Republic of the Philippines

UNIVERSITY OF CEBU
PARDO and TALISAY
Natalio B. Bacalso Ave, Cebu City, Cebu 6000
[website]
[contact email & contact number]

[CIVIL SECURITY UNIT]

CITIZEN’S CHARTER

Office or Division Civil Security Unit

Classification Simple to technical as the requirement dictates

Type of Transaction Private to Citizen

Who may avail? All affiliating clients of UCPT

SERVICES OFFERED AND PROCEDURE
A. RESPONSE TO EMERGENCIES
Availability of service: 24/7

STE Fees to be
Applicant / Client Office Activity Duration Person-in-Charge
P Paid

Guard-on-Post receives the report, relays to the

Security-in-Charge (SIC) / Head Guard (HG)
1-2 minutes Guard-on-Post /
through hand-held radio, and records the report. (Response Time) SIC / HG

Security-in-Charge (SIC) / Head Guard (HG)

coordinates with the Detachment Commander
(DC) through hand-held radio and go to the
incident area and make necessary or appropriate
Security-In-
action for the said emergency. 1-3 minutes Charge (SIC) /
Reports Personally
1 NONE (Response Time) Head Guard (HG)
/ By Call Should services needed, the Detachment
Commander (DC) will contact the nearest and Guard-on-Post
Government Agency concerned for any assistance.
(Barangay, Police, Fire, Social Welfare.

Not later than 24

The Detachment Commander (DC) submits after
the incident report to the Chief Security Officer
hours after Detachment
(CSO) for information and record purposes. completion of Commander (DC)
response.
B. RESPONSE TO INCIDENT
Availability of service: 24/7

STE Fees to be
Applicant / Client Office Activity Duration Person-in-Charge
P Paid

Guard-On-Post receives and records the nature of

incident in the blotter, relays to the Security-In- 1-2 minutes Guard-on-Post /
Charge (SIC) / Head Guard (HG) through hand- (Response Time) SIC / HG
held radio, and records the report.

Security-In-Charge (SIC) / Head Guard (HG) Security-In-

coordinates with the Detachment Commander 1-3 minutes Charge (SIC) /
Reports Personally
1 (DC) through hand-held radio and go to the NONE (Response Time) Head Guard (HG)
/ By Call incident area to conduct preliminary investigation.
and Guard-on-Post

The Detachment Commander (DC) submits after

incident report to the Chief Security Officer
(CSO) for information and record purposes. Not later than 24
hours after Detachment
The Detachment Commander (DC) will make completion of Commander (DC)
appropriate action and/or coordinate to the nearest
Government Agency Concerned (Barangay, response.
Police, Fire, Social Welfare).
C. RESPONSE TO COMPLAINTS
Availability of service: Monday to Friday | 8:00 AM to 5:00 PM (No Noon Break)

STE Fees to be
Applicant / Client Office Activity Duration Person-in-Charge
P Paid
1-2 minutes Chief Security Officer /
Receive the verbal or written complaint and records.
(Response Time) Detachment Commander
Summon concerned individual/s and conduct
preliminary investigation.
1-3 minutes Detachment Commander
Give explanation order if the concerned individual (Response Time) / Concerned Individual
belongs to the security force of the campus .
The Detachment Commander (DC) submits report to Not later than 24 hours
Submits written or the Chief Security Officer (CSO) for information and after completion of
Detachment Commander
verbal complaints record purposes. (DC)
1 NONE response.
to [CSU Office] Not later than one (1)
Submit After Investigation Report to the Chief
Administrative Officer (CAO) for appropriate action.
day upon receipt of the Chief Security Officer
report.

If the nature of the incident needs deep investigation,

the [Civil Security Unit (SCU)] / Security Agency
Not later than one (1) Civil Security Unit /
(through a third party) will conduct and submit
investigative report and recommendation to the week after the incident. Security Agency
administration.
 Submit After Investigation Report to the Chief Not later than one (1)
Chief Security Officer
Administration Officer (CAO) day upon receipt.

D. RESPONSE TO REQUEST FOR ASSISTANCE (Student Activity / Campus Event)

Availability of service: Monday to Friday | 8:00 AM to 5:00 PM (No Noon Break)

STE Fees to be
Applicant / Client Office Activity Duration Person-in-Charge
P Paid
Detachment
Receive records, approved and compiled copy of 5 – 10 minutes Commander /
the request. (Response Time) Chief Security
Submits duly
signed letter Officer
request / activity Not later than one
permit to [CSU] Make schedule and assign personnel.
(1) day upon Detachment
1 NONE receipt of the Officer
Office.
(Letter should be request.
approved by the Detachment
Campus Director) Duration of the Commander and
Implement and make documentations.
activity / event. Assigned
Personnel

For more inquiries, please contact: […..]