CORPORATE CULTURE

Biznet Training Department | Ext. 1761-1762

[email protected]

Biznet Confidential Documentation

This document is provided for information purposes only. The contents, including any views expressed by Biznet are
indicative only and subject to change. This document is subject to the information classification set out on each page.
If no information classification has been included, this document must be treated as Confidential Document and must
not be disclosed other than with the consent of Biznet.
© 2000 – 2022 Biznet. Biznet Home, Biznet IPTV, Biznet Metronet and other Biznet related product/services are trade
Confidential Documentation marks of Biznet. All rights reserved.
 Selamat Datang di Pelatihan

Confidential Documentation
Biznet Corporate Profile
Training Department 2022

Confidential Documentation
Introduction
• Ketika ada yang bertanya,

“Biznet itu apa sih?”

Bagaimanakah jawaban Anda?

• Sejauh mana Anda mengenal Biznet dan produknya?

BIZNET: CONNECTING INDONESIA
About Biznet

Biznet is an Integrated Digital Infrastructure

Company in Indonesia, provides Internet, Data
Center, Cloud Computing and IPTV services.
We have a strong commitment to build modern
infrastructure to reduce the digital gap between
Indonesia and other developing countries.

Available in more than 180 cities across Java,

Bali, Sumatra, Bangka, Batam, Kalimantan,
Sulawesi, Flores and Timor Island, Biznet is also
committed to continue providing the best
telecommunication and multimedia services for
the people of Indonesia.

Confidential Documentation
Our Vision

An Indonesia where every individual

and business is seamlessly
connected to achieve their
individual and collective potential.

Our Mission

To be the best Indonesian provider

of networking solutions and
multimedia through our commitment
to world-class innovation,
infrastructure and service.

Confidential Documentation
 Commercial Properties Residential Properties

Biznet is part of
MidPlaza Holding Hospitalities Properties

MidPlaza Holding is a diversified

company that has become a by word
for innovation, integrity and
dependability.

Information & Communication Technologies

Others Businesses

Confidential Documentation
PrimaMedix
PrimaMedix is part of Biznet, one
of the leading technology
Is a manufacturing and distribution
companies in Indonesia.
company of health products for
daily and industry use.
You can get our products directly via
our website primamedix.net
PrimaMedix products are produced
in Clean Room facility with ISO
Class 8, with medical grade
equipments by professional team.

All PrimaMedix products are

produced in Bali, one of the most
famous island in the World.

Confidential Documentation
Biznet Milestone
Biznet started We upgraded our
providing Internet and Fiber Optic network to
Network services The New Biznet Fiber
using Biznet owned Network, the latest
Fiber Optic network, fiber network
and the first Fiber supported by reliable
Optic network wasbuilt and sophisticated
Biznet started in Jakarta CBD – technology, with the
operation in 2000 as Sudirman area, using best performance and Biznet launched
an Internet Service Metro Ethernet much bigger capacity. Biznet IPTV to replace
Provider that provides technology with a ring Biznet Cable TV.
Internet services for configuration. Biznet IPTV is an
Biznet officially
corporate segment. launched Biznet interactive TV service
Our service was based Technovillage, that shows the latest
on Wireless and In- Biznet’s Integrated entertainment
Building Ethernet high-tech facility, and programs with the best
Technology to Biznet Home, an 4K quality resolution
distribute our Internet Internet + TV Cable for and can be accessed
service to our homes and using The New Biznet
corporate customers. apartments. Fiber Network.
2000 2005 2012 2018 2020

Confidential Documentation
+ 65,000 km 22 years
Total Fiber Optic Distance Of Experience

+ 1,600,000 + 3,400
Biznet Coverage Homepass Best Indonesian Brains

Confidential Documentation
Biznet Values
Biznet Values merupakan 3 nilai dasar yang dimiliki oleh Biznet dalam
menjalankan pekerjaan sehari-hari.

Hasrat Terpadu
(Focused Passion)

Layanan Sepenuh Hati

(Client-Centricity)

