Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Handbook for Ecosystem Partners

(Registrars/Enrolment Agencies
(EAs)/Supervisors/Verifiers/Introducers

Refer SB and change the title accordingly ‘

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 1
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Contents

Chapter 1: Introduction to UIDAI and Aadhaar ...................................................................................................... 5

Chapter 2: Registrars, Enrolling Agencies and Enrolment Staff ........................................................................... 15
Chapter 3: Onboarding of Enrolment Agency and Enrolment Staff ...................................................................... 37
Chapter 4: Aadhaar Enrolment/Update Process.................................................................................................. 41
Chapter 5: Capturing Demographic and Biometric Details of Resident and use of Enrolment/Update Clients ...... 47
Chapter 6: Exception Handling ......................................................................................................................... 104
Chapter 7: Guidelines for Enrolment Operator / Supervisor on Quality of Enrolment/Update ............................. 106
Chapter 8: Offences and Penalties ................................................................................................................... 115
Chapter 9: Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud and Corruption
........................................................................................................................................................................ 125
Chapter 10: Appendix(s)................................................................................................................................... 133

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 2
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

PREFACE

This training manual introduces Unique Identification Authority of India (UIDAI) and Aadhaar.

The module is meant to give all readers a firm grounding on UIDAI and Aadhaar and is created for the Target
Audience mentioned below:-

 Enrolment Operators/Supervisor

 Registrars and Enrolment Agencies and Verifier

 Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 3
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 1

Introduction to UIDAI and Aadhaar

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 4
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 1: Introduction to UIDAI and Aadhaar

The Unique Identification Authority of India (UIDAI) is a statutory authority established under the provisions of
Aadhaar Act, 2016. It was established on 12th July 2016 by the Government of India under the Ministry of Electronics
and Information Technology (MeitY).

UIDAI was functioning as an attached office of the Planning Commission, which is NITI Aayog now, vide its Gazette
th
Notification No.-A-43011/02/2009-Admn.I) dated 28 January 2009.

The Government revised the Allocation of Business Rules to attach the UIDAI to the Department of Electronics and
Information Technology (DeitY) of the Ministry of Communications and Information Technology on 12th September
2015.

UIDAI was created:

• To issue Unique Identification numbers (UID),

named "Aadhaar"

• To provide Aadhaar to all residents of India

• To be robust enough to eliminate duplicate

and fake identities
MERE AADHAR
MERI PEHCHAAN
• To verify and authenticate identities in an easy,
cost-effective way

Did you know?

The first UID number was issued on 29th September 2010 to a resident of
Nandurbar, Maharashtra.

UIDAI is responsible for Aadhaar Enrolment and Authentication under the Aadhaar Act 2016. The responsibilities
include:

 Operation and management of all stages of Aadhaar life cycle

 Policy development
 Procedure and system for issuing Aadhaar numbers to individuals
 Authentication performance
 Ensuring the security of identity information and authentication records of individuals

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 5
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Important Definitions

Aadhaar (Targeted Delivery of Financial and Other

Act Subsidies, Benefits and Services) Act, 2016
th
published on 25 March 2016

The Unique Identification Authority of India

Authority established under sub-section (1) of Section 11 of
th
the Act on 12 July 2016

The Aadhaar (Enrolment and Update) Regulations,

Regulations 2016 published on 12th September 2016 and other
amendments issued thereafter

A centralised database in one or more locations

containing all Aadhaar numbers issued to Aadhaar
Central Identities
number holders along with the corresponding
Data Repository
demographic information and biometric information
(CIDR)
of such individuals and other information related
thereto

The process, as specified in Aadhaar (Enrolment

and Update) Regulations, 2016 (2 of 2016),
published on 12th September 2016 to collect
Enrolment demographic and biometric information from
individuals by the enrolment agencies for the
purpose of issuing Aadhaar numbers to such
individuals under the Act

 An entity, which is authorised or recognised by

UIDAI for the purpose of enrolling individuals
 It is a partner to UIDAI vide a Memorandum of
Understanding (MOU) and is responsible for
abiding by the roles and responsibilities
Registrar
assigned to them
 The registrars are primarily various state
governments, central ministries, banks and
public sector organisations who have signed
MOU with UIDAI for enrolment of residents

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 6
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 An agency appointed by the Authority or a

Registrar, as the case may be, for collecting
demographic and biometric information of
individuals during the enrolment process
 These agencies are empanelled by the UIDAI
after verification of financial and technical
capabilities of the organisation
Enrolment
Agency  They are responsible for monitoring the field
activities, adhering to field policies, conducting
appropriate operator/supervisor training,
ensuring that resident data is being sent to CIDR
in timely manner
 They shall setup Enrolment Centres for
enrolment of resident as well as correction or
update of resident data

A permanent or temporary centre set up by an

Enrolment
enrolment agency for carrying out enrolment of
Centre
residents and updating their information.

 It is the system where a resident’s demographic

and biometric data is captured
Enrolment
Station  The enrolment set-up includes a computer, the
biometric devices, GPS device and other
devices such as printer and scanner

Aadhaar enrolment kit consists of a set of hardware

devices required to carry out successful Aadhaar
enrolment and updates. This set of devices
comprises the following devices.
 Laptop/desktop
 Monitor
 Multifunction printer/scanner
Aadhaar Enrolment  White screen
Kit
 Focus light
 Surge protector spike
 Iris scanner
 Camera
 Slap scanner
 GPS device

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 7
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 Agency engaged by the Authority to conduct

assessment of persons intending to get
employed within any Enrolment Agency as
Testing and Enrolment Operator/Supervisor and perform
Certification enrolment/ update
Agency
 Certification Process will ensure that only
trained and certified persons handle the
enrolment/update process

The certified personnel employed by Enrolment

Enrolment
Agencies to execute the process of enrolment at the
Operator
enrolment centres.

The certified personnel employed by enrolling

Enrolment
agencies to operate and manage the enrolment
Supervisor
centres.

The personnel appointed by Registrars for

Verifier
verification of documents at enrolment centres.

Person registered with the Registrar and Authority

who will confirm the identity of a person who does
not have any valid Proof of his/her Identity (PoI) and
Proof of Address (PoA)
Introducer Note: The Introducer will only confirm the identity
and address of persons whom the introducer knows
and the confirmation will be done using the
Introducer’s Aadhaar number and biometric
confirmation.

An individual who has resided in India for a period or

periods amounting in all to one hundred and
Resident eighty-two days (182) or more in the twelve months
immediately preceding the date of application for
Aadhaar enrolment

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 8
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 A person who is a citizen of India and holding a

valid Indian Passport but is not a resident as
defined under Clause (v) of Section 2 of the
Aadhaar (Targeted Delivery of Financial and
Non-Resident Other Subsidies, Benefits and Services) Act,
Indian (NRI) 2016 (18 of 2016)
 An NRI shall be entitled to obtain Aadhaar
number after his/ her arrival in India as per
Sub-section (1) of Section 3 of the said Act

Information relating to the name, date of birth,

address and other relevant information of an
individual, as specified by regulations for the
Demographic purpose of issuing an Aadhaar number.
Information
Note: This information shall not include race,
religion, caste, tribe, ethnicity, language, records of
entitlement, income or medical history.

Photograph, finger print, Iris scan, or such other

Biometric
biological attributes of an individual as specified by
Information
regulations.

Finger print, Iris scan, or such other biological

Core Biometric
attributes of an individual as specified by
Information
regulations.

Enrolment ID It is a 28-digit Enrolment Identification Number

(EID) allocated to residents at the time of enrolment

 A 14-digit number is generated after a resident

successfully completes the process of online
address update
Update Request
 It is sent via SMS to the resident’s mobile
Number (URN)
 The resident can use the URN and Aadhaar
Number to track the status of the address update
request from the UIDAI website

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 9
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Aadhaar It is a document for conveying the Aadhaar number

Letter to a resident.

 It is a password-protected electronic copy of

Aadhaar
e-Aadhaar
 It is digitally signed by the competent Authority
of UIDAI

Central point of contact for resolution of queries and

grievances related to enrolment/update and
Contact
accessible to residents through toll free number -
1947 and/ or e-mail- [email protected]

Social media is a collection of online

communications channels. These are dedicated to
community-based input, interaction, content-sharing
Social Media and collaboration.
Channel UIDAI is one of the agencies, which is active on
social media channels. One can see
Aadhaar-related information and latest updates in
the below-listed channels.

Facebook: https://www.facebook.com/AadhaarOfficial/
Twitter: https ://twitter.com/aadhaarindia?lang=en
Instagram: https://www.instagram.com/aadhaar_official/?hl=en
Youtube: https ://www.youtube.com/user/AadhaarUID

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 10
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Vision and Mission of UIDAI

To empower residents of India with a unique identity and a

digital platform to authenticate anytime, anywhere.

 Deliver Aadhaar numbers universally to residents with a

well-defined turnaround time and adhere to stringent quality
metrics
 Collaborate with partners to set up infrastructure, which
provides convenience to residents for updating and
authenticating their digital identity
 Collaborate with partners and service providers in
leveraging Aadhaar to serve residents effectively, efficiently
and equitably
 Encourage innovation and provide a platform for public and
private agencies to develop Aadhaar-linked applications
 Ensure availability, scalability and resilience of the
technology infrastructure
 Build a long-term sustainable organisation to carry forward
the vision and values of the UIDAI
 Make it attractive for the best global expertise in different
fields to collaborate and provide valuable insights to the
UIDAI organisation

 We value integrity
 We are committed to inclusive nation building
 We pursue a collaborative approach and value our partners
 We will strive towards excellence in services to residents
and service providers
 We will always focus on continuous learning and quality
improvements
 We are driven by innovation and provide a platform for our
partners to innovate
 We believe in a transparent and open organisation

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 11
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Difference Between Aadhaar and Other Identification Programmes

Other Identifications Aadhaar

Features of Aadhaar

Aadhaar:

Is a random 12-digit number

Is unique ID number issued to an individual and shall not be re-assigned to any

other individual

Enables resident’s identification subject to successful “Authentication”

Collects and records demographic and biometric information (Exception Handling

for people with disability)

Is given to resident of India, irrespective of existing documentation (Head of the

Family and Introducer based Enrolment)

Enables universal identity infrastructure that any ID-based application like ration
card, passport and so on can use

Uses photograph of the face, demographic information, fingerprints and iris to

identify a resident

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 12
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Enrolment Ecosystem

Residents

Enrolment Centres Enrolment Centres Enrolment Centres Enrolment Centres

Enrolment Agencies Enrolment Agencies Enrolment Agencies Enrolment Agencies

Empanelment

Registrar Registrar Registrar Registrar

UIDAI

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 13
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 2

Registrars, Enrolling Agencies and Enrolment Staff

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 14
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 2: Registrars, Enrolling Agencies and Enrolment Staff

Appointment of Registrars

1. Registrars shall be appointed by the Authority, for enrolment and

update of residents across the country, and could include entities,
which interact with residents in the usual course of implementation of
their programmes. Upon appointment, a Registrar Code shall be
assigned to each Registrar.
2. The eligible entities for appointment as registrars are:
 State and Union Territory Governments
 Central ministries
 Financial Institutions
 Banks
 Public Sector undertakings

State and Non-State Registrars:

 State Government/Union Territory agencies working as Registrar for UIDAI are State Registrar
 All banks and public sector undertakings who sign a Memorandum of Understanding (MoU) act as
Non-State Registrar

3. Registrars shall be responsible for field level execution, monitoring and audit.

4. Registrars shall allow the Authority reasonable access to the premises occupied by it or by any other person
on its behalf and also extend reasonable facility for examining any books, records, documents and computer
data in the possession of the Registrar or any other person on their behalf and also provide copies of the
document or other materials which, in the opinion of the Authority are
relevant for the purpose of audit.

5. Registrars shall not use the information collected during enrolment

for any purpose other than uploading information to the CIDR.

6. Registrars shall display on their websites adequate and

appropriate information about enrolment and update services,
including contact details of persons, address of Enrolment
Centre and services available to residents.

7. Registrars shall ensure that any agency and/ or person employed or appointed by them to conduct the
enrolment and update operations is fit and proper and otherwise qualified to act, in the capacity so employed
or appointed including having relevant professional training or experience.

8. Registrars shall not permit sub-contracting of enrolment functions by enrolling agencies to third parties.
Registrars may permit field level manpower to be hired through third parties provided the enrolling agencies
furnishes details of the entities from which such manpower is sought to be hired.

9. Registrars shall at all times abide by the Code of Conduct as specified in Appendix B.

10. Registrars shall adhere to the processes, policies and guidelines, checklists, forms and templates issued by
the Authority from time to time and shall also ensure compliance by the enrolling agencies of such
procedures, etc.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 15
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Enrolling Agencies

1. The Authority shall provide an Enrolling Agency Code using which

the Registrar can on-board themselves an enrolling agency to the
CIDR.

2. The Authority may also permit Registrars to engage other agencies

as enrolling agencies after following a suitable process for screening
and engaging such agencies.

3. The enrolling agency shall be responsible for field level execution

and audit.

4. The enrolling agency shall allow the Authority reasonable access to the premises occupied by it or by any
other person on its behalf and also extend reasonable facility for examining any books, records, documents
and computer data in the possession of enrolling agency or any other person on their behalf and also provide
copies of the document or other materials which, in the opinion of the Authority are relevant for the purpose of
audit.

5. The enrolling agencies shall not use the information collected during enrolment for any purpose other than
uploading information to the CIDR.

6. Enrolling agencies shall ensure that any agency and/ or person employed or appointed by them to conduct
the enrolment and update operations is fit and proper and otherwise qualified to act, in the capacity so
employed or appointed including having relevant professional training or experience.

7. The enrolling agencies shall at all times abide by the Code of Conduct for service providers as specified in
Appendix B.

8. The enrolling agencies shall adhere to the various process, policies and guidelines, checklists, forms and
templates issued by the Authority from time to time.

Enrolment Staff – Qualification, Roles and Responsibility

Supervisor

Who is a Supervisor and What are his/her Qualifications?

A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to
have one Certified Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the
following criteria:

 For Aadhaar Seva Kendra operated by UIDAI, the qualification can be 10 + 2 pass or preferably
graduation
 The person should be of age 18 years and above
 The person shall be 10+2 pass and should preferably be a graduate

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 16
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 The person should have been enrolled for Aadhaar and his/her Aadhaar number should have been
generated
 The person should have a good understanding and experience of using a computer and should be
comfortable with local language keyboard and transliteration
 The person should have read the complete Training Material on Aadhaar Enrolment/Update available on
Authority’s website before giving the certification exam
 The person should have obtained “Supervisor Certificate” from a Testing and Certification Agency
appointed by Authority
 Note: Obtaining a “Supervisor Certificate” does not entitle the candidate to start the
Enrolment/Update without engagement with Authority’s empanelled Enrolment Agencies

After taking the certification and before starting work as EA’s Supervisor:

 The person must be engaged and activated by

any Enrolment Agency in accordance with
Authority’s guidelines prior to commencing
enrolments
 The person should have undergone Training
Session conducted by Regional Offices/Enrolment
Agency on Aadhaar Enrolment/Update Processes
and various equipment and devices used during
Aadhaar enrolment

What are the Responsibilities of an EA’s Supervisor?

