9/27/21, 11:34 AM Avaya ACCS with IPO - INTEGRATION IT
AVAYA CONTACT CENTER SELECT BUSINESS
CONTINUITY WITH AVAYA IPO 9.1 – PART 2
INTEGRATION IT | July 6, 2015 | Avaya | 2 Comments
AVAYA ACCS WITH IPO BUSINESS CONTINUITY
In my previous article AACS Part 1 i’ve
given an overview about AACS resilience
and the Physical link diagram with Primary AACS and IP Office configuration.
So this article i’ll continue the standby Avaya ACCS with IPO configuration which should be well configured to have a
proper resilience in place.
CONFIGURE AACS STANDBY SERVER
in my scenario my AACS Primary Server is 192.168.22.11 and standby Server is 192.168.22.13.
At this point i assume that you have finished your Installation and Active ACCS configuration, if not then please
follow the below link
AACS Active Server
AACS Installation Wizard
Now we are in Standby ACCS and launch Server Configuration
Insert General information as shown below with your desire name and ip address
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9/27/21, 11:34 AM Avaya ACCS with IPO - INTEGRATION IT
Pick your License Package
In this section you need to add your IP Office information. IP Office Primary Server IP address and IF you have
secondary IP office you need to check “Use IP Office Resilience”
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9/27/21, 11:34 AM Avaya ACCS with IPO - INTEGRATION IT
Enter your SIP Domain name and Port number .Enter your Primary IP office and Secondary SIP extension.
Enter the password e.g: 12345678
Note:
Primary & Secondary SIP extension should be different
Domain name should match between IP office and AACS active server
Since its a co resident server, we can leave this as default
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9/27/21, 11:34 AM Avaya ACCS with IPO - INTEGRATION IT
If you are planning to use AACS web services then you need to configure SOA Enabled.
CONFIGURE STANDBY IP OFFICE
At this point i assume you have finished your Active IP Office Server.
Go o LAN tab and configure IP Office Secondary ip address
Then Click on VOIP Tab. and make sure you have configure as below
1. SIP Trunk Enable
2. SIP Register Enable
3. Domain Name (Make sure, your Domain Name Should Match with AACS Domain name)
4. Select UDP and TCP ports
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9/27/21, 11:34 AM Avaya ACCS with IPO - INTEGRATION IT
Once you are done with Domain and SIP configuration. In the same interface TAB go all the to end till you reach
“Contact Center” Tab.
1. In Contact Center Application “Avaya Contact Center Select”
2. Enter AACS Managed IP (We are simulating resiliency environment, i’ll show you later where ti configure
Managed IP) if you have single AACS you can enter AACS main IP.
3. Enter following username and password “accssync” (For user data synchronization, IP Office connects to
Avaya Contact Center Select using the Contact Center Manager Administration “accssync” user account
details.)
Now lets move on and we will configure SIP extension number which i showed in above ACCS configuration
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9/27/21, 11:34 AM Avaya ACCS with IPO - INTEGRATION IT
As you can see we have configure 6667 extension number in our secondary IP Office SIP extension and
password.
Then clikc on “Telephony” Tab and click on Supervisor and enter the following password “12345678”
Last make sure you have ACCS and Thirdparty license available in IP Office Primary and Secondary
Note: At this point i do not have AACS License and Thirdparty in my standbt ip office. i’m working with
Avaya to
resolve this matter
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9/27/21, 11:34 AM Avaya ACCS with IPO - INTEGRATION IT
I’ll continue my business continuity resilience in my 3rd and last article which definatelly will help you to finalize your
setup.
Keep visiting us for the latest and new releases.
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