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RRL Appointment and Scheduler

There are two main categories of web-based medical appointment services: medical scheduling software as a service (SaaS) and proprietary web-based scheduling systems integrated into patient portals. SaaS scheduling services like ZocDoc charge monthly fees and manage the appointment systems, while proprietary systems are included in healthcare provider websites and patient portals. Meaningful use standards have driven increased use of patient portals in the US, as both providers and patients must actively use portals to qualify for financial incentives.

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501 views2 pages

RRL Appointment and Scheduler

There are two main categories of web-based medical appointment services: medical scheduling software as a service (SaaS) and proprietary web-based scheduling systems integrated into patient portals. SaaS scheduling services like ZocDoc charge monthly fees and manage the appointment systems, while proprietary systems are included in healthcare provider websites and patient portals. Meaningful use standards have driven increased use of patient portals in the US, as both providers and patients must actively use portals to qualify for financial incentives.

Uploaded by

patricia gunio
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Medical appointments have often been booked over the phone or in person with schedulers.

These
techniques, which are based on verbal interactions with actual people, enable maximum adaptability in
challenging circumstances (Zhang X, Yu P, Yan J. 2014) The ability to get a timely appointment,
however, is constrained not only by the availability of appointment slots but also by the schedulers and
phone lines as these conventional methods necessitate their utilization. (Jones R, Menon, 2010) Capacity
to schedule appointments with the appropriate healthcare professionals at the appropriate time affects
patients' satisfaction with appointment scheduling. (Wang W, 2011)

Medical scheduling software as a service (SaaS) and proprietary Web-based scheduling systems
are the two main categories of Web-based medical appointment services. SaaS for medical scheduling has
grown in popularity recently. Health IT businesses like ZocDoc and InQuicker, which charge a monthly
membership fee, provide and operate these appointment systems instead of medical practices themselves.
(Siddiqui Z, Rashid R. 2013) The appointment services are cloud-based and can be incorporated into the
management systems used by healthcare providers. Proprietary appointment systems, which are included
in patient portals on healthcare providers' websites, are the alternative sort of appointment service. A
patient portal is a secure Web-based service that enables patients to get access to their medical records
and contact their doctors whenever they want. Because of the federal incentive program for the
implementation of electronic health records, meaningful use (MU) standards have played a significant
role in the rise of patient portals in the United States. The practice and patients should actively use the
portal in order to comply with MU's standards and qualify for its rewards.
References:

1. Zhang X, Yu P, Yan J. Patients' adoption of the e-appointment scheduling service: a case study in
primary healthcare. Stud Health Technol Inform 2014; 204:176-181. [Medline]
2. Jones R, Menon-Johansson A, Waters AM, Sullivan AK. eTriage - a novel, web-based triage and
booking service: enabling timely access to sexual health clinics. Int J STD AIDS 2010;21(1):30-
33. [CrossRef] [Medline]
3. -. Online scheduling applications may improve customer satisfaction, but setup is not always
easy. Internet Healthc Strateg 2004;6(5):1-5. [Medline]
4. Wang W, Gupta D. Adaptive appointment systems with patient preferences. Manuf Serv Oper
Manag 2011;13(3):373-389. [CrossRef]
5. Siddiqui Z, Rashid R. Cancellations and patient access to physicians: ZocDoc and the evolution
of e-medicine. Dermatol Online J 2013;19(4):14. [Medline]
6. Healthit. What is a patient portal? URL:
https://www.healthit.gov/providers-professionals/faqs/what-patient-portal [accessed 2016-09-26]
[WebCite Cache]
7. Healthit. What is a patient portal? URL:
https://www.healthit.gov/providers-professionals/faqs/what-patient-portal [accessed 2016-09-26]
[WebCite Cache]

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