Semangat Untuk Maju

(Can Do Spirit)
Biznet Values
Hasrat Terpadu (Focused Passion)
Kami bekerja dengan sepenuh hasrat dan suka cita dalam menciptakan
produk inovatif disertai layanan terpadu untuk menghubungkan seluruh
rakyat Indonesia demi pembangunan bangsa dan negara.
Biznet Values
Layanan Sepenuh Hati (Client-Centricity)
Landasan usaha kami adalah melayani pelanggan dengan sepenuh hati.
Memenuhi kebutuhan pelanggan akan layanan jaringan yang cepat,
terpercaya dan terjangkau adalah kepuasan yang senantiasa memacu
kami.
Biznet Values
Semangat Untuk Maju (Can Do Spirit)
Kami bekerja sama dengan cara yang cerdas demi mencapai tujuan.
Kami percaya bahwa setiap tantangan adalah buah pembelajaran untuk
maju dan berkembang bersama.
Biznet Values
Biznet Kultur Kerja 2020
1. Result Oriented 4. Health & Safety
Biznet adalah perusahaan yang mengutamakan hasil kerja Setiap Biznet Team diwajibkan untuk melakukan pekerjaan
seseorang, bukan berdasarkan waktu kehadiran/jam kerja. Bisa dengan tetap mengutamakan kesehatan, keselamatan dan
juga orang tersebut datang/hadir selama jam kerja, tapi tidak keamanan bersama sesuai ketentuan yang berlaku.
menghasilkan sesuatu yang bermanfaat bagi perusahaan. 5. Passion
Setiap Biznet Team dituntut untuk dapat memberikan kontribusi
yang sesuai dengan tugas, kewajiban dan tanggung jawab yang Setiap Biznet Team harus mempunyai rasa memiliki,
diberikan oleh perusahaan. loyalitas, passion/kecintaan akan pekerjaan yang diberikan,
sehingga setiap pekerjaan dilakukan dengan hati.
2. Equality
6. Integrity
Biznet tidak memandang lama waktu kerja (senioritas), SARA
(Suku, Agama, Ras dan Antar golongan), gender (laki- Setiap Biznet Team harus menunjukan integritas dengan
laki/perempuan), direct employee/outsource sebagai suatu ke- kejujuran, tanggung jawab, dapat diandalkan dan saling
khususan. Semua dipandang sama oleh perusahaan. Setiap menghargai satu sama lain terhadap Leader, rekan kerja,
Biznet Team dinilai berdasarkan hasil kerja yang diberikan oleh pelanggan dan mitra bisnis.”
perusahaan. 7. Kaizen
3. Adapt Setiap Biznet Team harus melakukan inovasi dengan cara
memperbaiki cara kerja yang lebih baik, waktu lebih
Biznet harus dapat melakukan adaptasi terhadap lingkungan, cepat/efisien dan pekerjaan lebih aman, secara terus
pasar, model bisnis yang sustainable sesuai dengan Visi & Misi menerus.
Perusahaan. Setiap Biznet Team dituntut untuk mampu
beradaptasi sesuai dengan keadaan dan perkembangan yang 8. Leadership That Brings a Better Change
ada. Setiap Biznet Leader harus dapat membawa perubahan ke
arah yang lebih baik, baik untuk team, perusahaan,
pelanggan ataupun masyarakat.
CREDO
Credo / Kredo adalah pedoman seseorang atau
kelompok dalam bertindak di dalam perusahaan

Credo harus dijalankan dalam menjalankan

pekerjaan sehari-hari

Reference:
http://wiki.biznetnetworks.com/index.php/Credo_Bi
znet
Biznet Credo

Setiap Karyawan Biznet merupakan bagian dari Tim Customer

1
Care

Aset Biznet adalah semua pelanggan termasuk seluruh

2
karyawan Biznet

Biznet menjual layanan berkualitas, bukan layanan yang murah

3

Jika Biznet tidak memberikan pelayanan yang terbaik Provider

4
lain akan senang hati memberikannya

Jangan menjanjikan sesuatu secara berlebihan

5
Biznet Credo

Selalu gunakan fakta untuk menyelesaikan setiap masalah

6

Kepercayaan adalah aset Biznet mendapatkan pelanggan

7

Biznet membangun kepercayaan pelanggan melalui

8
pengalaman bersama pelanggan

Setiap rangkaian pekerjaan antar bagian merupakan mata

9
rantai dari suatu proses layanan kepada pelanggan

Satu pelanggan yang puas bernilai +1, satu pelanggan 1

yang tidak puas bernilai - 10 0
Biznet Credo
Implementasi Point-point Credo
• Melaksanakan Credo dalam setiap tindakan pekerjaan di Biznet
• Memahami kembali dan mengimplementasikan credo Biznet dengan baik dan benar dalam
menjalankan operasional Biznet
• Menyampaikan secara jujur dalam memberikan informasi kepada customer internal dan
eksternal
• Tidak melebih-lebihkan atau mengurangi perkataan/informasi
• Menjunjung etika yang baik kepada semua orang, termasuk kepada customer.
• Menghadapi segala permasalahan dengan bijak dan kepala dingin serta mengedepankan
fakta/data.
• Melayani dan menjawab pertanyaan customer dengan baik dan akurat (tanpa ada kesalahan
informasi) apapun posisi kita.
 Goverment

Insurance

Customer
Reference Hospitality

Various leading corporations

have relied on Biznet to support Marriott Nusa Dua Gardens

Oil Gas
their business and operations like & Mining
Finance, Insurance, Hospitality,
Oil & Gas, Airlines company,
Finance
Government Institutions, BUMN,
BUMD, E-commerce company
and many more. E-Commerce

