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Open The Control Panel and Navigate To Appearances and Personalization

The document provides instructions to change the IP address associated with partners.pfizer.com in the hosts file on a local computer, adjust security settings in Internet Explorer, and navigate to the partners.pfizer.com website. It also describes some common issues encountered and steps to resolve them such as installing the correct version of Java, removing proxy settings, deleting corrupted certificate files, and applying a runtime parameter for Java.

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Hemanth Pandit
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66 views

Open The Control Panel and Navigate To Appearances and Personalization

The document provides instructions to change the IP address associated with partners.pfizer.com in the hosts file on a local computer, adjust security settings in Internet Explorer, and navigate to the partners.pfizer.com website. It also describes some common issues encountered and steps to resolve them such as installing the correct version of Java, removing proxy settings, deleting corrupted certificate files, and applying a runtime parameter for Java.

Uploaded by

Hemanth Pandit
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ADD/CHANGE NEW IP FOR PARTNERS.PFIZER.

COM TO HOST FILE


1. Open the Control Panel and Navigate to Appearances and Personalization.

2. Chose the “Folder Options” Link


3. Select the “View” Tab at the top of the screen and ensure the “Show hidden files and folders” is selected
and Select the “OK” at the bottom of the Window.

4. Open “My Computer” or “Computer” from the Windows “Start Menu” and navigate to the following
folder: (C:\WINDOWS\system32\drivers\etc) and open the “hosts” file. You will have to use either
Notepad or Word Pad to open the file.
5. Once open, change the existing IP address for partners.pfizer.com to the new IP address of 138.35.138.118
and SAVE the file before exiting.
ADJUST INTERNET EXPLORER SETTINGS
1. Open an Internet Explorer Window and select “Tools” from the menu, and choose “Internet Options.”

2. Choose the “Security” Tab at the top and then select the “Trusted Sites” under the “Select a zone to view or
change security settings” section. Then click on the “Sites” button.
3. Add the following into your list of websites – https://*.pfizer.com – then chose the “Add” Button to add it

to your list of trusted websites.


4. Back at the “Internet Options Window,” choose the “Privacy” Tab at the top and ensure that you are
accepting all cookies and that your Pop-up Blocker is turned off (Not Checked) and Select OK.
NAVIGATE TO PARTNERS.PFIZER.COM
1. Navigate to the url of https://partners.pfizer.com and authenticate through the Firewall using your
ActivCard or OATH Token (standard process).

2. The first time you launch the new Partners website, a few pop-ups will appear and ask for approval to
either Run or Accept. Most importantly, the “Session Manager” window will appear at the bottom right
corner as a separate Internet Explorer Window – NEVER CLOSE THE SESSION MANAGER!!
3. For the first prompt, it is a pop-up for Juniper Networks, check the box to “Always trust content from this
publisher” and select the Run Button and for all ensuing Pop-up Screens, choose either
“YES/RUN/ALWAYS/ALLOW” if ever prompted. NEVER DENY any items trying to run for this
website.

4. DO NOT CLOSE / NEVER CLOSE the session manager window.


5. Once this is complete, you will see the login screen to Citrix and the Session Manager Window should have
an ‘OK’ Status.

6. Now you can log into the Citrix Portal and launch applications as needed.

Common Issues:
WRONG JAVA VERSION

1. Uninstall Java and re-install the PC COE Approved Java version:


1. Open the Control Panel
2. Uninstall all versions of Java already existing on your machine by selecting the “Uninstall a
program” under the “Programs” header.

3. Select Java Program and choose “Uninstall” at the top of the screen to uninstall the Java version.
If you have multiple versions of Java, please repeat for all versions to uninstall all Java Versions
on your PC.

4. After uninstalls have completed, reboot your PC. After the reboot, use the HP PC COE CM
Application Self-Service Manager by right clicking on the in the Start Menu (bottom right of
your PC, next to the time and date). A menu will pop-up and select the “CM Application Self-
Service Manager” option.

5. Once the Self-Service Manager has launched, scroll down the application list and select the “Java

Runtime Env 1.6.0” option, then click on the to install. This process may look like it is not
making progress, but give it 10 minutes before trying to cancel.
6. After the completion of the installation, you will now have the HP PC COE approved version of
Java on your PC.
PROXY ISSUE

1. If the session manager and main screen hang at a “Please Wait” (please allow a full 2 minutes to consider it
in a hung state) try removing all proxy settings from Internet Explorer by one of two ways (Internet
Explorer 8 users should use BOTH ways – all other users can use either option ‘a’ or ‘b’ below:
a. Tools- Internet Options- Connections- LAN Settings- Uncheck all the proxies- Click Ok.

b. Open the Java Control Panel one of two ways:


1. On RHS right corner right-click on Java icon (only if the Session Manager is open).
Opening Java Control Panel via Tool Bar
2. The Java Control Panel can also be opened by going to the Windows Control Panel –
Programs – Java.

Opening Java Control Panel via Windows Control Panel


Once the control panel is open chose Network Settings- then select Direct connection.
2. Try https://partners.pfizer.com again by exiting the Session Manager Window and Internet Explorer
Window, navigating to http://partners.pfizer.com and then clicking on the “Door” or “Log Out” at the top
right.

3. Choose the “Click here to sign in again” link and allow the Session Manager Window to Pop-up and allow
it to load.
CERTIFICATE CORRUPTION ISSUE:

1. If you experience the following Error:

2. Go to the following Directory and Delete the Java folder and retry your accessing
https://partners.pfizer.com
1. Windows XP Users - C:\Documents and Settings\yourusername\Application Data\Sun
2. Windows Vista/7 Users - C:\Users\yourusername\AppData\LocalLow\Sun

INTERNET EXPLORER 8 USERS

1. Internet Explorer 8 Users must do the following –Open the Java Control Panel one of two ways:
1. On RHS right corner right-click on Java icon (only if the Session Manager is open).
Opening Java Control Panel via Tool Bar
2. The Java Control Panel can also be opened by going to the Windows Control Panel –
Programs – Java.

Opening Java Control Panel via Windows Control Panel


2. Choose the ‘Java’ Tab and select the ‘View’ button:
3. Add the following statement (-Xmx512m) to the “Runtime Parameters” for the 1.6 Platform.

4. Select OK and try the https://partners.pfizer.com URL again, ensuring that you use the “Door” or “Log
Out” option on the top right and the “Click here to sign in again” link on the following webpage.

Other Common Errors include:

1. The error "The Citrix Server is not accepting connections" is often seen when the Sun Java Runtime Environment
(JRE) is not loaded for the JSAM component.

Fix: In Internet Explorer, go to “Tools” – “Internet Options” – “Advanced” tab – check “Java (Sun), “Use JRE…”

2. The error "No route to specified address" is due to a known Microsoft bug that appears when communication to
loopback addresses is blocked. 

Fix: This was resolved with a hotfix in XP SP2 and also in SP3. There have also been cases where certain desktop
firewall blocks communication with the loopback address. Installation of the KB884020 patch, which updates
TCPIP.SYS (http://support.microsoft.com/kb/884020) should resolve this issue. 

3. The error "Cannot connect to the citrix metaframe server" means that communication with the IP address
published in the ICA file that is launched does not work.  This typically means that a personal firewall is blocking
the communications.

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