At the Enrolment Centre, Supervisor’s role is to plan and deploy logistics and other requirements at the enrolment
centre, setup the enrolment stations at the enrolment centre as per Authority guidelines (Appendix C –
Enrolment Centre Setup Checklist), perform Enrolment/ Update and supervise the operations at the centre.
When performing his/her role as a Supervisor at an Aadhaar Enrolment Centre, the Supervisor ensures the
following:

Site Readiness

 Prepare and Manage the Enrolment Centre Setup Checklist –

Authority has provided Enrolment Centre Checklist to facilitate
the Enrolment Agency in setting up enrolment stations and
centres. Supervisor must use this list to ensure that all
requirements are met for the centre that he/she is responsible
for. He/she must fill and sign the checklist at the beginning of
each enrolment centre and/or once every week (whichever is
earlier). This checklist needs to be maintained for later
review/audit at every enrolment centre by Registrar/Authority
and their nominated performance monitors/agency

 Supervisor is responsible for setting up of the laptop/desktop with Aadhaar client installed and tested, attached
with all devices like STQC Certified Biometric Capture Devices, GPS Device and Printer-cum-Scanners and
ensure all equipment are in working condition to start Aadhaar Enrolments/Update process

 Ensure that the latest Aadhaar Enrolment client/Update software is installed

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 17
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 Ensure that the enrolment centre premises are neat and clean, hygienic, well maintained and safe from
electric/fire hazards

 Ensure that basic enrolment centre information as given below is displayed mandatorily at each enrolment
station (in local language and English):
– Name of Registrar and Contact Number
– Name of Enrolment Agency and Contact Number
– Name, Code, and contact number of EA Supervisor at enrolment centres
– Escalation Matrix for Raising Complaint against the Supervisor
– Working hours and Holidays of the Enrolment Centre
– UIDAI Help Line Number: 1947 and email id: [email protected]
– List of Documents required for Aadhaar Enrolment/Update
– Rate List for all the Aadhaar related services

 Supervisor will also make sure that the Aadhaar IEC material provided by the Registrar/Authority is properly
displayed at the centre, as per UIDAI guidelines

 Ensure that the behaviour of Operator and other staff at the enrolment centre is courteous towards the resident
and take charge where Operator is not able to handle dissatisfied residents to prevent unpleasant situations

 Where uniforms are provided, make sure that staff wears uniform at enrolment centre so that if residents need
help they can easily identify employees by their attire

 Do not undertake enrolment operations at any location without valid agreement with the Registrars/Authority

Onboarding Self and Others

 Supervisor must submit his/her “Onboarding Form” along with the

required documents to the Enrolment Agency which in turn submits the
form to concerned “Authority’s Regional Offices” for verification

 After verification, Authority’s Regional Offices will approve/reject the

onboarding with the respective Enrolment Agency

 Enrolment Agency will then add the Supervisor by taking his/her

biometrics in the Aadhaar client software and provide a User Name and
Password to operate the Enrolment Machine

 Enrolled User means user’s biometric details verification at Authority is successfully completed and stored in
local database at the enrolment station

 Supervisor must make sure that all the “Operators” are also on-boarded at the stations for local authentication

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 18
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Managing Centre Operations

 Supervisor also acts as an Operator, when required, in exigencies

 Supervisor must be aware of latest guidelines and policies as regard to

Enrolments and updates being released from time to time by Authority

 Supervisor administers the enrolment process at his/her enrolment

centre. He/she ensures adherence to the UIDAI enrolment processes
and guidelines at the centre and good quality of data captured

 Supervisor must ensure that the residents who have come for Fresh
Enrolment have never enrolled for Aadhaar by using “Find Aadhaar
Facility” provided in the Enrolment Client

 Supervisor must ensure that the resident is well informed that his/her
biometric will only be used for Aadhaar Enrolment/Update

 Supervisor must ensure that the resident has filled the prescribed form
for Aadhaar Enrolment/Update correctly and has brought all the Original
Supporting documents for scanning

 Supervisor must ensure that only the required items are checked in case of any update, not the complete
information to avoid duplicity of data collected e.g. if Address has to be updated only the Address Check Box
should be selected

 Supervisor is required to “Sign off” every enrolment on Aadhaar client, where resident has a
“biometric exception”

 Supervisor must ensure that every Operator is aware of and has a print copy of the critical points to be
reviewed at the station during Resident’s review of enrolment data

 Supervisor must ensure that the Operator diligently reviews the data captured from resident for every
enrolment/update and makes corrections when pointed out by the resident

 Supervisor must ensure that the Operator provides his/her biometric confirmation after every Aadhaar
enrolment/update

 Supervisor must ensure that Acknowledgement is being printed after every enrolment and duly signed by the
resident

 Supervisor must ensure that the Original Documents used as Proof of identity/Proof of Relationship/Proof of
Address/Proof of Birth and Signed Acknowledgement Slip is scanned for every enrolment

 Supervisor can hold End of Day meeting at the centre for sharing learning of the day and issues faced

 Supervisor must take stock of the centre at the end of the day and make arrangements for replacement of
faulty devices, hardware and other logistics for smooth enrolments the next day

 Check devices periodically for scratches, out of focus images, only partial images getting captured. In case
any such problem is noticed, it should be reported to the concerned Enrolment Agency Manager/HQ and a
change of equipment should be requested

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 19
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 Ensure all devices and computers are shut down and power is off to avoid accidents

 Ensure security arrangements for devices and other equipment

 Specific End-of-Day Reports are available on the client, for selected time period, to facilitate EA Operations.
Supervisor can make use of these reports in managing day-to-day operations at the centre

 Supervisor must ensure that staff at the centre observes the highest standards of ethics during the execution
of Aadhaar Enrolment/Update and do not ask for any additional money except for the prescribed fee

 Supervisor is also responsible for maintaining the confidentiality and security of the data collected during
Aadhaar enrolments

 GPS has to be done everyday

Performance Monitoring

 The Supervisor cooperates with the Authority/Registrar in performing monitoring and audit functions at the
enrolment centre and answers their questions to the best of his/her knowledge. Supervisor records the details
during the performance and also signs on the performance monitoring sheet

 Supervisor ensures that audit feedback, if any, is incorporated in the process for continuous improvement of
enrolment operations and data quality

Operator

Who is an Operator and What are his/her Qualifications?

An Operator is employed by an Enrolment Agency to execute enrolment at
the enrolment stations.
To qualify for this role, person should satisfy the following criteria:

 For Aadhaar Seva Kendra operated by UIDAI, the qualification

can be 10 + 2 pass or preferably graduation

 The person should be of age 18 years and above

 The person shall be 10+2 pass and should preferably be a

graduate

 The person should have been enrolled for Aadhaar and his/her Aadhaar number should have been generated

 The person should have a basic understanding of operating a computer and should be comfortable with local
language keyboard and transliteration

 The person should have obtained “Operator Certificate” from a Testing and Certification Agency appointed by
Authority

 Note: Obtaining a “ Operator Certificate” does not entitle the candidate to start the Enrolment/Update
without engagement with Authority’s empanelled Enrolment Agencies

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 20
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Before starting work as an Operator:

 The person must be engaged and activated by any Enrolment Agency in accordance with
Authority’s guidelines prior to commencing enrolments

 The person should have undergone Training Sessions conducted by Regional

Offices/Enrolment Agency on Aadhaar Enrolment/Update Processes and various
equipment and devices used during Aadhaar enrolment

 The person should have read the complete Training Material on Aadhaar
Enrolment/Update available on Authority’s website before giving the certification exam

 The person should be comfortable with local language keyboard and transliteration
Onboarding of Operator

Operator must submit his/her “Onboarding Form” along with the required documents to the Enrolment Agency which in
turn submits the form to concerned “Authority’s Regional Offices” for verification. After verification, Regional Offices will
approve/reject the onboarding with the respective Enrolment Agency.

Enrolment Agency will then add the Operator by taking his/her biometrics in the Aadhaar client software and provide a
User Name and Password to operate the Enrolment Machine. Enrolled User means that the user’s biometric details
verification at UIDAI is successfully completed and stored in local database at the enrolment station.

Important Commandments that an Operator/Supervisor must remember during Resident Enrolment

 Make sure that on each login, the date and

 Capturing GPS coordinates at start of
time setting on the computer is current
enrolments every day
date and time

 Make sure to Login with your own Operator ID in Aadhaar client, for undertaking enrolments, and log off
the application when going away from the seat so that no one else can use your login window for
enrolments

 Brief the enrolment/update process to resident

 Make sure that the station layout is as per
before and during the process to put the
Authority guidelines
resident at ease and facilitate data capture

 Make sure that the resident has never enrolled for Aadhaar before doing a fresh enrolment using the “Find
Aadhaar Facility” provided in the client

 Make sure that all the Original Documents

 Use Update Client Lite for
are available, which are required for type of
updating demographic details like Address,
Enrolment/Update requested by the
Mobile Number and email and use ECMP for
resident and belongs to the same resident
other type of demographic/biometric Update
whose enrolment/update is to be done

 Though it is not mandatory, ensure that the resident enters the Mobile Number for future communication
and other uses like OTP-based Authentication, online Aadhaar Update facility and Aadhaar based eKYC
verification

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 21
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 Check that the resident’s Aadhaar

 Make sure that the resident is well
Enrolment/Update form is verified and carries
informed that his/her biometric will only be
Verifier’s signature/thumb print and
used for Aadhaar Enrolment/Update and
stamp/initials. The form must also carry
no other purpose
Resident’s (Applicant’s) signature/thumbprint

 In case of Introducer/HoF based enrolment, the Introducer/HoF’s signature/thumbprint

should be available in the form along with their details filled in the fields provided for
Introducer and HoF, respectively

 Make sure that the resident’s screen is on

 Capture demographic and biometric data of all the time during the enrolment/update
the resident in the Aadhaar client software and ask the resident to cross check the
(ECMP) in the sequence of data capture as per data being entered and review
the screens provided on the software client demographic data with resident before
signing off

 Make sure that the Enrolment/Update

 Print, sign and provide acknowledgement to Form, Original Supporting Documents and
the resident and take resident signature on Signed Consent slip is uploaded in the
consent at the end of enrolment Enrolment/Update Client and all
documents are returned to the resident

Who is CELC Operator and What are his/her Qualifications?

A CELC Operator is employed by an Enrolment Agency to execute enrolment at the enrolment stations. It is to be
noted that the CELC Operator can only perform Child Enrolment/Update and cannot perform any other type of
enrolment.
To qualify for this role, person should satisfy the following criteria:

 The person should be of age 18 years and above

 The person shall be 10+2 pass and should preferably be a graduate

 In case of Anganwadi/ Asha Worker, 10th Pass are eligible

 The person should have been enrolled for Aadhaar and his/her Aadhaar number should have been generated

 The person should have a basic understanding of operating Smart Phone with Android OS/computer and
should be comfortable with local language keyboard and transliteration

 The person should have obtained “CELC Operator Certificate” from a Testing and Certification Agency
appointed by Authority

 Note: Obtaining a “CELC Operator Certificate” does not entitle the candidate to start the
Enrolment/Update without engagement with Authority’s empanelled Enrolment Agencies

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 22
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Before starting work as CELC Operator:

 The person must be engaged and activated by any Enrolment Agency in accordance with Authority’s
guidelines prior to commencing enrolments

 The person should have undergone Training Session conducted by Regional Offices/Enrolment Agency on
Child Enrolment Processes and CELC Tablet used during Child enrolment

 The person should have read the complete Training Material on Child Enrolment available on Authority’s
website before giving the certification exam

 CELC Operator must submit his/her “Onboarding Form” along with the required documents to the Enrolment
Agency which in turn submits the form to concerned “UIDAI Regional Offices” for verification. After verification
Regional Offices will approve/reject the onboarding with the respective Enrolment Agency

 Enrolment Agency will then add the CELC Operator by taking his/her biometrics in the Aadhaar client
software and provide a User Name and Password to operate the CELC Tablet

 Enrolled User means that the user’s biometric details verification at UIDAI is successfully completed and
stored in local database at the enrolment station

Verifier

Who is a Verifier and What is his/her Responsibility?

 When the resident comes to enrol for Aadhaar to an Enrolment Centre, demographic information will be
entered from documents that the resident provides

 The authentication of documents submitted by the resident is duly verified by the officials authorised to verify
the documents. Such officials are termed as verifiers

 The verifier present at the Enrolment Centre will verify the documents submitted by the resident against the
enrolment/update form filled by the resident

 The services of the retired government officials who are generally well acquainted with such verification
procedures should be utilised by the Registrars in case they are unable to spare serving officials for document
verification

 Any serving /retired official both from Government (including Armed forces and CPMFs) and PSUs including
Banks not below the rank of Group ‘C’/ class III employees may be allowed to be deployed as Verifiers. In the
areas, like big cities and Metros, where registrar is unable to avail the services of such Retired/Serving
government officials, services of an outsourced vendor can be availed of to provide verifiers with the approval
from Authority’s Regional Office

 The verifiers in an enrolment centre cannot be from the same vendor, hired as enrolment agency. Registrar
needs to ensure that verifiers are appropriately trained before being put in the field. The Registrar may appoint
more than one Verifier in a centre, if and where required

 The list of all Verifiers must be notified, by designation, by the Registrar before commencement of the
enrolments and the list should be shared with the Regional office concerned

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 23
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

What are the UIDAI Guidelines for Verification that the Verifier must keep in mind while verifying the
Documents?

 Make sure that the resident has original documents for verification

 The documents produced by the resident for Aadhaar enrolment/Update must be in the list of UIDAI approved
documents only

 The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s
valid list of documents) for Proof of Identity, Proof of Address, Proof of Relationship, Proof of Date of Birth is as
per Appendix D

 Verifiers can refuse verification, if they suspect forged/altered documents. In cases where Verifier refuses
verification of the documents produced, reasons should be recorded in brief by the Verifier on the Enrolment
Form

 In case the Verifier refuses verification with reasons or turns the resident back without recording any reasons,
the resident can approach a designated Authority created by the Registrar for Grievance Redressal

 Verify Name, Date of Birth, Address, and Relationship Details against PoI, DoB, PoA, PoR, respectively

– Name

– PoI requires a document containing the resident’s name and photograph. Verify that supporting
document has both name and photograph of the resident

– If any of the PoI documents submitted does not contain the photograph of the resident, then it will not
be accepted as a valid PoI. In order to be inclusive and free of harassment, documents with older
photographs are acceptable

Valid POI with Photograph Valid POI without Photograph

 Confirm the name in the document by asking the resident his/her name. This is to ensure that the resident is
providing own documents

 The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs.,
Major, Retd., Dr. etc.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 24
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Wrong usage
(with salutation)

Wrong usage
(without salutation)

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 25
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

a. It is very important to write the person’s name very carefully and correctly. For example, the respondent may
tell that his name is V. Vijayan whereas his full name may be Venkatraman Vijayan. Similarly the full name of R.
K. Srivastava may actually be Ramesh Kumar Srivastava. Similarly, a female enrolee may tell her name as K.
S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of
her/his initials and check the same in the documentary evidence produced.

