G discourse markers (1): linkers
V work
P the rhythm of spoken English
Nice work!
Whenever you are asked if you can do ajob, tell'em,
‘Certainly ican. Then get busy and find out how to doit:
1 READING & SPEAKING
a Think about people you know who either absolutely hate or really
love their jobs. What do they do? Why do they feel that way? How
do you know how they feel?
b_ The Guardian runs a weekly series called What I'n really thinking,
where people in different jobs or situations reveal their true
feelings. Lookat the three jobs in the articles. With a partner, say
‘which person you think said the following, and why.
1 Although its not my place to judge, I get frustrated sometimes.
2. People assume you're an idiot.
3 Your expressions and bodies reveal far more than you know.
© Read the articles and check. Reading between the lines, do you
think on the whole they like or dislike their jobs?
Read the articles again and answer A, B, or C. Who..?
implies that he / she sometimes finds the job boring
says people seem to think he / she can’t see them
feels misjudged by the people he /she eomesin contact with
has to.ask one particular question, to which it is not always,
easy to get the answer
5 [_] would like the opportunity to give feedh:
he / she works with
6 [J notices physical change in him / herself when he {she is
working
on the people
7 [J describes a moment when he [ she really loves the job
suggests he / she won't be doing the job for much longer
tries to empathize with the people he | she speaks to
LEXIS IN CONTEXT
€ Look atthe Bighlightfed phrasal verbs and idioms and guess the
‘meaning of the ones you don’t know from the context. Then
match them to the definitions 1-8,
EEERY think they are better than sb / sth
[EI makes me very upset
EEIED move or make progress atthe same rate as sh / sth
I (informal) makes me annoyed
becomes exhausting
1 vitally important
Bm get bigger
EM can'tthink what to do or say
What I’m
really thinking
‘A THE CHECKOUT GIRL
Of course I judge you
by your shopping. It's
‘the only diversion
have, The work isn't
that intellectually
‘demanding ~the til
does all the maths ~
‘and itdoes become
robotic. Having identical
conversations every day
‘quickly gets wearing.
‘You get to know types of
customers, The stressed-out mum,
feeding her kids on the way round and thrusting
the empty packet at me to scan. The sweet older
couple, carefully packing cat food and biscuits
{nto a trolley. The woman in a suit who buys a
bottle of own-brand vodka, then puts it in her
handbag. Sometimes I like to channel my inner
Sherlock. Dark circles, nappies and aspirin? New
baby. Rice cakes and spinach? The diet starts
tomorrow.
Older women are very polite and chatty, but
‘watching a queue build up as they count out
pennies does my head in, Usually I take a deep
breath and try to treat them as I would my own
‘grandma, And I don't mind when people have to.
stay on their phone, but it is rude.
People assume you're an idiot. The fact is,
Tm studying for a history degree, But that’s
frrelevant; neither I nor my colleagues are stupid,
and people have no right to look down on us.
B |THE UNIVERSITY LECTURER
look at the 23 of you in the room —a small group
this year - and wonder ifyou're even aware of.
me as I teach. Might it be that because you're
not talking directly to me, you forget to adjust
the expressions on your faces? Or is it that you
imagine, ina crowd, you are somehow invisible?
‘Your expressions and bodies reveal far more than
‘you know ~ sneering, eye-rolting, yawning, you
‘can barely stay awake sometimes.Your indifference
bears no relation
to my hours of
preparation. The
university asks
you tocomment,
‘anonymously, on
the quality of my
teaching. would
like the chance to
‘comment on the quality
(of your listening, When you
are really disengaged and disconnected,
see hands reach for phones in bags. You
connect, but i's usually to someone outside this
room. Sometimes you even pass notes, giggle,
and whisper.
Yet Talso see you when you laugh at my jokes,
When you are concentrating hard, I can almost
‘hear your minds working. Some of you take notes
‘0 intensively, fighting to keep upwith my words,
as if t's life ordeath if you miss something.
see your faces light up when you want to say
‘something, the eagerness to comment, to take
part, You are relaxed, smiling, enjoying the
‘moment of understanding. We connect. Now I see
you and you see me.
C] THE 999 OPERATOR
‘The hardest part of my job is also the simplest ~
getting the address. Often when someone calls,
they gobblank Or in the case ofa road accident,
they don't know exactly where they are. But the
‘most important element is the address, because
that’s what brings the ambulance. Ihave to ask
for it twice, which infuriates people.
It still surprises me to hear my voice during
acall.It changes, becoming deeper, almost
authoritative. I have to take control of the
situation. I suppose that's why I wear a uniform.
