RETURN AND REFUND POLICY

The following terms and conditions apply to all orders placed on our website. We
reserve the right to amend these terms without prior notice whenever deemed
necessary and to use our discretion for any final decisions about issues between our
two parties when applicable.

ORDER ADJUSTMENT/CANCELLATION

After finalizing the checkout of an order, you may adjust its information by
contacting us via [email protected] within 06 hours. If you do not make
any changes to your order within 06 hours, the order will be sent to production, and
you will have to waive the right to adjust the order details or to cancel it.

- The design of personalized items cannot be adjusted after the order is

successfully finalized.

- The item quantity in a discounted order and the product type of your order,
you can not make changes to your ordered item’s colour and/or size unless
that change results in any fluctuation in the price of the final item.

- The item quantity in a discounted order and the product type of your order
cannot be changed. If you have any need for these changes, please contact us
to cancel the order, after which you can then place a newly revised order.

* Please note that if you cancel your order within 06 hours of order placement,
you will be responsible for the full payment fee as this fee is non-refundable.

REFUND POLICY

All of our artworks, made and supervised by a professional design team, are
tailored to the tastes of our customers
We allow personalization to your needs and preview the design of your choice
before proceeding with the order, these are personalized products printed according
to your requirements, so we do not offer returns or reprints for orders marked as
delivered.

Customers can contact their carrier (i.e., USPS/ UPS, DHL, FedEx etc.) for exact
details on the delivery, including GPS location.

We want you to be satisfied with services provided from us. If your product is
defective or not described, don't worry. Just send us an email at
[email protected] and we will make it right by offering you a replacement or
refund.

Any unsuccessful deliveries due to any customers’ mistakes on shipping address or

customers’ unavailability, any loss of products due to the security of customers’
living areas (as long as shipping carriers confirm that the order is delivered) will
NOT be eligible for return and refund. We will NOT refund in case you REFUSE
to receive it either.

Any dissatisfactions related to apparel sizing and/or colours will not be eligible for
refund or replacement. Please make sure to have a look at our sizing charts on
product pages or your order confirmation email within the first 6 hours after
completing your purchase.

FULLY REFUND

Due to hygiene reasons and the fact that our products are made-to-order, we do not
exchange or refund items unless an item you received has a major problem.

* We will give a full refund of your receipt (Transaction Fee + Shipping Fee) or
send you a replacement if your order meets the problems below.

1. Your order will be submitted to either replacement or refund if:

Your order does not arrive at your shipping address within 45 business days of
order placement. However, please note that any claims on late delivery filed after
60 business days from the initial date of order placement will be rejected.

With our policy, within 7 days of you receiving the item, you can request a refund
or a replacement in the following cases:

 Printed products are not clear, blurred.

 The printing position is not centered as described on the website.

 Wrong product delivered in the order, or part of the order is wrong.

 Damaged by transportation: torn, stretched.

 The product has the wrong size or color as described.

 Other errors caused by our production. When encountering these unfortunate

incidents, please email us about the problem (including actual product
pictures and labels for proof) to get timely support for refund or return
requests. We encourage you to receive a new replacement for the defective
product and you do not even need to return the defective product to us.

Your order has an issue of inadequate quality. Please note that any claims related to
quality issues or garment defects must be filed within 07 business days from the
date of receipt with full of clear evidence as below:

 Photo(s) of quality issues and any damaged parts of the actual product
received;

 Photo(s) of the inaccurate product delivered (in case of incorrect

color/design from original order);
  Photo(s) of the size tag and the entire item when measured with a ruler
(in case of incorrect size from original order);

 Photo(s) of the original shipping label of the product received.

You can send these pieces of evidence through email support:

[email protected]. The Customer Care Department will receive and process
your case. Our customer service will then help provide a replacement or refund if
deemed appropriate.

2. After a careful check on your order, if we confirm via email that you are
eligible for a full refund, your refund will be processed by our internal team within
07 business days of refund confirmation. In the next 24 hours (from the time of
receiving the email/SMS requesting to Cancel the customer's order), our Customer
Care Department will confirm the details with the order on your email and we will
issue a full refund for this order within 48 hours after that, and follow the return
policy of the payment gateways that the PrintBoutique is integrating. Please
remember it can take some time for your bank or credit card company to process
and post the refund.
RETURN POLICY
There is no need to return your item under any circumstances. Items
purchased from PrintBoutique are custom made and printed just for you. Returns
cannot be offered unless the item is defective. Please note that if you return your
item without our request, we will not be responsible for any loss or additional costs
resulting from your unapproved return. Thus, if you have an issue with your order,
please contact us via [email protected] within 07 business days of order
delivery to explain your grievance. Our customer service will then help provide a
replacement or refund if deemed appropriate.

If the problem is major, we may choose to replace the item or issue a refund within
a reasonable time. In this event, the product may be kept at the customer’s
disposal.

 We do NOT offer refunds or exchanges on any products purchased during a

sale or any promotion.
  You will be responsible for paying for your own shipping costs for returning
your item(s).

 We will issue a refund or send a replacement immediately when we check

your items have full conditions of refund policies. You don’t need to return
your items. The time of receiving your replacement item is the same as the
time of shipping new products.

DISCLAIMERS

1. You must provide all information and/or documentation in connection

with your order(s) placed in our store upon request. We reserve the right to
suspend or terminate your customer account if you fail to provide the
information and/or documentation requested or if you provide inaccurate or
fraudulent information.

2. We shall not be responsible for any damage, claims, liabilities, costs,

harms, inconveniences, business disruptions, or expenditures of any kind that
may arise as a result of or in connection with any used or stored products
purchased from our store.

3. When you submit a purchase, the risk of order loss is transferred from our
store to you/your party once your order is delivered to the carrier. You will bear
all related liabilities and risks during the third-party transportation of your
order.

4. We shall not take any liabilities for any loss or shipment delivery failure
due to: recipient’s unavailability, incorrect or insufficient addresses, or package
refusal Therefore, kindly ensure your information is correct before checking
out. After your order is completed, if you find any mistakes in the order
confirmation, please contact us at [email protected] as soon as possible to
receive prompt support.