Chapter 6: Application Software

TRUE/FALSE

1. Development rights of a software program specify the allowable use of the program.

ANS: F PTS: 1 REF: 213

2. Most software programs display their licensing agreements at the beginning of the installation process.

ANS: T PTS: 1 REF: 213

3. Public domain software is not copyrighted; instead, the ownership rights to the program have been
donated to the public domain.

ANS: T PTS: 1 REF: 217

4. The accompanying figure is an example of various apps available today for mobile phones and other
mobile devices.

ANS: T PTS: 1 REF: 217

5. Microsoft Office is available for Windows, Linux, or Solaris users.

ANS: F PTS: 1 REF: 221

6. The toolbar command button shown in the accompanying figure can be replaced by the keyboard
shortcut Ctrl+P.

ANS: F PTS: 1 REF: 222

7. Font style refers to formatting that adds additional features to the text, such as bold, italic, or underline.

ANS: T PTS: 1 REF: 224

8. Like any document created with software instead of paper and pencil, word processing documents can
be retrieved, modified, and printed as many times as needed.

ANS: T PTS: 1 REF: 225

 9. In a typical word processing program, a footer is text entered by the user that appears at the top of each
page.

ANS: F PTS: 1 REF: 228

10. Paragraph formatting changes an entire paragraph at one time, such as specifying the line spacing for a
particular paragraph.

ANS: T PTS: 1 REF: 228

11. Once images are inserted into a document, they cannot easily be copied, moved, deleted, or otherwise
modified.

ANS: F PTS: 1 REF: 229

12. Spreadsheet templates are available to help users quickly create common types of business documents,
such as balance sheets, income statements, invoices, and purchase orders.

ANS: T PTS: 1 REF: 230

13. When entering a formula or function into a cell, most spreadsheet programs require that you begin
with some type of symbol, usually the asterisk character (*).

ANS: F PTS: 1 REF: 231

14. In spreadsheet programs, when absolute cell references are used, formulas are copied exactly as they
are written.

ANS: T PTS: 1 REF: 233

15. Most spreadsheet programs do not have built-in Web capabilities.

ANS: F PTS: 1 REF: 233

16. A clerk in a video store may need to determine if a particular movie is available for rental and, if not,
when it is due to be returned. The type of software used for such tasks is a database management
system.

ANS: T PTS: 1 REF: 234

17. To retrieve information from a database, queries and reports are used.

ANS: T PTS: 1 REF: 236

18. To create presentation graphics, database software is used.

ANS: F PTS: 1 REF: 237

19. Graphics software—also called digital imaging software—is used to create or modify images.

ANS: T PTS: 1 REF: 240

20. To capture sound from a CD, ripping software is used.

 ANS: T PTS: 1 REF: 241

MODIFIED TRUE/FALSE

1. Some software is open source software—programs whose source code is available to the general
public. _________________________

ANS: T PTS: 1 REF: 214

2. Ownership rights for original creative works are referred to as software licenses.
_________________________

ANS: F
copyrights
copyright

PTS: 1 REF: 215

3. Web-based software must be installed on a computer before it is run. _________________________

ANS: F, Installed

PTS: 1 REF: 218

4. A(n) Web-based software program is delivered on demand via the Web to wherever the user is at the
moment, provided he or she has an Internet connection. _________________________

ANS: T PTS: 1 REF: 218 - 219

5. The toolbar command button shown in the accompanying figure can be replaced by the keyboard
shortcut Ctrl+C. _________________________

ANS: F, Ctrl+V

PTS: 1 REF: 222

6. Most application software programs that allow text editing have a(n) editing spot displayed on the
screen that looks like a blinking vertical line; it indicates the current location in the document.
_________________________

ANS: F, insertion point

PTS: 1 REF: 223

7. Font size is measured in points. _________________________

ANS: T PTS: 1 REF: 224

8. At its most basic level, word processing is used to do what was done on a typewriter before computers
were commonplace. _________________________
 ANS: T PTS: 1 REF: 225

9. A(n) wizard is a document that is already created and formatted to fit a particular purpose, such as a
fax cover sheet, resume, memo, business card, calendar, business plan, newsletter, or Web page.
_________________________

