3

Contents
INTRODUCTION................................................................................................ 4
UNIT 1 CAREERS IN TOURISM...................................................................... 7
Lesson 1. Jobs in Tourism.............................................................................. 8
Lesson 2. Applying for a Job........................................................................... 13
Lesson 3. Job Interviews ................................................................................ 19
UNIT 2. TRAVELLING ABROAD.................................................................... 27
Lesson 1. Reason for Travelling...................................................................... 28
Lesson 2. At the Travel Agency....................................................................... 33
Lesson 3. Booking on the Phone..................................................................... 39
UNIT 3. Using Money When Travelling............................................ 49
Lesson 1. At the Bank...................................................................................... 50
Lesson 2. Changing Money............................................................................. 56
Lesson 3. How to Get Cash ............................................................................ 63
UNIT 4. TRANSPORT IN TOURISM................................................................ 69
Lesson 1. Travelling by Train.......................................................................... 70
Lesson 2. Travelling by Air............................................................................. 77
Lesson 3. Travelling by Ship........................................................................... 89
Unit 5. HOSPITALITY......................................................................................... 99
Lesson 1. At the Hotel..................................................................................... 100
Lesson 2. Eating Out........................................................................................ 110
Lesson 3. At the Friend’s House..................................................................... 122
Unit 6. Around the city............................................................................. 133
Lesson 1. Giving Direction ........................................................................... 134
Lesson 2. Entertainment................................................................................ 149
Lesson 3. Shopping......................................................................................... 158
CONCLUSION..................................................................................................... 172
Writing Bank................................................................................................. 175
VOCABULARY.................................................................................................... 181
4 Introduction

“The world is a book. Those who do not travel read only one page.”
St. Augustine, theologian and philosopher

INTRODUCTION
What Is Tourism?
Tourism is the temporary short-term movement of people to
destinations outside the places where they normally live and
work, and their activities during the stay at these destinations.
Tourism Society, UK, 1991

Answer the questions:

— Do you like travelling?
— Have you ever travelled abroad?
— Which countries have you visited as a tourist?
— Which countries would you like to visit? Why?
— Do you think travelling broadens one’s mind?
— What is the aim of travelling?
1. Look and recognise the landmarks in the pictures below. Name cities or
countries they present. Choose a type of attraction from the list below.
Choose a city / country as a holiday destination. Explain your choice.
a
natural geographic feature b
historic monument
theme park
castle d
palace c
beach f
cathedral
temple e
ski resort

g h
Introduction 5

2. A. Listen to the people who tell about their favourite places.

While listening to them find out the place and the aim of their travel-
ling. Match to the pictures.
b
Speaker 1 _____________
a

Speaker 2 _____________

Speaker 3 _____________

B. Match the words to make word c

combinations you've heard in A.
A B
1. seafood a) class
2. business b) car
3. cable c) break
4. sea d) music
5. weekend e) view
6. live f) restaurant

C. Listen again. Tick these sentences with 'T' if they are true and with
'F' if they are false.
Speaker 1
He usually goes to Montenegro in June...................................................
He sometimes goes into the mountains....................................................
He’s always happy to come home again..................................................

Speaker 2
She first went to Malaga five years ago...................................................
She always eats in hotel restaurants.........................................................
She always flies business class.................................................................

Speaker 3
He goes to Krakow for his summer holidays...........................................
It’s easy to find live music in Krakow......................................................
The plays at the theatre are always good.................................................
6 Introduction

3. Why do people travel? Complete the Word Map. Give your reasons.

to discover
new places broaden one's mind

WHY?

