Bill Wolsleben

6239 SW Wilbard St.

Portland, OR 97219
[email protected]
(503) 267-8279

PROFESSIONAL EXPERIENCE
A highly motivated customer-focused IT professional and results driven team play
er with 14 years of information technology experience. Resourceful problem solve
r with proven ability to bring quick resolution to challenging situations as wel
l as building lasting relationships with vendors and customers. Excelled in seve
ral high profile IBM projects for global corporations involving a variety of IT
systems implementations. Clients have included: Intel, Johnson & Johnson, Washin
gton Mutual, Fluor Inc, Exxon/Mobile, Wells Fargo, PacifiCare, MBNA, American Ex
press, Bank of America, AAA, Circuit City, the University of Pittsburgh Medical
Center and the Children's Hospital of Pittsburgh.
* Designed and dramatically improved User Interface for a major credit card comp
any's call center application.
* Successfully interviewed, researched, organized, wrote and revised documents a
nd created a repository for archival and online access for internal client use.
* Created tools and network management applications for the banking and mortgage
industry increasing ROI.
* Performed on-site training to customers explaining new operating system proced
ures and improvements.
* Navigated an Active Directory migration as technical project manager in a vola
tile and hostile client environment.
* Updated business critical server applications across the country for a major p
harmaceutical corporation.
* Designed and built physical test environment for SOX compliancy software excee
ding client requirements.
* Successfully completed coding, re-writes and additional functionality of SOX a
pplication per client requirements.

TECHNICAL SKILLS
> Software: Visual Studio, RoboHelp, InstallShield, Exchange, SQL Server, IIS, C
itrix Server, VMware, Office, Visio, Project, PrimalScript, Dreamweaver, HomeSit
e, IBM Lotus SmartSuite.
> Languages: C#, Visual Basc.NET, Visual Basic 6, Basic, QBasic, HTML, JavaScrip
t, PHP, ASP, Transact SQL.
> Project Management Tools: Microsoft Project 2002-2007, Visio, Camtasia Studio.
> Databases: SQL Server 6.5-2005, MySQL.
> Industries: Pharmaceutical, Health Insurance, Medical, Banking, Retail, Techno
logy, Oil, Plastic (credit card)
> Operating Systems: Windows 95/98/NT/2000/XP, NT/2000/XP Server.
> Methodologies: PMI, SCRUM and DSDM.