 

POI

b. In case of difference in the name declared and the one in document (PoI) is limited to spelling and/or
sequence of first, middle and last name, the name as declared by the resident may be recorded.

Acceptable as difference in only name sequence

Voter ID Card is used as a Proof of Identity Bank Passbook is used as a Proof of Address
(POI) (POA)

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 26
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Not acceptable due to difference in name

Bank Passbook is used as a Proof of Address

Voter ID Card is used as a Proof of Identity
(POA)
(POI)

c. If two documentary proofs produced by the enrolee have variation in the same name (i.e., with initials and full
name), the enrolee’s full name should be recorded.

d. Sometimes, infants or children may not have been named yet. Try to ascertain the intended name for the child
by explaining to the enrolee the importance of capturing the name of the individual for allotting EID. In case of
non-availability of supporting documents for PoI, the name should be recorded with the assistance of the
Introducer.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 27
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Examples for Verification Process without HOF

Example 1 Below is the screenshot of Aadhaar Data Update Form of Aadhaar Holder. Here the Aadhaar holder is
updating his demographic details without Head of Family (HOF). The original documents will be verified
to update the details.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 28
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Aadhaar Update Form

To update the details, the relevant POI and POB have to be verified. Here are a few original documents that are
required to verify the identity of the Aadhaar holder.

PAN Card is used as a Proof of Marks Sheet (Issued by Government Board or University)
Identity (POI) is used as a Proof of Date of Birth (PoB)

Example 2 Below is the example for Aadhaar Enrolment or Correction.

Aadhaar Correction Form

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 29
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

The details of the Aadhaar holder are verified against the original documents (Birth certificate in this case).

Date of Birth Certificate is used as a Proof of Date of Birth (PoB)

Other Proof of Identity documents are: Other Proof of DOB (PoB) documents
are:
• Passport
• PAN Card
• PAN Card
• Birth Certificate
• Voter ID
• Passport
• Driving License
• Certificate of Date of Birth issued
• Government Photo ID Cards/ service photo identity
by Group A Gazetted Officer on
card issued by PSU
Letterhead
• NREGS Job Card
• Central/State Pension Payment
• Photo ID issued by Recognised Educational Institution Order
• Arms License

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 30
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

UIDAI has released a notification regarding the updation of Name, Gender and Date of Birth in the Aadhaar records.
The number of updates is prescribed as:

 Date of birth of resident can be updated once in a lifetime subject to condition that the present status of DOB is
declared or approximate

 Name can be updated twice in a lifetime

 Gender can be updated once in a lifetime

 The POB document which was submitted while enrolment cannot be used again for POB updates in Aadhaar.

Date of Birth (DoB)

a. Date of birth of Resident must indicate day, month and year in the relevant field.

b. If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered as
“Verified”. When resident declares the DoB without any documentary evidence, then date of birth is
considered as “Declared”.

c. When the resident is unable to give exact date of birth and only age is mentioned by the resident or
approximated by the verifier, then only age is recorded. The software will automatically calculate year of
birth in such case.

d. The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has
correctly indicated the date of birth as “Verified” / “declared” or has filled his/her age.

e. Updation of more than the approved limit needs to be done through an exception handling process. This
requires the resident to visit Regional Office.

f. Resident is required to submit any of the prescribed documents as a proof of date of birth.

g. Update request received from residents for change in Date of Birth from Declared/Approximate to be
verified will be allowed once in life time, irrespective of range or limit of change.

h. Update request received from residents for change of DOB whose date of birth is already verified will may
require to visit Regional Office of the UIDAI.

Residential Address

a. Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA
document matches with the name in the PoI document. A difference in the name in PoI and PoA document
is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.

b. The “Care of” person’s name, if any, is usually captured for children and old age people living with parents
and children, respectively. If not available, one can leave this Address line blank.

c. Enhancement of address is allowed. The resident may be allowed to add minor fields, such as House No.,
Lane No., Street Name, correcting typographical errors, minor changes/ corrections to PIN code etc. to the
address listed in the PoA as long as these additions/modifications do not alter the base address
mentioned in the PoA document.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 31
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Acceptable as addition does not change the basic address

Aadhaar Enrolment or Correction Form Bank Passbook is used as Proof of Address

(POA)

Landmark added

d. If the changes requested in Address Enhancement are substantial and change the base address that is
listed in the PoA, the resident will be required to produce an alternate PoA or enrol through an Introducer.

Not acceptable as there is change in basic address

Aadhaar Enrolment or Correction Form Bank Passbook is used as Proof of Address

(POA)

Change in House
Number

Relationship Details:

a. In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is
mandatory. Parent/Guardian must produce their Aadhaar letter when enrolling children (or they can be
enrolled together).

b. In the case of an adult, no verification will be done for the information on parent or spouse. They are
recorded for internal purposes only.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 32
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Head of Family (HoF):

a. Verify that the PoR document establishes relation between the Head of Family and the family member.
Only those family members can be enrolled based on the relationship document (PoR), whose names are
recorded in relationship document.

b. Head of Family must always accompany the family member when the family member is getting enrolled.

c. The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based
verification. HoF’s Name and Aadhaar Number in the form should be verified against the Aadhaar letter.

d. Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the
HoF only.

Mobile Number and Email Address:

a. Advise the importance of mobile number for the purpose of eKYC through OTP and ensure the resident
provides his/her mobile number, though it is not mandatory.

b. Also advise the resident to provide his/her email address only to add an extra security if all types of
authentication fail and also information to residents can be shared through email.

c. Inform the resident that the mobile number can only be updated in the Aadhaar Enrolment centres and
cannot be done online.

Introducer

How are Residents without Documents Enrolled in Aadhaar?

a. Key demographic data needs to be verified properly

at the time of enrolment. Residents can bring any of
the approved documents as Proof of Identity (PoI)
and Proof of Address (PoA).

b. If a resident is unable to provide documentary proof

of identity or proof of address, they can be enrolled
through a pre-designated “Introducer” who is
identified and notified by the Registrar or Regional
Offices.

c. An Introducer is a person who is authorised by the

Registrar to introduce a resident who does not
possess any PoA/PoI document. This introduction
does not mean giving a character certificate to
resident.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 33
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Who is an Introducer?

a. Introducers are individuals (for example, Registrar’s employees, elected local body members, members of local
administrative bodies, postmen, influencers such as teachers, health workers and doctors, Anganwadi / ASHA
workers, representative of local NGO’s etc.) identified by a Registrar and registered in UIDAI’s CIDR as
“Introducers”.

b. In certain cases, the UIDAI Regional Office may itself take the initiative to identify a pool of Introducers for the
convenience of Registrars.

c. Introducer must be above the age of 18 years and Introducer must not have a criminal record.

d. Introducers will be linked to a Registrar. The same Introducer may be used by more than one Registrar as long
as they are identified by the Registrar concerned and registered in UIDAI’s CIDR as “Introducers” for the
particular Registrar. Therefore, the Introducer can only introduce people within the Registrar’s jurisdiction. In
addition, a Registrar can further limit the operations of an Introducer by administrative boundaries (State,
district level).

What are the Responsibilities of an Introducer?

a. Once the Registrar identifies introducers region-wise (District/State in which the Introducer is authorised to
work), he will notify the Introducers.

b. The Introducers must attend the Aadhaar Awareness Workshop organised by the Registrar and UIDAI to
acquaint themselves with the Aadhaar programme and understand Introducer’s responsibilities and liabilities.

c. If the identified Introducer is ready to work as an Introducer, he/she will have to give a written consent
(prescribed Performa attached as “Appendix E”) to being an Introducer for the purpose of enabling Aadhaar
enrolments and to follow the guidelines and procedures laid down for the Introducers by the Unique
Identification Authority of India (UIDAI) and the Registrar.

d. Introducers need to be enrolled and must have received their Aadhaar numbers and signed the consent forms
before they start introducing residents in the field.

e. They must ensure that the Registrar has registered and activated them as an Introducer at UIDAI.

f. Introducers must keep themselves informed on the Enrolment Schedules, Enrolment Centre locations and
operational hours of the Enrolment Centres in their assigned territory.

g. They must ensure that their contact information is correctly displayed at the Enrolment Centre. In case of no
display/incorrect information, ask the Enrolment Centre supervisor to display/correct the details.

h. Introducer must be easily accessible to the residents.

i. The Introducers must check the Resident’s Name and Address on the Enrolment form for correctness and
completeness. Introducer should also check his/her own details in the form and then provide his/her
signature/thumbprint on the Enrolment Form space provided.

j. Introducers should make themselves available during the working hours of the EC for endorsing residents. In
case, they are not available during the operational hours, they can visit the Enrolment Centre at the End of the
Day and check the list of residents pending for their endorsement.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 34
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

k. Introducer must carefully check the name and address details of the Resident and provide their
Approval/Rejection.

l. Introducers have to provide their biometric on Aadhaar client to endorse a resident’s enrolment.

m. The Introducer also signs/provides thumbprint on the consent for enrolment where consent print requires the
same.

n. Introducers confirm the identity and address of the resident they are introducing.

o. Introducer must only introduce residents who do not have documentary proof of identity or address.

p. Introducers are not obliged to introduce every person who approaches them.

q. Introducer cannot charge fees for introducing residents. However, Registrars can prescribe an honorarium to
be paid to them for this work.

What are the Liabilities of an Introducer?

a. Introducer must not collude with a person to impersonate another person (dead or alive) at the time of
enrolment.

b. Introducer must not help an Aadhaar holder to deliberately take on the identity of another person by changing
demographic information or even colluding to provide false biometric information.

c. Strict action will be taken against the Introducer for violation of guidelines.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 35
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 3

Onboarding of Enrolment Agency and Enrolment Staff

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 36
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 3: Onboarding of Enrolment Agency and Enrolment Staff

Onboarding Enrolment Agency

Enrolment agencies will have to undergo an

onboarding process for enrolment stations.
Authority will coordinate the onboarding process with
the Registrars and EAs.

The onboarding process will inter alia include the following:

• EAs will declare enrolment station deployment plans
i.e. when and where the centres will be established
• EAs will also demonstrate that they have certified and
active operators, requisite machines and hardware
available to be deployed
EAs will also demonstrate that they have the requisite
infrastructure for supervision of the enrolment centre

EA will prepare roll out plan and machine deployment

plan with Registrar and share with Authority offices/nodal
officer who will then approve the deployment plan.

EA has to make sure that all the Operators/Supervisors who are

working under its EA Code perform Operator Sync and Packet
sync.
The List of active station will start to reflect on UIDAI
Appointment Portal, once the syncing process is completed as
per prescribed frequency

Onboarding of Enrolment Staff

2. After obtaining a valid certificate, Enrolment Staff

1. Enrolment Staff has to be duly certified by the
has to fill the on-boarding form and deposit the
Testing and Certification Agency appointed by the
same at Authority’s Regional Office through their
Authority.
Enrolment Agency for verification/ activation.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 37
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

4. During the onboarding, biometrics of Enrolment

3 . Before onboarding any user, user credential file is
Staff is stored into enrolment client after
downloaded and imported into the Enrolment
authentication.
application.
Enrolment client needs to be connected to internet
The user-credential file is a digitally signed .xml file.
during the process of onboarding.

6. Status at the time of onboarding:

 On-board (Enrolled) User: Verification of
5. Client also ensures that after master data is User’s biometric details is successfully
downloaded for suspended operators. Such completed and stored in local database
operators cannot enrol or on–board after that point.  Not Enrolled: Verification of User’s biometric
details is not successfully completed and not
stored in local database

7. Enrolment Staff will provide their fingerprints (left

slap, right slap and two thumbs) 8. Once biometrics are captured, user sends a
request to CIDR server for authentication
 When the quality of biometric is above threshold,
pass indicator will be shown to user  During authentication at server, biometric of the
Enrolment Staff are compared against the biometric
 User will get unlimited number of attempts to provided by the same person at the time of
capture biometric that passes the required enrolment
threshold

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 38
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

GPS Sync of
Enrolment Device

IMPORTANT
 EA staff must ensure that the Enrolment Device must be attached to the GPS device
 EA staff must ensure that the device is fully functional at the time of login into the enrolment client
 EA staff must ensure that the device coordinates are captured with each enrolment
 In cases where the device GPS coordinates are not available in the enrolment packet, the enrolment gets rejected
and the Operator will be BLACKLISTED or further legal action will be taken against the operator/supervisor

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 39
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 4

Aadhaar Enrolment/Update Process

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 40
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 4: Aadhaar Enrolment/Update Process

The Aadhaar enrolment process includes visiting Enrolment Centre, filling the Aadhaar Enrolment/Correction –
Appendix F, getting demographic and biometric data captured, submitting Proof of Identity (PoI) and Proof of Address
(PoA), Proof of Relationship (PoR), Proof of Date of Birth documents before collecting acknowledgement slip
containing EID (Enrolment ID).

 There are other modes of enrolment for the resident who do not have any Proof of Identity and Proof of
Address documents i.e. through Introducer based enrolment or Head of the Family based enrolment.

 Any resident who has resided in India for a period or periods amounting in all to one hundred and eighty-two
days (182 days) or more in the twelve months immediately preceding the date of application for enrolment is
eligible for Aadhaar Enrolment.

 Resident needs to enrol only once, as multiple enrolments will result in rejections unless it is advised by the
Authority.

 The waiting time for Aadhaar generation may vary up to 90 days after receipt of resident data packets in CIDR.

Note: In case of omission of Aadhaar number for reasons other than multiple Aadhaar numbers having been
issued, residents shall be required to re-enrol. The reasons for omission of Aadhaar Number are specified in
Appendix G.

Types of Enrolment

 Proof of Identity (PoI) - Mandatory

Document-based
 Proof of Address (PoA) - Mandatory
Enrolment
 Date of Birth (DoB) - Optional

Introducers include:
 Registrars’ own employees
 Elected local body members
 Members of local administrative bodies
 Postman
 Influencers such as teachers
 Health workers
Introducer-based  Doctors
Enrolment  Anganwadis/ Asha workers
 Representatives of local NGOs

Information Captured during Introducer-based

Enrolment:
 Introducer’s name
 Introducer’s Aadhaar number
 One modality of biometric information of the
Introducer

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 41
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 Name of Head of the Family

Head of  Proof of Relationship (PoR) of resident and HoF
Family-based  Head of Family’s Aadhaar number
Enrolment
 Biometric confirmation of the Head of Family at time
of enrolment

 Proof of Date of Birth

 Proof of Relationship (parent and child)
 Enrolment ID or Aadhaar number of any one parent,
preferably that of the mother in the event both
parents are alive, or guardian
 Biometric confirmation of the any one parents at time
of enrolment

Child Enrolment  The address and mobile number of child will be the
(below five years same as that of the linked parent/ guardian
of age) Note:
 The change or update in Address cannot be
done simultaneously in the child and parent/
guardian
 The parent/ guardian must first update his/ her
address before enrolling the child
 After he/ she receives the Aadhaar, the child can
then be enrolled using the parent’s/ guardian’s
Aadhaar

List of Documents allowed as are specified in Appendix G.