4. Read the text and fill in the blanks with suitable words from the box.
cycling; arrived; are short of money; boating; travel agency; return;
canoeing; are young at heart; arranged; travel card; luggage;
accommodation; to get the most of; broadens

I like travelling because it (1)..................................... my outlook and helps

me to understand other cultures. I think that I’m already an experienced traveller.
First of all, everything should be well planned. I’m not an adult yet so I travel
with my parents. This year we decided to go to Britain. At first we went to a
(2).................................................. that helped us to arrange our journey. They
(3).............................................. for us an (4)..................................... in a British
hotel and booked us a (5)......................................... ticket. Then we packed our
(6) ................................... and (7) .................................... at the airport. We stayed
in a small hotel near London. It offered us a wide range of different activities:
(8)........................................... and (9)......................................... for those who
(10).............................................. (11).................................... is offered for those
who want to get to remote places and are fond of scenic routes. Those who want
(12)..................................... their holiday but (13)................................. can buy a
(14)................................. which is a cheap way to see almost everything.
5. Work in pairs. You and your friend are discussing the best way of
spending your summer holidays. You would like to have holidays with
difference and go abroad. But your friend thinks you’ll get the best of
your holidays if you stay in your own country. Discuss the pros and cons
of going abroad and come to an agreement.

CAREERS
IN TOURISM
The idea of travel is a glamorous one. When you think of
1UNIT
travel, you may picture yourself sipping café au lait in a Parisian
sidewalk café. You may imagine going on safari in Africa or a
more realistic one of travelling on a family holidays. Whatever
your travel fantasy is, however, it probably doesn’t include some
important details – like how you’re going to get there, where
you’re going to stay, finding the best price on airfare and car rent-
al, or how your money converts to the local currency. Even though
these details may not be included in your travel fantasy, they are
nonetheless essential elements of any trip.
The individuals we rely on to handle these details and to get
us comfortably from point A to point B are those who work in
the travel and tourism industry. There are thousands of people
working just to help travellers plan their trips. These individuals
check fares, book seats on airplanes, reserve rental cars and ho-
tel rooms, and provide information on planned destinations – but
they have nothing to do with the actual trip itself. These are the
people working in the planning division.
Workers in the execution division actually deal with travel-
lers while they are on their trips. They are the pilots who fly the
airplanes, the flight attendants who seat and serve air travellers,
and the tour guides who oversee groups of travellers. They are the
concierges in hotels who give tips on hot destinations, the execu-
tive housekeepers who provide you with a clean and comfortable
room, and the restaurant managers who make sure you have a
good meal at the start or end of your exciting holiday or business
day. Many jobs in the execution division require you to be very
mobile.
If you are considering a career in travel and tourism you must
realize that the better informed you are from the start, the bet-
ter your chances are of having a successful and satisfying career.
Depending upon your personal desires and needs, you can pursue
a travel and tourism job that turns you into a world traveller or
one that lets you come home for dinner every night. The choice is
yours. No one is going to take you by the hand and lead you in the
“right” direction. It’s up to you. It’s your life. You can do some-
thing about it right now!
8 UNIT 1. Careers in Tourism

Lesson 1.
Jobs in Tourism
1. Look at the pictures and match them with sectors of the travel industry.

airlines

hotels and accommodation

a b
catering

car hire

c d
1. What sector of the travel industry most appeals to you?
2. Think of two jobs in each sector.
3. Which of these jobs interest you the most? Give your reasons.

2. Match the jobs with the duties.

receptionist; tour guide; resort representative; housekeeper;
steward; porter; travel agent; waiter

1. Someone who works on a cruise ship and has to look after the passengers.
___________________________________________________________
2. Someone who works long hours and has to take customers’ order and
serves food. _________________________________________________
3. Someone who takes booking and confirms holiday details with airlines
and hotels. __________________________________________________
4. Someone who works in a hotel and helps guests with their luggage. _____
___________________________________________________________
5. Someone who organises the entertainment programme for the guests at
ski resort. _ _________________________________________________
6. Someone who takes people sightseeing around the city. _ _____________
7. Someone who is responsible for taking booking and checking guests in
and out. ____________________________________________________
8. Someone who makes sure the rooms and bathrooms are clean and tidy.
___________________________________________________________
Lesson 1. Jobs in Tourism 9

3. The widely used ways to find jobs are advertisements, usually placed on
the appointment pages in the classified ads section of newspapers and
professional magazines or the Internet. Job advertisements are used
both by individuals and organizations, but they rather differ in their
contents.
A. Read the advertisements. Which job do you find the most / least at-
tractive? Give your reasons why.

