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Home > ISO 11064-7 - Ergonomic design of control centres - Part 7: Principles for the evaluation of control centres

ISO 11064-7 - Ergonomic design of control centres - Part

7: Principles for the evaluation of control centres
Submitted by superadmin on Mon, 10/22/2012 - 14:45
HP Activity Categories:
Design of working environment and human-machine interfaces [1]
Resource Type:
Guideline
Abstract:

This part of ISO 11064 establishes ergonomically principles for the assessment of control
centres. It gives requirements, recommendations and guidelines on evaluation of the different
elements of the control centre, i.e. control suite, control room, workstations, displays and
controls, and work environment.

Within the ISO 11064 different kind of control centres are described. It concentrates on the
non-mobile control centres, but many of the principles could be relevant/ applicable to mobile
centres, such as those found on ships and aircraft.

References

Developer and source:

ISO ? International Organisation for Standardization

Year of development / publication, updates etc:

2006

General Description

Purpose:

The norm establishes requirements, recommendations and guidelines on evaluation of the

different elements of the control centre, i.e. control suite, control room, workstations, displays
and controls, and work environment.

Type (e.g. observation, questionnaire, interview, checklist, measurement instrument, etc.):

Guidance material

Technical description of method or tool etc

Description of the content/study:

The norm comprises of several chapters. It includes:

Definitions of the relevant terms

Requirements and Recommendations for the Evaluation Process, which starts with
general verification and validation (V&V) issues and where it shall be integrated into the
design process. Then explanation are provided for V&V planning, its scope, necessary
criteria and input documents, composition of the V&V team and required resources, and
V&V methods and measures.

Finally, the standard includes three informative annexes that cover:

Checklist Related to the Evaluation Process of Requirements and Recommendations.

This checklist simply lists the requirements and recommendations of the corresponding
chapter above, where for each the evaluator has to tick ?yes?, ?no? or ?n/a? whether it
was considered, supplemented by remarks.
The Process of Evaluation, which includes the use of existing V&V information, new
V&V information, the changing nature of facility design and control room tasks, sources
of confidence in a design and timing of V&V within the design process.
Evaluation (Verification and Validation) Methods, containing applicable techniques,
paper and pencil techniques, observational techniques, expert opinion techniques and
experimental techniques.

Technical requirements for using the method, tool, etc:

The norm is available as paper version or electronically as a PDF document. No special

technical requirements are necessary for applying the norm.

Measure/Response Type:

Checklist provides simple requirement/ recommendation fulfilled or not fulfilled assessment.

Results obtained and interpretation:

The ultimate beneficiaries of this part of ISO 11064 will be the control centre operator and
other users. It is the needs of these users that provide the ergonomic requirements used by
the developers of International Standards. Although it is unlikely that the end user will read
this part of ISO 11064, or even know of its existence, its application should provide the user
with interfaces that are more usable and a working environment which is more consistent with
operational demands. It should result in a solution that will minimize error and enhance
productivity.

Evaluation

Advantages:

The norm provides a good overview of the V&V process and what needs to be considered.

Potential V&V techniques are named.

Disadvantages:
Most of the guidelines are rather generic and require a very high degree of HF competence to
be applied.

The listed methods and techniques are only touched on a high level description. Without
background knowledge this is of limited use.

Alternative Methods:

ISO 11064-2 provides guidance on the design and planning of the control centre in relation to
its supporting areas. ISO 11064-3 gives all the requirements and guidance on control room
layout. Requirements for the design of workstations, displays and controls and the physical
working environment are presented in ISO 11064-4 to ISO 11064-6.

Other published ergonomic standards and guidance, drawn also from other domains, provide
additional information which the control room designer may find helpful. Many sources are
coming from (nuclear) power plants.

Usability (ease of use, efficiency, effectiveness)

Ease of use:

Many parts of the guideline offer rather generic recommendations which requires a very high
degree of HF expertise to understand.

Efficiency:

For interpretation and application HF knowledge required.

Effectiveness:

Generic, needs interpretation and background knowledge to be applied in practice.

Ease of use:
low
Efficiency:
low
Effectiveness:
low
Constraints concerning conditions of use:

n/a

Reliability:

n/a

Validity:

n/a

Required effort (to conduct & to analyse):

Further reading of other published ergonomic standards and guidance necessary to get full
information and apply the recommendations provided

Level of HF expertise needed (required user qualification)

A lot of the described process and guidelines require the understanding and interpretation of a
skilled HF expert.

High: high level of expertise required, only for experts, lots of training required
Other expertise needed (required user qualification):

n/a

Cost Information

Very low: (<100 €) low costs to purchase or free license, no special devices necessary
Experiences of use by SESAR partners (including references):

n/a

Reported and/or published experiences of use (including references):

n/a

Applicability to lifecycle phase (E-OCVM):

As the norm emphasizes that V&V shall be integrated into the design process it applies for V1
onwards.

Application Area:

The norm applies during design and planning of the control centres.

Keywords:

Ergonomics, Design, Equipment housing facilities, Control devices, Environment (working),

Work stations, Occupational safety, Working conditions (physical), Work spaces, Process
control, control room, verification, validation,

Short Description:

This part of ISO 11064 establishes ergonomically principles for the assessment of control
centres. It gives requirements, recommendations and guidelines on evaluation of the different
elements of the control centre, i.e. control suite, control room, workstations, displays and
controls, and work environment.

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