Others

Confidential Documentation
 By Phone
Biznet Customer
Social Media
Experience
Email
Received Call Center Award for
Service Excellence, achieving Live Chat
“EXCELLENCE” Service
Performance

Member of the Contact Center

World Global Association for
Contact Center & Customer
Engagement Best Practices
500
Contact Center
Agents

4 Contact Center Locations

DKI Jakarta | West Java | DI Yogyakarta | Bali

Confidential Documentation
Company Structure
Biznet Management Team

Adi Kusma
President Director

Kristian Kawiran Lenny S. Moniaga Bunny Diredja

Direktur Finance VP General Affair VP Service Delivery

Veronica Tjhoa│SM Finance Yudha Saroyna | SM Legal Fajar Budi Mulia│SM Network Operation
Mery Susanti│SM Revenue & Tax Ezy Fauziah │SM Business Operation
Diwa Antrayasa│SM Customer Experience
Biznet Management Team

Adi Kusma
President Director

VP Marketing Yudie Haryanto Wayan M. Raka

VP Territory West VP Territory East

Adrianto Sulistyo │ SM Marketing Business Donnie Firmayandi | SM Territory Jakarta 1&2 Ari Nurhambali | SM Territory East 1
Supi Alfiyah | SM Territory Jakarta 3&4 Bagus Wicaksono │ SM Territory East 2
Maxi Marmer │SM Marketing Consumer
Galuh Al Azhim Kusumah | SM Territory Jakarta 5&6 I Putu Dedy Krisna P│ SM Territory East 3
I Gede Novrada Budiarta | SM Territory West 1
Septian Catur Kurniawan | SM Territory West 2
Dedi Riyanto | SM Teritory West 3
Biznet Management Team

Adi Kusma
President Director

Yusuf Zamaludin
Agus Ariyanto VP Information Technology
VP Project
VP Network
Bayu Hendryanto │ SM Project West
Jerry JL Tobing │ SM Project East Saut Gabe P│ SM Transmission Network Ibnu Adie Djosan │ SM Information
Rachmad Nugroho│ SM Internet Network Technology
 Biznet Head Office dan Regional Office
• Head Office Jakarta • Regional Office 1 • Regional Office 5 • Regional Office 9
Medan Bekasi Surabaya
• Head Office Bali
• Regional Office 2 • Regional Office 6 • Regional Office 10
Palembang Bandung Malang
• Regional Office 3 • Regional Office 7 • Regional Office 11
Kalimantan Semarang Kediri
• Regional Office 4 • Regional Office 8 • Regional Office 12
banten Yogyakarta Sulawesi
• Regional Office 13
Nusa Tenggara
Biznet New Identity
Revisi Logo Baru

2015 2018
Questions?

Confidential Documentation
The New
Biznet Fiber
Network
The New The New Biznet Fiber is the latest
fiber network supported by reliable
Biznet Fiber and sophisticated technology.

Network Offering Internet service with the best

performance and much bigger
capacity, the new fiber network will
meet the ever-increasing demand in
the future.

The New Biznet Fiber offers the best

options of Internet service to support
business and also personal
requirements, answering new and
increasing challenges.

#PakeBiznet Faster!

Confidential Documentation
The New
Biznet Fiber
Network
The New Biznet Fiber Network
consists of Terabit Core Router
Network, Metro Ethernet
10G/100G Distribution Network
and GPON (Gigabit Passive
Network) Network.

Confidential Documentation
The New Biznet Fiber Network
Metro Ethernet GPON – FTTX
10G/100G Network (Gigabit Passive Optical Network)

Based on Metro Ethernet Network technology Based on full protection network

with Ring topology, providing auto protection and Full Fiber to customer location.
during a cut in Fiber Optic Backbone.

Link between SuperPOP & InterCity POP Based on GPON (Gigabit Passive Optical
minimum 100 Gbps. Network) network access that can deliver
services up to 2,5 Gbps.

Using the latest ONT (Optical Network Terminal)

International Bandwidth Capacity 400 Gbps modem device including the latest WiFi
technology with higher and faster data transfer.

Confidential Documentation
Biznet Fiber Indonesia 2,400+ Subdistricts (Kelurahan)
6,000+ Buildings & Apartments

Legend
Existing Route
Plan Route 2022 / 2026
Under Construction
Biznet Submarine Cable Plan
Biznet Submarine Cable Existing
Biznet Data Center
Biznet Submarine Cable Landing Station

© 2022 - 07 Biznet. All rights reserved.

Confidential Documentation
Biznet Fiber Java Bali Connecting 180+ cities
that reach over
180 millions people
of total population

Legend
Existing Route
Plan Route 2022 / 2026
Under Construction
Biznet Submarine Cable Plan
Biznet Submarine Cable Existing
Biznet Data Center
Biznet Submarine Cable Landing Station

© 2022 - 07 Biznet. All rights reserved.