Hotel Receptionist
Excellent entry level vacancy for outgoing personality at this four-star hotel. The
person appointed will be the first point of contact for visitors, clients and suppliers.
Good phone and computer skills are a must. In this full-time position you will be part
of a friendly and dynamic team, responsible for handling all front desk operations.
Reply to Mrs Smith, Manager, The International Hotel, Big Park Avenue, York.

2. Ski instructor is required for Alpine

Resort. Previous experience necessary.

Reply to Mr Roland White,

Manager, Alpine Resort,
tel.# 0087956473829

Resort reps
If you enjoy being in foreign places but don’t like being on the move the whole time, then
being a resort representative is a great job for you. You will need to be enthusiastic and
energetic, possess excellent communication skills and be good at dealing with emergencies
and making decisions on your own. There is the opportunity to earn commission from sell-
ing excursions to boost your basic salary.
e-mail us: [email protected]

Travel Sales Consultant

Leading travel agency is seeking a travel sales consultant to sell holidays and
other travel products.
Good telephone, IT and numeracy skills are a must. The job involves booking
package tours, making hotel reservations and arranging car hire as well as design-
ing individual holidays for the independent traveler. You should be caring, have
an outgoing personality and be able to put others first.
More details: www.travelworld.com
10 UNIT 1. Careers in Tourism

B. Read the advertisements again. Which of the jobs:

– involves selling? – means working abroad?
– requires management skills? – offers extra financial benefits?
– needs excellent telephone skills? – involves making arrangements?
4. Listen to three people talking about their jobs.

A. Which job does each of them have? What subjects do they have to
study? What are their personal interests? Complete the table.
Speaker / Job School Subjects Personal Interests
#1
#2
#3
B. Listen again and complete the extracts.
1. Travel agents help clients (1) _______________ both for business and for
pleasure. They serve as (2)_______________ and (3)______________ to
their clients, providing them with (4)_____________, guiding them through a
(5)_____________, and selling them the (6)_____________ that they decide
upon. Agents may (7)_____________________ reservations or their clients for
(8)_________________, hotel (9)_______________, rental
(10)____________, cruises, package (11)______________, and rail
(12)____________________.

2. Tour guides (1)____________ groups of people on visit to (2)____________

Some guides lead short (3)______________ that last only (4)______________.
Other guides, sometimes called (5)_____________, lead groups of trav-
ellers on (6)____________ that can last somewhere from a few days to
(7)___________. A tour guide is someone who is (8)_______, a storyteller,
a leader, and (9)_________. A guide knows all about (10)__________ and
neighbourhoods, history, geography, (11)_____________, attractions, muse-
ums and architecture, shopping, entertainment, and (12)_________________.
Lesson 1. Jobs in Tourism 11

3. Adventure-travel specialists (1)________________, plan, and 2)____________

on 3)__________________, exotic, remote, or 4)___________________ and
activities that are 5)_________________. That’s why you have to study a
lot of 6)___________ like geography, 7)___________ and 8)__________,
earth science, geology, 9)__________. Most adventure travel trips in-
volve 10)____________ and/or a form of 11)____________ or cultural
12)___________.

Useful Tips
To be a successful travel agent, you should…
– have excellent communication skills
– be enthusiastic, patient, and courteous in dealing with people
– have some sales ability
– have an interest in travel
– be precise and detail-oriented in your work habits
– be able to concentrate on your work despite interrupting and a lack of privacy
– be proficient using computers and the Internet

To be a successful tour guide, you should…

– like people and enjoy communicating with them
– be able to cope with emergencies and unplanned events
– be in good health and physical condition
– feel comfortable being in charge of large groups of people
– have a good sense of humour and be fun-loving
– be highly organized

To be a successful adventure-travel specialist, you should…

– enjoy spending time outdoors
– have good business and maths skills
– be responsible and able to think on your feet
– be a good writer
– be detail-oriented
– communicate well with others
– be in good physical condition
– know emergency first aid
– learn a second language or bits of several.