WORK EXPERIENCE
IBM Global Services, Portland, OR Senior Consultant January 2001 - Septembe
r 2007
Children's Hospital of Pittsburgh - Novell to Windows Migration, Scripting Subje
ct Matter Expert
* Lead scripting consultant and tools designer.
* Engaged University of Pittsburgh Medical Center board of directors during crit
ical situations.
* Created tool for migrating and cleaning up references to old Novel Directory v
olumes.
* Resources: PrimalScript, Active Directory, VBScript, IBM Lotus SmartSuite.
AAA - Migration, Senior Technical Writer
* Technical writer SME for the American Automobile Association in Detroit.
* Responsible for research, organization, editing and documentation creation for
special projects.
* Created document standards for IT department.
* Worked with globally dispersed bilingual architects.
* Managed 2 IBM technical writers.
* Successfully engaged client stakeholders.
* Resources: MS Word, Visio, IBM Lotus Notes, The Chicago Manual of Style, Handb
ook of Technical Writing.
American Express - SOX Compliancy Software, Programmer/QA/Test
* Creation of VBScript dealing with IT SOX compliancy.
* Built and configured physical lab environment and OS/software platform.
* QA and tested against several Windows platforms making corrections in the scri
pt.
* Successfully created SOX compliancy tool within tight timeframe constraints.
* Resources: Visual Studio, multiple Windows Server OSes, PrimalScript, VBScript
, HP/Compaq servers.
.
PacifiCare - Active Directory Migration, Technical Project Manager
* Promoted to TPM during troubled project.
* Aggressive and hostile environment diplomatically and successfully navigated.
* Managed 6 IBM architects and specialists.
* Within 10 weeks the IBM team achieved 80% project completion increasing ROI.
* Resources: PMI, MS Project, Visio, Office, IBM Lotus SmartSuite, immeasurable
amounts of coffee.
Washington Mutual - Special Projects, Senior Microsoft Developer & UI Designer
* Analyzed several hundred REXX scripts to determine validity in an XP environme
nt.
* Implemented Visual Basic and various WMI classes.
* Successfully ported 385 REXX scripts into Windows architecture.
* Developed custom NMS solutions for clients 70,000 seat network.
* Wrote application for third party software manipulation.
* Resources: Visual Studio, PrimalScript, Visio, IBM Lotus SmartSuite.
Johnson & Johnson - Critical Server Updates, Server Specialist
* Updated business critical servers containing proprietary formula information.
* Performed server patch and version hike with appropriate software before criti
cal server updates.
* Traveled extensively throughout the US and Mexico within tight deadline succes
sfully completing project.
* Resources: Various client servers, OS admin interface.
MBNA - Call Center Application, Lead UI Designer/Business Analyst/.NET Architect
* Promoted to Lead UI designer for new call center application.
* Created complex WinForms to create a bilingual application exceeding client's
expectations.
* Assisted SOA team with XML, WSDL and SOAP functionality.
* Business Analyst team member in charge of interviewing, use case, business req
uirements, documentation and technical documentation.
* Resources: Visual Studio, Visio, IBM Rational Clearcase and Clearquest, IBM Lo
tus SmartSuite, Visio, Rational Rose XDE for .NET.
WORK EXPERIENCE
StorePartners.com, Portland, OR Web Developer March 2000 - Octob
er 2000
* Web programmer for numerous client sites.
* Worked with graphics department on web design and layout.
* Completed back log of 12 websites within timeframe creating customer satisfact
ion and ROI.
* Successfully engaged clients during pre and post website presentation.
* Assisted System Administrator with server infrastructure.
* Resources: Dreamweaver, HomeSite, FrontPage, JavaScript, HTML, iHTML, ASP, cut
eFTP, MS Office.

Radiant Systems, Portland, OR Senior Systems & Network Administrator

February 1997 - March 2000
* Provided infrastructure management for mission-critical network.
* Planned, executed and maintained network and software installations and upgrad
es.
* Conducted extensive technical analysis and research for IT project frameworks.
* Installed, configured and maintained Server OS and all COTS Software.
* Built, upgraded, repaired and managed all network servers and user computers.
* Maintained telecom system, printers and fax machines.
* Provided management and support for 128 in-house desktops and 40 mobile employ
ee laptops.
* Trained users on operating system procedures, file directory structure and sec
urity protocols.
* Responsible for network security and integrity, data backup and data storage.
* Maintained intranet website and public folders.
* Cut, crimped and managed all CAT5 network cable.
* Network and system downtime tolerance was at zero.
* Resources: HP/Compaq ProLiant, Cisco routers and hubs, SMS, OS admin interface
, HomeSite, Windows NT Server/Workstation, Windows 2000 Server/Workstation, Exch
ange, SQL Server, VMware, Citrix Server, Internet Information Server, FrontPage,
JavaScript, HTML, COTS.

CERTIFICATIONS AND TRAINING

* MCSD - Microsoft Certified Solutions Developer - Visual Basic
* MCDBA - Microsoft Certified Database Administrator - SQL Server 7 & 2000
* MCSA - Microsoft Certified Systems Administrator - Windows 2000 & 2003 Server
* MCSE - Microsoft Certified Systems Engineer - Windows NT4 & 2000 Server
* WAS - WebSphere Application Server Administration - 6.0

EDUCATION
VILLANOVA UNIVERSITY - Villanova, PA
Master Certificate IS/IT Project Management, October 2004
VILLANOVA UNIVERSITY - Villanova, PA
Master Certificate in Applied Project Management, October 2004