,
we will increase the number of our customers by more than 25 percent for the first year and
then more than 40 percent subsequently.
Before choosing a location for Papas & Mamas Assisted Living Facilities, LLC, we
conducted a thorough market survey and feasibility studies in order for us to be able to be
able to penetrate the available market and become the preferred choice for residence of
Cape – May and other cities in New Jersey. We have detailed information and data that we
were able to utilize to structure our business to attract the numbers of customers we want to
attract per time.
We hired experts who have good understanding of the assisted living facility industry to help
us develop marketing strategies that will help us achieve our business goal of winning a
larger percentage of the available market in New Jersey.
In summary, Papas & Mamas Assisted Living Facilities, LLC will adopt the following sales
and marketing approach to win customers over;
Introduce our business by sending introductory letters to residence, clubs for elderly
and other stake holders in New Jersey
Advertise our business in community based newspapers, local TV and local radio
stations
List our business on yellow pages ads (local directories)
Leverage on the internet to promote our business
Engage in direct marketing
Leverage on word of mouth marketing (referrals)
Enter into business partnership with hospitals, government agencies and health
insurance companies.
Attend health care related exhibitions/expos.
Place adverts on both print (community based newspapers and magazines) and
electronic media platforms
Sponsor relevant community health programs that appeals to the aging population
Leverage on the internet and social media platforms like; Instagram, Facebook ,
twitter, YouTube, Google + et al to promote our brand
Install our Bill Boards on strategic locations all around Cape – May, New Jersey.
Engage in road show from time to time in location with growing aging population
Distribute our fliers and handbills in target areas with high concentration of aging
population
Ensure that all our workers wear our branded shirts and all our vehicles are well
branded with our company’s logo et al.
Payment Options
At Papas & Mamas Assisted Living Facilities, LLC, our payment policy is all inclusive
because we are quite aware that different people prefer different payment options as it suits
them. Here are the payment options that will be available in every of our outlets;
Payment by cash
Payment via Point of Sale (POS) Machine
Payment via online bank transfer (online payment portal)
Payment via Mobile money
Check (only from loyal customers)
In view of the above, we have chosen banking platforms that will help us achieve our
payment plans without any itches.
The Total Fee for Registering the Business in New Jersey – $750.
Legal expenses for obtaining licenses and permits – $1,500.
Marketing promotion expenses for the grand opening of Papas & Mamas Assisted
Living Facilities, LLC in the amount of $3,500 and as well as flyer printing (2,000
flyers at $0.04 per copy) for the total amount of – $3,580.
Cost for hiring Consultant – $2,500.
Cost for Computer Software (Accounting Software, Payroll Software, CRM Software,
Microsoft Office, QuickBooks Pro, drug interaction software, Physician Desk
Reference software) – $7,000
Insurance (general liability, workers’ compensation and property casualty) coverage
at a total premium – $3,400.
Cost for leasing a standard and secured facility in Cape – May, New Jersey for 2
years – $500,000
Cost for facility remodeling – $20,000.
Other start-up expenses including stationery ($500) and phone and utility deposits
($2,500).
Operational cost for the first 3 months (salaries of employees, payments of bills et al)
– $100,000
The cost for Start-up inventory (stocking with a wide range of products such as
toiletries, food stuffs and drugs et al) – $50,000
Storage hardware (bins, rack, shelves,) – $3,720
The cost for the purchase of furniture and gadgets (Beds, Computers, Printers,
Telephone, TVs, tables and chairs et al): $4,000.
The cost of Launching a Website: $700
Miscellaneous: $10,000
We would need an estimate of $750,000 to successfully set up our home health care
services company in Miami Beach – Florida. Please note that this amount includes the
salaries of all the staff for the first month of operation.
Generating Funding / Startup Capital for Papas & Mamas Assisted Living Facilities,
LLC
Papas & Mamas Assisted Living Facilities, LLC is a family business that is solely owned
and financed by Mrs. Ruth Bob – Simpson and her family. They do not intend to welcome
any external business partners which is why he has decided to restrict the sourcing of the
start – up capital to 3 major sources.