5. A. Look at the adjectives for describing people. Find six pairs of opposite
adjective.
calm; nervous; disorganized; scruffy; friendly; lazy; creative; practi-
cal; flexible; smart; confident; organized; extrovert; shy; hardworking;
unfriendly
12 UNIT 1. Careers in Tourism

B. Which three qualities are the most important for each job?
pilot; tour guide; flight attendant; travel agent; receptionist; waiter; chef;
porter; hotel manager
6. A. Match the words with the prepositions.
1) deal a) for
2) responsible b) with
3) in charge c) in
4) to be interested d) of
5) concentrate e) with
6) cope f) on
B. Write the sentences using the words from Ex.5 and phrases from Ex. 6A.
7. A. Listen to Christina Smith talking about her job and decide which of
the job on Ex. 3 she does.
B. Listen again and answer the questions.
1. How did she get her present job?
2. What does she do?
3. Who does she deal with?
4. What kind of questions do people ask her?
5. Which countries has she been to this year?
8. Write about 50 words about the job you would like to have. Start like
this: “In my job I have to…” or “In my job I’ll probably have to…”
9. Discuss in groups.
Working in tourism means meeting people from different countries. It also
means sending people to different destinations with different traditions and cus-
toms. It is important to respect and understand different cultures.
1. How can you find out more about the traditions of visitors from foreign
countries?
2. How can you help tourists to understand local traditions and cultures
when they visit other destinations?
10. Online Investigation
Use the Internet to prepare the informational leaflet
about differences in international customs and etiquette.
Present it in class.
Lesson 2. Applying for a Job 13

Lesson 2.
Applying for a Job
1. What is your idea of a good job? Put the following ideas in order of im-
portance. What is the best job in tourism in your opinion? Discuss your
choice with your partner.
a chance to travel
teamwork
flexible working hours
job stability
responsibility for other staff
friendly colleagues
a good salary
long holidays
opportunity to meet people
benefits (commission, cheap holidays)
2. Do you want to work in tourism? Look at the questionnaire and tick
( ) the qualities and skills which describe you.

QUESTIONNAIRE
QUALITIES
I am
smart extrovert practical creative
flexible organized confident hardworking
SKILLS
I enjoy meeting new people.....................................................................
I enjoy working as part of a team.............................................................
I like working independently....................................................................
I am good at explaining things.................................................................
I am good at dealing with people.............................................................
I can make people relax............................................................................
I am able to do more than one thing at the same time..............................
I like working under pressure...................................................................
I know how to use computers and technology.........................................
I feel confident about dealing with money...............................................
I am willing to work long hours...............................................................
I am good at languages.............................................................................
14 UNIT 1. Careers in Tourism

3. Complete the text.

So You Want to Work In Tourism.
What do you have to know? What do you need to know?
In most tourism jobs you have to enjoy (1)_________ with people – not just
the customers but your colleagues as well. You have to be able to (2)___________
as part of a team. You have to know how to (3)____________, even if you’re
having a bad day. It’s also important to be able to (4)___________ clearly on the
phone. In many jobs you need to be good at (5)__________ people with different
languages and cultures, and you need to be confident about (6)____________
the languages that you know. Sometimes, especially if you work in an office, you
have to know how to (7)_________ computers. It’s also important to be flexible,
and you often have to be willing to (8)_____________ long or unusual hours.
But most of all you have to like (9)___________ with people.
4. A. Match the words with their definitions.
1. self-motivated a) can work in a planned and orderly way
2. well-presented b) good at working on their own
3. outgoing c) people who work well with others
4. methodical d) expert
5. numerate e) smart in appearance
6. team players f) good with figures
7. highly-skilled g) friendly and with good communication skills
B. Use the words from A to describe yourself.
5. For a job seeker, the most practical way of answering an ad is to send
his or her application along with the curriculum vitae to the prospective
employer. The CV / Curriculum Vitae (resume, in American English)
is meant to introduce you and your background to somebody who does
not know you and barely has time to get to know you. Listen to a man-
ager talk about CVs. Are these statements true (T) or false (F)? Correct
any false statements.
1. A CV should be no longer than two pages. .........................................
2. You should always include a photograph. . .........................................
3. You put the most recent experience first. ............................................
4. You should write in full sentences. .....................................................
5. An employer is not interested in your hobbies and interests. . ............
6. You should adapt your CV to the job description. ..............................
7. You should use good quality stationery. . ............................................
8. You should make sure there are no grammar and spelling mistakes. .
Lesson 2. Applying for a Job 15

