Compliance Recall

Code: 37M2
Subject Shift Lever Micro Switch

Release Date November 19, 2019

Affected Vehicles
Beginning Ending
Country Model Model Vehicle
Year Year
USA 2012 2019 BEETLE
USA 2012 2019 BEETLE CONVERTIBLE
USA 2015 2019 GOLF
USA 2017 2019 GOLF SPORTWAGEN
USA 2015 2019 GTI
USA 2011 2018 JETTA
CAN 2012 2018 BEETLE
CAN 2012 2018 BEETLE CONVERTIBLE
CAN 2015 2019 GOLF
CAN 2015 2019 GOLF SPORTWAGEN
CAN 2015 2019 GTI
CAN 2011 2017 JETTA
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If Elsa shows other open action(s), inform your customer so that the work can also be completed at the
same time the vehicle is in the workshop for this campaign.

Problem Description Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-
like layer that may be interpreted as an open micro switch. This open switch normally indicates
that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove
the key from the ignition switch without the shift lever being in the “P” park position because the
system is unable to recognize that the vehicle is not in “P” park. This makes the vehicle
noncompliant with FMVSS and CMVSS 114; Theft protection and rollaway prevention.
If the ignition key is removed without the shift lever being in "P" Park position, there is a risk that
the vehicle may roll away, resulting in a crash that could injure people and damage property.
Corrective Action Install an additional switch and circuit board.
Precautions If this condition is present in the vehicle, an audible warning sound and failure message may
appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-
existent "P" Park shift lever position is incorrectly detected). If this happens, owners are advised
to contact an authorized Volkswagen dealer immediately and make arrangements to have the
vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as
described in the vehicle owner’s manual before removing the ignition key.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019
37M2 Page 1 of 30
 Parts Information Parts Control Type: Parts allocation will occur once a week for the part
Allocation numbers below with planned delivery on
Thursday’s. Please review your UOL value in
POC to see what your weekly allocation amount
will be.

Initial Allocation: Dealers will be sent an initial allocation prior to

YES customer notification. If no initial allocation was
received, please reference the Repair Projection
Tool (below) to view your potential VIN population.

Qty. per Ordering

Criteria Part Number Description
Vehicle Method
01,02,03 5Q0-713-128-A Kit 1 Allocation
Repair Projection Tool (right click to open):

Code Visibility Since August 27, 2019, affected vehicles were listed on the Inventory Vehicle Open Campaign
Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list was
not posted for dealers who did not have any affected vehicles.
Since August 27, 2019, this campaign code showed open on affected vehicles in Elsa.
Since August 27, 2019, affected vehicles were identified with this campaign code in the VIN
Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner Notification Owner notification will take place in November 2019. Owner letter examples are included in this
bulletin for your reference.

Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered
by this notification under a sale or lease until the defect or noncompliance is remedied. By
law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply
with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to
motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.

November 2019 37M2 Page 2 of 30

 Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number 37M2

Damage Code 0099

Parts Vendor Code WWO

Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark micro switch repair kit as causal part*

Vehicle Wash/Loaner Do not claim wash/loaner under this action

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D. 01

Install micro switch repair kit

Labor operation: 3710 49 99 60 T.U.

Quantity Part Number Description

1.00 5Q0713128A Micro switch repair kit*

Criteria I.D. 02

Install micro switch repair kit

Labor operation: 3710 50 99 30 T.U.

Quantity Part Number Description

1.00 5Q0713128A Micro switch repair kit*

Criteria I.D. 03

Install micro switch repair kit

Labor operation: 3710 50 99 30 T.U.

Quantity Part Number Description

1.00 5Q0713128A Micro switch repair kit*

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 3 of 30
 Customer Letter Example (USA)

This notice applies to your vehicle: <VIN>

NHTSA: 19V615
Subject: Compliance Recall 37M2 – Shift Lever Micro Switch
Certain 2011-2019 Model Year Volkswagen Vehicles

