Scribd
Upload
1K views14 pages

Traveloka Hotel Booking Email Guide

The document contains 9 email templates related to bookings made through Traveloka's "Pay at Hotel" option. The emails are: 1) A booking confirmation email with reservation and payment details for the customer to pay at the hotel. 2) A cancellation confirmation email notifying the hotel of a cancelled booking and that Traveloka will charge the cancellation fee. 3-5) Emails related to submitting and processing no-show claims, notifying if the claim was accepted or rejected by the customer. 6-7) Emails notifying if Traveloka was successful or unsuccessful in charging a customer's credit card. 8-9) Emails related to submitting and processing shortened stay

Uploaded by

Manasati Channel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
1K views14 pages

Traveloka Hotel Booking Email Guide

The document contains 9 email templates related to bookings made through Traveloka's "Pay at Hotel" option. The emails are: 1) A booking confirmation email with reservation and payment details for the customer to pay at the hotel. 2) A cancellation confirmation email notifying the hotel of a cancelled booking and that Traveloka will charge the cancellation fee. 3-5) Emails related to submitting and processing no-show claims, notifying if the claim was accepted or rejected by the customer. 6-7) Emails notifying if Traveloka was successful or unsuccessful in charging a customer's credit card. 8-9) Emails related to submitting and processing shortened stay

Uploaded by

Manasati Channel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 14

Traveloka Pay at Hotel Email Sample

1. Confirmed Booking Email

Pay At Hotel New Booking

Please print and keep this voucher for your


Hotel Voucher
records

Pay At Hotel Reservation

Reservation Information Itinerary ID 1007980875


Customer First
Udin
Name

Udin
Hotel Muntilan​ Customer Last Name
(10000758)
May 23, 2017
Check-in
City:​ Magelang
May 24, 2017
Check-out
Booked by Udin Udin

Contact no. +62845125454645

Booked on (UTC +0) May 12, 2017 07:43:26

Room Type No. of Room(s) Max Occupancy Breakfast Included No. of Extra Bed
Superior Room 1 1 Person(s) No 0

Special request
-

Cancellation policy (based on your hotel check-in time)


Non Refundable

Additional Value (promotion)


–

Room Extra Bed Surcharge Other


From – To Rates Rates Rates Promotion
May 23, 2017 IDR 20000000 IDR 0 IDR 0
Testing

Rate Plan

RETAIL

Subtotal: IDR 20000000 Booked and Payable by

Promotion and Rounding Adjustment: IDR 0 Customer

Total you need to collect: IDR 20000000

This is Pay at Hotel Reservation


You need to collect the payment from the customer. In case of customer no-show or
shortening stay, please submit the claim ​here​.
Attention Hotel Staff
You need to ensure the following at check-in

● Guest holds hotel voucher with the correct reservation details


● Guest has valid photo ID

For general questions & queries, kindly contact us on:


Email: ​[email protected]
Phone: ​+62 21 2910 3377​ (ID) / +60 1548 4094 68 (MY) / ​+65 3157 2017​ (SG) / ​+66 2 118 5488​ (TH) / ​+63
2231 3506​ (PH)
2. Cancellation Booking Email

Pay At Hotel CANCELLATION

Please print and keep this voucher for your


Hotel Voucher
records

Pay At Hotel Reservation

Reservation Information Itinerary ID 200000009100


Customer First Name Febriana

Merlynn Park Hotel Customer Last Name Febriana

Hotel ID: 10000019 Check-in May 10, 2017

City:​ Jakarta Check-out May 11, 2017

Booking on (UTC +0) May 10, 2017 06:57:24

Room Type No. of Room(s) Max Occupancy Breakfast Included No. of Extra Bed
Tiffany Suite 1 1 Person(s) No 0

Special request
-

Cancellation policy
Cancel 3D prior arrival 1N charge, No Show 1N charge

Additional Value (promotion)


–

Cancellation Details
- Cancelled on May 10, 2017 at 07.00

- Cancelled by system on ​traveloka.com

Room Extra Bed Surcharge Other


From – To Rates Rates Rates Promotion
May 10, 2017 IDR 850000 IDR 0 IDR 0
-
Rate Plan

RETAIL

Subtotal IDR 850000 Cancellation fee is Payable by

Promotion and Rounding Adjustment IDR 0 Traveloka

Total Amount IDR 850000

Total you will receive IDR 850000


We’re currently in the process of charging the guest’s credit card. You will be notified about the status in 1x24
hours.

Thank you for your cooperation.

Regards,
Traveloka TERA

For general questions & queries, kindly contact us on:


Email: ​[email protected]​
Phone: ​+62 21 2910 3377​ (ID) / +60 1548 4094 68 (MY) / ​+65 3157 2017​ (SG) / ​+66 2118 5488​ (TH) / ​+63
2231 3506​ (PH)
3. Cancellation Fee Charge Confirmation

If successful
If failed
4. Confirmation of Receipt of No-Show Claim
5. Notification of No-Show Claim Results After Confirmed by
Customers
If accepted
If rejected
6. Notification of Successful Charging of Customers Credit Card
7. Notification of Failed Charging of Customers Credit Card
8. Confirmation of Receipt of Shortened Stay Claim
9. Notification of Shortened Stay Claim Results After Confirmed by
Customers
If approved
If rejected

You might also like