6. Read CV and answer the questions.

1. How does he describe his qualification?
2. What experience has he had?

CURRICULUM VITAE

(A) Personal Information

Name: Charles Fortesque
Present address: Flat 24, 678 Riverpool Road, Merville, France
D.O.B. (Date of birth): April 23, 1985
Marital status: single

(B) EDUCATION
2002-2003 Certificate of Theme Park Management: Miami University, Florida,
USA
2000-2002 Diploma in Hospitality Management: Neath College, Wales
1998-2000 Higher National Diploma in Tourism and Recreation Management:
London School of Economics, England
1991-1997 St Joseph’s School, Enniskillen, Northern Ireland

(C) EMPLOYMENT EXPERIENCE

2009- present: Skyways Hotel, Merville, France. Intern Supervisor. Supervised
the operation of the night shift, dealt with questions and complaints,
implemented routine checks of the hotel, collected and compiled
the daily business figures and entered statistics into a database to
produce the daily reports.
2005 - 2009: Grotto Hotel, Newburn, Northern Ireland. Assistant Manager of
a three-star hotel. Responsible for customer care, staff supervi-
sion, sales promotion (accommodation, seminar, banquets) and
accounting.
2003 – 2005: Superworld Theme Park, Miami, Florida. Assistant Manager.
Responsible for customer care.

(D )OTHER INFORMATION
Languages: English (native), French (fluent, spoken/written), some German
Computer skills: MS Office, specialist management software (HOTIX,
LOGHOREST, CALLSTAR)
Interests: sailing, skiing, folk music

(E) REFEREES
Michel Liberation
4 rue de la Paix
Melville, France
E-Mail: [email protected]
(name of other referees will be supplied on request)
16 UNIT 1. Careers in Tourism

7. Complete the text with the words from the box.

applicant; data; easy-to-read; employment; experience; impression;

include; information; interviewer; present job; qualifications; revise;
rewrite; standard size

A CV should show an applicant’s (1)_________ for a specific job. It would

(2)_______ your name, address, and telephone number; an (3)_______ objec-
tive; educational and training (4)______; and a list of previous work (5)_______.
The list should start with your (6)__________ or with your last job that shows
qualifications for the work you want now. All of this data should be listed in an
(7)________ form. If possible, all of the (8)_________ should be on one page.
Type your CV on (9)________ business stationery.
The (10)_________ usually sees the CV before he sees the (11)________.
The CV gives the first (12)________ of the applicant to the employer. It should
be neat and well organized.
The job applicant should always (13)________ and (14)_______ the CV to fit
the specific job that she/he is applying for.

8. Read and complete the cover letter using the phrases from the box.
The short cover letter can be as important as the CV because it often provides
the first direct contact between a candidate and an employer. If this letter is not
well written and presented, it will make a poor impression.

a) I am confident c) I am available e) I am writing to reply

b) enclosed CV d) I have experience of f) I look forward to hearing
g) I would like to apply
h) Yours sincerely
Lesson 2. Applying for a Job 17

LETTER

Charles Fortesque
Flat 24, 678 Riverpool Road
78001 Merville, France
5 May 2012
Mrs J.Hastings
Personnel Manager
International Tours
45 Campland Street
London WC2 9AN
Dear Mrs J.Hastings,

(1)______________to your advertisement in the Daily Mirror on the 15 March

2012. (2) _____________ for the position of Night Auditor.