These are the areas Papas & Mamas Assisted Living Facilities, LLC intends to generate our
start – up capital;
N.B: We have been able to generate about $200,000 (Personal savings $150,000 and soft
loan from family members $50,000) and we are at the final stages of obtaining a loan facility
of $550,000 from our bank. All the papers and document have been signed and submitted,
the loan has been approved and any moment from now our account will be credited with the
amount.
14. Sustainability and Expansion Strategy
The future of a business lies in the numbers of loyal customers that they have the capacity
and competence of the employees, their investment strategy and the business structure. If
all of these factors are missing from a business (company), then it won’t be too long before
the business close shop.
One of our major goals of starting Papas & Mamas Assisted Living Facilities, LLC is to build
a business that will survive off its own cash flow without the need for injecting finance from
external sources once the business is officially running.
We know that one of the ways of gaining approval and winning customers over is to offer
our assisted living facility services a little bit cheaper than what is obtainable in the market
and we are well prepared to survive on lower profit margin for a while.
Papas & Mamas Assisted Living Facilities, LLC will make sure that the right foundation,
structures and processes are put in place to ensure that our staff welfare are well taken of.
Our company’s corporate culture is designed to drive our business to greater heights and
training and re – training of our workforce is at the top burner.
As a matter of fact, profit-sharing arrangement will be made available to all our
management staff and it will be based on their performance for a period of three years or
more. We know that if that is put in place, we will be able to successfully hire and retain the
best hands we can get in the industry; they will be more committed to help us build the
business of our dreams.
Check List / Milestone
14. What Is The Difference Between Assisted Living And Residential Care Facility?
The primary difference is that, Residential Care Facilities are smaller than assisted living
facilities, residential care facilities can be as small as private homes that have been
converted to include living spaces for the elderly.
There are 2 levels of residential care facilities-the first level provides the minimum care and
does not need a professional licensed Nursing Home Administrator to be a part of the
management. The higher level requires a licensed Nursing Home Administrator and permits
for the supervision of medical care under the direction of a physician.
15. How Much Money Can You Make Owning An Assisted Living Facility?
In general, assisted living facilities can charge between $2,000 and $4,000 per resident per
month. But note that the exact cost depends on the location and the quality of the facility.
The amount you can make in this business depends on the size of the facility as well as its
amenities.
If you have a large facility with top – notch amenities and maintain full capacity, profits have
the potential to reach the six – figure mark or higher. If you build a true brand and open
additional assisted living facilities at new locations, it is possible to make several thousands
of dollars in profit.
16. What Qualifications Do You Need To Run A Care Home?
You would need;
17. What Are The Requirements For Opening A Day Care Center?
To apply, contact or visit the management office of each apartment building that interests
you. To apply for either type of help, visit your local Public Housing Agency (PHA).
31. What Is Considered Low Income For Senior Citizens?
According to the Federal government guidelines, a low-income senior is defined as any
individual who has attained the age of 60 and has an income of less than $30,000 a year,
which equates to about $2,450 a month, or about $80 a day.
32. Can Assisted Living Facilities Take All Your Money?
It depends on how much you have. But generally, assisted living facilities are not designed
to take all your money.
33. How Are Assisted Living Costs Determined?
The cost of the room, medication, feeding, and other miscellaneous put together are what
determine the cost for assisted living.
34. Where Do The Elderly Live When They Have No Money?
If an elderly person doesn’t have any money and is unable to make their own decisions and
can no longer live independently, they go through the conservatorship process with the
courts, and usually end up in a skilled nursing facility, covered by Medicaid.
35. What Kind Of Business Can You Start That Involves The Elderly?
Here are some of the businesses you can start that involves the elderly;
Ajaero Tony Martins is an Entrepreneur, Real Estate Developer and Investor; with a passion
for sharing his knowledge with budding entrepreneurs. He is the Executive Producer
@JanellaTV and also doubles as the CEO, POJAS Properties Ltd.