ANS: F, template

PTS: 1 REF: 229

10. Most spreadsheet programs allow multiple worksheets to be saved together in a single spreadsheet file,
called a(n) workbook. _________________________

ANS: T PTS: 1 REF: 230

11. In a worksheet, functions are words, column headings, and other nonmathematical data.
_________________________

ANS: F, labels

PTS: 1 REF: 231

12. A type of sensitivity analysis (called what if in Microsoft Excel) involves having the spreadsheet
compute the amount a constant value would need to be in order for the result of a particular formula to
become a specified amount. _________________________

ANS: F, goal seeking

PTS: 1 REF: 233

13. Transitions—special effects used between slides—can be applied to specific slides, or can be randomly
selected for the entire slide show. _________________________

ANS: T PTS: 1 REF: 239

14. Drawing programs typically create images using mathematical formulas, instead of by coloring pixels,
so images can be resized and otherwise manipulated without loss of quality.
_________________________

ANS: T PTS: 1 REF: 241

15. Painting programs typically create images using mathematical formulas so images can consist of
multiple objects that can be layered, and the images can be resized without distortion.
_________________________

ANS: F, Drawing

PTS: 1 REF: 241

MULTIPLE CHOICE
1. When a software program is purchased, the buyer is acquiring a(n) ____ that permits him or her to use
the software.
a. software license c. ownership right
b. copyright d. software key
ANS: A PTS: 1 REF: 213

2. There are four basic categories of software: commercial software, shareware, freeware, and ____.
a. publish software c. advertising software
b. public domain software d. licensed software
ANS: B PTS: 1 REF: 214

3. ____ is freeware software.

a. Norton AntiVirus (antivirus program) c. Internet Explorer (Web browser)
b. Image Shrinker (image optimizer) d. Lynx (text-based Web browser)
ANS: C PTS: 1 REF: 214

4. ____ is a shareware program.

a. Microsoft Office (office suite) c. Pine (e-mail program)
b. Internet Explorer (Web browser) d. WinZip (file compression program)
ANS: D PTS: 1 REF: 214

5. In addition to their full versions, some commercial software is available as a ____ or trial version.
a. sample c. complimentary version
b. friendly version d. demo
ANS: D PTS: 1 REF: 215

6. Most ____ programs are available to try free of charge, but typically a small fee is required to use the
program regularly.
a. shareware c. freeware
b. commercial d. public domain
ANS: A PTS: 1 REF: 216

7. ____ programs are software programs that are distributed on the honor system.
a. Commercial c. Shareware
b. Freeware d. Public domain
ANS: C PTS: 1 REF: 216

8. ____ can be used, copied, modified, and distributed to others without restrictions.
a. Shareware c. Freeware
b. Commercial software d. Public domain software
ANS: D PTS: 1 REF: 217

9. Some mobile software programs are designed to be compatible with popular ____ to facilitate sharing
documents between the two platforms.
a. Web-based software c. desktop software
b. system utilities d. Internet utilities
ANS: C PTS: 1 REF: 217
10. Companies that deliver SaaS are sometimes referred to as ____.
a. download services c. Internet service providers (ISPs)
b. application service providers (ASPs) d. running services
ANS: B PTS: 1 REF: 220

11. Related software programs are sometimes sold bundled together as a ____, such as a group of graphics
programs, utility programs, or office-related software.
a. software suite c. software bank
b. software thread d. software base
ANS: A PTS: 1 REF: 221

12. Businesses and many individuals often use office suites, sometimes called ____, to produce various
types of documents.
a. integral suites c. mid-range suites
b. productivity software suites d. corporate suites
ANS: B PTS: 1 REF: 221

13. The accompanying figure represents the toolbar command button for the ____ command.
a. New document c. Save
b. Open d. Undo
ANS: D PTS: 1 REF: 222

14. The ____ is a new feature in versions of Microsoft Office, starting with Office 2007; it consists of tabs,
which contain groups of related commands for the program being used.
a. shortcut menu c. Ribbon
b. menu bar d. Wizard
ANS: C PTS: 1 REF: 223

15. Most application programs have a built-in help feature, typically available through a(n) ____ button.
a. Tool c. Help
b. Window d. Advanced
ANS: C PTS: 1 REF: 224

