Huawei Spare Parts Management
Service IT Application
--- iCare Spare Parts Website Operation Instruction
April 2017
Operation Directory
Contents NO.01：Login & password NO.07：Spare parts service evaluation
NO.02：Home introduction NO.08：Returned spare parts
NO.03：Basic settings NO.09：Urg overdue borrow
NO.04：parts request NO.10：View progress status
NO.05：Mail urg NO.11：Query application data
NO.06：Approval or rejection NO.12：Data export
Warm tip: click on the main features of the text can be jump to the corresponding page directly
Login-Password modification-forgot password
（ APP and web account can be generic ）
Login URL ：https://app.huawei.com/icarenext/spm
The mail or mobile
The mobile number also can be
number has registered in
directly logged
HUAWEI also can login
Click here to retrieve the password
and change the password
If you can not login or hasn’t spare parts claim , please call Huawei spare parts service center
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Home introduction : Main functions at a glance , easy to understand
Language switching, account withdrawal
Registered account information
The main function Each part of the
of navigation application clearly
presented, you
Core function can click to view
navigation bar
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Basic settings 1:Add or delete the Sub-Account -1
Step2-1:Add the new Step2-2:Download template to fill in the
Sub-Account information then import
Step6:Can be based on the name or the phone number to
search the second account to modification
Step3: You can delete
the invalid account
Step1: Click settings to
enter the account settings
Step4:Edit
page
account
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Basic settings 1:Add or delete the second accounts -2
Step2-1.0:Add a new
Sub- Account
Step2-1.1: Fill in the
phone number
Step2-1.2: Fill name
Step2-1.3:No approval is required without
authorization
Step2-1.4:Hook
protocol Step2-1.5:Click submit to
add success
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Basic settings 2： Add or manage recipient addresses -1
Step3：Add new
recipient address
Step2: Click "address" to Step6： Search according to
switch to address settings the consignee's name,
page phone number or address
Step4： Delete
unnecessary address
Step1:Click settings to
enter the account settings
page Step5： Edit
address
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Basic settings 2:Add or manage recipient addresses -2
Step3-0: Add new
recipient address
Step3-1:Fill name
Step3-2:Add phone and
zip code
Step3-3:Select province /
city / county
Step3-4：
Fill in the specific address
Step3-5：
Click Submit
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Parts request-1
Step2-1.0： Step2-2.0：Search Part Step2-3.0：
Select the commonly NO./customer Part Download the template to fill in the
spare parts to apply NO./Model/SN to apply information and import the list
Step2-1.4.0：Click on my
application list for the next step
Step2-1.1：
Select a spare part to apply
Step1:Click the “parts Step2-1.2：Select spare parts
request" to enter the add to the application form
parts request page
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Parts request-2
Step2-1.3.0:
Modify the number of
applications
Step2-1.3.1:Optional
software version
Step2-1.3.2:
Optional hardware
version
Step2-1.3.4:
Step2-1.3.5:
Return the spare parts
Click to the next
page to add spare parts
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Parts request-3
Step2-1.4.1:Select service Step2-1.4.2:You can choose
type :Minor/Critical to fill the Customer NO.
Step2-1.4.3: Modify spare
parts application information
Step2-1.4.4:Continue to add
or remove spare parts
Step2-1.4.5: Select address / edit address/Add new address
Step2-1.4.6:Add
address
Step2-1.4.7:Click to submit the application to
complete the spare parts application Return to contents
Mail urg
Step1: Enter the request inquiry page,
select a spare parts into the application
details page Step2：Click the "remind delivery"
button to send mail
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Approval or rejection: You can choose single or multiple approvals -1
Step2-1.0:Selection of spare parts Step2-2.0:Click on the "details" of a
awaiting approval there are three single spare part into the details page
ways: full, multiselect, single for the approval of spare part
Step1：Click the button to enter my
approve request page
Step2-1.1： Click the "approve" or "reject" on
the selected list and fill out the reason if you
want to reject it
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Approval or rejection: Enter the details page can also choose to reject or agree -2
Step2-2.1： Click the “approve" or "reject" on the selected list
and fill out the reason if you want to reject it
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Spare parts service evaluation
Step1:
Click on the “pending
evaluation" icon, enter
the page to evaluation
Step2:Click on a spare
part that needs to be Step3：Choose whether the timely
evaluation arrival, if not in time you can choose
the actual arrival time
Step5：Input text evaluation
Step4：Select spare parts service level Step6：Click submit to
complete the evaluation
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Return parts: Single or batch return -1
Step2-1: Search for the parts to be returned in
accordance with the conditions you choose
Step1:Click on Step2-2: Download the template to fill in the
the "return parts" information of parts then import
icon to enter the
list of the parts to
be returned
Step2-1.1:You can select multiple or
single parts to be returned
Step2-1.2:Click “next” to the
next step
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Return parts: Select or describe the type of fault -2
Step2-1.3:Fill in or search Step2-1.4: Fill fault description
for the return parts code
Step2-1.5.1:If the consignee is not
in the list, you can add the address
Step2-1.5: Choose Huawei to pick up
or send by yourself
Step2-1.6：Click "submit" to
complete return parts
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Urg Overdue borrow : sent messages to the overdue borrow
Step2： According to the
conditions of the filter to search
for the overdue borrow
Step1： Click on
the home page
navigation "
overdue borrow"
icon
Step3： Click “urge" button to send
message
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View progress status:Can be viewed on the home page
Step1:Click home page
Step2: Click the icon to view the kind of status
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Query application data
Step2:According to the
conditions of the query to find
spare parts information
Step1:Click the "
request inquiry "
column of home
page
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Data export
Step2:According to the
conditions of the query to find
spare parts information
Step1:Click the
“request
inquiry" column
of home page
Step3:Click the
Export button
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THANKS
iCare : You care I care
If you have any questions or advises please feel free to contact us
Email :
[email protected]
