Grade

Learning Area COMPUTER SYSTEMS SERVICING NC II 12

W2 Quarter Fourth
Level
Date
I. LESSON TITLE Repairing Defective Computer System and Networks
II. MOST ESSENTIAL LEARNING
Rectify/ correct defects in computer systems and networks.
COMPETENCIES (MELCs)
III. CONTENT/CORE CONTENT Troubleshooting and repair techniques
IV. LEARNING PHASES AND LEARNING ACTIVITIES
A. Introduction (Time Frame: 30 minutes)

Planning the troubleshooting procedure is just one part of troubleshooting especially in planned maintenance. It is important
to plan the procedure before the execution which you have learned from the previous lesson. Planning the procedure does
not only save time, energy, and resources. It also increases the effectivity of the troubleshooting procedure.

On that same note, there are different troubleshooting procedures depending, of course, on the existing problem. Resources
and environment must also be considered to ensure a good result when troubleshooting.

Now that you know the basic concepts in planning, you are ready to execute the troubleshooting procedures.
Priming Activity. Meme It!
Directions: Using the meme template below, create your own meme about troubleshooting.

This lesson was designed for you to:

a. Understand different technical issues;
b. Understand different troubleshooting procedures;
c. Perform troubleshooting procedures.
B. Development (Time Frame: 2 hours)
Learning Activity 1. 5R’s of Troubleshooting
Directions: Using the concept map below, define the 5R’s that you have learned from the previous lesson. Name and describe
each R on each circle.

5R's
IV. LEARNING PHASES AND LEARNING ACTIVITIES
Most of the time, problems can be fixed using simple troubleshooting techniques, like closing and reopening the program. It's
important to try these simple solutions before resorting to more extreme measures. If the problem still is not fixed, you can try
other troubleshooting techniques. Here are some examples:

Problem Possible Solutions

1. If your computer does not start, begin by checking the power cord to confirm that it is
plugged securely into the back of the computer case and the power outlet.
2. If it is plugged into an outlet, make sure it is a working outlet. To check your outlet, you can
plug in another electrical device, such as a lamp.
Power button will 3. If the computer is plugged in to a surge protector, verify that it is turned on. You may have to
not start computer reset the surge protector by turning it off and then back on. You can also plug a lamp or other
device into the surge protector to verify that it is working correctly.
4. If you are using a laptop, the battery may not be charged. Plug the AC adapter into the wall,
then try to turn on the laptop. If it still does not start up, you may need to wait a few minutes
and try again.
1. Close and reopen the application.
An application is 2. Update the application. To do this, click the Help menu and look for an option to check for
running slowly Updates. If you don't find this option, another idea is to run an online search for application
updates.
1. Force quit the application. On a PC, you can press (and hold) Ctrl+Alt+Delete (the Control,
Alt, and Delete keys) on your keyboard to open the Task Manager. On a Mac, press and hold
An application is Command+Option+Esc. You can then select the unresponsive application and click End task
frozen (or Force Quit on a Mac) to close it.
2. Restart the computer. If you are unable to force quit an application, restarting your computer
will close all open apps.
1. Run a virus scanner. You may have malware running in the background that is slowing things
down.
All programs on
2. Your computer may be running out of hard drive space. Try deleting any files or programs you
the computer run
do not need.
slowly
3. If you are using a PC, you can run Disk Defragmenter. To learn more about Disk Defragmenter,
check out our lesson on Protecting Your Computer.
1. For Windows: Restart Windows Explorer. To do this, press and hold Ctrl+Alt+Delete on your
keyboard to open the Task Manager. Next, locate and select Windows Explorer from the
Processes tab and click Restart. You may need to click More Details at the bottom of the
window to see the Processes tab. For Mac: Restart Finder. To do this, press and hold
Command+Option+Esc on your keyboard to open the Force Quit Applications dialog box.
Next, locate and select Finder, then click Relaunch.
The computer is
2. Press and hold the Power button. The Power button is usually located on the front or side of
frozen
the computer, typically indicated by the power symbol. Press and hold the Power button for
5 to 10 seconds to force the computer to shut down.
3. If the computer still will not shut down, you can unplug the power cable from the electrical
outlet. If you are using a laptop, you may be able to remove the battery to force the
computer to turn off. Note: This solution should be your last resort after trying the other
suggestions above.
1. If you are using a wired mouse or keyboard, make sure it's correctly plugged into the
The mouse or
computer.
keyboard has
2. If you are using a wireless mouse or keyboard, make sure it's turned on and that its batteries
stopped working
are charged.
1. Check the volume level. Click the audio button in the top-right or bottom-right corner of the
screen to make sure the sound is turned on and that the volume is up.
2. Check the audio player controls. Many audio and video players will have their own separate
audio controls. Make sure the sound is turned on and that the volume is turned up in the
The sound isn't player.
working 3. Check the cables. Make sure external speakers are plugged in, turned on, and connected to
the correct audio port or a USB port. If your computer has color-coded ports, the audio output
port will usually be green.
4. Connect headphones to the computer to find out if you can hear sound through the
headphones.
1. The computer may be in Sleep mode. Click the mouse or press any key on the keyboard to
wake it.
The screen is
2. Make sure the computer and the monitor are both plugged in and turned on.
blank
3. If you are using a desktop, make sure the monitor cable is properly connected to the
computer tower and the monitor.
IV. LEARNING PHASES AND LEARNING ACTIVITIES

The examples given above are just few of the most common computer problems. To learn more about computer problems
and their solutions, read Additional Computer Problems with Solutions
(https://drive.google.com/file/d/1llQD5f3C9TOtRFs3j9JmaJqKvqsrMxvN/view?usp=sharing).