Dear Volkswagen Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that certain 2011-2019 model year Volkswagen vehicles fail to conform to 49 CFR § 571.114 - Standard No.
114; Theft protection and rollaway prevention. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue? Over time, a build-up of silicate on the shift lever micro switch contacts can result in an
isolation-like layer that may be interpreted as an open micro switch. This open switch
normally indicates that the shift lever is in “P” park position. If the build-up happens, it may
be possible to remove the key from the ignition switch without the shift lever being in the
“P” park position because the system is unable to recognize that the vehicle is not in “P”
park. This makes the vehicle noncompliant with regulatory requirements.
If the ignition key is removed without the shift lever being in "P" Park position, there is a
risk that the vehicle may roll away, resulting in a crash that could injure people and
damage property.
What will we do? To correct this noncompliance, your authorized Volkswagen dealer will install an additional
switch and circuit board. This work will take about an hour to complete and will be
performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall
repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Precautions you should If this condition is present in the vehicle, an audible warning sound and failure message
take may appear in instrument cluster while the vehicle is in motion, due to the micro switch
failure (a non-existent "P" Park shift lever position is incorrectly detected). If this happens,
owners are advised to contact an authorized Volkswagen dealer immediately and make
arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking
instructions as described in the vehicle owner’s manual before removing the ignition
key.
Lease vehicles and If you are the lessor and registered owner of the vehicle identified in this action, the law
address changes requires you to forward this letter immediately via first-class mail to the lessee within ten
(10) days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of If you have previously paid for repairs relating to the condition described in this letter,
Expenses please refer to the enclosed form that explains how to request reimbursement.
Can we assist you If your authorized Volkswagen dealer fails or is unable to complete this work free of
further? charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
for open Recalls and please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN)
Service Campaigns into the Recall/Service Campaign Lookup tool.

If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-
888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety
and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 4 of 30
 Customer Letter Example (CANADA)

This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2019-423
Subject: Compliance Recall 37M2 – Shift Lever Micro Switch
Certain 2011-2019 Model Year Volkswagen Vehicles

Dear Volkswagen Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform
you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and
that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue? Over time, a build-up of silicate on the shift lever micro switch contacts can result in an
isolation-like layer that may be interpreted as an open micro switch. This open switch
normally indicates that the shift lever is in “P” park position. If the build-up happens, it
may be possible to remove the key from the ignition switch without the shift lever being
in the “P” park position because the system is unable to recognize that the vehicle is
not in “P” park. This makes the vehicle noncompliant with regulatory requirements.
If the ignition key is removed without the shift lever being in "P" Park position, there is
a risk that the vehicle may roll away, resulting in a crash that could injure people and
damage property.
What will we do? To correct this noncompliance, your authorized Volkswagen dealer will install an additional
switch and circuit board. This work will take about an hour to complete and will be
performed for you free of charge. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their daily workshop
schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall repair.
Precautions you should If this condition is present in the vehicle, an audible warning sound and failure message
take may appear in instrument cluster while the vehicle is in motion, due to the micro switch
failure (a non-existent "P" Park shift lever position is incorrectly detected). If this happens,
owners are advised to contact an authorized Volkswagen dealer immediately and make
arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions
as described in the vehicle owner’s manual before removing the ignition key.
Lease vehicles and If you are the lessor and registered owner of the vehicle identified in this action, the
address changes law requires you to forward this letter immediately via first-class mail to the lessee
within ten (10) days of receipt. If you have changed your address or sold the vehicle,
please fill out the enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Reimbursement of If you have previously paid for repairs relating to the condition described in this letter,
Expenses please refer to the enclosed form that explains how to request reimbursement.
Can we assist you If your authorized Volkswagen dealer fails or is unable to complete this work free of
further? charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 5 of 30
 Campaign Work Procedure 37M2 Compliance Recall

NOTE

• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Repair Overview

• Install an external micro switch <1> to the

selector mechanism <2>.

• Section A – Check for Previous Repair

• Section B – Gearshift Trim Removal (Golf models)
• Section C – Gearshift Trim Removal (Jetta models)
• Section D – Gearshift Trim Removal (Beetle models)
• Section E – Micro Switch Installation
• Section F – Vehicle Reassembly (Golf)
• Section G – Vehicle Reassembly (Jetta)
• Section H – Vehicle Reassembly (Beetle)
• Section I – Campaign Completion Label

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 6 of 30
 Required Parts

Criteria Quantity Part Number Part Description

ALL 1 5Q0.713.128.A Micro switch repair kit

NOTE

The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

Required Tools

Torque Wrench 1783

Trim Removal Wedge
2-10Nm
-3409-
-VAG1783-
(or equivalent)
(or equivalent)

Back probe leads (2)

-VAG1594/12- from the
VAG1594C Connector Digital Multimeter or
test set Voltage Tester
(or an equivalent thin back
probe lead)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 7 of 30
 Repair Instruction

Section A - Check for Previous Repair

TIP
If Campaign Completion label is present, no further work is required.