Confidential Documentation
Biznet Fiber Sumatra | Kalimantan | Sulawesi | Nusa Tenggara Timur
Backbone Connection
to Singapore Hub with
1.6 Tbps and multiple
routes

Legend
Existing Route
Plan Route 2022 / 2026
Under Construction
Biznet Submarine Cable Plan
Biznet Submarine Cable Existing
Biznet Data Center
Biznet Submarine Cable Landing Station

© 2022 - 07 Biznet. All rights reserved.

Confidential Documentation
Biznet Warehouse

WH MEDAN
TIMBANG DELI

WH MINAHASA UTARA
AIR MADIDI
WH BATAM
SUNGAI PANAS
WH PEKANBARU
SIMPANG BARU
WH PONTIANAK
SUNGAI RAYA

WH PADANG WH BALIKPAPAN
PARUPUK TABIANG KARIANGAU
WH JAMBI

WH PALEMBANG
KARYA JAYA WH BANJARMASIN

WH BANDAR LAMPUNG
CAMPANG RAYA
WH JAKARTA MANGARAI
INFINIA PARK

WH BEKASI KALIBARU
BIZPARK 3 WH SIDOARJO
Legend SAFE ’N LOCK
WH SEMARANG
Gateway Warehouse WH BANDUNG RANDU GARUT
KOPO MARGAHAYU
Distribution Warehouse WH MALANG
Under Construction Warehouse BANJARARUM

WH BADUNG WH KUPANG ALAK

© 2022 - 07 Biznet. All rights reserved. JIMBARAN BGR

Confidential Documentation
Biznet Fiber | Current Cities
PROVINCE CURRENT CITIES TOTAL PLAN 2022 TOTAL
West Jakarta City South Jakarta City
DKI Jakarta East Jakarta City North Jakarta City 5
Central Jakarta City
Serang Regency Tangerang City Cilegon City
Banten Tangerang Regency South Tangerang City 5 Lebak Regency 3
Serang City Pandeglang Regency
Bandung Regency Karawang Regency Bogor City Kuningan Regency
West Bandung Regency Purwakarta Regency Cimahi City Majalengka Regency
Bekasi Regency Subang Regency Cirebon City Sumedang Regency 4
Bogor Regency Sukabumi Regency Depok City Pangandaran Regency
West Java 22
Cianjur Regency Tasikmalaya Regency Sukabumi City
Cirebon Regency Bandung City Tasikmalaya City
Garut Regency Banjar City
Indramayu Regency Bekasi City
Banyumas Regency Klaten Regency Blora Regency Demak Regency
Batang Regency Kudus Regency Karanganyar Regency Magelang Regency
Boyolali Regency Pati Regency Pekalongan City Magelang City
Brebes Regency Pekalongan Regency Salatiga City Purbalingga Regency
Central Java Cilacap Regency Pemalang Regency Semarang City 25 Rembang Regency
Grobogan Regency Semarang Regency Surakarta City (Solo) Temanggung Regency
9 Jepara Regency Sragen Regency Tegal City Wonogiri Regency
Kebumen Regency Sukoharjo Regency Purworejo Regency
Kendal Regency Tegal Regency Banjarnegara Regency
Sleman Regency Bantul Regency
DI Yogyakarta Yogyakarta City 2 Gunung Kidul Regency 3
Kulon Progo City
SUB TOTAL 59 SUB TOTAL 19
Confidential Documentation
Biznet Fiber | Current Cities
PROVINCE CURRENT CITIES TOTAL PLAN 2022 TOTAL
Banyuwangi Regency Magetan Regency Tulungagung Regency Tuban Regency
Blitar Regency Malang Regency Blitar City Bangkalan Regency
Bojonegoro Regency Mojokerto Regency Kediri City Batu City
Bondowoso Regency Nganjuk Regency Madiun City
Gresik Regency Ngawi Regency Malang City
East Java Jember Regency Pasuruan Regency Mojokerto City 31 3
Jombang Regency Ponorogo Regency Pasuruan City
Kediri Regency Probolinggo Regency Probolinggo City
Lamongan Regency Sidoarjo Regency Surabaya City
Lumajang Regency Situbondo Regency
Madiun Regency Trenggalek Regency
Badung Regency Gianyar Regency Klungkung Regency Bangli Regency
Bali Denpasar City Jembrana Regency Tabanan Regency 8 1
Buleleng Regency Karangasem Regency
West Sumatra Padang City 1 - - -
Palembang City Ogan Komering Ilir
Banyuasin Regency
South Sumatra 1 Regency 4
Musi Banyuasin Regency Ogan Ilir Regency
Medan City Pematang Siantar City Tebing Tinggi City
Tanjung Balai City Labuhan Batu Regency
South Labuhan Batu
Asahan Regency
North Sumatra 1 Regency 9
North Labuhan Batu
Batu Bara Regency
Regency
Deli Serdang Regency
SUB TOTAL 42 SUB TOTAL 17