Thave a script, but I refuse to be a robot; hearing
people at their most vulnerable makes me add to
it, When the caller is hysterical, telling them, 'm
‘going to help you' and I knaw you're frightened!
calms them down. But it breaks myheart when
they're in pain or their loved one is dying; Lhave
to takea ‘stress break’ after harrowing calls.
‘Although itis not my place to judge, I get
frustrated sometimes. The man who rang
because his toothpaste was
‘burning his mouth; the
‘mother whose baby was
afraid of ay. Don't
they realize they're
taking up precious
time when a life-or-
death situation may
be needing help? But
the moment Icall
them time-wasters is
‘the moment I should
quit my job.
Look at some extracts from other What I'm really thinking articles.
Match them to the jobs in the list. What do they imply that the
people (sometimes) feel about their jobs?
beauty countermanager| | dentist| | driving instructor
IT support worker! | pizzadelivery man _|_taxi driver
1 Sometimes what I do is painful, and I'm not a sadist.
2. Tdon'texpect to chat, but sometimes my cab becomes a mobile
confessional,
3. Menare risk-takers. They go too fast and don't like being told
what todo.
4 Tdlke some respect - people who answer the door while they're on the
;phone realy bug me, as do the ones who take ages to find the money.
5 _It’sacliché, but ‘Have you turned it on and off again?’ s the first
thing that comes to my mind every single time someone calls,
6 Twork inan industry that convinces people to part with thelr cash in
pursuitofa perfection that does not exis, Lam betraying my sisterhood,
fall the jobs mentioned in che articles and extracts, which
one (s)-.?
+ would you never do under any circumstances
+ might you consider doing if you desperately needed the money
+ would you actually quite like to do
VOCABULARY work
Look at three sentences from the articles and complete the
missing words
1 ‘The work isn’t that intellectually d
2. ..neither nor my €
look down on us.
re stupid, and people have no right to
3 Bur the moment |call them time-wasters is the moment I should
qu my jab,
> p-161 Vocabulary Bank Work.
Complete sentences 1-5 with words or phrases from the list.
‘Then write five sentences for your partner to complete with the
other five words.
apply for befired belaidoff clock off
perks quit rewarding skills tedious unpaid
1 Can we leave whenever we like or do we have to ata
Nursingis often described asa job, even though it may be
badly paid.
3 The company has decided that around 20% of its workforce will
have to until the economic situation improves.
4 Theonly required for this post are a good level of English
and the ability to drive.
5 Ifyouare prepared to do. work, there are several voluntary
‘eganietny dara lng Sr people
aT EI3 SPEAKING & LISTENING
Since 2001, the Sunday Timeshas been
an annual survey to find the
100 best companies in the UK to work for.
Look at the criteria which they use to
assess the companies and complete them
with the headings.
Fair deal
Giving something back
Leadership
My-company
My manager
My team
Personal growth
Well-being
1 _My-company show staff feel about the
organization they work for as opposed to
the people they work with
2 how staff feel about the
pressures of work and the balance between
their work and home duties
3 how much companies
are thought by their staff to contribute to
the local community and society
4 to what extent staff feel
they are stretched and challenged by their
job
s how staff feel towards
their immediate boss
6 how employees feel
about the head of the company and its
senior managers
7 how staff feel about
their immediate colleagues
8 how happy the
workforce is with their pay and benefits
b_ Which three criteria do you think are the
most important when judging a company
youre thinking of working for?
© Now look atthe photos and read about
Skyscanner, a travel comparison website,
one of the top-rated companies in last year's
survey. Does it sound like a company you
would like to work for? Why (not)?
skyscanner
Who are they?
ASA KEEN SKIER who regularly escaped tothe slopes, maths
‘graduate Gareth Willams became frustrated with the tedious
process of searching through a mulitude of aiine and trave-agency
\webstes to find the cheapest fights, So he and two university
fiends set about creating single website that coud collec,
callate, and compare prices for every commercial fight inthe
World Launched in Edinburgh in 2001, Skyscanner, which also
provides instant online comparisons for hotels and car hire, gets
‘more than 60 milion visitors a month and now operates worldwide
~ italso has ofices in Singapore, Beijing, Miami, and Barcelona
No organization offers as many opportunites 0 learn andl grow as
this one does, say its employees. Skyscanner perks include a paid
day off to do a social activity, and home-country werking, where
people who aren't native to the UK can spend up to three weeks @
year working i ther country of origin. Ae the sta represent more
than 36 diferent nationalities, his isa particularly popular benefit4 GRAMMAR discourse markers (1): linkers
-it very quickly becomes the norm for someone who works here,
all these amazing benefits we have, _ when you talk to someone:
else in another company, you suddenly think Wow, we're so lucky’.
a Look at the extract from Lisa's interview. What do you think the
missing word is? What kind of clause does it introduce?
b_ With a partner, put two linkers from the list into each column.
as consequently despite due to even though
inorderto so.asto therefore
d_ @13)) Listen to an interview with LisaImlach,
who works for Skyscanner. What her position aresult a reason apurpose | acontrast
in the company? How positive is she about
so because to but
the company and her job on a scale of 1-5
(5 = very positive)? What makes you think so?