Convenience Charge: Fresh enrolment and Mandatory Biometric Update for Child after obtaining 5 / 15
years in age is FREE OF COST. Operator/ supervisor asking money such activities will be BLACKLISTED
and further legal action will be taken against them. Complete Details of Charges that can be collected from
the Resident is mentioned in Appendix I.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 42
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Information Captured during Enrolment

Biometric information required for enrolment from all individuals except for children below 5 years of age.

Facial image All ten fingerprints Scans of both Irises

Biometric information namely - all ten fingers and Iris is not required for enrolment of children below 5 years of age.
Facial photograph is captured for the children below 5 years in age.

The demographic information shall not include race, religion, caste, tribe, ethnicity, language, record of entitlement,
income or medical history of the resident.

Enrolment of residents with biometric exceptions such as missing finger/missing eye etc., the following information
needs to be captured:

 Complete Demographic Information

 One iris, if not possible to capture both the irises

 Fingerprints of remaining fingers in case of missing finger

 Exception photograph

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 43
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Aadhaar Generation/ Updation Steps

Step 1: Enrolment/Update

The enrolling agencies shall upload the

enrolment/update packet to the CIDR using
the software provided by the Authority.
Step 2: Aadhaar Processing at
CIDR

The UIDAI shall process the

enrolment/update data received from
the Enrolment Agency.

Step 3: Rejection

The Authority may reject an

enrolment/update request due
duplicate enrolment, quality or any
other technical reason. Step 4: De-duplication/Checks

After de-duplication and other quality

checks as specified by the Authority,
the Authority generates/update the
Aadhaar number.
Step 5: Delivery of Aadhaar Number

 The Aadhaar is communicated to

residents in physical form (Aadhaar
letter)
 In Electronic form (e-Aadhaar)
available for download from
https://resident.uidai.gov.in/
(registered mobile number is Step 6: Rectification or Update
required)
 Downloaded in the form of  In case there is some error in the information
m-Aadhaar Android Application mentioned in Aadhaar Letter or e-Aadhaar,
(registered mobile number is resident may contact the Authority by calling
required) 1947 or writing to [email protected]
 Resident can also submit an Update Request
by following the Aadhaar Update Process
specified by the Authority

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 44
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Aadhaar Update Process

Aadhaar number holder may seek alteration of his demographic information or biometric information in cases
mentioned below through the Aadhaar Update Process specified by the Authority.
 In case any demographic information of an Aadhaar number holder is incorrect or changes subsequently, the
Aadhaar number holder shall request the Authority to alter such demographic information in his record in the
CIDR
 In case any biometric information of Aadhaar number holder is lost or changes subsequently for any reason,
the Aadhaar number holder shall request the Authority to make necessary alteration in his record in CIDR
 Mandatory Update: The biometric information of children has to be mandatorily updated upon attaining five
years of age and fifteen years of age
 In case of deactivation, an Aadhaar number holder or resident is required to update his or her identity
information partly or fully

No identity information in the Central Identities Data Repository shall be altered/updated without the resident’s
consent or request. The reasons for deactivation of Aadhaar Number is specified in Appendix J

Mode of Updates

 At any enrolment centre with the assistance of the

operator and/ or supervisor. The Aadhaar Update
Request Form is specified in Appendix K

 The resident will be biometrically authenticated and

shall be required to provide his Aadhaar number along
with the identity information sought to be updated and
Visiting supporting documents
Enrolment
Centre  List of Enrolment Centres is available at:
https://appointments.uidai.gov.in/easearch.aspx

 A new facility has been added where the resident can

book an appointment online

 Link:
https://appointments.uidai.gov.in/bookappointment.as
px

 Resident’s Address can be updated online through

SSUP Portal by submission of Aadhaar number and
the registered mobile number and uploading the
supporting documents
Online mode
 Authentication will be carried out through a One-Time
Password (OTP) sent to the registered mobile number

 The SSUP Portal is available at:

https://ssup.uidai.gov.in/web/guest/ssup-home

The resident shall be assigned an update ID for tracking the status update, and the revised Aadhaar letter
may be made available to the resident in physical or electronic form.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 45
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 5

Capturing Demographic and Biometric

Details of Resident and Use of Enrolment/Update Clients

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 46
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 5: Capturing Demographic and Biometric Details of

Resident and use of Enrolment/Update Clients

Detailed Guidelines for Recording Demographic

a. Enter the Demographic details of the resident from the verified Enrolment/Update Form.

b. In case of Aadhaar Update, only the fields which need to be updated should be marked and filled.

c. Ensure that the resident has provided his/her mobile number in the form. In addition to this encourage resident
to email ID in the form, for UIDAI to get in touch with the resident using these details, if required, like in case of
returned letters.

d. Pay attention to Data Aesthetics during demographic data capture. Avoid improper use of spaces, punctuation
marks, capital and small letters during data capture.

e. Avoid use of un-parliamentary language and transliteration error.

f. Leave those non-mandatory fields blank where no data is provided by resident. Do not enter N/A, NA etc. in
fields where Resident has not provided any data.

g. Filling Father / Mother / Husband / Wife / Guardian field is not mandatory for residents above the age of 5
years in case the adult is not in a position or does not want to disclose. Then select checkbox “Not Given” in
“Relationship to Resident”.

h. In case of children below the age of 5 years, one of the parents’ or guardian’s name and Aadhaar Number shall
be mandatorily recorded.

i. It is not compulsory for only father’s name to be recorded against the ‘parent’s name.’ Mother’s name can
alone be recorded for the ‘parent’s/ guardian’s’ name if so desired by the parent.

j. Enrolment of the parent is mandatory prior to the child. If the child’s father /mother / guardian has not enrolled
or does not possess Aadhaar Number at the time of enrolment, the enrolment of that child cannot be done.

k. For Head of Family (HoF) based verification Name, Aadhaar Number of HoF and Relationship Details of the
family member to HoF are mandatory details to be entered.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 47
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Detailed Guidelines for Recording Demographic

Download AadhaarEnrolmentClient version 3.3.4.2.48-1 into the system.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 48
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Select the downloaded file and then right click on it.

Select Extract All option from the menu to extract the files.

Select a destination folder to be extracted and then click Extract button.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 49
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

You can see a list of names after extracting the file.

From that, open the setup 5. Aadhaar Enrolment Client.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 50
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Double-click Setup_AadhaarEnrolmentClient version 3.3.4.2.48-1.exe file.

Then, you will see a welcome pop-up of the set-up on the screen. Click Next button to allow
the set-up installation process.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 51
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

OTA Client has installed successfully. Now enter credentials Operation ID, Operator Name
and Password and then click Login for further processing.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 52
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Steps to Enrol a Resident Using ECMP Client

Step
Login to latest ECMP client using your login credentials.
01

Step
Select the Resident Type. Type the required details in the Personal Details section.
02
[email protected] https://uidai.gov.in/ Toll free: 1947

Page 53
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Step
Fill all the Demographic Details and Contact Details including Mobile Number and email, if the
03 resident is willing to share. It is not mandatory to collect the mobile number and email.

Step Click References tab and select a document from Proof of Date of Birth (PoB) dropdown menu, if
you have checked the Verified box in the Demographics window. Otherwise, do not select the
04 document.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 54
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Step
Now, select the documents submitted by the resident as Proof of Address (PoA) and Proof of Identity
05 (PoI) and choose the relevant documents from the dropdown menus.

Step Note: Fill the Head of the Family Details (for HoF enrolment only).
Enter the No. of Supporting Documents based on the type of Enrolment.
06 In case of Child Enrolment STEP 6 & 7 are not applicable.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 55
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Step
Click Photograph tab and click the photograph of the resident.
07

Step
Go to Fingerprints tab. Capture the left hand figure impression then right hand fingers impression
08 followed by both Thumbs impressions using the biometric device.

Step
Click Iris tab.
09 Capture the both Iris impressions using the Iris scanner.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 56
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Step Finally, click Review tab and confirm the details with the resident.
10 In case of any errors, go back to the relevant tab and correct the same. Click Confirm.

Step
You should give your thumb impression in the biometric slot and click Save.
11
[email protected] https://uidai.gov.in/ Toll free: 1947

Page 57
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Step
Printing of Acknowledgement Slip and getting it signed by the resident.
12

Step
Mandatory Scanning of Supporting Documents, Acknowledgement Slip and Aadhaar Enrolment Form.
13 Click Print icon.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 58
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Step
The Document preview window opens to preview the scanned documents. Also, you can check the
14 filled-in Aadhaar Update Form. After checking the details, click Close to close the window.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 59
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Step
Click Print Receipt to take a printout.
15

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 60
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Steps to Enrol a Child using CELC Client

Select YES and enter the BRN/BAN Number, in case the Birth Registration Number is
available.
By entering the registration number, client will display the Name, DOB and Gender of the
Child.
Select NO in case the Birth Registration Number is not available.

Enter parent/guardian Aadhaar number, select gender and take fingerprint of

parent/guardian for further processing.
Note: Given Aadhaar number and Biometric should be of the same person.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 61
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Enter the Demographic information.

Enter parent’s mobile number and Aadhaar number.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 62
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 63
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Select the document submitted and capture the photo of the document.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 64
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Capture the photo of child.

Next, take the finger impression of the parent whose Aadhaar number is mentioned.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 65
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Click Review to validate the biometric impressions given.

After parent’s authentication, then the operator details have to be provided and click
Complete Enrolment.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 66
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Click OK in the Enrolment Status window.

Once the enrolment is completed, the enrolled child’s parent will receive an SMS with the
enrolment number.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 67
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Steps to update Mobile Number using CELC Client

CELC Tablet can be used to update resident’s mobile number.

Login using Operator credentials and select” MOBILE UPDATE”.

Operator has to enter the resident’s mobile number in order to generate OTP.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 68
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Operator has to enter Resident’s Aadhaar, Operator Aadhaar and OTP received on the
Mobile. Then operator has to take the resident’s biometric for authentication and check
Resident Disclosure.

Operator has to give his/her confirmation by giving his/her Biometric Confirmation.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 69
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

After all the steps are successfully saved, Operator has to click “OK” for final confirmation.

EID for the Mobile Update is generated and resident can track the status using the
Update EID.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 70
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Steps to Update Biometric Details in ECMP

Select Life Cycle Changes menu. Click Update Resident information details.

In the Personal Details section, enter Aadhaar Number, Date of Birth and Gender of the
resident. Then, select Update biometric details checkbox.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 71
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Go to References tab.
In the Relatives Details section, check ‘Not Given’ checkbox.
Enter the number of Documents as “2” i.e. Update Form and Acknowledgement Slip.

Take the photograph of the resident.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 72
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Capture the all fingerprints and both thumb impression of the resident.

Capture both Iris impressions of the resident and click Next.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 73
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Review the details and get confirmation from the resident. Click Confirm.

Print the Acknowledgment Slip and get it signed by the resident.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 74
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Mandatory Scanning of Signed Acknowledgement Slip and Update Form. Click Print icon.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 75
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

The Document preview window opens. Here, you can check the filled-in Aadhaar Update
Form. After checking the details, click Close to close the window.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 76
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Click Print Receipt to take a printout.

Steps to Update Demographic Details in ECMP

Select Life Cycle Changes menu. Click Update Resident information details.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 77
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Fill in the Resident Name, Aadhaar number, and fields Marked by the resident for Updation
(as per the Update Form) Click Next.

Go to References tab.
Please select the supporting documents based on the update request.
Enter the number of Documents based on the update request and click Next.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 78
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Take resident’s picture and any one Biometric Attribute and click Next.

Review the details entered and get the confirmation from the resident. Click Save.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 79
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

The operator should give his/her thumb impression and click Save.

Print Acknowledgement Slip and get it signed by the resident.

Mandatory scanning of Supporting Documents, Acknowledgment Slip and Update Form.

Click Print icon.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 80
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

The Document preview window opens. Here, you can check the filled-in Aadhaar Update
Form.
After checking the details, click Close to close the window.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 81
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Click Print Receipt to take a printout.

Steps to Update Demographic Details in UCL Client

Open UCL client using login credentials.

Enter the Aadhaar Number of the resident and take biometric impression to fetch his/her
details.
Next, click Fetch Resident Details.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 82
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

In the ‘Demographics’ page, enter the updated information as per the Update Form and
click Next.

Based on the update request, supporting documents are selected from the drop down and
number of the documents is mentioned accordingly.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 83
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Review the details entered and click Confirm.

Capture Biometric confirmation of the Operator and the Resident and click Verify.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 84
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Mandatory Scanning of Supporting Documents and Update Form.

Click Submit to complete the updating the demographic details.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 85
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Click Print Receipt to print the Acknowledgement Slip.

Steps to Update Photo in UCL Client

Enter the resident’s Aadhaar Number and take his/her biometrics and click Fetch
Resident Details.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 86
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

In the ‘Demographics’ page, select “Photo Update” Check Box and click next.

Enter Number of supporting Documents as “1” i.e. Update Form

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 87
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Now, go to Photograph tab and click the Resident’s photo.

Click Review tab and check the updated details in confirmation with the resident.
Finally, click Save.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 88
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Capture Biometric confirmation of Operator and Resident.

Click Verify.

Scan and upload the Update form filled by the resident.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 89
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Click Submit to complete the updating the demographic details.

Click Print Receipt to print the Acknowledgement Slip.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 90
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Steps for GPS Sync at start of Enrolment/Update Process (ECMP Client)

 Open Start Menu

 Click on Control Panel
 Click on Windows Firewall
 Turn Off Windows Firewall
 Window as attached in Right will Open
 Click all three radio buttons to turn off
 Click Ok Button
 Restart Your system
 Start GPS

 Check all the connected device

 This bar is seen in every page (left bottom) of the enrolment client, which indicating which
devices are connected to the machine

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 91
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 Click “GPS Device” icon”

 Click on Start GPS Button

Check status “GPS Device started”.

Check Status-Red status is removed and updated coordinates are shown.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 92
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Please select “Band Rate as 9600”

Once the GPS Synch Page is completed, Operator Synch Page Pops Up.

Steps for Packet Synch and Operator Sync (UCL and ECMP Client)

 After logging in to the client for the first time Synchronising of Operators Details is compulsory, for which
operator/supervisor needs to have Mobile number registered compulsory with Aadhaar.

 Note: If operator/supervisor doesn’t login for 10 days than synchronise operators details need to be done again

 Synchronise Operator Details (Operator/Supervisor must have registered mobile number for Sync & if Operator
doesn’t Login after 10 days sync needs to done again)

Click on Operator Sync Page in the Enrolment Client.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 93
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Check the details of “Pending Packets” to be uploaded.

Click on “Full Sync” and then “Operator Sync”.