As you will see from (3)___________, I am currently Intern Supervisor of

Skyways Hotel, Merville, France. (4)___________ supervising the operation of
the night shift, and dealing with questions and complaints. I am outgoing and mo-
tivated person and I have strong communication and organisational skills.

I also have practical experience of producing sales promotion and accounting.

If given the opportunity (5)_____________ that I could make a valuable contribu-
tion to the running of the hotel.

(6)_________ for interview at a time and place of your convenience. If there

is any further information you require, please contact me. I can be reached at the
above postal and e-mail addresses. I appreciate your time and consideration and
(7)____________ from you soon.

(8)_____________,
Charles Fortesque
Charles Fortesque

Enclosure: CV and Photograph

9. Apply for the job in the advert on page 18 using instructions below.
Make a list of your personal qualities. Invent experience that would be useful
for the job. Write your own application in reply to this advertisement. Your let-
ter should be polite and formal:
• write where you saw the advertisement;
18 UNIT 1. Careers in Tourism

• write why you are applying;

• give a short summary of your experience;
• write about personal qualities;
• include a closing statement.

Hotel Receptionist
Excellent entry level vacancy for outgoing
personality at this four-star hotel. The person
appointed will be the first point of contact for
visitors, clients and suppliers. Good phone
and computer skills are a must. In this full-
time position you will be part of a friendly
and dynamic team, responsible for handling
all front desk operations.
Reply to Mrs Smith, Manager,
The International Hotel, Big Park Avenue, York.

Then write your own CV. Show your CV and a cover letter to a partner. Ask
him/her to evaluate them using these check points.
– Do they look good?
– Does CV list experience starting from the present?
– Is CV too long/short?
– Is the contact information clear?
– Do they provide a good basis for an interview?

10. Online Investigation

Imagine you are looking for new job in your field of in-
terest. Use the Internet to find to job listings for a spe-
cific position. Then, compare the job description in terms
of working conditions, hours, salary, benefits, and possi-
bility for promotion. Discuss in class.
Lesson 3. Job Interviews 19

Lesson 3.
Job Interviews
1. Read the text. Get some information to give advice to your friend who is
going to be interviewed.
Interview is an occasion when a person is asked questions by one or more
people to decide whether he or she is a suitable person to be given a job. So,
remember, that any employer is taking a risk when hiring someone. That’s why
candidates have to be able to sell themselves. Your appearance and manners are
really meaningful. A candidate should also know who is interviewing him. For
example, a potential boss would be interested in your professional skills and
knowledge. And a human resources manager would like to hear more general in-
formation without specific words and topics. In most cases it’s really so. Besides,
you should be active – show interest and ask questions. Don’t be nervous, just
relax, slow down and answer the questions.
Read the questions, write answers and go over them just before you go into
the interview.
• What do I do well?
• What are my good points?
• Why would I like this job?
• Hobbies? Interests?
• What do I like doing and why?
• What do I not like doing and why?
• School activities? School subjects?
• Previous job?
• Part-time work?
You will want to ask more questions:
• The job itself?
• Training?
• Prospects for advancement?
• Educational opportunities?
• Can I see where I would be working?
• Hours?
• Money?
• Conditions?
20 UNIT 1. Careers in Tourism

2. Listen to conversation. Lucy asks John for advice on how to succeed at a

job interview in English. Complete the 'Useful Tips'.

Useful Tips

Make a first impression

• (1)_________ the interviewer’s _______ while greeting
him/her with (2)________.
• Be sure to (3)_________, especially when
(4)________ to the interviewer.
Have confidence
• You get confidence from (5)_________
• You should anticipate (6)_________, and think about
how you will (7)________
Use English naturally
• You should be (8)______ when you (9)_______
• If you can’t remember an English word, you have to
(10)_______ or (11)_________ what you want to (12)_______.

