ACADEMICS
Year Course Major University /
Institute
2011 Master’s in Human Mahatma Gandhi
Business Resource & University,
Administration Marketing Kerala, India
2009 Bachelors in Marketing Mahatma Gandhi
Business University,
Administration Kerala, India
WORK EXPERIENCE:
I. Wet Fish Trading LLC ( in collaboration with
SANOJ KUMAR Bidfood Middle East )
Key Account Manager
Experience Summary
(May 2021 – present)
Sales – 6 years
Procurement – 3 years Products:
Premium seafood range (fresh & frozen)
Administration – 3 years
Customer Service & Team Lead – 3 Location handled:
years 5 months Dubai (U.A.E.)
Product Expertise Key Responsibilities:
Fresh, Chilled & Frozen Seafood Assignment to promote sales under seafood category.
Frozen Meat & Poultry Managing company’s existing customers in an efficient
way.
Frozen Vegetables & Fruits
Adding new SKUs with the existing customers.
Juices & Smoothies
Adding potential customers
Hot Beverages
Italian Spring & Sparkling Water
II. Magenta Group (Mitras International) –
Uniforms & Apparels
HORECA Division, Dubai.
Safety Uniforms & Equipment
Sales & Business Development
Contact (November 2020 – April 2021)
Products:
+971502966455
Brands: Delsea and Royal Atlantic
+97143593764
Seafood category (frozen, fresh and chilled)
linkedin.com/sanoj-kumar- Poultry category (frozen and chilled)
6ba5b91a Meat (frozen & chilled)
[email protected] Value Added product (cold cuts, Turkey, Beef and Chicken
622, Alwan Residence, IMPZ, sausages, Mortadella, Ham, Bacon etc.)
Dubai, U.A.E Customised products with different flavours.
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Other Details Locations handled:
Date of Birth : 22nd December 1987 Dubai (U.A.E.)
Nationality : Indian Key responsibilities:
Passport No. : T8242528 Developing new customer relationships.
UAE Driving Managing company’s existing customers in an efficient
License : LMV valid upto way.
August 2026 Adding new SKUs with the existing customers.
Marital Status : Married Liasing between the logistics and customer for timely
delivery of orders.
Languages : English, Hindi, Follow-up for the orders and recovery of payments.
Malayalam, Punjabi
Skills III. FSL Foods FZE, Dubai U.A.E – HORECA
Closing Sales Deals Division
(Subsidiary of Food Specialities Ltd.), Dubai, U.A.E)
Cross Selling Strategies
Sales Executive (June 2018-October 2020)
Strong Customer Network
Excellent Communication Products:
Frozen Meat, Poultry (Various Brands), Fruits and Vegetables;
In-depth Product Knowledge
Beverages include Juices (Krogab, UK), Tea (Harney & Mighty
Pricing & Negotiation Leaves), Coffee (Delta), Smoothies (Dira Frost) and Italian Water
Team Management (Sole); Kitchen Culinary (Vega); Uniforms & Apparels
(Chefworks, U.S.A.)
Self-Motivation
Locations handled:
Training & Development
Emirate of Sharjah, Ajman, Umm Al Quwain, Ras Al Khaima,
Customer Service Fujairah and selective customers from Dubai & Abu Dhabi.
Documentation Key responsibilities:
IT Skills – MS Office & Internet
Developing new customer relationships.
Applications
Managing company’s existing customers in an efficient way.
Time Management
Cross-selling of the products to the customers within the
product range of the company.
Awards & Accolades Achieving financial objectives by maximising Sales volume
TCS Best Performer Award in and Revenue for the company; targets set monthly, quarterly
2012-2013 in the area of business and annually.
operations. Preparing Quotations / Purchase Orders for the prospective
Coordinator for the National sales.
Level Management Conclave, Preparing Dashboards / MIS for presenting to the Senior
SARGASADHANA Year 2010. Management of the Company.
First Class Certification in Aftersales services and redressal of grievances.
Dakshina Bharat Hindi Prachar
Sabha.
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IV. Uniform Store LLC, Dubai, U.A.E.
(SME Division)
Manager (May 2017 to May 2018)
Managed all the activities related to procurement, sales and
office administration. Leading a team of 23 people,
comprising of 3 Sales Executives, 1 Admin & Accounts
Personnel, and the balance skilled & unskilled workers for
logistics and office support.
Products:
All kinds of Uniforms and Safety Accessories.
Locations handled:
GCC countries
Key responsibilities:
Procurement:
Vendor Management – Identifying suppliers for best quality
materials available in the market at minimum cost.
Prepare and process Purchase Orders for the enquiries.
Ensure stock availability for the regular orders at optimal
cost.
Supervise all stock records viz., purchases, sales, stock in-
hand etc.
Logistics Management for imports and exports of products.
Sales:
Represent the company for tenders / contracts.
Formulating Company policies liaising with suppliers and
customers.
To train the Sales Executives and give them appropriate
feedback based on their performance.
Managing Customer meetings to finalise the order.
Minutely working on the customer requirements and
aftersales services by way of seeking feedback on products.
Handling sales grievances and returns.
Administration:
Prepare Budgets and review monthly & yearly targets.
Present the Staff Performance and Budgets to the top
management of the Company.
Monitor all the required compliances for the Company e.g.
renewal of Trade License, Staff Visa etc.
Ensure regular operational expenses viz., salaries, rent,
DEWA etc.
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V. Three Colours Safety Eqpt. Trading LLC,
Sharjah, U.A.E.
Executive (April 2015 to April 2017)
Products:
All kinds of Uniforms and Safety Accessories.
Locations handled:
GCC countries
Key responsibilities:
Sales:
Develop and maintain strong business relationship with the
customers.
Represent the company in customer meetings.
Maximize sales and profit of the company and achieve the
assigned targets, monthly, quarterly and annually.
Adding new product range based on customer
requirements.
Prepare Sales promotion schemes to boost sales and revenue.
Customer Feedback on products.
Aftersales services and redressal of grievances.
Procurement:
Stock reporting on weekly basis to the top management.
Cost Budgeting in terms of sales target.
Pricing and negotiation.
Vendor Management.
Office Administration:
Preparing Invoice / Quotations / Purchase Orders.
Arranging Logistics and preparing Delivery Note.
All administration tasks including Attendance Management,
operational payments, co-ordination with the factory,
attending enquiries (telephonic & emails), petty cash, filing
and record maintenance of all relevant documents.
VI. Tata Consultancy Services (project Passport
Seva Kendra)
Senior Associate/ Team Lead (October 2011 to
March 2015)
Location: Kottayam and Kochi (Kerala, India)
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Key responsibilities:
Attend walk-in candidates at the Passport Office, solve their
queries and ensure candidate satisfaction.
Communicate the necessary information to the candidates
regarding various options to submit an application for
passport and its renewal.
Assist the candidates with verification of supporting
documents, processing of the application and preparing file
management exit report.
Respond to and follow up candidate enquiries using
appropriate methods.
Maintain daily and monthly reports.
Worked as a backup Admin to provide appropriate support
& assistance to the colleagues.
Arrange staff meetings and work alongside the Customer
Service Manager to ensure that the SLA’s (service level
agreements) are transacted accurately and within
recommended guidelines to the highest ethical standards.
Orientation and guidance to the new staff members joining
the team.
Obtain feedbacks from colleagues and discuss ways to
continue to deliver high standards of customer service
during the staff meetings.
To be empathetic and resolve the issues.
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