Check confirmation message on completion of “Full Packet Sync”.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 94
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 Click on “Operator Sync” and wait for the syncing process to start
 Once the process is complete click OK

 Enter OTP received on the registered mobile number of the Operator

 Provide confirmation either by eye of finger to complete the process

Wait for the confirmation screen.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 95
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Verification of Dully filled Enrolment/ Correction Form

Verification of Aadhaar Enrolment / Correction Form by

 For Documents based Enrolment, duly filled of Aadhaar Enrolment /

Correction Form to be verified against the information mentioned in
supporting PoI, PoA document

 For Head of the Family (HoF) based Enrolment- Name, Aadhaar Number/EID
of HoF and Original Proof of Relationship (PoR) with the resident has to be
verified and dully mentioned in the Aadhaar Enrolment / Correction Form

 In case of a child below 5 years, POI and POA document for verification is
not required, whereas Original Proof of Date of Birth, Aadhaar Number/EID of
either of the parents has to be verified and dully mentioned in the Aadhaar
Enrolment / Correction Form

 For Introducer-based Enrolment, Name and Aadhaar Number of the Introducer have to be recorded in
the Aadhaar Enrolment / Correction Form. The Introducer details must be available in the Enrolment Client

 Mobile Number of the enrolee is entered in the Enrolment/Update form mandatorily

Full name

 Verify the Original Proof of identity documents (PoI) produced by the resident
before recording the name in case of Document based enrolment.

 Follow the guidelines given below when recording the resident’s name:

– Enter the full name - Ascertain from her/him the expansion of her/his initials
and record the same. For example, resident may tell that his name is
V. Vijayan but his full name is Venkatraman Vijayan

– Do not include salutation or titles like Mr., Miss, Mrs., Major, Retd., Dr.

– Sometimes the infants and children may not have been name mentioned in Date of Birth Proof. In
such case please try to ascertain the intended name for the child by explaining to the resident the
importance of capturing the name of the individual and use the name mentioned in the Enrolment
Form

– In case of child below 5 years, POI/POA is not required whereas Original Date of Birth Proof and
Aadhaar Number of either of the parent as mentioned in the DoB Proof

Gender

 M for Male

 F for Female

 T for Transgender

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 96
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Date of Birth (DoB)

 Record Date of Birth (DoB) of Resident, indicating day, month and year in the
relevant field

 If the Resident provides documentary evidence (DoB Proof) of Date of Birth,

then check the box “Verified” and select the name of the document provided by
the resident in the drop down provided for DoB documents

 If the resident does not have any documentary evidence (DoB Proof), record
date of birth and check the “Declared” box

 When the resident is unable to provide exact date of birth and only mentions
his/her age, Operator should only record age in the field provided. The
software will automatically calculate year of birth

Residential Address and Contact Details

 Enter the C/O address details as declared by the resident

 Verify the proof of address document (PoA) produced by the

resident before recording the address in case of document-based
enrolment

 Enter complete address including the PIN code and landmarks

 The local language transliterations may be incorrect due to phonetics and other reasons, and therefore it
may need manual correction and confirmed by the resident

 If document furnished is not available in the drop down list of PoA, then it is not an acceptable PoA
document and resident may be asked to produce only the allowed PoA. For such cases the Enrolment
should not be performed till the time the resident produce the allowed documents.

 Resident’s mobile number must be added in the Enrolment/ Update Form. In addition to this,
resident may be encouraged to provide e-Mail ID for status update and using various
Aadhaar-based services

Relationship to Resident (Conditional)

 This is applicable only in case of HoF (Head of Family) based Enrolment

 Filling the father / husband / guardian or Mother / Wife / Guardian field is

optional. If the information is provided by the resident, the same may be
recorded

 In case the adult does not want to disclose, then select checkbox “Not
Given” in “Relationship to Resident”

 In case of a child below 5 years, the Aadhaar number/ EID of parent/relative

has to be mandatorily recorded

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 97
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Disclosure

Disclosure under Section 3(2) of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER
SUBSIDIES, BENEFITS AND SERVICES) ACT, 2016:

 Ensure that the resident has provided his signature/ thumb print against this disclosure

 Resident must be informed about the implication of this disclosure

Review by Operator and Resident

 Operator must read out critical fields to the resident before the Operator
finishes the Enrolment. The Operator must reconfirm the fields given below:

– Spelling of Resident’s Name (mandatory)

– Correct Gender (mandatory)
– Correct Age/Date of Birth (mandatory)
– Address – PIN Code; Building; Village/ Town /City; District; State (mandatory)
– Relationship details – Parent/Spouse/Guardian; Relative Name (mandatory)
– Accuracy and Clarity of Photograph of the resident (mandatory)

– Mobile Number (mandatory)

– email ID (optional)

 Operator must ensure that no such text like NA, N/A or ND is entered in fields that do not have any
information

 Leave those non-mandatory fields blank where no data is provided by resident in the Form

 Confirmation from the resident must be taken on the complete information mentioned in the enrolment
application and Local language translation must be verified by the resident before finalising the
enrolment

Operator / Supervisor / Introducer / HoF signoff

 Operator needs to sign off every enrolment by providing his/her fingerprint

 Supervisor’s sign off is activated and provided in case of biometric exceptions

 For a child below 5 years, the biometric confirmation of linked parent/relative has
to be captured

 For Introducer/HoF based enrolment, biometric confirmation of Introducer/ HoF

has to be captured

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 98
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Printing of Acknowledgment Slip

 Operator needs to take out the print of Acknowledgement Slip containing EID
(Enrolment ID)

 Resident has to sign the counter slip and provide it to the Operator for
scanning

Mandatory Scanning

 Aadhaar Enrolment/Correction From, Original Supporting Documents and

Signed Acknowledgement Slip containing EID (Enrolment ID) must be
scanned to complete the enrolment

 All the documents are returned to the resident and should not be retained by
the Operator

Detailed Guidelines for Collecting Biometric Data

Enrolment Agencies must use Biometric Devices certified by STQC for capturing Biometric data namely, Finger
print and Iris capture devices. The list of certified biometric devices is available at STQC website
http://www.stqc.nic.in/

Fingerprint Capture

 The fingerprints need to be captured in order of all

four fingers of Left Hand followed by all four fingers
of Right Hand and then the two thumbs

 The fingers have to be positioned correctly on the

Biometric Device to enable capture

 There should be no direct light shining on the

Biometric Device. Use the Indicators on fingerprint
devices for positioning of fingers.

 The fingers should be placed in right direction on the Biometric Device

 Use a lint free cloth periodically to clean the platen of the Biometric Device

 Check devices periodically for scratches, out of focus images or if partial images are getting captured

 Fingerprints cut off, wet/smudged fingerprints, very light prints due to insufficient pressure will result in poor
quality

 The resident’s hands should be clean (no mud, oil etc.). Ask resident to wash hands with water and soap, if
necessary

 The fingers should not be excessively dry or wet

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 99
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 The Resident should be requested to place all four fingers of the left hand/right hand/two thumbs on the
fingerprint scanner for the four-finger capture to ensure good contact and maximise the area of the captured
fingerprints

 Ensure that the fingers are placed flat and till the top joint of the finger is placed well on the fingerprint
scanner

 If automatic capture does not happen, the operator should force the capture 4 times till all the lights on the
device turn green

 The operator should check the actionable feedback when capture fails. Some actionable feedbacks provided
by software are:

 Number of fingers present does not match with expected number of fingers

– Finger not positioned correctly

– Too much pressure (duty cycle)

– Too little pressure

– Central region missing

– Excessive moisture (wetness)

– Excessive dryness

 Fingerprints are best captured in standing position

 In case of additional fingers, ignore the additional finger and capture the main five fingers

 Ensure correct placement of fingers during fingerprint capture

 In case of missing finger select the missing finger and follow the Biometric Exception Handling Mechanism

Iris Capture

 Ensure correct alignment of left and right eyes and allows for more
accurate estimation of roll angle

 The Resident will be required to sit in a fixed position, like taking a portrait
photograph

 The software is able to measure the iris image quality. An initial image
quality assessment would be done to provide feedback to the operator
during the capture procedure. The software alerts the operator with
actionable feedbacks, if the captured iris image is of insufficient quality.
Some actionable feedbacks provided by software are:
– Occlusion (significant part of iris is not visible)
– Iris not in focus
– Gaze incorrect (resident looking away)
– Pupil dilation

 The iris capture procedure is sensitive to ambient light. No direct or artificial light should directly reflect off the
Resident’s eyes
[email protected] https://uidai.gov.in/ Toll free: 1947

Page 100
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 The device should be held steady. In case device requires to be held by resident, the enrolment
operator/supervisor may help the resident to hold the device steady

 Table light used for facial image capture should be switched off during iris capture

 Direct sunlight or any other bright light shining on resident’s eye will create reflections and result in poor
quality image

 Operator must instruct the resident to look straight into the camera, open eyes wide open, do not blink and to
be stationary during iris capture

 If resident is having trouble during Iris scan and recapture is required, then the operator may navigate to the
next screen to capture other details and then return to Iris capture. This will relax the resident from constant
pressure to keep eyes wide open during iris capture

 The Operator needs to be patient during capture and wait for the device response instead of scrolling,
navigating back and forth on screen

 In case the Iris is not captured as required, Operator must try capturing the iris 4 times

Facial Image Capture

 Position: For capturing facial image, it is advisable for the operator to

adjust the camera instead of the resident to position herself/himself at
the right distance or in the right posture. Frontal pose needs to be
captured i.e. no head rotation or tilt
 Focus: The capture device should use auto focus and auto-capture
functions. The output image should not suffer from motion blur, over or
under exposure, unnatural coloured lighting, and radial distortion

 Expression: Expression strongly affects the performance of automatic

face recognition and also affects accurate visual inspection by humans.
It is strongly recommended that the face should be captured with
neutral (non-smiling) expression, lips closed and both eyes open
 Illumination: Poor illumination has a high impact on the performance of face recognition. It is difficult for
human operators to analyse and recognise face images with poor illumination. Proper and equally
distributed lighting mechanism should be used such that there are no shadows over the face, no shadows
in the eyes and no hot spots. No light exactly above the enrolee should be used since it can cause
shadows. Light should be diffused and placed in front of the enrolee so that there are no shadows under
the eye

 Eye Glasses: If the person normally wears glasses, it is recommended that the photograph be taken
without glasses.
 Accessories: Use of accessories that cover any region of the face is not permitted. Further, accessories like
turban are also allowed as religious, traditional practices

 Operators need to be trained to obtain the best possible face images that satisfy requirements of the
software
 For children, it is acceptable that the child sits on parent’s lap, but it needs to be ensured that parent’s face is
not captured along with child’s face

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 101
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 Actionable feedback needs to be checked for captures that fail. Some of the actionable feedbacks in software
are:

– No face found

– Resident too far (eye distance in input image is less than 90)

– Resident too close (eye distance in input image is greater than one third of image width)

– Pose (Look Straight)

– Insufficient lighting

– Very low face confidence (faceness, object not identified as human face)

– Pose (yaw angle in output image is greater than 11.5 degrees)

– Non-uniform lighting (of face in output image)

– Incorrect background (in output image)

– Insufficient lighting (bad grey values in face area of output image)

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 102
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 6

Exception Handling

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 103
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 6: Exception Handling

There would be instances where a resident would not be in a position to give complete set of biometrics owing to
reasons such, as injury, amputation of the fingers / hands and similar problems with the eyes. The following
guidelines are to be followed while handling such exceptions.

Exceptions in Handling
Problem Suggestions
Fingerprint Image Capture

1. The type of exception must be explicitly marked in the

Missing / software along with Exception photograph
amputated /
bandaged 2. The fingerprints of remaining fingers are captured
fingers 3. Resident must be asked to confirm about this
condition before proceeding

Exceptions in Handling
Problem Suggestions
Fingerprint Image Capture

1. If capturing Iris image is not possible due to

non-existence of one or both eyes or bandage
Capturing Iris across one or both eyes / any other deformity or
image is not disease, the same has to be recorded in the system
possible
2. Resident must be asked to confirm about this
condition before proceeding

Exceptions in Handling
Problem Suggestions
Fingerprint Image Capture

1. The type of exception must be explicitly marked in

the software along with Exception photograph
Squint / disoriented 2. If there is exception in one iris, the second iris must
eye be captured
3. Resident must be asked to confirm about this
condition before proceeding

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 104
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 7

Guidelines for Enrolment Operator / Supervisor

on Quality of Enrolment/Update

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 105
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 7: Guidelines for Enrolment Operator / Supervisor on

Quality of Enrolment/Update
Quality Check of the Demographic details and the supporting documents scanned during New Enrolment and
Update is done before the Aadhaar card is issued to the resident. This is to ensure quality and correctness of data
in the system.

Enrolment Quality Parameters leading to Process and Demo Error

 The enrolment operator/supervisor should follow the quality parameters as advised by the Authority and
should capture demographic and biometric details correctly
 They must avoid the errors described below to avoid any financial implication and blacklisting from the
Authority
 The errors made during enrolment/update may result in blacklisting of operator and he will not be able
perform any enrolment/update

Quality Check for Enrolments and Updates

Fields Do’s and Don’ts

Enrolment operator should verify and match the name carefully against the Proof
Document submitted by the resident.
Do not include any junk value or use any un parliamentary language, this may lead
Name to blacklisting of operator.
The name should not include any salutation like Mr. Ms. Smt. Dr. etc., else, such
enrolments will get rejected.
The transliteration in local language should match with the name in English.

Gender The gender of the person should be captured correctly.

Date of birth of the resident should be captured correctly as per the proof document
Age
submitted in case of verified case.

Enrolment operator should verify and match the Address carefully against the Proof
Document submitted by the resident.
Do not include any junk value or use any un parliamentary language, this may lead
Address to blacklisting of operator.
The transliteration in local language should match with the address in English.
The address should be captured in full and should include details like house
no/name, locality, street, City/Town/Village, Pin Code etc.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 106
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Photograph of the resident should be captured correctly as per guidelines provided

by UIDAI.
Photograph
The photo should be neither too dark nor too bright.
The face of the resident should be clearly visible and identifiable.

Process Errors

Process Description

Enrolment Operator/Supervisor should make sure that photo is not taken from:
 Hard copy of photo (passport photo etc.)

 Photo on a monitor
Capturing Resident
Photograph  Photo on a mobile device

 Photo from magazine/ newspaper/ book/ poster

The photograph should be clear and not blurred. There should be sufficient light
while capturing the photograph.

Capturing Resident Enrolment Operator/Supervisor should ensure that Un-parliamentary/Offensive

Demographic Details Language is not used.

The Enrolment Operator/Supervisor should verify the proof documents submitted by

the resident and ensure the following:
1. The Name, Address, DOB should match with the Proof document submitted.
2. Should accept only valid and approved proof documents as per UIDAI list of
approved documents.
Verification of
3. Should scan the documents completely, so that all the details are captured
Documents
clearly.
4. Should not accept any fraudulent/tampered document as proof.
5. The scan of the proof document should be clear and readable.
6. The document name selected on the client should match with the proof
document submitted.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 107
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Document Error – Most Common Reject Reasons

Most of the enrolments are getting rejected due to Invalid Documents submitted by the residents.

Reviewers at Enrolment Centre need to be more vigilant in checking the document before Enrolment. Some
common rejections under Invalid Document category are mentioned below.