16. When selecting font size in a document, ____ points equals one-inch-tall text.
a. 36 c. 60
b. 48 d. 72
ANS: D PTS: 1 REF: 225

17. Word processing programs use a feature called ____, which means the insertion point automatically
moves to the beginning of the next line when the end of the screen line is reached.
a. word wrap c. letter wrap
b. character wrap d. character overflow
ANS: A PTS: 1 REF: 227-228

18. When typing text in a word processing program, you should only press ____ after a short line (like a
title), at the end of a paragraph, and to leave a blank line between paragraphs.
 a. Enter c. Insert
b. Backspace d. Esc
ANS: A PTS: 1 REF: 228

19. A ____ is a group of values and other data organized into rows and columns, similar to the ruled paper
worksheets traditionally used by bookkeepers and accountants.
a. document c. spreadsheet
b. cell d. block
ANS: C PTS: 1 REF: 230

20. A single spreadsheet document is often called a ____.

a. cell c. workbook
b. database d. worksheet
ANS: D PTS: 1 REF: 230

21. In a worksheet, the intersection of a row and a column is called a ____.

a. pointer c. footer
b. table d. cell
ANS: D PTS: 1 REF: 230

22. A(n) ____ is a named, preprogrammed formula, such as to compute the average of a group of cells or
calculate a mortgage payment amount.
a. argument c. cell
b. label d. function
ANS: D PTS: 1 REF: 231

23. Although labels and constant values will be copied exactly to the new location, the way formulas
behave when they are copied depends on whether they use relative cell referencing or ____.
a. total cell referencing c. absolute cell referencing
b. integral cell referencing d. full cell referencing
ANS: C PTS: 1 REF: 232

24. Charts are inserted into an Excel spreadsheet using the commands in the Charts group on the ____ tab
on the Ribbon.
a. Format c. Tools
b. Insert d. Data
ANS: B PTS: 1 REF: 233

25. The most common type of database used on PCs today is a(n) ____.
a. relational database c. one-dimensional database
b. two-way database d. concurrent database
ANS: A PTS: 1 REF: 234

26. A ____ is a question, or, in database terms, a request for specific information from the database.
a. report c. form
b. query d. cell
ANS: B PTS: 1 REF: 236
27. A ____ is an image designed to enhance a presentation (such as an electronic slide show or a printed
report) visually, typically to convey information more easily to people.
a. projector c. Trojan horse
b. presentation graphic d. phish
ANS: B PTS: 1 REF: 237

28. Presentation graphics programs contain an assortment of tools and operations for creating and editing
slides, including preformatted ____ containing placeholders for the various elements in the slide.
a. wizards c. slide clips
b. charts d. slide layouts
ANS: D PTS: 1 REF: 238

29. Slides can be advanced at predetermined intervals or by clicking the mouse or ____.
a. right-clicking the mouse c. pressing the backspace key
b. pressing the esc key d. pressing the spacebar
ANS: D PTS: 1 REF: 239

30. One of the most common painting programs is ____.

a. Macromedia’s Dreamweaver c. Microsoft Paint
b. Adobe’s Acrobat d. IBM’s Storyboard
ANS: C PTS: 1 REF: 240

31. Popular drawing programs include ____ and CorelDRAW.

a. Harvard Graphics c. Corel Paint Shop Pro
b. Adobe Illustrator d. IBM Storyboard
ANS: B PTS: 1 REF: 241

32. ____ refers to organizing the content to be transferred to DVD, such as importing video clips, creating
the desired menu structure, and so forth.
a. DVD authoring c. Video ripping
b. Video editing d. DVD ripping
ANS: A PTS: 1 REF: 242

33. ____ are programs designed to play audio and video files.
a. Media players c. iPods
b. Media boxes d. Real players
ANS: A PTS: 1 REF: 243

34. ____ refers to using a PC to combine and manipulate text and images to create attractive documents
that look as if they were created by a professional printer.
a. Computer-aided design (CAD) c. Project management software
b. Desktop publishing d. Personal productivity
ANS: B PTS: 1 REF: 243-244

35. ____ is used to plan, schedule, track, and analyze the tasks involved in a project, such as the
construction of a building or the schedule for preparing a large advertising campaign for a client.
a. Computer-aided design (CAD) c. Project management software
b. Desktop publishing d. Personal productivity
 ANS: C PTS: 1 REF: 245

Case-Based Critical Thinking Questions

Case 6-1
When Mary started college, her parents bought her a new computer that came with minimal software.
She is now looking into purchasing additional software.