C. Engagement (Time Frame: 2 hours and 30 minutes)

Learning Activity 2. The Doctor Is In! (Paired Activity)
Directions: Complete the table below. Choose a partner (it could be a classmate whom you can talk to from a distance or a
household member) and discuss the best solutions on the given computer problems. Write the probable cause and solution.
Provide two solutions on each problem, one from you and one from your partner.

Problem Probable Cause Solution

1.
Keyboard failure
2.
Shared printer cannot be 1.
found 2.
1.
System won’t turn on
2.
1.
Slow internet
2.
1.
Overheating
2.
1.
Monitor won’t turn on
2.
1.
System boot loop
2.
1.
Strange noises
2.
1.
OS won’t boot
2.
Can’t connect to the 1.
internet 2.

Learning Activity 3. Quick Fix! 2.0

Directions: In relation to the Learning Activity 2 of the previous lesson, take a picture or screenshot of three (3) computer
problems. Write the description of the problem and a step-by-step procedure on how to fix the problem.

D. Assimilation (Time Frame: 2 hour and 30 minutes)

Learning Activity 4. How to…?
Directions: Create a short video presentation showing a quick fix to a basic technology problem. It could be a problem on
your phone or a problem on your computer. Limit your video to 2 minutes. See the rubric below:

Criteria Excellent (5) Fair (3) Needs Improvement (1)

Understanding The student clearly understood The student clearly understood The student did not show an
of topic the topic in-depth and most aspects of the topic and adequate understanding of the
presented his/her information presented his/her information topic.
convincingly. with ease.
Organization The presentation was very easy The presentation was easy to The presentation was difficult to
to follow. follow. follow due to disorganization of
the utterances.
Content The video showed enough The video showed little The video did not show any
information about the technical information about the technical information about the technical
issue and its fix. issue and its fix. issue and its fix.
Clarity The video and audio were clear. The video and audio were not The video and audio were not
clear but comprehendible. clear at all.
IV. LEARNING PHASES AND LEARNING ACTIVITIES
V. ASSESSMENT (Time Frame: 20 minutes)
(Learning Activity Sheets for Enrichment, Remediation, or Assessment to be given on Weeks 3 and 6)
Multiple Choice. Choose the letter of the best answer. Write the chosen letter on a ¼ sheet of paper.\
1. You opened a PC in the laboratory and upon booting up you heard a long beep sound, and it says Keyboard error.
Why is this showing?
a. The battery is low.
b. The keyboard has failed.
c. The keyboard is not attached to the PC.
d. There is a stuck key in the keyboard.
2. If a PC freezes or behaves otherwise erratically, and the system unit is very quiet, the most likely cause is:
a. A virus has infected the system.
b. The CMOS RAM is failing.
c. The hard drive is almost out of space.
d. The power-supply fan has failed, and the system is overheating.
3. If you turn on a PC and the system unit is clearly ON, but the monitor is dark, the problem could be that:
a. The monitor is not connected to the PC.
b. The monitor is not plugged in.
c. The monitor is not turned ON.
d. Any or all of the above
4. These cards are installed inside a PC and are responsible for
a. determining the quality of the visuals output by the computer.
b. Adapter card
c. Audio Card
d. Graphics Card
e. LAN Card
5. If you turn on a PC and the boot-up process halts giving you the message: "Non-System disk or disk error... Replace and
press any key when ready", this problem tells you that:
a. A key on the keyboard is stuck and the keyboard should be replaced.
b. A non-bootable floppy disk is in the floppy-disk drive and you should remove it.
c. RAM has failed and you should replace it.
d. The hard drive has failed, and you should replace it.
VI. REFLECTION (Time Frame: 10 minutes)
• Communicate your personal assessment as indicated in the Learner’s Assessment Card.
Personal Assessment on Learner’s Level of Performance
Using the symbols below, choose one which best describes your experience in working on each given task. Draw it in the column
for Level of Performance (LP). Be guided by the descriptions below:
 - I was able to do/perform the task without any difficulty. The task helped me in understanding the target content/ lesson.
✓ - I was able to do/perform the task. It was quite challenging, but it still helped me in understanding the target content/lesson.
? – I was not able to do/perform the task. It was extremely difficult. I need additional enrichment activities to be able to do/perform this
task.

Learning Task LP Learning Task LP Learning Task LP Learning Task LP

Number 1 Number 3 Number 5 Number 7
Number 2 Number 4 Number 6 Number 8

The learner, in their notebook, will write their personal insights about the lesson using the prompts below.
I understand that ___________________.
I realize that ________________________.
I need to learn more about __________.
VII. REFERENCES https://edu.gcfglobal.org/en/computerbasics/basic-troubleshooting-techniques/1/
Computer Systems Servicing NC II Module 7: Repairing Defective Computer Systems and
Networks Maintaining Computer Systems and Networks
Prepared by: Ericka Danielle F. Medalla Checked by: FLORINDA C. GAGASA
SDO TANAUAN CITY VICTORIA B. BURGOS
RONALDO V. RAMILO
PHILIP CEASAR C. JUAN
SDO TANAUAN CITY