• Enter the VIN in Elsa and proceed to the

“Campaign/Action” screen.

TIP

On the date of repair, print this screen and keep a copy

with the repair order.

• Confirm the Campaign/Action is open <arrow 1>.

If the status is closed, no further work is required.

• Note the Applicable Criteria ID <arrow 2> for use

in determining the correct work to be done and
corresponding parts associated.

Golf Models: Proceed to Section B

Jetta Models: Proceed to Section C
Beetle Models: Proceed to Section D

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 8 of 30
 Section B – Gearshift Trim Removal and Disassembly (Golf Models)

Removing gearshift boot trim:

WARNING
If the parking brake is not set, the vehicle could roll
away and cause damage or injury.

• Set parking brake.

• Turn ignition off and remove key from ignition.
• Open the center storage compartment.
• Pull up the trim at the recesses <arrows A> in
the gearshift cover <2>.

NOTE

If the trim is pulled up at the surface edge of the

trim <arrows B>, the laminate covering on the
gearshift boot trim may be damaged. Damage to
the trim is not covered under this campaign.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 9 of 30
 Push emergency release handle:
• Push down on emergency release handle in
direction of <arrow>.
• Shift vehicle into Drive/Sport.

TIP

Engaging the emergency release allows the

gearshift to be moved and testing performed
without turning on the ignition.

Remove climate control trim:

• Carefully unclip climate control trim <1> from
instrument panel <2>.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 10 of 30
 Remove center storage compartment:
• Unclip the front storage compartment <1>
from the center console <2> in direction of
<arrows A>.
• Remove the front storage compartment <1>
from the center console <2> toward the rear
<arrow B>.
• If equipped, disconnect the connectors from
the front storage compartment.

Loosen gearshift lever cover trim:

• Remove bolts <2>.
• Lift gearshift cover <1> over the gearshift.

NOTE

The gearshift boot trim <3> does not need to be

completely removed from the gearshift.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 11 of 30
 Remove center console bracket:
• Remove bolts <1> and <2>.
• Remove center console bracket <3>.

Proceed to Section E.

Section C – Gearshift Cover Removal and Disassembly (Jetta Models)

NOTE

There are two versions of gearshift cover

depending on model generation.
• Version 1 = Jetta, MY 2011-2014
• Version 2 = Jetta, MY 2015-2018
These instructions illustrate removing Version 2.
Removal of Version 1 is similar.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 12 of 30
 Remove gearshift cover:

WARNING
If the parking brake is not set, the vehicle could roll
away and cause damage or injury.

• Set parking brake.

• Turn ignition off and remove key from ignition.
• Unclip cover <2> using trim removal wedge
<1>.
o For Version 2 only: Note the position
of the securing tabs as the cover <2>
may have to be pressed slightly
forward at these points.

• Unclip the front of the gearshift cover <2>

using an angled trim removal wedge <1>.

NOTE

This will not be necessary for vehicles with

gearshift cover Version 1.

• Lift gearshift cover <2> over the gearshift.

NOTE

The gearshift cover <2> does not need to be

completely removed from the gearshift.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 13 of 30
 Push emergency release handle:
• Push down on emergency release handle in
direction of <arrow>.
• Shift vehicle into Drive/Sport.

TIP

Engaging the emergency release allows the

gearshift to be moved and testing performed
without turning on the ignition.

Remove storage compartment:

• Remove bolts <1>.
• Lift up on the storage compartment <2> and
disconnect electrical connectors (the number
of connectors vary based on vehicle
equipment).
• Remove storage compartment <2>.

Proceed to Section E.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 14 of 30
 Section D – Gearshift Trim Removal and Disassembly (Beetle Models)

Remove gearshift cover trim:

WARNING
If the parking brake is not set, the vehicle could roll
away and cause damage or injury.

• Set parking brake.

• Turn ignition off and remove key from ignition.
• Tape off the gearshift cover <1> and console
trim <2> to avoid damaging the cover and
console trim.

NOTE

Multiple layers of tape are recommended for

vehicles with painted console trim.

• Carefully pry off gearshift cover <1> using a

trim removal wedge.

TIP

Pulling up carefully on the gearshift boot will help

create a gap for the trim removal wedge. Take care
that the boot is not damaged.