Document Error Reject Reason

 Any document scanned as POI/POA/POR/POB which is not in the list of

approved documents will be rejected
Invalid Document  If Name/Photo is missing in POI document, then it will be rejected
 For example, ration card can be used as POI only if it has both Name and
Photo of resident
 Aadhaar Card/letter scanned as POI/POA/POR/DOB will be rejected
 In case of certificate issued by authorised person as per the approved list,
Photo of resident is mandatory and it should have stamp and signature of the
person issuing the certificate, else it will be rejected
 If the document which is attached as POI/POA/POR/POB has expired, it will be
rejected
 When Voter ID card is submitted as POA, both sides of the ID card need to be
scanned, else it will be rejected

Types of Documents Errors

There are different types of document errors that the Enrolment Operator must be aware of. These document errors
are:

Document Error Type Description

The operator must check the uploaded

Document not as per Approved List
documents against the approved list of
documents. If the operator accepts documents
that are not as per the approved list, then it will
be rejected under this error type – Document
Error. The sub-error types will be based on the
type of document under the following
categories:

 POI (Proof of Identity)

 POA (Proof of Address)
 POR (Proof of Relationship)
 DOB (Date of Birth)

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 108
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Suppose, if the operator has uploaded an

incorrect POI document, it will be rejected under
the sub-type – POI.

How to Avoid the Error

If the resident has given correct Proof of Identity document, the operator should check whether the
demographic data is matching with the proof document.

Document Error Type Description

Missing Document

This error occurs when the resident has not

submitted the required documents or the
enrolment operator has missed uploading the
submitted documents.

How to Avoid the Error

Ensure that the documents are uploaded before submitting the packet.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 109
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Document Error Type Description

Document Name Mismatch

Just like the error of Document not as per

the Approved List, the operator must check
for all the proof documents.

Note: Currently, this document error type is

not being used in the QC process.

Document Error Type Description

Demographic Data Mismatch

The operator must ensure that the

resident’s details in the packet are exactly
matching with the data given in the
documents submitted as POI, POA or DOB.
Otherwise, such an error will be identified
during the QC Process.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 110
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Document Error Type Description

Poor Quality Document

The operator must ensure that the

uploaded document is clear and all the data
is legible.

Document Error Type Description

Scanned Image not of Original

If the resident has submitted Xerox copy of

document instead of original, the enrolment
operator must not accept the document. If
he/she accepts such a document, this error
type occurs.

Note: Currently, this document error type is

not being used in the QC process.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 111
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Document Error Type Description

Fraudulent Document

The operator must be very careful while

collecting the documents. If another
resident’s documents are uploaded as part
of the proof documents, this error is bound
to occur.

Note: Refer to Appendix P - Quality Instruction Set for Enrolment Operators for the Quality Checklist.

Common Errors by Enrolment Operators

Here are some common errors committed by enrolment operators. Each operator should be careful in avoiding them.

Enrolment
Slip/Aadhaar Card is Enrolment operator should not attach Enrolment Slip/Aadhaar as Proof of
attached as Identity/Address/Date of Birth. This is not a valid proof and will be rejected during
POI/POA/POR/DOB: Quality check. The operator may also get blacklisted for uploading incorrect
This will be rejected in document.
QC as Invalid
Document.

Invalid Document: During enrolment, the Enrolment operator should ensure that the document being
Aadhaar Letter is not accepted and scanned as POI/POA/POR/DOB is valid as per the UIDAI list of
valid as POI/POA/POR aproved documents. The operator should also ensure that the document is valid as
and will be rejected on date before accepting any document. Accepting invalid document will attract
under Invalid penalty on the operator and the may lead to BLACKLISTING of the opertor.
Documents.

Invalid Document:
Scanned copy of only
one side of Voter ID is A common error committed by enrolment operator, which has been noticed in
considered as invalid Quality check is that while accepting Voter ID as POA, operator should ensure, both
document. An operator sides of the documents is scanned.The enrolment will get rejected if both sides of
should ensure that Voter ID is not scanned.
both the sides of Voter
ID are scanned.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 112
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Invalid Document:
Certificate issued by When accepting cerificate issued by Village head/Principal on letter head as
Principal/Village head POI/POA , the enrolment operator need to ensure the photo of resident is attested
without Name and on the certificate with stamp and signature of the issuing authority. If the photo graph
photo of resident is is missing in the certiicate, then the certificate is considered invalid and will be
considered as invalid rejected.
document.

Transliteration Error: Operators have to pay attention while entering the demographic details of the
Demographic Details resident. If the CAPS LOCK is ON, then attention need to be paid to the
in English does not transliteration. The operator need to ensure that the Demographic details entered in
match with Local English is matching with the local language as well, other wise the enrolment will be
Language rejected.

Operators have to pay attention that while accepting POI documents, the resident
POI: Resident name name should not have ‘urf’ , ‘alias’ in the Proof of Identifty document submitted. Such
having ‘urf’ , alias in document will be rejected during Qaulity Check. The POI document submitted
POI should have only a single name as entered in the enrolment form. Resident name
with ‘urf’ , ‘alias’.

Age-Photo Mismatch:
When the DoB is declared, care must be taken to verify the year of birth of the
Age and the photo of
resident. Especially in case of children, the year of birth should be verified with the
the resident should
parents while entering declared DoB.
match

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 113
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 8

Offences and Penalties

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 114
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 8: Offences and Penalties

Offences and Penalties as per Aadhaar Act and Regulations

Penalty for impersonation

Offence Penalty

Whoever impersonates or attempts to  Imprisonment for 3 years

impersonate another person, whether Or
dead or alive, real or imaginary, by
providing any false demographic  Fine of up to Rs. 10,000
information or biometric information Or both

Whoever, with the intention of causing

harm or mischief to or appropriating the
identity of an Aadhaar number holder  Imprisonment for a term which
changes or attempts to change any may extend to 3 years and
demographic information or biometric  A fine which may extend to
information by impersonating or attempting Rs. 10,000
to impersonate another person, dead or
alive, real or imaginary

 Imprisonment for a term which

may extend to 3 years and
Whoever, not being authorised to collect
identity information under the provisions of  A fine which may extend to
this Act, by words, conduct or demeanour Rs. 10,000
pretends that he is authorised to do so
 In case of companies, the fine
may extend to Rs. 1 lakh or both

Penalty for disclosing identity information

Offence Penalty

Whoever, intentionally discloses,  Imprisonment for a term which

transmits, copies or otherwise may extend to 3 years and
disseminates any identity information
collected in the course of enrolment or  A fine which may extend to
authentication to any person not Rs. 10,000
authorised under this Act or Regulations  In case of companies, the fine
made there under or in contravention of may extend to Rs. 1 lakh or both
any agreement or arrangement entered
into pursuant to the provisions of this Act.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 115
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Penalty for unauthorised access to the CIDR

Offence Penalty

Whoever, not being authorised by the Authority,

intentionally:
a. Accesses or secures access to the Central Identities
Data Repository (CIDR)
b. Downloads, copies or extracts any data from the
CIDR or stored in any removable storage medium
c. Introduces or causes to be introduced any virus or
other computer contaminant in the CIDR
d. Damages or causes to be damaged the data in the
CIDR
 Imprisonment for
e. Disrupts or causes disruption of the access to the
a term which may
CIDR
extend to 3 years
f. Denies or causes a denial of access to any person and
who is authorised to access the CIDR
 A fine which shall
g. Reveals any information in contravention of not be less than
sub-section (5) of Section 28, or shares, uses or Rs. 10 lakh
displays information in contravention of Section 29
or assists any person in any of the aforementioned
acts
h. Destroys, deletes or alters any information stored in
any removable storage media or in the CIDR or
diminishes its value or utility or affects it injuriously by
any means or
i. Steals, conceals, destroys or alters or causes any
person to steal, conceal, destroy or alter any
computer source code used by the Authority with an
intention to cause damage

Penalty for tampering with data in CIDR

Offence Penalty

Whoever, not being authorised by the  Imprisonment for a term which

Authority, uses or tampers with the data in the may extend to 3 years and
CIDR or in any removable storage medium
with the intent of modifying information  A fine which may extend to Rs.
relating to Aadhaar number holder or 10,000
discovering any information thereof.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 116
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Penalty for unauthorised use by requesting entity

Offence Penalty

 Imprisonment for a term which

may extend to 3 years and
Whoever, being a requesting entity, uses
the identity information of an individual in  A fine which may extend to
contravention of sub-section (3) of Rs. 10,000
section 8.
 In case of companies, the fine
may extend to Rs. 1 lakh or both

Penalty for non-compliance with intimation requirements

Offence Penalty

 Imprisonment for a term which

may extend to 1 year and
Whoever, being an enrolling agency or a
requesting entity, fails to comply with the  A fine which may extend to
requirements of sub-section (2) of Section Rs. 10,000
3 or sub-section (3) of Section 8.  In case of companies, the fine
may extend to Rs. 1 lakh or both

General penalty

Offence Penalty

 Imprisonment for a term which

may extend to 1 year and
Whoever commits an offence under this
Act or any rules or regulations made there  A fine which may extend to
under for which no specific penalty is Rs. 25,000
provided elsewhere than this section.  In case of companies, the fine
may extend to Rs. 1 lakh or both

Offences by companies

Offence Penalty

Where an offence under this Act has been Notwithstanding anything contained in
committed by a company, every person sub-section (1), where any offence
who at the time the offence was committed under this Act has been committed by
was in charge of, and was responsible to, a company and it is proved that the
the company for the conduct of the offence has been committed with the
[email protected] https://uidai.gov.in/ Toll free: 1947

Page 117
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

business of the company, as well as the consent or connivance of, or is

company, shall be deemed to be guilty of attributable to, any neglect on the part
the offence and shall be liable to be of any director, manager, secretary or
proceeded against and punished other officer of the company, such
accordingly: director, manager, secretary or other
officer shall also be deemed to be
Provided that nothing contained in this
guilty of the offence and shall be liable
sub-section shall render any such person
to be proceeded against and punished
liable to any punishment provided in this
accordingly.
Act if he proves that the offence was
committed without his knowledge or that
he had exercised all due diligence to
prevent the commission of such offence.

Act to apply for offence or contravention committed outside India

Offence Penalty

For the purposes of sub-section (1), the

Subject to the provisions of sub-section provisions of this Act shall apply to any
(2), the provisions of this Act shall apply offence or contravention committed
also to any offence or contravention outside India by any person, if the act or
committed outside India by any person, conduct constituting the offence or
irrespective of his nationality. contravention involves any data in the
Central Identities Data Repository.

Power to investigate offences

Notwithstanding anything contained in the Code of Criminal Procedure, 1973, a

police officer not below the rank of Inspector of Police shall investigate any offence
under this Act.

Penalties not to interfere with other punishments

No penalty imposed under this Act shall prevent the imposition of any other penalty
or punishment under any other law for the time being in force.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 118
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Cognizance of offences

1. No court shall take cognizance of any offence punishable under this Act, save on
a complaint made by the Authority or any officer or person authorised by it.
2. No court inferior to that of a Chief Metropolitan Magistrate or a Chief Judicial
Magistrate shall try any offence punishable under this Act.

Offences and Penalties Due to Error Caused during Enrolment/Update

Sync but Not Uploaded

Nature of Deficiency Monthly Action to be taken

I. Delay in upload of enrolment I. Amount to be withheld

packet after 10 days from the Rs. 25 per Enrolment packet
date of enrolment II. Amount to be withheld
II. Delay in upload of enrolment Rs. 50 per Enrolment packet
packet after 20 days from the III. Amount to be withheld
date of enrolment Rs. 50 per Enrolment packet
Sync but Not Uploaded: Packet Not Various control such as enrolment freeze if
uploaded up to 30 days from the date not uploaded within 5 days has been
of enrolment is deemed to be lost. implemented.

Demographic Error (DE)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall be Rs. 25 per

packet. For Monthly Cumulative DE errors
These are errors in data quality like
poor quality of photograph, Obvious 1. For 30 cases - Suspension of
Gender or Date of Birth errors etc. operator for retraining

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 119
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Biometric Error III (BE-III)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall be Rs. 25 per

packet.
For Monthly Cumulative BE-III errors
Photo not as per guidelines
1. For 30 cases - Suspension of
operator for retraining

Biometric Error I (BE-I)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall be

Rs. 10,000 per packet.
For Monthly Cumulative BE-I errors:
 Full Finger Prints or Full Iris incorrectly
recorded as missing 1. For 1 or more cases -
Suspension of operator for
 Photo of Photo within a BE retraining
 Exception Photo of a different person 2. For 5 or more cases -
 Exception photo of an object Suspension of operator for period
of Five years. Appropriate legal
action needs to be taken if
cumulative error count is >=1

Biometric Error II (BE-II)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall be

Rs. 25 per packet.
For Monthly Cumulative BE-II errors:
 Bad quality photo in exception photo
1. For 30 cases - Suspension of
 Exception not visible in exception photo
operator for retraining

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 120
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Photo of Photo (PoP)

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall Rs. 10,000

per packet. For Monthly Cumulative POP
errors:
1. For 1 or more cases - Suspension of
When a photo is of other photograph/or operator for ONE year
Non-Human.
2. For 5 or more cases - Suspension of
operator for a period of Five Years
Appropriate legal action needs to be
taken if cumulative error count is >=1

Unparliamentarily Language

Nature of Deficiency Monthly Action to be taken

Amount withheld per case shall Rs. 1000

per packet.
For Monthly Cumulative such errors:
Use of unparliamentarily language/ 1. For 1 or more cases - Suspension of
abusive language in residents operator for retraining
demographics
2. For 5 or more cases - Suspension of
operator for period of Five Years
Appropriate legal action needs to be
taken if cumulative error count is >=1

Enrolment Agency Performance

Nature of Deficiency Monthly Action to be taken

If the performance rating is below

Every enrolment agency performance will 90%, EA will be treated to be on red
be rated based on quality parameters of zone and if the performance rating
enrolment, adherence to UIDAI’s processes drops below 85%, the enrolment
and guidelines. Weightage Parameters are operations of the agency will be
given in Appendix N - Nature of suspended and their EA code and
Deficiency/Error. empanelment will be withdrawn for 3
years.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 121
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Review

Nature of Deficiency Monthly Action to be taken

Excessive deficiencies/violations Enrolment operations of the agency will

reported during the quarterly be suspended and their EA code and
performance review or where amount empanelment will be withdrawn for 3
withheld would exceed 50% of amount years.
payable for the period under review.

Gross violation of the stipulated Rs. 50,000 per incident and suspension of
guidelines without potential intent to Operator for a year.
fraud - Overcharging resident for UIDAI
services / involved in corrupt practices
and for running unauthorised PEC found
during inspections.