Glossary
PR Pulte Relations
e Now listen again and answer the questions. ¢- p.141 Grammar Bank 18. Learn more about linkers, and
1 How long has Lisa been at Skyscanner? practise them.
2. Why did she apply for a job there?
3. Where di she go the day afer the interview; 5 PRONUNCIATION the rhythm of spoken English
and where was she when she heard she'd got
the job?
4 What three benefits does she mention about
Fine-tuning your pronunciation: the rhythm of English
In spoken English, words with two or more syllables have one
working for Skyscanner? main stressed syllable. in sentences, some words have stronger
5 Which benefit does she value most highly ‘tress and other words are weaker. This pattern of strong and
bate ‘weak stress gives English its rhythm. Stressed words ina sentence
sod-wtiy are usually content words, e.g, nouns, verbs, adjectives, and
6 Whatchallenge does she say that the ‘adverbs. Unstressed words tend to be function words and include
eaicagecisanta? ‘auxiliary verbs, prepositions, conjunctions, determiners, and
possessive adjectives,
LEXIS IN CONTEXT
f (4/14) Listen to the phrases in context. ly be.
What do you think che highlighted words exactly as possible
and phrases mean? i London Underground workers vere on strike yesterday.
1 ..somewhere that was kind of ‘asa result it took people twice as long to get to work.
a (@15)) Listen and repeat the sentences. Try to copy the rhythms
travel-focused...
2. it very quickly SCORES for b @16)) Listen and write down the beginnings of eight sentences,
nmreenrsnct reais hese. Compare with a partner, and then decide how you think the
3 .omaybe that’s the plan, maybe that's sentences might continue.
‘typBY that they've gone with!
4 .citsquiceacasual ching,.you'rein charge, € 173) Now listen and complete the sentences. Are they
you'e the, you're the one who knows your similar to what you predicted? Practise saying them with
anatural rhychm.
5 ...s0 [think at some point that will
be something that becomes more of
‘MWUISSUE..I'm pretty confident that & WRITING
‘Skyscanner will be able to ERIE hat > p.112 writing A job application, Analyse a model email and
‘write a covering email applying for ajob at a festival
g What do you think of Skyscanner after
listening to Lisa's interview? Are you more 7 @mP3)) SONG We Work The Black Seam J
or less attracted to working there?
a= DESMLB recourse meters C
result
1 havea job interview next week, so I've bought myself suit!
2 had snowed hard allnight. Asa result, the airpore was closed until 11.00 am.
We regrer that you do not have the necessary qualifications and therefore |
‘consequently we are usable to offer you the job,
1 soisthe most common way ofintrostcing result o logical connection
2 asa result therefore and consequently (more formal than se) are often used at
thebeginning ofa sentence orclause
+ thereforeand consequently can also be used before a main verb, Wehave
therefore | consequently decided no to oer you the job
reason
1 Thave topped writing to her, because /as / since she never answers me.
Why did your boss resign? Becatise his wife was il.
2 The plane was late because ofthe fog.
Flight 341 has been delayed due to / owing to adverse weather conditions.
1 because, as, and since (more formal) are synonyms and are used to introduce
clauses giving a reason, as and sinc are often used atthe beginning ofa
sentence, e.g. As] Since the rain hast stopped, we've decided not to go out.
+ Weuse becuse (oot asor since) to answera Why...? question.
2 hecauseof due to,and owing to also express the reason for something. They are
‘usually followed by a noun, a gerund, or che fact that + clause
* due to and owing to are more formal than because of
purpose
1. [did a language course to in order to / sas to improve my English
2 She closed the door quietly so as not to /in order not to wake the baby.
3. They moved to London so (that) they could se their grandchildren more often.
4 Fmnorgoing to ell Ann in case she tells everyone else.
1 to,inonderto, and so asto introduce aclause of purpose and are all followed by
Aaninfinitive. 10 isthe most informal
2. Fornegative purpose we use so as not to oF inanler not to
3 You can also use 0 (that) + ca | could + verb or will would + verb to express
purpose. You can leave out that in informal English
* Use so (hat) when there isa change of subject inthe cause of purpose, eg.
‘She put a blanket over the buy so (that he wouldn't be col
4 Weuse in case +a clause when we do something in order to be ready for future
situations | problems or t avoid them,
contrast,
1 Weenjoyed the concert, but the journey home was a nightmare
Agnes was attracted tothe stranger, yet something in her head was telling
her nor to get close to him
tsa realy good idea. However, it may be too expensive
The moon shone brightly. Nevertheless, it was hard to find our way.