Confidential Documentation
Biznet Fiber | Current Cities
PROVINCE CURRENT CITIES TOTAL PLAN 2022 TOTAL
Jambi Muaro Jambi Regency Jambi City 2 West Tanjung Jabung Regency 1
Riau Island Batam City 1 - - -
Pekanbaru City Indragiri Hulu Regency
Dumai City Pelalawan Regency
Riau 7
Bengkalis Regency Rokan Hilir Regency
Siak Regency
Bandar Lampung City South Lampung Regency Mesuji Regency
West Tulang Bawang
Lampung 1 Central Lampung Regency 6
Regency
Metro City Tulang Bawang Regency
West Kalimantan Pontianak City 1 Kubu Raya Regency Singkawang City 2
South Kalimantan - Banjarmasin City Banjar Baru City 2
Balikpapan City Bontang City
East Kalimantan - 4
- Samarinda City East Kutai Regency
Makassar City Gowa Regency Sinjai Regency
South Sulawesi 1 4
Bulukumba Regency Maros Regency
Manado City Bitung City Tomohon Regency
North Sulawesi 1 3
Minahasa Regency
East Nusa Tenggara West Manggarai Regency Kupang City 2 - -
Bangka Regency
Bangka Belitung - - West Bangka Regency 3
Pangkal Pinang City
SUB TOTAL 9 SUB TOTAL 32
Cities
178
Confidential Documentation
Biznet Fiber | Full City Rollout
PROVINCE CURRENT CITIES TOTAL
West Jakarta City Central Jakarta City North Jakarta City
DKI Jakarta 5
East Jakarta City South Jakarta City
Banten South Tangerang City (Bintaro, Cirendeu, Serua) 1
Garut Regency Cirebon City Banjar City
Bandung Regency Bogor City Bandung City
West Java 11
West Bandung Regency Depok City Bekasi City
Sukabumi City Tasikmalaya City
Banyumas Regency (Purwokerto) Kebumen Regency Tegal City
Central Java Grobogan Regency (Purwodadi) Kudus Regency Semarang City 7
Pati Regency
East Java Sidoarjo Regency Malang City Mojokerto City 9
Surabaya City Bojonegoro City Kediri City
Probolinggo City Blitar City Madiun City
DI Yogyakarta Yogyakarta City 1
Denpasar City Buleleng Regency (Singaraja)
Bali Jembrana Regency (Negara) Karangasem Regency (Amlapura) 6
Badung Regency (Nusa Dua, Jimbaran, Kuta, Tibubeneng) Gianyar Regency (Ubud, Tegalalang, Mas)
West Kalimantan Pontianak City 1
Lampung Bandar Lampung City 1
West Sumatra Padang City 1
South Sumatra Palembang City 1
North Sumatra Medan City 1
Jambi Jambi City 1
Riau Island Batam City 1
North Sulawesi Manado City 1
SUB TOTAL 48

Confidential Documentation
Biznet Fiber | End to End Network Architecture

THE INTERNET
Biznet Fiber
(Global Internet Network) OTN Biznet Fiber
Biznet GlobalPOP
Jakarta Singapore

OTN Biznet OTN Biznet Fiber

Biznet Fiber Fiber
OTN Biznet Fiber OTN Biznet Fiber Kalimantan
Java Bangka Batam Java Sumatra
(Domestic Backbone Network) Java Bali Sulawesi

Biznet Fiber Metro

GPON WiFi
(Distribution Access Network) Ethernet

Business Services Consumer Services

Services Internet
Data Comm
Hospitality IPTV Internet IPTV

Definitions:
OTN Optical Transport Network | GE-PON Gigabit Ethernet Passive Optical Network |
GPON Gigabit Passive Optical
Biznet Fiber | Global Network
Biznet Fiber | Indonesia’s Fastest Fiber Network
Route Cable Length Ping Time Router Log Result

Jakarta - Singapore 1,100 km 11 milliseconds

Jakarta - Surabaya 1,200 km 14 milliseconds

Jakarta - Jimbaran Bali 1,700 km 20 milliseconds

Singapore - Jimbaran Bali 2,700 km 31 milliseconds

Jakarta - Amsterdam 11,400 km 191 milliseconds

Private Peering (Private Network Interconnect)
Company Location City Speed Latency