Remove console trim bolts:

• Remove bolts <1>.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 15 of 30
 Remove climate control trim:
• Pull out climate control trim <1> slightly in a
lower corner <arrow>.
• Continue removing trim <1> using a trim
removal wedge.
• Disconnect electrical connectors (the number
of connectors vary based on vehicle
equipment).

Remove console trim:

• Lift up on console trim <1> at arrow <A>.
• Pull console trim <1> away from instrument
panel at arrows <B>.
• Disconnect electrical connectors (the number
of connectors vary based on vehicle
equipment).
• Pay attention to which opening the electrical
connectors pass through.

Position console trim:

• Rotate and position console trim <1> as
shown.

NOTE

The console trim <1> does not need to be

completely removed from the vehicle.

Proceed to Section E.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 16 of 30
 Section E – Micro Switch Installation

NOTE

The following steps illustrate the micro switch installation on Golf/GTI models. Installation on Jetta and Beetle
models is similar.

Remove sticker:
• Carefully remove sticker <1> from selector
mechanism housing.

NOTE

Some models may have another sticker under the

sticker shown. In these cases, remove the other
sticker as well and wrap it around the gearshift
cover wiring harness as described in the next step.

Install sticker:
• Wrap removed sticker <1> around gearshift
cover wiring harness <2>.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 17 of 30
 Cover the opening on the selector mechanism
(Golf/GTI models only):
• Cover the opening on the selector
mechanism with a clean shop rag <1>.
• This will prevent debris from entering the
selector mechanism during the next step.

Notch the selector mechanism housing (Golf/GTI

models only):
• Using a suitable cutting tool (i.e. side cutting
pliers), cut a notch in the selector mechanism
housing.
• The notch is necessary to allow access for
removing the gearshift housing bolt <1>.
• The center of the notch should be aligned
with bolt <1> with a max depth of 10 mm from
the top edge of the selector mechanism
housing.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 18 of 30
 Disconnect selector mechanism housing
connector:
• Slide connector lock <1> in direction of
<arrow> until connector <2> disengages from
selector mechanism.

TIP

Due to the lack of space, a screwdriver or trim tool

may make removing the connector <2> easier. If a
screwdriver or trim tool is used, take care that the
connector and/or wiring is not damaged.

Connect micro switch harness:

• Golf/GTI models only: Feed the disconnected
harness connector <B> towards the front of
the vehicle through the opening in the
selector mechanism housing <arrow>.
• Golf/GTI models only: Feed the new micro
switch harness connector <A> through the
opening in the selector mechanism housing
<arrow>.
• Connect micro switch harness connector <A>
to original harness <B>.
• Do not cover the harness connectors with the
foam sleeve at this time.

Connect selector mechanism housing connector:

• Connect new micro switch connector <A> to
selector mechanism <1> until connector lock
audibly engages.

TIP

Due to the lack of space, a screwdriver or trim tool

may make positioning and installing the connector
<A> easier. If a screwdriver or trim tool is used,
take care that the connector and/or wiring is not
damaged.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 19 of 30
 Secure micro switch module:
• Clean mounting area for micro switch module
With cleaning solution D 009.401.04 (shop
supply).
• Ensure no adhesive residue from the sticker
remains.
• Wait for cleaned area to completely dry.
• Remove protective backing from Velcro pad
and install micro switch module <1> to
selector mechanism <2>.

Remove selector mechanism housing bolt:

• Remove bolt <1>.
• Max tool dimension <a> = approx. 75 mm.
• Min tool dimension <a> = approx. 50 mm.

NOTE

• For Beetle models, there is more room to

operate so the tool dimensions are not as
critical.
• For Jetta models, the tool will have to be
placed under the center console support
bracket.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 20 of 30
 Pre-install removed bolt into new micro switch:
• Install bolt <1> a few turns by hand into the
new micro switch <2>.

NOTE

The bolt <1> should be pre-installed only a few

turns. If the bolt is screwed in too far, the new
micro switch will be difficult to align properly.

Install micro switch:

• Install micro switch <1> onto selector
mechanism <2>.
• Tighten bolt and torque to 2 Nm.
• Secure micro switch to selector mechanism
with clips <3>.