36. Mary needs word processing software for her classes, but she has to budget her resources carefully this
semester. She might consider using ____, which is available as a free download via the Internet.
a. Microsoft Office c. SmartSuite.org
b. OpenOffice.org d. WordPerfect Office
ANS: B PTS: 1 REF: 221 TOP: Critical Thinking

37. Mary enjoys taking digital photos and would like software that would allow her to perform tasks such
as correct brightness or contrast, eliminate red eye, crop, resize, etc. In order to have this functionality
on her computer, she needs a photo ____ program.
a. dramatization c. formatting
b. embedding d. editing
ANS: D PTS: 1 REF: 241 TOP: Critical Thinking

Case-Based Critical Thinking Questions

Case 6-2
Bryan has just started an internship in which he uses a database frequently. The database contains
information about the company’s employees. Bryan’s supervisor senses that he is anxious about using
the database and drops by to give him a short tutorial.

38. The supervisor explains that each employee’s information forms a separate ____.
a. field c. table
b. record d. file
ANS: B PTS: 1 REF: 234 TOP: Critical Thinking

39. Bryan is told by the supervisor that to create a database, he first needs to create the database ____
itself, and then he can create the necessary database objects.
a. table c. record
b. field d. file
ANS: D PTS: 1 REF: 235 TOP: Critical Thinking

40. Bryan’s supervisor explains that to retrieve information from the database, Bryan needs to use a ____.
a. query c. presentation
b. form d. formula
ANS: A PTS: 1 REF: 236 TOP: Critical Thinking

COMPLETION

1. ____________________ consists of programs designed to perform specific tasks or applications.

ANS: Application software

 PTS: 1 REF: 213

2. ____________________ is software that is developed and sold for a profit.

ANS: Commercial software

PTS: 1 REF: 214

3. Businesses that need to install software on multiple computers or need to have the software available
to multiple users over a network can usually obtain a site license or ____________________ for the
specified number of users.

ANS: network license

PTS: 1 REF: 214

4. For some server software used within a virtual environment, some software companies—like
Microsoft—are charging based on a(n) ____________________ instance; that is, the number of
software instances (installed or virtual) being used at any given time.

ANS: per running

PTS: 1 REF: 215

5. ____________________ programs are software programs that are given away by the author for others
to use free of charge.

ANS: Freeware

PTS: 1 REF: 216

6. Unlike notebook and tablet computers, mobile phones and other mobile devices typically require
special application software designed for that type of device, sometimes called
____________________.

ANS: mobile software

PTS: 1 REF: 217

7. There is a wide range of both free and ____________________-based Web-based software available.

ANS: fee

PTS: 1 REF: 219

8. Instead of being available in an installed format, some software is run directly from the Internet as
____________________ software.

ANS: Web-based

PTS: 1 REF: 218

9. ____________________, sometimes called productivity software suites, are used by most businesses
and many individuals to produce written documents.
 ANS: Office suites

PTS: 1 REF: 221

10. ____________________ software provides users with a convenient means of creating documents
containing complex mathematical calculations.

ANS: Spreadsheet

PTS: 1 REF: 221

11. One of the most widely used office software suites is ____________________.

ANS:
Microsoft Office
Office

PTS: 1 REF: 221

12. The accompanying figure shows the toolbar command button for the ____________________
command.

ANS: Print

PTS: 1 REF: 222

13. While editing changes the actual content of a document, ____________________ changes the
appearance of the document.

ANS: formatting

PTS: 1 REF: 224

14. In a typical word processing program, a(n) ____________________ is text entered by the user that
appears at the bottom of each page.

ANS: footer

PTS: 1 REF: 228

15. To open the Web page associated with a hyperlink included in a document (assuming you have an
active Internet connection), hold down the ____________________ key and then click the hyperlink.

ANS:
Control
Ctrl

PTS: 1 REF: 229

 16. When using a spreadsheet, a(n) ____________________ performs mathematical operations using the
content of other cells (such as adding or multiplying the values in the specified cells) and displays the
result in the target cell.

