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Peer-Graded Assignment Activity Create A Project Charter

The project will implement a new tablet menu system at two Sauce & Spoon restaurants to improve customer experience and support business growth. Key goals are to increase appetizer/cocktail sales and average check value while reducing food waste and table turnover time. Deliverables include developing the application, add-on features, training staff, and integrating the system. The project scope covers implementation, maintenance through the end of the year, and data analysis, while company policy changes are excluded. Benefits include increased profits, reduced expenses, and improved service quality. Costs total around $50,000.

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Vikas Sharma
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448 views

Peer-Graded Assignment Activity Create A Project Charter

The project will implement a new tablet menu system at two Sauce & Spoon restaurants to improve customer experience and support business growth. Key goals are to increase appetizer/cocktail sales and average check value while reducing food waste and table turnover time. Deliverables include developing the application, add-on features, training staff, and integrating the system. The project scope covers implementation, maintenance through the end of the year, and data analysis, while company policy changes are excluded. Benefits include increased profits, reduced expenses, and improved service quality. Costs total around $50,000.

Uploaded by

Vikas Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Project Summary

The project will develop and implement a new tablet menu disposed at
the Sauce & Spoon North and Downtown restaurant supporting the
business growth, improving the service quality and customer digital
experience.

Project Goals
● Implementing the pilot at the beginning of quarter two in both
restaurants.
● Increase appetizer/cocktails sales at 10% using add-on and offering
cupons at North restaurant at the end of June (end of Q2).
● Increase appetizer/cocktails sales at 20% using add-on and offering
cupons at Downtown restaurants increasing at the end of June (end of
Q2).
● Increase average check value from $65 to $75 by the end of June by
selling 15% more appetizers and specialty beverages.
● Increase the overage daily guest counts by 10% by the end of June
decreasing the overage table turn time by 30 minutes.
● Reduce the food waste by 25% by the end of June by creating a
feature for direct communication between the guest and kitchen.
● Train the staff on the new system by the beginning of quarter two.
● Integrate, configure and test properly the new system with the
existing by the beginning of quarter two.
● Improve the restaurant rating between 4.5 and 5 stars by offering
digital experience to customer using tablets by the end of quarter 2.
Deliverables
● Project Charter.
● Application/software layout and resources.
● Application/software design and information (menu).
● Add-on for appetizers/cocktails and coupons feature.
● Application/software Third party integration.
● Equipment delivery and installation.
● Staff training.
● Clear data points to track metrics at the end of June.

Scope and Exclusion


In-Scope:
● Training materials
● Hardware and software implementation across locations
● Maintenance up to the end of the year (EOY)
● Website and menu design update
● Data result analysis

Out-of-Scope:
● Companies policy adjustment.
Benefits & Costs
Benefits:
● Increase the company profit.
● Reduce the company expenses with staff and turnover.
● Reduce the company expenses with food waste.
● Improve the customer experience.
● Improve the food and service quality.
● Reduce the human error in ticketing.
● Facilitate the onboard training.
● Real data points to track metrics and measure success.

Costs:
● Training material fees: $10,000
● Hardware and Software implementation across locations: $30,000
● Maintenance (IT fees through EOY): $5,000
● Update website and menu design fee: $5,000
● Other customization fees: $ 550

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