We enjoyed the film although / even though | though ie was long,
Inspice of being 85, she sil travels all over the world.
Despite her age
Despite the fact that she’s 85,
1 utisthe most common and informal way of introducing conteast and is,
‘normally used to link two contrasting points within a sentence.
_yet is used inthe same way; butis more formal / itera.
however and neverthelessare normally used at the beginning of a sentence to
connect it to the previous one and are usualy followed by comma,
+ nevertheless (or nonetheless is more formal literary than however
2. even thouglis more emphatic than aluhough.thougl is more common in
informal speech,
3 After in spite of and despite use a gerund, a noun, or the fact tha + clause
GRAMMAR BANK
a Gre) therighelinker
ren hough] Despite she’s working realy hard,
Taanibk she be ableto catch op.
1. Wecanafoed to haves bllay tia year aso
wove goran overeat weber
2 hkl werearasguiiycimcaa |
Tdontt ave so many classes on Fridays?
4) Ippo she lneview oie dues ste of
he ac he a ale aa
4 Therearanrchaiahashada very diffu
eae Nevertheless sare they havent had 10
any orca tears
5 He pts god salary though since hao asele
b Gre thebeiter option acomding to register.
Sales have increased over the last three months.
So [Therefor we willbe aking on five new
employees.
1 Tvebeen off work forthe lasttheee days hecause
of [owing to this nasty cough I've gor.
2 Theorganizatio has severe financial problems, and
so | consequently half the sta have been lad of
3. ‘The company has reported declining sles this
year. Nevertheless But they have so far managed
toavoid any staff cuts
4. Istopped ata service station to inondertofillup
with petrol
5 thought itwas an amazing film. was quite
depressing, though however.
6 hasbeen announced tha the last match ofthe
season has been canceled due [because of the
severe weather
Join the sentences using the bold word(s), making
any necessary changes.
‘We only use energy-efficient light bulbs. We
don't want to waste electricity. soas
Weonly use energy-efficient light bulbs so as not to
waste electricity
1 Ourseats were along way from the stage. We
enjoyed the play. In spite
We
2 Teeookus ages to get there. The traffic was heavy
because of
© —
3 Itook the price of the bag. I dida’t want Becky
toknow how much it had cost. $0
1 —
4 Keep the receipt forthe sweater. Your dad might
pot like it. imease
Keep
5. Susanna isan only child, She isnt atall spoilt.
Eventhough
Susanna
6 Prices have risen because production costs have
Increased. due to
Prices
xiy
4) Iworkina small graphic design
‘company and my job's really
motivating ‘motive
5.) Being a surgeon is very
demanding {ii'mo:ndiy
6 ©) Iworkaran accounting firm. My job
is incredibly tedious "ixlios
A. Thave todo exactly the same thing
every day.
B_Itmakesme happy because it's useful
and important.
C Ictests my abilities ina way that keeps
me interested.
D It’s ery high pressure and you have to
‘work long hours.
E t’sreally boring and it makes me feel
impatient all the time.
F The kind of work Ido and the people
I work with make me want to work
harder (do better.
b @10)) Listen and check.
Think ofajob you could
VOCABULARY BANK
2 COLLOCATIONS
a Complete the text with the words in the list,
career clocking experience for full job management
permanent positions qualifications unpaid
What I’m really thinking ~ rc irenn
‘Te just started my third internship. At the end of tt, I will have been working
+ unpaid fora year. It feels as though I'm natin control of my own lif,
that I'm helpless. “Academic and Swork are almost
irrelevant when you're competing against people who have years of
experience, many of whom are taking astep down the*__ ladder.
mot choosy - I've spent time ina children's charity, Sevents
a press office - but they haven't got me a° contract. It's
demoralizing. And exhausting—’__-hunting is a® time
‘occupation. After? off, most people can be fre forthe night, For
the inter, it's time fo go home and look for work. [have no idea how many
™ T've “applied ‘since graduating, but it’s more than 100.
b @11)) Listen and check.
© Complete the two words which collocate with the groups below. What
do the phrases mean?
freelance
many mien np emp
compassionate ee cca
3 THE SAME OR DIFFERENT?
Look at the pairs of words or phrases. Write S if they have the same
‘ora very similar meaning and D if they are different.
1 colleagues co-workers s
2 quit (ajob) resign
3 staff workforce
4 belaid off bbe made redundant
5 beoutofwork be off work
6 besacked be fired
7 get promoted getarise
8 skills qualifications
9 hire sb employ sb
10 perks benef
b @z12)) Listen and check
Can you explain the difference between the D words,
in meaning or register?