Gross violation of the stipulated Rs. 100,000 per machine and suspension
guidelines with potential intent of fraud - of Operator for 5 years.
tampering with UIDAI’s software
(BYPASS of operator/supervisor
BIOMETRICS)

Rs. 10,000 per packet

For Monthly Cumulative DoE-I errors:
 For 1 or more cases - Suspension of
operator for retraining
Document Error DoE I  For 5 or more cases - Suspension of
 Fraudulent document operator for a period of Five Years

 Missing document  Appropriate Legal Action needs to be

taken if cumulative error count is >=1

Document Error DoE II Rs. 25 per packet

 Invalid document For Monthly Cumulative DoE-II errors
 Poor quality document  For 30 or more cases - Suspension of
operator retraining
 Demographic data mismatch

DoE Error I and II will be considered as

Demographic Error and will be counted
along with DE % of total number of erred
Financial disincentive for document Error packets against the total number of
(I, II and III) checked packets for the month will be
arrived at and the same % of the total
payment of that month will be deducted
with DE error

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 122
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Nature of Deficiency Monthly Action to be taken

* Capping on the total financial disincentive: Will be capped @ 50% of the total
payment in each monthly payment cycle

Action against Operators

Nature of Deficiency Monthly Action to be taken

 Demographic error  Operator/Supervisors may be blacklisted for a

period of 6 months to 5 years depending upon the
 Biometric error nature of error made

 Photo of Photo (POP)  Appropriate Legal Action needs to be taken

 Use of un parliamentary /abusive language in

residents demographics
 Enrolment with fake PoI/PoA, Fudged consent
slip generation /Any enrolment done by
tampering with UIDAI software

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 123
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 9

Guidelines for the Enrolment Staff to Improve Customer

Satisfaction and avoid Fraud and Corruption

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 124
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 9: Guidelines for the Enrolment Staff to Improve

Customer Satisfaction and Avoid Fraud and Corruption
***If you observe any deviations in abiding with the rules and regulations laid out for carrying out Aadhaar enrolment
and update by the Authority, then immediately report to the authority concerned.

Follow the given hierarchy to report deviations:

Operator Supervisor EA (Nodal Officer) RO (Concerned)

Sample Escalation Matrix (Needs to be displayed at each Centre)

:
Centre Address
EA Name and Code : :
Operator Name and Contact Number : :
Supervisor Name and Contact Number : :
:
EA (Nodal Officer) Name and Contact Number :
:
Registrar (Nodal Officer) name and Contact
Number :

Contact Number of Grievance Cell, UIDAI, RO : :

***Operator should give priority treatment to senior citizens and differently-abled residents.

In case of differently-able persons or a residents with

In case of senior citizens:
Biometric exceptions:

Operator should try to capture all the Biometrics i.e., 10 Operator should mark that specific exception only in the
Finger Prints, 2 Iris and Photograph. software and capture all other Biometrics.
In case Biometric Device is unable to detect Biometrics Operator has to capture exception photograph with
of senior citizens, operator should try the force capture clearly depicting the exception.
option.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 125
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Responsibility
DOs DON'Ts

TO IMPROVE CUSTOMER SATISFACTION

Enrolment Agency  Ensure a standard procedure of  Use one password for multiple
operator/supervisor on-boarding: Enrol sets of Operator IDs
operator/supervisor, Train and Certify
operator/supervisor, Register and Activate  No two Operators should have
operator in EA Admin portal the same Operator ID (User
code)
 Ensure proper training of operators
including device-specific training with the  Avoid force capture of
help of device vendors/UIDAI Regional biometrics of operators or
Office supervisors at the time of
onboarding
 Facilitate proper seating to ensure recording
of quality data by operator  Uncertified operator/supervisor
should not be deployed
 Set up 'Help Desk' to ensure crowd and time
management and address residents'  Do not compromise on the
queries standard of equipment
deployed at enrolment stations
 Make available at least one laptop back-up
at each enrolment centre
 Collect and clean Pre-enrolment data to
save enrolment time at centre
 Deploy only UIDAI approved biometric
devices. Ensure that all the equipment
required for enrolment is provided at the
enrolment centres
 Sensitise the Supervisor /operator on the
importance of capturing their finger prints
clearly at the end of each enrolment
 Rate Card is pasted at each Enrolment
Centre

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 126
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

EA Staff-  Ensure proper layout of the enrolment  Do not demand extra money
Operator/Supervisor Station, such as height of table, positioning of other than prescribed by the
devices, position of the resident vis-à-vis the Authority for any kind of
operator, lighting and position and tautness Aadhaar update
of the white background
 Do not deny any resident for
enrolment in case of Biometrics
 Brief the enrolment procedure to resident
exception and poor quality
before and during enrolment to put the
finger prints
resident at ease and facilitate data capture
 Do not speak rudely with
 Read out if Resident is not able to read. residents
Make sure spellings of name, gender,
 Do not re-enrol residents
address, relationship details are correct
without checking status of
earlier enrolments of resident
 Be patient during enrolment and be
courteous to residents  Do not enter N/A,NA etc. in
fields where Resident has not
 Ensure that resident mobile number is provided any data
entered in the system

 Ensure that resident is made to understand

the use of email ID in the enrolment/update

 Operators need to proactively use “Find

Aadhaar facility- Advance search” before
any fresh enrolment to minimise the
rejections

 Inform residents about time taken for

Aadhaar Generation/ Updation i.e. up to 90
days

 Inform resident to download e-Aadhaar after

receiving Aadhaar generation SMS from
UIDAI

 Inform resident to contact 1947 or

[email protected] in case resident does
not receive Aadhaar generation SMS or
e-Aadhaar is not available for download after
90 days

 Put the resident at ease and make sure that

the resident’s screen is on all the time during
the enrolment and ask the resident to cross
check the data being entered

 Give priority treatment to differently-able,

senior citizens and pregnant ladies

 Do not make any changes in the enrolment

form by yourself. Even if the resident insists
to make some minor changes in the form,
operator must refer this to verifier. In such
cases the operator must politely ask the
resident to go back to verifier and make
changes and take signatures of verifier

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 127
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

henceforth in the enrolment form.

Responsibility
DOs DON'Ts

TO AVOID FRAUD AND CORUPTION

EA Staff-  Log in with your own Operator ID in Aadhaar  Do not try to tamper the
Operator/Supervisor client and log off the application when leaving Enrolment client/machine
the seat so that no one else can use your
login window for enrolment  Take Photo of a Photograph to
enrol a resident, take Photo of
 Change your login password frequently Deity (GOD), Objects, Animal/s
is taken in place of Resident
 Perform Operator sync activity regularly Photo and Use
 Follow the standard operating procedure Un-parliamentary language in
prescribed by the Authority Resident Demographic details
 Use the prescribed POI/POA only  Attempt to enrol an adult as a
child to avoid taking Biometrics
 Inform Authority proactively in case any fraud OR Attempt to enrol an child
is noticed by other EA Staff below 5 year in age as Adult
 File, back up and store enrolment data as per  Acts as a guardian or parent of
UIDAI guidelines a child only for the purpose of
 Sign off all biometric exception cases after Enrolment
due diligence  Upload incorrect document in
 Ensure that GPS coordinates of all the support of any enrolment like
Enrolment machines are captured every day scan copy of any newspaper
before the start of any enrolment/update  Use your mobile number and
email ID in residents Aadhaar
 Attempt to mix biometrics of
resident while enrolment
 Sign for enrolment done by any
other operator
 Accept a photocopy, scanned
document or any document
form other than the original
POI/POA
 Keep a copy of resident
POI/POA (hard copy or in
electronic form)

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 128
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Aadhaar Retrieval Process

 Reasons for Aadhaar Retrieval:

– Residents may be in a hurry to link or seed their Aadhaar

– Letter does not reach the destination even after 90 days

– Residents had lost their EID/UID Slip

 Aadhaar Generation: Normally, it takes maximum up to 90 days from the day of receipt of enrolment packet
by UIDAI from the Enrolment Agency and is subject to passing all the verification processes

 Delivery of Aadhaar: Normally, it takes up to 90 days from the day of receipt of enrolment packet by UIDAI's
CIDR to deliver Aadhaar to the address

 Mode of Delivery: Sent across to the address by India Post, Downloaded from the UIDAI website using
registered mobile number or download M-Aadhaar using the registered mobile number

 Status of Letters: Some letters either are lost in transit or residents have relocate

Only Enrolment ID (EID) is Available

 Resident to visit https://eaadhaar.uidai.gov.in/

 Enter EID number, registered mobile number to receive OTP

and download a PDF of the Aadhaar letter (e-Aadhaar)

 Resident to SMS on 51969, type:

 UID STATUS < 14-digit EID > OR

 UID STATUS < 28-digit EID >

 Resident can get Aadhaar on his/her mobile by visiting

https://resident.uidai.gov.in/web/resident/get-aadhaar-no

 Requires the EID number, registered mobile number and OTP

 A resident can also get e-Aadhaar printed from a Permanent

Enrolment Centre (PEC) as per the rate mandated by the Authority

 A resident can also call 1947

 A resident can also do email correspondence on [email protected]

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 129
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

UID / Aadhaar is Known but Letter is Lost / Unavailable

 A resident can visit https://eaadhaar.uidai.gov.in/

 Enter Aadhaar

 Give registered mobile number to receive OTP

 Download a PDF of Aadhaar letter, also known as e-Aadhaar

 A resident can also SMS on 51969 and type:

 UID EAADHAAR < Aadhaar > < email Id > < PIN code >

Lost EID and/or UID / Aadhaar

 A resident can visit https://resident.uidai.gov.in/find-uid-eid

 Give name in English language only
 Either registered mobile number or email ID entered during the
Enrolment
 Registered mobile number / email ID shall receive the OTP to
retrieve Aadhaar or EID status

 Resident can also opt to call 1947

 Resident can also do email correspondence on [email protected]

 Visit a Aadhaar Permanent enrolment centres

 Ask the operator to use “Advance Search”

 Provide Demographic information to the operator to search your

enrolment details

 Resident can visit the nearest Regional Office (RO) of UIDAI

 Has some helpdesks at each RO

 Executives will be glad to help aggrieved residents

e-Aadhaar
 Using any of the above methods, the resident can download an
electronic copy of the Aadhaar

 It will be available in a password protected PDF file

 To download the Aadhaar, resident can visit

https://eaadhaar.uidai.gov.in/

Order Aadhaar Reprint

 Order Aadhaar Reprint is an online service provided by UIDAI

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 130
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

 A resident can raise a request to reprint his/her Aadhaar in case they have not received original Aadhaar letter
or misplace/loss of original Aadhaar letter

 Resident can visit https://eaadhaar.uidai.gov.in/

 Enter Aadhaar number/ Virtual ID/ EID
 Enter given security code
 Then, click ‘Send OTP’ or ‘Enter OTP’

 In case if resident’s mobile number has not registered, check the box
‘My mobile number is not registered’. Then enter non-registered mobile number to receive OTP

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 131
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 10

Appendix(s)

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 132
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Chapter 10: Appendix(s)

Appendix A – The Aadhaar Act

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 133
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix B – Code of Conduct

1. Service Providers shall make best efforts to protect the interests of residents.

2. Service Providers shall maintain high standards of ethics, integrity, dignity and fairness in the conduct of Aadhaar
enrolment and update of residents.

3. Service Providers shall fulfil their obligations in a prompt, ethical and professional manner.

4. Service Providers shall at all times exercise due diligence, ensure proper care and exercise independent
professional judgment.

5. Service Providers shall not divulge to anybody either orally or in writing, directly or indirectly, any confidential
information about the residents which has come to their knowledge, except where such disclosures are required
to be made in compliance with the Act or any other law for the time being in force.

6. Service Providers shall not indulge in any unfair practice.

7. Service Providers shall ensure that grievances of residents are redressed in a timely and appropriate manner.

8. Service Providers shall make reasonable efforts to avoid misrepresentation and ensure that the information
provided to the residents is not misleading.

9. Service Providers shall abide by the provisions of the Act and the rules, regulations issued by the Government
and the Authority, from time to time, as may be applicable.

10. Service Providers shall not make untrue statements or suppress any material fact in any documents, reports,
papers or information furnished to the Authority.

11. Service Providers shall ensure that the Authority is promptly informed about any action, legal proceeding, etc.,
initiated against it in respect of any material breach or non-compliance by it, of any law, rules, regulations and
directions of the Authority or of any other regulatory body.

12. Service Providers shall be responsible for the acts or omissions of their agencies and employees in respect of the
conduct of their enrolment and update services.

13. Service Providers should have adequately trained staff and arrangements to render fair, prompt and competence
services to residents.

14. Service Providers shall develop their own internal code of conduct for governing internal operations and laying
down standards of appropriate conduct for their agencies, employees and officers in the carrying out of their
duties. Such a code may extend to the maintenance of professional excellence and standards, integrity,
confidentiality, objectivity, and avoidance of conflict of interests.

15. Service Providers shall follow maker-checker concept in their activities to ensure accuracy of enrolment and
update data.

16. Service Providers shall not indulge in manipulative, fraudulent practices in the process of enrolment and updation.

17. Service Providers shall ensure security and protection of all data (demographic/biometric) collected from
residents in accordance with policies and processes as may be specified by the Authority for this purpose.

18. Service Providers shall enforce the decision of Authority regarding suspension/debarment/dis-empanelment of
enrolling agencies, operators, supervisors etc., as applicable.

19. Service Providers shall follow the standards for data fields, data verification and biometric fields specified by the
Authority.

20. Where required, Service Providers shall use only those devices and IT systems whose specifications have been
approved by the Authority.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 134
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

21. Service Providers shall follow the protocols prescribed by the Authority for record keeping and maintenance.

22. Service Providers shall follow the process and systems specified by the Authority for transmission of the data
collected.

23. Service Providers shall follow the confidentiality, privacy and security protocols as may be specified by the
Authority.

24. Service Providers shall follow protocols as may be specified by the Authority for spreading and communicating
the message, content and intent of the Aadhaar project. Since the Aadhaar logo and brand name are properties of
the Authority, the Authority will specify the manner and limits of the use of the Authority logo, brand name, brand
design and other communication and awareness materials.

25. Service Providers shall follow protocols, processes and standards specified by the Authority for the
implementation of the Aadhaar processes.

26. Service Providers shall submit periodic reports of enrolment to the Authority in the form and manner as may be
specified by the Authority.

27. Service Providers shall provide information related to the Aadhaar processes from time to time as requested by
the Authority.

Appendix C – Enrolment Centre (Checklist)

Registrar: _______________________________________________________
Enrolment Agency: _______________________________________________
Enrolment Center Location: Complete Address_________________________
______________________________________________________________
______________________________________________________________
Enrolment Station Codes: All Stations________________________________
______________________________________________________________
Enrolment Agency Supervisor Name: ________________________________

Enrolment
S.
Checkpoints Agency
No.
Supervisor

Mandatory Requirements

A Station

A.1 Please check the latest specifications with UIDAI. Laptop/Desktop available USB hub for
connecting biometric and other devices; (Always Check with [email protected] for
latest requirements).
For ECMP version 3.3.4.2
 3.2 Ghz base frequency quad core or higher (desktop ) or 1.9 GHz Base Frequency,
Quad Core or higher (laptop)
 4GB RAM or higher
 500GB HDD
 Dedicated USB 2.0 Port(minimum 5 ports required
Note: (Windows Vista/any 64 bit Operating System is not supported)

A.2 UIDAI software installed, tested, configured and registered with CIDR as per installation and

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 135
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Enrolment
S.
Checkpoints Agency
No.
Supervisor
configuration manual. A new version must be installed latest within one month of release on
all registered laptops. VDM installed and services for the devices are running.