3. A. Read the text.

Dress Your Best When Interviewing
Does it really make a difference how you dress for an interview? In many
cases, it does. I’ll never forget the gentleman I interviewed for an accounting
position. He had been out of work for a few months and wanted to show me why.
He took off his jacket, unbuttoned his shirt and started to pull down his pants
(this is a true story) to show me the scar from a boat propeller that had injured
him. He didn’t get the job. Neither did the young lady in a bright red skirt so
short and tight that she could hardly sit down!
In the conservative business climate I worked in at the time, appearances did
matter. In other environments it isn’t as important. However, it does make sense
to dress your best for the interview, regardless of the dress code at the organiza-
tion. If you’re in doubt about how to dress for an interview, it is better to err on
the side of conservatism. It is much better to be overdressed than underdressed
(or undressed). If you’re not sure, check with the person who scheduled the in-
terview and ask.
According to Kim Zoller at Image Dynamics, 55% of another person’s per-
ception of you is based on how you look. Her Dressing for Success information
Lesson 3. Job Interviews 21

gives some tips on how to look your best, without necessarily spending a lot of
money. Here’s a quick look at the basics:
Women’s Interview Attire
• Solid color, conservative suit
• Coordinated blouse
• Moderate shoes
• Limited jewelry
• Neat, professional hairstyle
• Tan or light hosiery
• Sparse make-up & perfume
• Manicured nails
• Portfolio or briefcase
Men’s Interview Attire
• Solid color, conservative suit
• White long sleeve shirt
• Conservative tie
• Dark socks, professional shoes
• Very limited jewelry
• Neat, professional hairstyle
• Go easy on the aftershave
• Neatly trimmed nails
• Portfolio or briefcase
B. Answer the question.
1. Why didn’t man get the job?
2. What was woman wearing on the interview?
3. Is appearance important in business?
4. What do you have to do if you are not sure what style to wear on the
interview?
5. What should woman look like going on the interview?
6. How should man prepare for job interview?

C. Discuss in a class.
Do you agree or disagree with the author of the article?
Imagine yourself going on the interview. What would you wear?
22 UNIT 1. Careers in Tourism

4. A. Read the advertisement. What jobs is company looking for? Which

job would you like to apply?

We are looking for eighteen to thirty year old to join our team. Staff may work
in one or more of the following departments: restaurant, pub, sports, reception or
souvenir shop. We are looking for friendly, outgoing individuals who will interact
with our guests. Our resort is situated in the heart of the Hungarian countryside.

B. Listen to the dialogue and complete the application form.

GLOBAL TEAM
APPLICATION FORM
Please complete this form in BLOCK CAPITALS.

Surname: (1)_______________ First name(s): (2)____________________

Address: 26 LAMBERT STREET, NEWTOWN (3)_________________
Telephone: (4)____________________

Please tick ( ) as appropriate:

If no full-time job is available, can you work part time? (5) Yes No
Available to work (6) Monday – Friday Weekends Nights
If successful, when can you start work? (7)__________________________
Do you have any holidays booked? (8) Yes No
When? (9)_______________________________________

Are you in full-time education? (10) Yes No

If yes, please give details: (11)____________________________________

Work experience:
Please describe your work experience including part-time work.
BOAT ATTENDANT: I WORK FOR (12)________________________
____________________________________________________________
____________________________________________________________
Lesson 3. Job Interviews 23

