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Section 2

The document provides an overview of the ServiceNow platform. It is a software-as-a-service platform that started as an IT service management suite and has expanded into other areas like operations management and customer service management. The document outlines the ServiceNow ecosystem and environments including development, test, and production instances as well as the typical release cycle.

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Cecil Gnu
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17 views6 pages

Section 2

The document provides an overview of the ServiceNow platform. It is a software-as-a-service platform that started as an IT service management suite and has expanded into other areas like operations management and customer service management. The document outlines the ServiceNow ecosystem and environments including development, test, and production instances as well as the typical release cycle.

Uploaded by

Cecil Gnu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ServiceNow Overview

Course Outline
1 Course Introduction 6 User Administration

2 ServiceNow Overview 7 Core Applications

3 Working With Lists & Forms 8 System Administration

4 Customizations 9 Building A Custom App

5 Tables & Fields 10


What is ServiceNow
• Software-as-a-Service
• Started as ITSM suite
• Expanding rapidly
• Custom application development

Client ServiceNow
(browser) Internet Datacenter
ServiceNow Ecosystem

IT Service IT Operations IT Business


Management Management Management

IT Asset
DevOps Security Operations
Management

Customer Service Governance, Risk, and


HR Service Delivery
Management Compliance
Environments
• Push changes from 1 instance to another
• Clone down
• Test should be as close to Production as possible

Development Test Production


Releases
• Feature release, patch release, hot-fix
Feature Release Year
• Roughly a 6-8 month release cycle
Kingston 2018
• New UI, new apps, new features
London 2018

Madrid 2019

Hotfix Hotfix New York 2019

Orlando 2020

Paris 2020
Feature Feature
Release Release Q release 2021

R release 2021
Patch
release

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