A.3 Iris capturing device available(record Make & Model)

A.4 Fingerprint capturing device available(record Make & Model)

A.5 Digital Camera (Record Make & Model) must conform to UIDAI’s specifications.

A.6 White back ground screen, non-reflecting, opaque, ~3ft wide, and with stand ,available for
taking photographs

A.7 Extra monitor for residents to verify their data (15-16" with a resolution above 1024x768)

A.8 All devices necessary for enrolment must conform to UIDAI’s specifications

A.9 Working of all equipment at every station tested

A.10 Memory Stick for data transfer (4 GB pen drive sufficient for 1 centre/day i.e. ~5 stations.
Enrolment Centre should maintain a stock of 20 days )

A.11 Printer ( A4 laser printer; must print photo with good quality receipt)

A.12 Printer Paper( Inventory for 5 stations for 10 days ~ 20 rims)

A.13 Antivirus / Anti Spyware checks

A.14 Data Card /Internet connectivity for Enrolment Client. Client synch is mandatory every 5
days.

A.15 All Operators and Supervisors enrolled into AADHAAR ,registered with CIDR, Certified and
Activated

A.16 All Operators and Supervisors on-boarded into Aadhaar Client for local authentication.

A.17 The pre-enrolment data from the Registrars, if used, is available for import on laptops

A.18 If Registrar has additional fields to be captured , then the KYR+ software for capturing the
KYR+ fields is configured and tested

A.19 Sponge for wetting and hand-cleaning cloth available

A.20 GPS Receiver as per UIDAI specs

A.21 Hardware keys for Enrolment Stations for security reason (may be prescribed after October
2012)

A.22 Scanner for scanning documents during enrolment, where scanning is being used
(pre-scanned documents can also be attached)

B Centre

B.1 Backup power supply (generator) of 2 KVA capacity for every five enrolment stations kept in
a centre

B.2 Fuel to run the generators

B.3 Printed Aadhaar Enrolment/Correction Forms available in sufficient numbers at centre /

pre-distributed.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 136
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Enrolment
S.
Checkpoints Agency
No.
Supervisor

B.4 Bubble packed, water-resistant, envelopes (CD mailer) for transferring pen drives/ hard
disks to CIDR (2 Envelopes/day/centre. Enrolment Centre should maintain a minimum stock
of 20 days)

B.5 Download and install latest version of Aadhaar SFTP client if using online mode for data
transfer to CIDR. All packets need to be uploaded within 20 days of enrolment. The
enrolment client will freeze if packet pending for uploads exceed 1000 on the station.

B.6 Photocopier for Xerox of resident's PoI, PoA documents (or provisions as per contract).

B.7 Data Backup of each station at least twice a day on an external hard disk (backup should be
maintained for a minimum period of 60 days).

B.8 Adequate lighting, fans and power points for plugging various biometric devices available

B.9 Local authorities informed of enrolment schedule

B.10 Introducers informed of enrolment schedule

B.11 Banner for the Enrolment Centre placed at entrance

B.12 Posters depicting enrolment process in English & the local language present in visible
places

B.13 Grievance handling Helpline Number and other important numbers displayed prominently
inside/outside the enrolment centre

B.14 The User Manual of the software available for ready reference & operators aware of the
same

B.15 Ink pad for taking thumb impressions on consent where resident/introducer is unable to sign

B.16 External Hard disk for taking backup

B.17 Mobile phone/ Land phone/Internet available for immediate communication with UIDAI
/Registrars etc.

Desired

C Other Logistics

C.1 Extension box for Power Cord

C.2 Water, soap and towel for cleaning hands

C.3 Drinking water facility available

C.4 Sufficient number of tables and chairs for enrolment station operators

C.5 Chairs/benches available in shade for waiting enrollees

C.6 Hall / room spacious & furniture organised to minimise movement of enrollee while capturing
biometric information

C.7 At least one station is suitable for physically challenged, pregnant women, women with
infants and elderly enrollees. This station is clearly marked with a visible banner. Enrolment
centre is preferably setup in ground floor.

C.8 Carry cases for all devices available

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 137
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Enrolment
S.
Checkpoints Agency
No.
Supervisor

C.9 Material for cleaning biometric instruments and laptops as specified by device
manufacturers

C.10 A separate enclosure to enroll “purdah-nasheen” women available

C.11 Sufficient no. of operators available for job rotation & preventing operator fatigue

C.12 Lady operators / volunteers to assist women enrollees

C.13 Security arrangement in place to stop enrollees from carrying bags / suitcases or any other
material into the enrolment centres

C.14 A ramp is provided for disabled and old age people; It is recommended that the centre
should be setup in the ground floor of the building

C.15 First aid kit available

C.16 ORS kit available for areas in extreme heat conditions

D Enrolment Center - Health & Safety Considerations

D.1 All the electrical equipment are properly earthed

D.2 All wiring on the floor or along the walls properly insulated

D.3 Wiring required for the generator backup and for connecting the various devices used for
enrolment neatly organized

D.4 Fuel for generator or any other inflammable material stored away from the enrolment area

D.5 Fire safety equipment available handy

D.6 Power generator kept sufficiently away from the enrolment stations

D.7 Local Emergency Help numbers available at the center & operators aware of the same

__________________________ ________

Date Sign

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 138
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix D – Sample Certificate of Identity/ Address

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 139
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix E – Sample Consent Letter By Introducer

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 140
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix F – Enrolment/Correction Form

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 141
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 142
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix G – Cases of Omission

Cases requiring omission of Aadhaar Number

The Aadhaar number of an Aadhaar number holder shall be cancelled in the following circumstances:

a. If it is established that more than one Aadhaar number have been issued to the same person, then the
Aadhaar number assigned from the earlier enrolment shall be retained, and all subsequent Aadhaar
numbers shall be cancelled .

b. Where the Aadhaar number has been generated in violation of the prescribed guidelines:

i. “Photo on Photo” case where core biometric information is not available: Where an existing
photograph is used for enrolment instead of capturing a new photograph at the enrolment
centre, and where core biometric information has not been captured during enrolment, the
resident’s Aadhaar number shall be cancelled

ii. “False Biometric Exception” cases: Where the enrolment has been wrongly carried out as a
‘biometric exception’ case, the Aadhaar number shall be cancelled.

iii. Where an adult has been enrolled as a child below five years of age to avoid capturing of
biometric information, Aadhaar number shall be cancelled.

iv. Any other case requiring cancellation owing to the enrolment appearing fraudulent to the
Authority

Upon cancellation, services that are provided by the Authority to the Aadhaar number holder shall be disabled
permanently.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 143
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix H – List of supporting documents for Aadhaar Enrolment/Update

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 144
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 145
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix I – Convenience Charge

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 146
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix J – Deactivation of Aadhaar

Cases requiring deactivation of Aadhaar Number

1. The Aadhaar number of an Aadhaar number holder shall be deactivated in the following circumstances:

a. “Photo on Photo” and core biometric information is available: Where an existing photograph is used
instead of capturing a fresh photograph at the enrolment centre, and where core biometric information of
the resident has been captured, the Aadhaar number shall be deactivated, and the resident will be asked
to update his photograph. Upon successful update of his photograph, the Aadhaar number may be
reactivated.

b. “False Partial Biometric Exception” cases: Where certain attributes constituting biometric information
have not been captured despite the resident being in a position to provide them, the Aadhaar number
shall be deactivated.

c. Where it is found at a later stage that enrolment has been carried out without valid supporting documents,
the Aadhaar number shall be deactivated till it is updated by the Aadhaar number holder after furnishing
valid supporting documents.

d. Where the information captured has been flagged as having bad data and requiring update (such as
mixed/anomalous biometrics information, abusive/expletive words and un-parliamentary language in
resident demographics, multiple names in single name using ‘urf’ or ‘Alias’), the Aadhaar number shall
be deactivated till it is updated by Aadhaar holder.

e. Where a child having attained the age of five or fifteen years of age fails to update his or her biometric
information within two years of attaining such age, the Aadhaar number shall be deactivated. In cases
where such update has not been carried out at the expiry of one year after deactivation, the Aadhaar
number shall be omitted.

f. Any other case requiring deactivation as deemed appropriate by the Authority.

2. Upon deactivation, services that are provided by the Authority to the Aadhaar number holder shall be
discontinued temporarily till such time the Aadhaar number holder updates or rectifies the information, owing
to which his or her Aadhaar number has been deactivated by the Authority.

Inquiry into cases requiring omission or deactivation

1. Any case reported or identified as a possible case requiring omission or deactivation may require field inquiry,
which may include hearing the persons whose Aadhaar number is sought to be omitted or deactivated.

2. An agency nominated by the Authority shall examine/inquire and submit a report to the Authority as per the
procedures as may be specified by the Authority for this purpose.

3. The Authority may initiate necessary action upon receiving the report and the decision to omit or deactivate
an Aadhaar number shall lie with the Authority.

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 147
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix K – Operator Onboarding Form

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 148
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 149
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 150
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 151
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix L – Aadhaar Enrolment Kit

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 152
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 153
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 154
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 155
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 156
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 157
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 158
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 159
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix M – Common Errors in ECMP Client and resolution

Enrolment Agencies must download latest ECMP Client from the path specified by the Authority. After downloading the
client and during the usage, Operator/Supervisor faces multiple issues/challenges as mentioned below. Resolution to
be adopted by the staff to resolve such issues is provided against each error for reference and following the instructions
mentioned-

S.No. Error –Screenshot Error Name – Resolution

1. Error- Operator
Authentication Failed
Resolution –
 Check Bio-Lock (in Portal
/ M-Aadhaar)
 Aadhaar is Suspended
(required bio update)
 Auth template
re-extraction > Contact
UIDAI Tech Support

2. Error- Registration Failed

Resolution –
 Change the data card /
network Connectivity and
then try again
 Re-Register the client
 This may also occur
because IP not
whitelisted / firewall
settings

3. Error- Operator details

missing

Resolution –
 Please check network
connectivity (link / speed)
 If network is fine, then
please re-on-board

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 160
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

S.No. Error –Screenshot Error Name – Resolution

4. Error- Iris device not

detected

Resolution - Check the

device connection. Restart
the services and check

5. Error- Operator sync

unsuccessful

Resolution - Follow the

Process of Operator
Onboarding again

6. Error- Pincode Data Error

Resolution –
• Provide the entire
Pincode Data (Number,
District, Sub-District,
VTC)
• Download & Import the
latest “Master-data” file
(in ECMP / UCL)

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 161
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

S.No. Error –Screenshot Error Name – Resolution

7. Error- Packet Sync Error

Resolution –
 Process -> Export
Enrolment Data ->
 Synchronise Operator
Details -> Synchonise
Packet States (enable full
sync)

8. Error- Connecting to OTP

Server

Resolution – Contact UIDAI

tech Support team

9. Error- Error encountered

during print

Resolution – Check the

physical connection of printer

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 162
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

S.No. Error –Screenshot Error Name – Resolution

10. Error- Enrolment client is

not registered

Resolution – Re-register the

client

11. Error- Server connection

failed

Resolution - Please check

the network connection and
then try login

12. Error- Number of fingers

does not match the
expected numbers

Resolution - Ensure entering

proper number of Biometric
fingers along with proper
directions

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 163
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

S.No. Error –Screenshot Error Name – Resolution

13. Error- Some files have been

tampered

Resolution –
 The Operator has not
been properly
on-boarded. Please
on-board again
 Few System
file(s)/folder(s) are edited

14. Error- Local verification

service is not available

Resolution –
 After starting system wait
for some time and then
start the client,
 if issue still persist then
we need to go services->
restart Aadhaar
Multiplatform Device
Manager & Aadhaar
QQSSITV Service

15. Error- Scanner missing

errors

Resolution - Please check

the physical /hardware
connection of your printer +
Scanner device and try again

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 164
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

S.No. Error –Screenshot Error Name – Resolution

16. Error- Network connection

error
Resolution - This error
mainly occurs in SFTP
software -> check the network
connection -> replace the
database file and re-register

17. Error- Registration with

CIDR failed

Resolution - Check the

entered registration
credentials (user name and
password)

18. Error- Fatal error during

installation

Resolution - Installation of
client machine was not done
properly-> uninstall all client
software restart your
system-> start installation
process again

19. The network used is not able

to connect UIDAI server./
Client is Not Registered/
QSSITV service are not
responding (partially enrolled)
- Restart Aadhaar QSSITV
service just before clicking
“Enroll User” before
onboarding/ Name as in
certificate and Aadhaar is
different/ Registrar is not
mapped for the concern
operator id/ Registrar is Not
Active/ EA is Not Active/
Operator is Not Active/
Operator Associated with
Another EA/ The biometric
captured is less than
60%.-Try giving only left
slap(four fingers) or right slap
or two thumbs only

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 165
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix N – Nature of Deficiency/Error (Weightage Parameters)

Weightage
S. No. Nature of Deficiency/ Error
Point
1 Gross violation of the stipulated guidelines with potential intent of fraud-tampering 2000
of UIDAI’s software (BYPASS of operator/supervisor Biometrics)
2 Gross violation of the stipulated guidelines with potential intent of fraud- 1000
I. Overcharging resident for UIDAI services/involved in corrupt practices.
II. For running unauthorized enrolment center found during inspections
III. Found involved in corrupt practices based on the outbound dialer survey
3 Biometric Error I (BE-I) 200
I. Full finger prints or full iris incorrectly recorded as missing
II. Photo of photo with in a Biometric exception
III. Exception photo of a different person
IV. Exception photo of an object
4 Photo of photo (POP) 200
I. When a photo is of other photograph /or Non-Human
5 Use of unparliamentarily language/abusive language in residents demographics 20
6 Document Error (DOE I) 200
I. Fraudulent document
II. Missing document
7 Document Error (DOE II) 0.5
I. Poor quality document
II. Invalid document
III. Demographic data mismatch
8 Delay in upload of enrolment packet after 20 days from date of enrolment 1
9 Sync but not uploaded upto 30 days from date of enrolment is deemed to be lost 1
packet
10 Delay in upload of enrolment packet after 10 days from date of enrolment 0.5
11 Biometric Error II (BE-II) 0.5
I. Bad quality photo in exception photo
II. Exception not visible in exception photo
12 Biometric Error III (BE-III) 0.5
I. Photo not as per guidelines
13 Demographic Error (DE) 0.5
I. Gender/Photo mismatch
II. Age/Photo mismatch
III. Error in Name/incomplete Address
IV. Relationship mismatch
Total Error Weighatge Sum of Above
The Performance indicator in percentage is = 100*(Aadhaar Generation – total error Weightage)/Total Aadhaar Generation
Example Aadhaar Generation =100000 , Total error Weightage =500
Total The Performance indicator in percentage = 100*(100000-500)/100000 = 99.5%

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 166
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix O – Certification for Aadhaar Enrolment/Update

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 167
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 168
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

Appendix P – Quality Instruction Set for Enrolment Operators

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 169
 Handbook for Ecosystem Partners (Registrars/Enrolment Agencies (EAs)/Supervisors/Verifiers/Introducers

[email protected] https://uidai.gov.in/ Toll free: 1947

Page 170