5. Complete the questions in A with an appropriate question word. Match

the questions in A with the answers in B.
A B
1._____ is your full name? a) I’d like to have a position with
2. ____ did you choose to study more responsibility.
tourism? b) I can start next month.
3. ____ college did you go to? c) I wanted to combine work and
4. ____ kind of job are you looking travel.
for? d) My full name is Amanda Norton.
5. ____ languages can you speak? e) I’m fluent in Italian and German.
6. ____ did you find out about the job? f) I did a course at Brighton College.
7. ____ would you be willing to g) I saw the advertisement in the
start? Travel Trade Gazette.
6. Put the words in the correct order to make common interview questions.
1. tell / Can / you / about / me / yourself?
___________________________________________________________
2. do / travel / want / to / you / work / the / Why / in / industry?
___________________________________________________________
3. Why / work / you / like / to / here / would?
___________________________________________________________
4. you / experience / any / have / previous / Do / work?
___________________________________________________________
5. could / you / bring / What / skills / the / experience / and / to / job?
___________________________________________________________
6. How / do / work / well / with / you / people / other?
___________________________________________________________
7. you / What / do / yourself / see / doing / five / from / now / years?
___________________________________________________________
8. you / me / tell / Could / about / hobbies / your / interests / and?
___________________________________________________________
9. kind / What / of / salary / you / looking / are / for?
___________________________________________________________
10. When / willing / would / you / to / be / start?
___________________________________________________________
7. Work in pairs. Find out the following information from your partner.
• date of birth
• place of birth
24 UNIT 1. Careers in Tourism

• education
• languages
• countries visited
• skills
• hobbies
• ambitions
8. Some interviewers give candidates a hard time by asking them difficult
questions. Look at the list of the questions you might be asked at the
interview. What would you answer to each of them? Ask your partner
these questions and then tell the class about her/him.
1. What do you think are your strengths and weaknesses?
2. We have a lot of applicants for this job, why should we appoint you?
3. Which is more important to you: status or money?
4. How long do you think you’d stay with us if you were appointed?
5. What would you like to be doing ten years from now?
6. What is your worst fault and what is your best quality?
7. Don’t you think you are a little young/old for this job?
8. Why do you think that you fit this position?
9. After the interview you have to write a thank-you letter.
A. Read the text.
The number one etiquette tip for applicants is writing a thank-you letter. This
is not a tool commonly used by job seekers right now. If you are looking for
an advantage and a way to stick out above the other job applicants then follow
up your interview by showing appreciation and courtesy. The letter should be
written and sent within 24 hours after your interview and sent to all people who
either interviewed you or helped you out in the process. If it is not appropriate to
send a letter to everyone who was involved with your interview, then just send
one to the highest-ranking interviewer. Writing to the employer is another way to
showcase skills and competency in communication and your career. Make sure
your letter is understandable, easy to read and professional yet personal. Now
that you have met the person or people you are writing to it is okay to include
some personalization. The letter format should include the following:
1) express your sincere appreciation for the interview;
2) reemphasize your best qualifications for the position requirements;
3) reiterate your enthusiasm and interest in the job. At this time you may
want to offer additional information not previously given;
4) once again mention your appreciation.
Lesson 3. Job Interviews 25

Thank-You Letter Sample

31 Pine Street, flat 45

Kent, UK

27 November, 2012

Mr John Henley
General Manager
145 Stonebridge Toad
Kent, UK

Dear Mr Henley,
I would like to thank you for the chance to be interviewed for the assis-
tant project manager position yesterday. It was a pleasure to meet you
and become more familiar with your business and its services.

My interest in working for you and meeting all your needs and require-
ments for the position increased after the interview. I think my past
experience and education has prepared me well to fill the position and I
would work hard to make a significant contribution to your business.

I want to restate my interest in the position and become a part of

your team. The position holds many opportunities that I am seeking.
If you need, please don’t hesitate to contact me at 511-555-1151 or
[email protected] for any additional information.

Thanks again for your time and consideration.

Sincerely,

Fred Clancy

Fred Clancy
26 UNIT 1. Careers in Tourism

B. Write your own letter.

ROLE-PLAY
Work in groups of four students: two personnel managers and two
candidates.
Assignment for candidates:
- choose the job advertisement;
- write the CV;
- think about the questions to personnel managers (ask about the com-
pany and the position itself);
- think about the answers to possible questions of personnel managers.

Assignment for personnel managers:

- study the job advertisement chosen by the candidates;
- look through the CVs of both candidates to the chosen position;
- think about the questions to the candidates;
- after the interview choose one of the candidates and motivate your
decision.

фото, а яке?