Google Global Switch Singapore Singapore, SG 40 Gbps 12 ms

Google Equinix Singapore Singapore, SG 20 Gbps 12 ms

Facebook Global Switch Singapore Singapore, SG 20 Gbps 12 ms

Facebook Equinix Singapore Singapore, SG 10 Gbps 12 ms

Apple Global Switch Singapore Singapore, SG 20 Gbps 12 ms

Microsoft Global Switch Singapore Singapore, SG 10 Gbps 12 ms

Twitch Equinix Singapore Singapore, SG 10 Gbps 12 ms

Netflix Midplaza Building Jakarta, ID 20 Gbps 1 ms

Microsoft Cyber Building Jakarta, ID 10 Gbps 1 ms

Google Cloud Platform Cyber Building Jakarta, ID 10 Gbps 1 ms

Facebook Cyber Building Jakarta, ID 100 Gbps 1 ms

CloudFlare Cyber Building Jakarta, ID 10 Gbps 1 ms

Garena Cyber Building Jakarta, ID 1 Gbps 1 ms

Shopee Cyber Building Jakarta, ID 1 Gbps 1 ms

Zenlayer IDC Duren Tiga Jakarta, ID 10 Gbps 1 ms

Product &
Services
Internet Services
Company Budget
Enterprise Dedicated Internet Rp
6,000,000 /month

Company Budget
SMB (Small Medium Business)
Rp
1,000,000 /month

Hospitality Company Budget

Rp
15,000,000 /month

Home Budget
Home/Apartment Rp
375,000 /month

Confidential Documentation
Biznet Dedicated Internet
Biznet Dedicated
Internet service provides
24 hours connection to
Global Internet with
dedicated bandwidth
allocation (1:1) to ensure
high network
performance at all time.
Biznet Educationnet
& Healthnet
Biznet Educationnet and Biznet Healthnet is
a Biznet Dedicated Internet service with
special pricing for provide education and
health institutions, added with Biznet Hotspot
service, a free WiFi service from Biznet with
speed up to 100 Mbps.

School and hospital don’t need to invest and

manage up 3 Access Point hotspot devices.
Biznet Data Comm
Biznet DataComm is a data
transmission communication
service that uses Ethernet
technology within Biznet Fiber
coverage area, which can
connect network within a city,
inter city or globally.

1 LAN

Office to Office Secure

Local Loop + Internet
Link Solution

2 LAN

Office to Service
Provider Local Loop +
Internet Link Solution
Biznet Metronet
Biznet Metronet is a Super
Fast Broadband Internet
service special for SME
business. With service
options from 50 to 750 Mbps
and using Biznet Fiber
network, ensuring your
business will always run
smoothly.
Biznet Home
Biznet Home Internet is an Ultra Fast WiFi Internet service for
residential and apartment with connection speed up to 250
Mbps for both download and upload.

Biznet Home Combo IPTV is an Ultra Fast WiFi Internet and

interactive TV service that shows the latest entertainment
programs with the best 4K quality resolution and can be accessed
using The New Biznet Fiber Network for residential and
apartment.

For registration, please visit our website biznethome.net

Biznet IPTV Features
is an interactive TV service
that shows the latest • 4K Ultra HD
entertainment programs with
the best 4K quality resolution • Live
and can be accessed using
The New Biznet Fiber
Entertainment
Network.

Catch Up

STB Price • Video On

Rp 1,250,000/unit
Demand
Monthly Package
Rp 225,000/month Recording

Confidential Documentation • Easy To Connect

Biznet Internet Exchange
Biznet Internet Exchange (BIX) with AS38060 is an
interconnection service that connects and provides
direct access between telecommunication and content
providers.

Available in four Biznet Super POP locations, which

offers an upgraded Network Topology and CDB
Gateway that can provide the best possible solution for
customers.

Suitable for business segments including Enterprise,

Government, Cloud Providers, and also Education
institutions that require a special service for content
exchange purposes.
Biznet GioCloud & Biznet Data Center
Starting from
Cloud Computing Rp
170,000 /month

Data Center Co-Location Dedicated

Biznet Data Center (BDC) owns and operates three (3) data centers in Indonesia.
Jakarta Midplaza - Biznet Technovillage, Cimanggis - West Java, Bali.
Biznet Data Center Yogyakarta is under construction.
Biznet Wifi & Biznet Hotspot
Biznet Wifi is a free WiFi service from Biznet,
with speed up to 100 Mbps for Biznet Home and
Biznet Metronet’s customers with automatic login.

Biznet Hotspot is a free WiFi service

from Biznet, with speed up to 100 Mbps

Office Building | Mall | Hotel | Restaurant & Cafe

Starbucks Coffee Public Park | Apartment & Residential
Government & Organization | School & Collage | Exhibition Area
Health & Fitness | Food Court Sidewalk | Sport Arena | Music Arena
Biznet Achievement
Biznet becomes the fastest provider in Indonesia Biznet becomes the best provider based on
based on Speedtest.net 2021 ISP Index 2021

Biznet
Speed Score 42,17
Biznet
Technovillage
 Tier 3 Green Data Center
Biznet
Technovillage Grade A Office Space

is an integrated Full Service Business Center

high tech Targeted for research center

facility located Backup Facility

35 KM South
of Jakarta. Media Production

Outsourcing Center

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Biznet Technovillage | Development Concept
Perfect Location in Jakarta's A Building with Campus
Sub-Urban Area Block Concept
Located in Cimanggis, West Java, A development master plan around
about 35 KM South from Jakarta and 100,000 m2 of land area, expandable to
can be reached within 45 minutes. much larger space area Building with
Campus Block Concept.