NOTE

Make sure the harness to the gearshift cover is not

pinched under the micro switch.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 21 of 30
 NOTE
• The micro switch assembly is made up of
the micro switch guide <1> and the base
<2>.
• The guide <1> can be moved
independently of the base <2> in direction
of <arrow A>.
• Spring tension allows the micro switch
guide to move in direction of <arrow B>.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 22 of 30
 Adjust micro switch:
• Connect back probe leads to
multimeter/voltmeter.

NOTE

Back probe leads must be thin enough so damage

to the connector housing and terminals does not
occur.

• Insert back probe leads into terminal

openings 1 and 2 on the back of connector
<A>.
• Slide micro switch guide toward the front of
vehicle in direction of <arrows> and hold in
position.
• Voltage reading should = 0.0 volts.

NOTE

The back probe leads must be inserted in the open

cavities <arrows> of the connector housing.
Ground – terminal 1
Power – terminal 2

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 23 of 30
 • While holding micro switch guide in the
forward position, put gearshift into Park.
• Slowly allow the micro switch guide to
completely release against the spring tension
until the micro switch guide rests against the
gearshift shaft.
• Torque bolt <A> to 2 Nm.
• Verify voltage reading = battery voltage.

Micro Switch Adjustment Chart

Correct Voltage
Step Gearshift Position Is Battery Voltage Present?
Reading
Yes = no adjustment No = adjustment
1 Resting in park Battery voltage
needed needed
Pressed slightly forward in Yes = no adjustment No = adjustment
2 Battery voltage
direction of vehicle travel. needed needed
Pulled slightly back in direction of Yes = no adjustment No = adjustment
3 Battery voltage
reverse. needed needed
Pulled back in direction of reverse
with slightly more force that it takes
NO = no adjustment YES = adjustment
4 to shift gears in Tiptronic mode NO voltage
needed needed
(approximately 6.75 – 13.5
pounds/3 – 6 kg.)

NOTE

• The pull test in step 4 is done to ensure the micro switch is not engaged too early when shifting into
Park.
• It takes approximately 4.5 pounds (2 kg.) of force to shift gears in Tiptronic mode.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 24 of 30
 Verify micro switch installation position:
• DO NOT push gearshift button.
• DO NOT push brake pedal
• Perform the four steps in the chart listed
above while monitoring battery voltage.
• If adjustment is required, loosen the top
screw on the micro switch, reposition the
micro switch as needed and retighten the
screw to 2 Nm.
• If no adjustment is required, proceed to final
switch assembly.

Final switch assembly:

• Install retaining clips <1> to secure micro
switch guide to the micro switch base.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 25 of 30
 Perform a final test of the micro switch
positioning:
• The final test is the same as the previous
test.
• Refer to previous “Micro Switch
Adjustment Chart”.

Proceed to appropriate section for vehicle

reassembly:
Section F – Golf
Section G – Jetta
Section H - Beetle

Section F – Vehicle Reassembly (Golf Models)

Install center console bracket:

• Install center console bracket <3>.
• Install bolts <1 and 2> a few turns.
• Torque bolt <2> to 6 Nm first.
• Torque bolts <1> to 1.5 Nm.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 26 of 30
 Install gearshift cover:
• Connect electrical connector (if
disconnected).
• Insert rear of gearshift cover <1> into center
console first.
• Torque bolts <2> to 1.5 Nm.
• Install gearshift boot trim <3>.

Reinstall center storage compartment:

• Installation is the reverse of removal.
• Connect the connectors.
• Ensure the tab on the front storage
compartment is seated correctly in the center
console hole.
• Position the storage compartment at a slight
angle in order to insert it into the rear guide.
Then press the storage compartment
downward and lock in place.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 27 of 30
 Install climate control trim:
• Clip climate control trim <1> into instrument
panel <2>.
• Ensure trim around radio is clipped into place.

Repair is complete - Proceed to Section I.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 28 of 30
 Section G – Vehicle Reassembly (Jetta Models)

• Installation for both versions is the reverse

order of removal.
• Connect electrical connectors.
• Torque fasteners to 1.5 Nm.

Repair is complete - Proceed to Section I.

Section H – Vehicle Reassembly (Beetle Models)

• Installation is the reverse order of removal.

• Connect electrical connectors.
• Torque fasteners to 1.5 Nm.

Repair is complete - Proceed to Section I.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 29 of 30
 Section I – Campaign Completion Label

Install Campaign Completion Label

• Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.

TIP
Ensure Campaign Completion Label does not
cover any existing label(s).

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 30 of 30