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Chapter 8 Quality Management

The document contains 20 multiple choice questions about quality management concepts in project management. The questions cover topics like quality planning, quality assurance, quality control, cost of quality, root cause analysis tools like fishbone diagrams, statistical process control charts, and total quality management.

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Ammar Yasir
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131 views7 pages

Chapter 8 Quality Management

The document contains 20 multiple choice questions about quality management concepts in project management. The questions cover topics like quality planning, quality assurance, quality control, cost of quality, root cause analysis tools like fishbone diagrams, statistical process control charts, and total quality management.

Uploaded by

Ammar Yasir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Questions

1. You are leading an agile project for your organization, and your
manager has concerns regarding how you’ll meet quality if you don’t
know all of the requirements at the launch of the project. What should
you tell your manager to best alleviate her concerns?
A. User stories and tests will be written to meet the Definition of Done.
B. The product owner is responsible for quality assurance in agile.
C. A separate quality assurance team will test the actual product.
D. Quality is met when there is business value.
2. You are the project manager for the Photo Scanning Project. This
project is similar to another project you have completed. This project
will electronically store thousands of photos for your city’s historical
society, and quality is paramount. Management approaches you and
asks why you have devoted so much of the project time to planning.
Your response is which of the following?
A. This is a first-time, first-use project, so more time is needed for
planning.
B. Planning for a high quality project of this size is mandatory.
C. Quality is planned into a project, not inspected in.
D. Quality audits are part of the planning time.
3. You are the project manager for a hybrid project called the Floor
Installation Project. Today you will meet with your project team to
discuss the product backlog and the strict project requirement that the
project must be executed with no deviations or errors. This process is
which of the following?
A. Quality planning
B. Quality management
C. Quality control
D. Quality assurance
4. You are the project manager for the ASE Project, which must map to
industry standards to be accepted by the customer. You and your team
have studied the requirements and have created a plan to implement the
deliverables with the appropriate level of quality. What is this process
called?
A. Quality planning
B. Quality management
C. Quality control
D. Quality assurance
5. Juan is the project manager for his organization and he’s asked Beth, a
project team member, to help him create a fishbone diagram. Beth
doesn’t know what this is and asks for your help. You tell her that a
fishbone diagram is the same as a(n) __________ diagram.
A. Ishikawa
B. Pareto
C. flow
D. control
6. Management has asked you to define the correlation between quality
and the project scope. Which of the following is the best answer?
A. The project scope includes metrics for quality.
B. Quality metrics are applied to the project scope.
C. Quality is the process of completing the scope to meet stated or
implied needs.
D. Quality is the process of evaluating the project scope to ensure that
quality exists.
7. You are the project manager of the Condo IV Construction project and
you’re working with your project team and the project sponsor to
identify the quality metrics and develop the quality management plan
for the project. In light of this planning event, which of the following is
most true about quality?
A. It will cost more money to build quality into the project.
B. It will cost less money to build quality into the project process.
C. Quality is inspection-driven.
D. Quality is prevention-driven.
8. You are the project manager for the KOY Project, which requires
quality that maps to federal guidelines. To ensure that you can meet
these standards, you have elected to put the project team through
training specific to the federal guidelines your project must adhere to.
The costs of these classes can be assigned to which of the following?
A. The cost of doing business
B. Cost of quality
C. Cost of adherence
D. Cost of nonconformance
9. You are the project manager of an adaptive project to develop new
software. Jon, a senior developer, urges everyone in the team to refactor
their code often. Why is this needed in regard to quality?
A. Refactoring keeps project costs down.
B. Refactoring keeps build time to a minimum.
C. Refactoring ensures that the code is clean and helps for future
builds.
D. Refactoring is quality control in software development projects in
agile.
10. You are the project manager of the JKL Project, which currently has
some production flaws. Which analysis tool will enable you to
determine the cause and effect of the production faults?
A. A flowchart
B. A Pareto diagram
C. An Ishikawa diagram
D. A control chart
11. Brinda is the project manager of a manufacturing project. She and her
project team are using design of experiments to look for ways to
improve quality. Which of the following best describes design of
experiments?
A. It enables the project manager to move the relationship of activities
to complete the project work with the best resources available.
B. It enables the project manager to experiment with the project design
to determine what variables are causing the flaws.
C. It enables the project manager to experiment with variables to
attempt to improve quality.
D. It enables the project manager to experiment with the project design
document to become more productive and to provide higher quality.
12. You are the project manager of the Global Upgrade Project. Your
project team consists of 75 project team members around the world.
Each team member will be upgrading a piece of equipment in many
different facilities. Which of the following could you implement to
ensure that project team members are completing all of the steps in the
install procedure with quality?
A. Checklists
B. Work breakdown structure (WBS)
C. Project network diagram (PND)
D. The WBS dictionary
13. Denzel is the project manager of the PMH Project. Quality inspections
of the deliverables show several problems. Management has asked
Denzel to create a chart showing the distribution of problems and their
frequencies. Given this, management wants which of the following?
A. A control chart
B. An Ishikawa diagram
C. A Pareto diagram
D. A flowchart
14. In the accompanying illustration, what does the circled area represent?

A. Out-of-control data points


B. In-control data points
C. The Rule of Seven
D. Standard deviation
15. You are an IT project manager and are working with the project team to
determine the best computer system for the project. You and the project
team decide to measure the performance of two systems to determine
which one performs best. This is an example of which one of the
following?
A. Cost-benefits analysis
B. Benchmarking
C. Design of experiments
D. Determining the cost of quality
16. A project manager has elected not to enforce safety measures on his
construction project. One of the project team members has been injured
because of this oversight, and the job site is closed until an investigation
into the lack of safety measures is completed. The project will now
likely be late, and your company will be fined for the error and will lose
credibility with the customer. This is an example of which one of the
following?
A. Risk
B. Trigger
C. Cost of nonconformance to quality
D. Cost of conformance to quality
17. Your organization uses total quality management as part of its quality
assurance program. Maria, a leader in your organization’s quality
assurance program, informs you that she will be reviewing your project
to determine whether your project management activities comply with
the total quality management program. This is an example of which one
of the following?
A. Process analysis
B. A quality control mechanism
C. Enterprise environmental factors
D. A quality audit
18. In the accompanying illustration, what does the circled area represent?

A. Out-of-control data points


B. In-control data points
C. The Rule of Seven
D. Standard deviation
19. You are the project manager for a plastics manufacturer. You would like
to illustrate the categories of quality failure within your project so that
you and your project team can attack the largest areas of failure first.
This type of chart is known as which of the following?
A. A control chart
B. An Ishikawa diagram
C. A Pareto diagram
D. A flowchart
20. What is the type of chart in the illustration called?

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