Major Highway Access Flexible Master Plan

Located on Jakarta Bogor Ciawi A 3 - 5 stories building with approximate
(Jagorawi) Highway and Jakarta Outer size of 1,000 m2 per floor space.
Ring Road 2 (JORR2) Highways
interchange nearby.

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Biznet Technovillage
DC-JK2-06 (1,000 m2,
under construction)
Satellite Farm 1,000 m2 available

DC-JK2-04 (1,000 m2,

under construction) DC-JK2-05 1,000 m2,
1,000 m2 available 145.8 m2 available

DC-JK2-3 1.000 m2, Dedicated Office

800 m2 available Space (5,000 m2)
1,500 m2 available
DC-JK2-02 (1,000 m2 ,
1,000 m2 available)
Open Kitchen
DC-JK2-01 1.000 m2,
20.5 m2 available

Network Operation
Center/Facility
Management
Power System Power Panel
(Generator + DRUPS + UPS)
Compliance and Certification
Uptime Security Management

TIER III Design TIER III Facility TVRA PCI-DSS ISO 27001

Quality Management Health and Safety Environment Management

ISO 9001 ISO 45001 ISO 14001

Neutral Carrier

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 Transforming Digital Era

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Biznet
Foundation
Biznet Foundation
| Creating a better Indonesia
Biznet realizes that we have a responsibility to give
positive contributions to the environment, with a bigger
objective to support sustainable development our country
and all of the people of Indonesia.

In running various CSR (Corporate Social Responsibility),

Biznet focuses on four main subjects: HEALTH,
EDUCATION, ENVIRONMENT and COMMUNITY, with
the same objectives, to create and build a better
Indonesia.
Environment | Biznet Bali Beach Cleaning
Biznet feels that we have a responsibility to participate in maintaining the hygiene of
our natural resources. Biznet Bali Beach Cleaning program focuses on the cleaning
beaches in Bali from waste and plastics using modern tractor and specialize beach
cleaning machine.
Community
| Biznet E-Sports RRQ & ONIC
Biznet Official Esports
Team is a special program
that supports young
generations to expand
their passion in online
games and create
achievements in the
future.
Community
| Biznet Foundation
Biznet Foundation is Biznet’s corporate social
responsibility for Indonesia by providing support for Health,
Education, Community and Environmental sector.
For More Information
Biznet : biznetnetworks.com
Biznet Home : biznethome.net
Biznet Data Center : biznetdatacenter.com

@biznethome Biznet Home

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Thank You
Biznet
MidPlaza 2, 8th floor
Jl. Jend. Sudirman 10-11
Jakarta 10220 - Indonesia
biznetnetworks.com
Midplaza Holding Profile
Training Department 2021

Confidential Documentation
 Pengenalan Awal

Sudahkah Anda Di manakah kantor

mengenal MidPlaza? pusat MidPlaza?

Apa kaitannya Siapa pemilik

dengan Biznet? MidPlaza?
Agenda

MidPlaza Holding
Overview

PILAR sebagai Penjabaran Visi dan

Misi MidPlaza Holding
MidPlaza Holding Overview

MidPlaza Holding
adalah induk dari beberapa unit usaha (Bisnis Unit) dibawah naungan
seorang entrepreneur yang sangat ulet dalam membangun usahanya
sejak tahun 1983 hingga kini.

“KAMI / KITA semua (seluruh staf & SBU)

sebagai satu kesatuan grup bisnis/perusahaan
bernama MidPlaza Holding”
MidPlaza Holding Overview

Commercial Residential Hospitalities Information & Other

Communication
Properties Properties Properties Technologies
Businesses
Chugoku Paints Indonesia
MidPlaza Holding Overview

http://www.midplaza.com/
Penjabaran Visi & Misi MidPlaza holding
 Midplaza Holding
VISI
“Kami ingin terus berkembang di
Industri-industri Utama kami dengan
memberikan nilai tambah kepada
Pelanggan”
MISI
“Mencapai tingkat kepuasan dan
loyalitas Pelanggan yang istimewa
melalui sinergi dari tim yang berdedikasi
penuh dan bersemangat”
PILAR: Penjabaran Visi & Misi MidPlaza Holding

Visi Misi

Panduan

Nilai

Budaya
PILAR: Penjabaran Visi & Misi MidPlaza Holding
MidPlaza Holding adalah Kelompok Unit Bisnis yang berkomitmen untuk menciptakan
pengalaman tak terlupakan bagi pelanggan sehingga tercapai Tingkat Loyalitas yang Istimewa
melalui tim yang berdedikasi penuh & bersemangat dalam memberikan solusi yang berkualitas &
inovatif.

