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Pengaruh Citra Merek, Promosi, Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Hanaka & Co

This document discusses a study on the influence of brand image, promotions, and service quality on customer satisfaction at Hanaka & Co. The study aims to determine the effect of each variable on customer satisfaction. A total of 110 respondents were surveyed. The results of the study found that brand image, promotions, and service quality positively influence customer satisfaction at Hanaka & Co. Brand image was found to have the strongest influence on customer satisfaction.

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Sintya Wiranti
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53 views13 pages

Pengaruh Citra Merek, Promosi, Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Hanaka & Co

This document discusses a study on the influence of brand image, promotions, and service quality on customer satisfaction at Hanaka & Co. The study aims to determine the effect of each variable on customer satisfaction. A total of 110 respondents were surveyed. The results of the study found that brand image, promotions, and service quality positively influence customer satisfaction at Hanaka & Co. Brand image was found to have the strongest influence on customer satisfaction.

Uploaded by

Sintya Wiranti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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PENGARUH CITRA MEREK,

PROMOSI, DAN KUALITAS


PELAYANAN TERHADAP
KEPUASAN KONSUMEN
PADA HANAKA & CO
by Hermawan wahyu ardl irohim

Submission date: 28-Apr-2022 03:53AM (UTC+0700)


Submission ID: 1816376028
File name: JURNAL_HERMAWAN...docx (34.99K)
Word count: 2270
Character count: 14493
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PENGARUH CITRA MEREK, PROMOSI, DAN KUALITAS
PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA
HANAKA
& CO
ORIGINALITY REPORT

22 %
SIMILARITY INDEX
22%
INTERNET SOURCES
20%
PUBLICATIONS
17%
STUDENT PAPERS

PRIMARY SOURCES

1
repository.upbatam.ac.id
Internet Source 4%
ejournal.warmadewa.ac.id
2 Internet Source 2%
Submitted to iGroup
3 Student Paper 2%
Submitted to Universitas Putera Batam
4 Student Paper 2%
jurnalmahasiswa.stiesia.ac.id
5 Internet Source 2%
Submitted to Universitas Warmadewa
6 Student Paper 2%
www.scribd.com
7 Internet Source 1%
core.ac.uk
8 Internet Source 1%
Submitted to Udayana University
9 Student Paper

1%
10 Submitted to Universitas Diponegoro
Student Paper 1%
11 id.123dok.com
Internet Source 1%
12 123dok.com
Internet Source 1%
13 ojs.unud.ac.id
Internet Source 1%
14 text-id.123dok.com
Internet Source 1%
15 asosiasipascaptm.or.id
Internet Source 1%
16 docobook.com
Internet Source 1%
17 eprints.umm.ac.id
Internet Source 1%
18 tessaneechanekonomiislam.blogspot.com
Internet Source 1%

Exclude quotes On Exclude matches < 1%


Exclude bibliography On

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