Parts Warranty Policy
All New CTP Replacement parts are warranted to be free of defects in material and manufacture workmanship
under normal use and service. Warranty coverage period is not to exceed 18 months from original invoice date
with the excepion of parts otherwise noted below:
Diesel Engine Parts
CTP internal engine parts (i.e. pistons, rings, liners, etc) and external engine parts (i.e. oil & water pumps,
turbochargers, etc) are warranted to be free from defects in material and workmanship for a period of 6 months
ater installaion, not to exceed 12 months from original invoice date.
Ground Engaging Tools
Are warranted against premature breakage for a period of 90 days from original invoice date, ground engaging
tools include, but are not limited to, CTP blades, ips, adapters, and side cuters.
Undercarriage Parts
CTP undercarriage parts, including link assembly and rollers, are warranted for a period of 12 months from
original invoice date
Electrical & Hydraulic Components
Are warranted for 6 months ater installaion, not to exceed 12 months from original invoice date.
Non CTP Inventory Parts
Are considered “Special Order” and are not bound by this warranty. Special Order parts are idenified as LOC 2 on
a CTP Invoice. These include but not limited to: any non-stocking item, parts specifically outsourced for the
customer from a secondary vendor, original surplus, or parts labeled as used “As Is” condiion.
General CTP Responsibility & Limitaions
If claim procedure has been followed and CTP determines the claim as approved, the following describe CTP's
maximum responsibility.
Parts: CTP, at its opion, will replace parts needed or credit the customer's account.
Labor: CTP, upon its prior approval, will reimburse the customer for labor at a costs determined by current
published rates and standards in the geographic area in which repairs are performed, not to exceed US $30 per
hour. No holiday or overime rates will be paid by CTP.
Maintenance Items: CTP, upon its prior approval, will pay for maintenance items such as oil, filters and
anifreeze that are not reusable.
Other than as expressly provided hereby, CTP shall not, under any circumstances, be liable for any special, indirect, incidental, or
consequenial damages, including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue,
transportaion and towing costs, cost of purchased or replaced good, or claims of customers of the purchaser, which may arise or result
from the sale, installaion, or use of these parts. Any tampering or altering of a CTP product voids the Warranty and become sole
responsibility of the owner. Failures determined to arise from owner or operator abuse, improper assembly, exposure to weather
condiions, negligence, damage by accidents, or lack of proper maintenance are not covered by this warranty.
Claim Procedure:
1) Customer shall noify CTP regarding a warranty claim using our CTP portal or contacing its sales rep. Claim descripion is required
with every claim and is responsibility of customer to complete all informaion requested in a imely manner.
2) A claim number will be assigned and its status will be visible through our CTP portal.
3) If determined by our Claims department that more informaion is required or parts are required to properly evaluate the failure, the
customer will be noified and an RGA (Return Goods Authorizaion) will be generated, no parts will be accepted without an RGA. Failure
to cooperate may void the claim due to lack of informaion and/or parts requested (CTP reserves the right to examine every part
subject to the claim under this Warranty). Only parts under Warranty that are suspected to have failed are allowed to be returned in
used condiion with our prior authorizaion. All parts returned to CTP must have original labels and be properly packaged for shipping.
CTP Warranty will be void if returned merchandise is damaged due to improper packaging or neglect. Coverage will also be void if any
third party delivering such merchandise has damaged the product.
4) If a Warranty Claim is denied all parts submited for examinaion to CTP will be kept for 30 days only.
This Warranty is provided only to direct CTP customers and not to any other paries. The paries agree that any legal acion, suit or
proceeding arising under or in connecion with the Warranty shall be insituted in a federal or state court located in Miami-Dade County,
Florida, which shall be the exclusive jurisdicion and venue of said legal proceedings.
F-720-008 Rev. C