ANS:
formula
function

PTS: 1 REF: 231

17. Because spreadsheet programs automatically recalculate all formulas on a worksheet every time a cell
on the worksheet is edited, they are particularly useful for what-if analysis (also called
____________________ analysis).

ANS: sensitivity

PTS: 1 REF: 233

18. Common database ____________________ include tables, forms, queries, and reports.

ANS: objects

PTS: 1 REF: 235

19. Presentation graphics often take the form of electronic slides containing images, text, video, and more
that are displayed one after the other in a(n) _________________________.

ANS:
electronic slide show
slide show
presentation

PTS: 1 REF: 237-238

20. Video ____________________ software often includes DVD authoring capabilities as well.

ANS: editing

PTS: 1 REF: 242-243

ESSAY

1. What programs are typically contained in office suites?

ANS:
Typically, office suites contain the following programs; many also contain additional productivity tools
—such as a calendar, messaging program, or collaboration tools.
--Word processing software—allows users to easily create and edit complex text-based documents that
can also include images and other content.
--Spreadsheet software—provides users with a convenient means of creating documents containing
complex mathematical calculations.
--Database software—allows users to store and organize vast amounts of data and retrieve specific
information when needed.
 --Presentation graphics software—allows users to create visual presentations to convey information
more easily to others.

PTS: 1 REF: 221 TOP: Critical Thinking

2. What does editing a document refer to? Describe some common methods for editing documents.

ANS:
Editing a document refers to changing the content of the document, such as adding or deleting text.
Most application software programs that allow text editing have an insertion point displayed on the
screen that looks like a blinking vertical line. An insertion point indicates the current location in the
document; that is, where the next change will be made to that document. To insert text, just start typing
and the text will appear at the insertion point location. To delete text, press the Delete key to delete one
character to the right of the insertion point or press the Backspace key to delete one character to the
left of the insertion point. If the insertion point is not in the proper location for the edit, it must be
moved to the appropriate location in the document by using the arrow keys on the keyboard or by
pointing and clicking with the mouse. To select an object or block of text, click the object or drag the
mouse over the text. Usually, once an object or some text is selected, it can be manipulated, such as to
be moved, deleted, copied, or formatted.

PTS: 1 REF: 223 TOP: Critical Thinking

3. Discuss the page formatting and document formatting options that most word processing programs
offer.

ANS:
Most word processing programs have a variety of page formatting options, such as changing the
margins, the paper size being used, and whether you want the page to use the traditional portrait
orientation (8.5 inches wide by 11 inches tall on standard paper) or the wider landscape orientation (11
inches wide by 8.5 inches tall on standard paper). In recent versions of Word, most page formatting
options are found on the Page Layout tab on the Ribbon. You can also use the Insert tab on the Ribbon
to add page numbers at the top or bottom of the page, or to specify a header or footer. A header is
specified text or images that print automatically at the top of every page; a footer prints at the bottom
of every page. Many of these options can be applied to an individual page as page formatting or to the
entire document (called document formatting). Other types of document formatting include generating
footnotes and end notes, a table of contents, or an index, as well as applying a background or theme to
the entire document.

PTS: 1 REF: 228 TOP: Critical Thinking

4. What is the difference between a spreadsheet and spreadsheet software?

ANS:
A spreadsheet is a group of values and other data organized into rows and columns, similar to the ruled
paper worksheets traditionally used by bookkeepers and accountants. Spreadsheet software is the type
of application software used to create computerized spreadsheets, which typically contain a great deal
of numbers and mathematical calculations.

PTS: 1 REF: 230 TOP: Critical Thinking

5. What is a database? Define the terms field, record, and table as they relate to a database.

ANS:
A database is a collection of related data that is stored on a computer and organized in a manner that
enables information to be retrieved as needed. A field (today more commonly called a column) is a
single type of data, such as a person’s last name or a person’s telephone number, to be stored in a
database. A record (today more commonly called a row) is a collection of related fields—for example,
the ID number, name, address, and major of a student. A table is a collection of related rows (such as
all student address data, all student grade data, or all student schedule data).

PTS: 1 REF: 234-235 TOP: Critical Thinking