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Service Phone Aftersales Request: Employee Information

This document is an aftersales service phone request application. It collects information about the employee making the request, including their name, employee number, position, and office address. It also collects information about the service unit, including the mobile number, make and model. The requested transactions include activating or deactivating features, changing accessories like the charger or battery, or changing the access limit. Spaces are provided for justification, remarks from customer care if the unit is defective, and approvals from the employee, manager, and service phone administrator.

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Elixa-Mae Pesa
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97 views1 page

Service Phone Aftersales Request: Employee Information

This document is an aftersales service phone request application. It collects information about the employee making the request, including their name, employee number, position, and office address. It also collects information about the service unit, including the mobile number, make and model. The requested transactions include activating or deactivating features, changing accessories like the charger or battery, or changing the access limit. Spaces are provided for justification, remarks from customer care if the unit is defective, and approvals from the employee, manager, and service phone administrator.

Uploaded by

Elixa-Mae Pesa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Application

SERVICE PHONE AFTERSALES REQUEST Date

__/__/__
EMPLOYEE INFORMATION (All details to be printed and filled out completely )

NAME OF ASSIGNEE:
Last Name First Name M.I.

EMPLOYEE NO.: EMPLOYEE STATUS: Regular Proby


POSITION: LEVEL: Manager Supervisor/Staff
DIVISION: DEPARTMENT: SECTION:
EMPLOYEE CATEGORY: Office Based Field Based LOCAL No:
COMPLETE OFFICE
ADDRESS:
Number/Floor Street/Building Name City Province ZIP
Code

SERVICE UNIT INFORMATION


Mobile Number Make/Unit Model IMSI/ESN

TRANSACTIONS
Activation/Deactivation of Features Change Accessories Change in CAP Limit
NDD Access Premium VMail Charger (Old Serial No.: _______________ ) From :

IDD Access FAX/DATA Battery (Old Serial No.: _______________ ) To :

IR Access Others___________ Others ______________________________

Change in Assignee Change in Handset Change in SIM Card

Change in Billing Address (New Billing Address: )

JUSTIFICATION /REMARKS CUSTOMER CARE REMARKS


(For Defective Units and Accessories)
Findings:

Authorized Wireless Center


Representative:
(Signature over Printed Name)

Requested by/date: Recommended by/date: Checked by/date: Approved by/date:

Employee's Signature Immediate Manager AMMD Service Phone Administrator Manager - Service Phone

AMMD COMMENTS
SIM :

ICCID :

UNIT :

IMEI :

CHARGER SN :

BATTERY SN :

RELEASED (NAME/DATE) :

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