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SMS Implementation for Management

This 7-page document is a project plan for implementing an ISO 20000-compliant Service Management System by 2022. It outlines the project's goal and scope, reference documents, objectives, deadlines, participants, and requirements for monthly progress reports. The project will be carried out according to this plan and overseen by members of the project team and upper management.

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it20645984 Imashi H.M.G.G.M.
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© © All Rights Reserved
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363 views7 pages

SMS Implementation for Management

This 7-page document is a project plan for implementing an ISO 20000-compliant Service Management System by 2022. It outlines the project's goal and scope, reference documents, objectives, deadlines, participants, and requirements for monthly progress reports. The project will be carried out according to this plan and overseen by members of the project team and upper management.

Uploaded by

it20645984 Imashi H.M.G.G.M.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 7

[Emjay]

PROJECT PLAN
for Implementation of the Service Management System according
to ISO 20000

Code:

Version:

Date of version:

Created by:

Approved by:

Confidentiality level:
[Emjay] [confidentiality level]

Change history
Date Version Created by Description of change

xx/xx/2013 0.1 Branimir Basic document outline


Valentic

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[Emjay] [confidentiality level]

1. Purpose, scope and users


The goal of the project plan is to precisely outline the SMS implementation project's goal, the papers
that must be created, the due dates, and the roles and duties of all participants.

The SMS implementation project's operations are all carried out in accordance with the Project Plan.

Members of the project team and [upper management] are the intended users of this document.

2. Reference documents
 ISO/IEC 20000 standard
 decision or a document of a similar nature that specifies the project start]
• [Project management technique]

3. SMS implementation project


3.1. Project objective

By 2022 at the latest, the Service Management System must be implemented in compliance with ISO
20000.

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[Emjay] [confidentiality level]

3.2. Deadlines

Deadlines for acceptance of individual documents in the course of SMS implementation are as
follows:
Document Deadlines for document
acceptance

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[Emjay] [confidentiality level]

On the project, Mr. Bandara from the consulting firm emjay will work.

Table of participants in the project


Name Organizational unit Job title Phone E-mail

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[Emjay] [confidentiality level]

Every month, the project manager will write a report on the progress of the project and send it to the
project sponsor.

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[Emjay] [confidentiality level]

[Signature]

Page 7 of 7

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