Pertumbuhan Unit Bisnis Strategis dalam memberikan hasil yang optimal untuk setiap brand
yang ada, dicapai melalui SINERGI antar Unit Bisnis
dalam mendukung evolusi yang berkesinambungan sebagai satu kesatuan Midplaza Holding
yang utuh.
PILAR: Penjabaran Visi & Misi MidPlaza holding

4 (Empat)
Standar Perilaku

4 (Empat)
Komitmen

25 (Dua Puluh Lima)

Poin Standar Perilaku
 4 Komitmen midPlaza Holding

Costumer Satisfaction & Loyalty

Kepuasan Pelanggan dan Loyalitas
01

High-Quality and Innovative 02 A Passionate Team

Solutions Kualitas Terbaik dan Tim yang Bersemangat
Solusi Inovatif 03

04 Synergize to Grow
Sinergi untuk Berkembang
 Drive for Teamwork 4
Result
Standar
Perilaku
Customer Initiative
Service
Orientation
25 Poin Penjabaran Standar Perilaku PILAR

Drive For Result

1. Pilar menyatakan tujuan kita berada di dalam bisnis dan disampaikan kepada
semua yang ada di dalam organisasi.
2. Komitmen dipahami, dimiliki dan dihidupkan oleh semua yang ada di dalam
organisasi.
3. Kita bekerja dengan penuh integritas, kejujuran dan tanggung jawab atas
komitmen kita.
4. Rencanakan pekerjaan kita secara terukur dan kerjakan secara efisien.
5. Dalam pemecahan masalah dan mencapai hasil, fokus kita adalah pada situasi,
masalah, perilaku dan bukan pada individunya.
6. Mengambil peran aktif dalam menjaga dan melindung kerahasiaan dan aset
perusahaan.
7. Memberikan keuntungan finansial kepada pemegang saham dan nilai tambah
kepada semua pemangku kepentingan
25 Poin Penjabaran Standar Perilaku PILAR

Customer Service Orientation

8. Pelanggan adalah semua rekan kerja (internal) dan pengguna jasa & produk kita
(eksternal).
9. Kita memberikan pengalaman bermakna yang tak terlupakan kepada seluruh
pelanggan kita.
10. Kita melayani pelanggan dengan segenap hati: peduli, tulus dan ikhlas.
11. Gunakan salam, senyum, sapa dan santun dalam berinteraksi kepada pelanggan.
12. Antisipasi dan penuhi keinginan pelanggan sesuai kebutuhan mereka, dengan tetap
menjaga efisiensi.
13. Menjaga nilai dan harga diri sebagai individu terhormat dan bermartabat dengan
menjaga ucapan, perilaku dan penampilan sebagai bagian dari pelayanan kepada
pelanggan.
25 Poin Penjabaran Standar Perilaku PILAR

Teamwork
14. Tim yang bersemangat terdiri dari individu yang termotivasi untuk mencapai tujuan
bersama.
15. Menempatkan kepentingan MidPlaza Holding di atas kepentingan Unit Bisnis Strategis
atau kepentingan pribadi.
16. Berperan aktif dalam membantu dan bersinergi untuk kepentingan dan tujuan MidPlaza
Holding.
17. Menjaga harga diri dan keyakinan diri individu lain dengan mendukung dan memotivasi
mereka.
18. Memberi teladan dalam bekerja dengan melakukan apa yang kita harapkan pihak lain
lakukan kepada kita.
19. Berikan umpan balik dalam bentuk ucapan terima kasih, pujian maupun saran perbaikan
yang berlandaskan semangat membangun.
25 point penjabaran Standard Prilaku PILAR
Initiative
20. Mengambil inisiatif untuk membuat segala sesuatu lebih baik dan bertindak
positif tanpa diminta.
21. Kita bertanggung jawab untuk mengidentifikasi dan mencegah potensi
masalah yang dapat mengganggu komitmen kita.
22. Meniadakan masalah (zero defect) adalah tanggung jawab kita bersama.
23. Berinisiatif dalam meminta dan menawarkan bantuan untuk pencapaian
komitmen.
24. Berpikir luas, memikirkan alternatif dan berpandangan bahwa semua
masalah ada solusi.
25. Berpikir jauh kedepan, pertimbangkan dampak dari ucapan, perbuatan dan
keputusan yang kita buat.
Questions?

Confidential Documentation
Thank You
Biznet
MidPlaza 2, 8th floor
Jl. Jend. Sudirman 10-11
Jakarta 10220 - Indonesia
biznetnetworks.com
Confidential Documentation