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Paca112 Topic 2

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13 views

Paca112 Topic 2

Uploaded by

Katrina Paquiz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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2.

1 Why should you ensure that change and improvement processes meet sustainability
requirements?
Continuous improvement is aimed at business sustainability. A sustainable
business is one that has suitable plans in place and participate continuous improvement
activities to ensure that it can sustain improvement activities to ensure that it can
sustain profitable business activity into the future. This is linked with bio and
environmental sustainability.

2.2. Organisations should value the insights and experiences gained through their
business activities and capture them using a knowledge management system. This
means that information captured in a system should be in a format that is easily
searched and results retrieved.
Describe the following features of a knowledge management system:

1. Best practice transfer. - is the process of sharing the methods of doing business
that yield the best results. They include processes, methods, and strategies that
have been implemented and refined to the point where they should be adopted
by others. Best practice transfer can be considered as the processing of
incorporating the knowledge of some into the work of many.
2. A community of practice. – is a group of individuals sharing a commo work
practice over a period. A community of practice is not a formalized team but cut
across traditional boundaries and enable people to acquire knowledge quickly.
3. Expert directories. – are a tool for knowledge seekers to gain access to experts.
Experts can be located using an Internet search engine but an organisation’s
expert directory allows users to locate expert already used but the organization,
and are therefore familiar with way the organization goes about its business.
4. Knowledge brokers. – play an active role in providing links and developing
relationships that address the innovation needs of their customers. This
differentiates a knowledge broker from consultant, government agencies, and
business intelligence firms. They are catalysts, accelerating the combination of
complimentary knowledge and skills to solve innovation problems. Knowledge
brokers can be public or scientific, industry specific, or firm specific
5. Post project reviews. – or lesson learned debriefings occur either at the
completion of a project or activity or at strategic points or milestones during the
project. They identify what was done well, and what could be done better next
time. The knowledge can be shared with participants in other projects, providing
opportunity for cross-project learning.
6. Actively manage knowledge. – a key strategy for knowledge management is
actively managing knowledge, also known as a push strategy. Employees enter
their knowledge into a shared knowledge repository, such as a database.
Employees seeking knowledge can search the database.
The opposite strategy, a pull strategy, is the use of experts on an ad-hoc basis.
The expert provides insight to persons needing information.

2.3 How can coaching or mentoring processes help teams and individuals participate in
continuous improvement processes?
Mentoring occurs when one individual provides support, encouragement and
advice to another, based on their knowledge, life and experience relative to the
mentoring theme. Mentoring often provides a two-way learning experience for both
mentor and mentee, which can encourage deep satisfaction and numerous benefits in
many personal, career, organisational, and developmental areas.
Mentoring is valuable when implementing quality systems as it can:
 encourage cultural change
 provide encouragement and support
 provide technical expertise
 be less threatening than formal training
 cover aspects not formally identified
Mentors need to be trustworthy because employees will often confide matters that
go beyond purely technical skills. Mentors can provide personal support, friendship,
acceptance and counselling. The mentor will provide credible and suitable learning
opportunities for the protégée, with correct skills enhancement processes, and will act
as a role model.
2.4 When evaluating ways in which planning, and operations could be improved list six
key factors that should be considered.
Determine:
 what need to be measured
 why it needs to be measured
 how data can be collected
 who can collect the data
 how it can be documented
 how the documented data will be used
2.5 a. When recommending proposed changes, list at least six processes that you can
focus on to make changes occur more easily.
 Focus on a small number or critical activities which will move the actual situation
towards the desired situation.
 Sequence the activities so that you start wit those in which you can achieve early
success.
 Prioritise actions so that those which are dependent on each other are logically
completed.
 Select activities which will either facilitate movement towards the desired
situation or overcome obstacle or resisting forces.
 Select activities which will protect any progressive improvement you achieve, s
that the improvement can become permanent.
 Build-up positive forces while reducing resisting forces.

2.5 b. How can an organisation’s continuous improvement processes be communicated


to stakeholders and how can individuals and teams be encouraged and supported to
embrace it?
 Meeting organization sustainability requirements
 Capture team progress, insight and experiences
 Training to support continuous improvement systems and processes
 Evaluate ways in which planning and operations could be improved
 Make recommendations and communicate strategies.

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