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Customer Satisfaction Procedure (SLPS)

The Saint Louis Public Schools has a customer satisfaction procedure to ensure positive feedback from employees and community members. The procedure involves soliciting feedback through surveys, reviewing the feedback during management meetings, and implementing corrective actions if needed. Survey responses are compiled into reports and any issues identified are addressed in the school's quality assurance action plan. The goal is to continuously monitor customer satisfaction and make improvements.

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83 views3 pages

Customer Satisfaction Procedure (SLPS)

The Saint Louis Public Schools has a customer satisfaction procedure to ensure positive feedback from employees and community members. The procedure involves soliciting feedback through surveys, reviewing the feedback during management meetings, and implementing corrective actions if needed. Survey responses are compiled into reports and any issues identified are addressed in the school's quality assurance action plan. The goal is to continuously monitor customer satisfaction and make improvements.

Uploaded by

deneme
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Satisfaction Procedure (QAS-P005)

Saint Louis Public Schools

1. SCOPE:
The online version of this procedure is
1.1. This procedure applies to the Saint Louis Public Schools to official. Therefore, all printed versions
of this document are unofficial copies.
ensure customer satisfaction

2. RESPONSIBILITY:

2.1. Management Representative

2.2. Management Review Team

3. APPROVAL AUTHORITY: ______________________________________ _____________________


Signature Date
3.1. Management Representative

4. DEFINITIONS:

4.1. n/a

5. PROCEDURE:

5.1. The Saint Louis Public Schools solicits customer feedback from employees and
community members as one of the measurements of the performance of the SLPS
Quality Assurance System.

5.2. Information relating to the customer(s) perception is monitored and reviewed during the
Management Review Team Meetings. This process aids in determining whether
customer requirements are being met.

5.3. Methods for obtaining and using this information includes, but is not limited to the
following:

5.3.1.Customer Satisfaction Form (Employees) – This information is compiled and a


report is prepared for the Management Review Team. The results and actions
taken are documented in the Management Review Team Minutes.

5.3.2.Customer Satisfaction Form (Parents / Community) – This information is compiled


and a report is prepared for the Management Review Team. The results and
actions taken are documented in the Management Review Team Minutes

5.4. Issues and/or concerns are realized based on the feedback analysis.

5.5. Corrective and/or preventive action plans are implemented when applicable.

5.6. A flow chart detailing the steps of this process can be found in Exhibit A.

QAS-P005 Page 1 of 3
Customer Satisfaction Procedure (QAS-P005)
Saint Louis Public Schools

Exhibit A

Employee / Parent / Community


member completes Customer
Satisfaction Form

Completed form is sent to Project


Management Office

Review form during MRT meeting

Forward form to applicable Dept for


review

Feedback from Dept is sent to Project


Management Office

Realized issues and concerns are


integrated into the Quality Assurance
System Action Plan

Implement Corrective action Request


if applicable

End

QAS-P005 Page 2 of 3
Customer Satisfaction Procedure (QAS-P005)
Saint Louis Public Schools

6. ASSOCIATED DOCUMENTS:

6.1. Management Review Minutes

6.2. Customer Satisfaction Forms

7. RECORD RETENTION TABLE:

Identification Storage Retention Disposition Protection


Management MRT Minutes 5 years Discard as Standard file
Review Team Binder desired cabinet in
Minutes secured office
Customer Standard file
MRT Minutes Discard as
Satisfaction 5 years cabinet in
Binder desired
Forms secured office

Customer Survey Standard file


5 years
Report PMO Files Discard as cabinet in
desired secured office

8. REVISION HISTORY:

Date: Rev. Description of Revision:


04/02/08 Initial Release

* ** En d o f p ro c e du re * * *

QAS-P005 Page 3 of 3

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