Reservation Agent: Good Morning, thank you for calling NCT Hotel, this is Bernadhen from the
reservation department. How may I help you?
Client: Yes, I’d like to reserve a room for 2, please.
RA: Before we proceed to the reservation process, may I know who is on the line?
Client: I am Karina Santos
RA: Could you spell your first name for me, please?
Client: Sure! K-A-R-I-N-A
RA: Thank you for that information Ms. Santos
May I know the exact date and time of your
arrival?
Client: I will be arriving at June 23, 2021 at 4pm until June 25.
Do you have any vacancies?
RA: Yes, we have several rooms available for those particular days.
May I know what type of room Ms. Santos you would like to stay in?
Client: May I know the kinds of room and your facilities?
RA: Certainly ma'am. We have three kinds of room,
the suite room, the executive room, and the deluxe room. Our suite room has a
balcony with the view of the ocean, a sofa set, a walk in bathroom with shower,
bathtub with hot and cold running water, Jacuzzi a king size bed and air
conditioner. It is P 12,OOO per head. Our executive room is composed of single
size bed, a balcony with the view of the mountains, two sofa sets, a walk in
closet, a bathroom with bathtub with hot and cold running water, Jacuzzi and
shower and air conditioner. It is P 15,000 per head and our deluxe room has a
double twin size bed with sofa set and two couches. It has a flat screen
television and air conditioned. It has a bathroom complete with a shower,
bathtub with hot and cold running water, Jacuzzi and a sink made of real shell.
It has a balcony with the view of the beach resort. It is P 13,500 per head. We
also offer free breakfast and dinner. Which one do you prefer sir/ma’am?
Client: I would prefer the deluxe room with free breakfast and
dinner.
RA: GREAT! Would You Like to confirm your Reservation Ms. Santos?
Client: Yes! I would like to confirm the reservation.
RA: Can I Have the Name of the persons who will be staying Ms. Santos?
Client: I, ms. Karina Santos and Ms. April Dela Cruz
RA: Ok, One more second, Mrs. Santos
Your Reservation is Now Verified, so all I need to know is your phone number
Client: IT’S 09455030930
RA: Let Me Repeat That 09455030930
Ok Ms. Santos. How will the bill be settled?
Client: Do you accept payment via credit card?
RA: YES! Ms. Santos
Now I need your credit card information to reserve the room for you. What Types of Card is
it?
Client: VISA, the number is 9-8-7-6-5-4-3-2-1.
RA: And what is the name of the Card Holder?
Client: Karina Santos
RA: Alright! Ms. Santos. Your reservation has been made for the 23rd until 25th of June, for a Deluxe
Room with a has a double twin size bed with sofa set and two couches. It has a flat screen
television and air conditioned. It has a bathroom complete with a shower,
bathtub with hot and cold running water, Jacuzzi and a sink made of real shell.
It has a balcony with the view of the beach resort. , Your Bills will be settled via VISA, Amounting
PHP 27,000 pesos, Check in at 4 o'clock. Is that correct Ms. Santos?
Client: Yes! That’s Correct
RA: We wish to inform you about our 6:00 policy, please be advised that you have to Check in
not later than 6PM, Otherwise the hotel reserves the right to give the room to waitlisted clients.
Client: Noted! Thankyou for informing me.
RA: My pleasure! Is there anything I can do for you Ms. santos?
CLIENT: No, thank you. That would be all.
RA: Thank you, MS. Santos for calling we’ll see you in June 23rd, Have a nice day
