Barclays Collect Customer Terms and Conditions

Additional Conditions
1. The Service
To be retained by the customer.
We will provide the Service subject to these additional
These additional conditions apply to Barclays Collect and conditions.
supplement the general conditions of your Customer
Agreement with us (Barclays Bank PLC). If these additional 1.1 We shall be responsible for arranging the carrier
conditions conflict with the general conditions of your services and shall enter into a separate contractual
Customer Agreement, these additional conditions will relationship with the Carrier.
apply.
1.2 Deposits must be contained within a Wallet with our
You must comply with any user guides, instructions, tariffs accompanying paying-in slip. A separate paying-in slip
or security advice which we advise apply to the Service, and will be required for (1) cheques and (2) cash and coin,
we may change any user guides for the Service by giving as further detailed in the user guide. In Northern Ireland,
notice to you as set out in your Customer Agreement. customers are prohibited from depositing cheques and
may only deposit one Wallet. The Wallet should contain
In these additional conditions, references to ‘we’ and ‘us’ notes and can contain up to 8 small coin bags.
refer to Barclays Bank PLC. References to ‘you’ and ‘your’
refer to you and include, where appropriate, the individuals 1.3 The value of the cash and coin deposited must not
you have authorised to give instructions on your behalf or exceed the Cash Limit.
any other individuals you’ve authorised to undertake any
other actions under the Service. (a) Barclays may notify you of the option to select an
increased Cash Limit up to the value of £20,000 and
Capitalised words used in these Additional Conditions shall, the Bank may (but is not obliged to) agree to
unless the context otherwise requires, have the following increase the Cash Limit. If the Bank does not agree
meanings; to increase the amount of the Cash Limit then the
Cash Limit will remain at £7500 or any other
Barclays’ Cash Centre means the designated premises amount notified to you by us.
for the delivery of Deposits.
(b) You are not permitted to make deposits consisting
Business Day is a day in the country where the account solely of cheques.
is held, on which banks are generally open for business,
excluding weekends and local public holidays. 1.4 Cheques contained in the Wallets will be deemed to
have zero value for the purposes of determining the
Carrier means the cash in transit carrier we shall use to Cash Limit. You must not include more than 50
collect the Deposits. cheques in each collection. Cheques will also be
deemed to have zero value for the purpose of
Cash Limit means £7500 or any other amount agreed determining the collection charge as referenced in the
by us pursuant to clause 1.3(a) for each collection tariff.
under the Service.
1.5 The Service may only be used for the Deposits. We will
Complex Mandate means a banking mandate which not be liable to you for any additional items that you
requires more than one authorised signatory to register place in to the Wallets.
for a new product.
1.6 Availability of the Service is subject to you meeting the
Deposits means cash, coin and cheques. following conditions to our reasonable satisfaction prior
to the commencement of the Service:-
Platform means Barclays Online Banking or iPortal as
appropriate. (a) Your designated collection address must not be a
residential address and must be acceptable to us
Service means the collection and subsequent and the Carrier;
processing of deposits to the designated accounts
which you hold with us. (b) You must have full access to the Platform;

(c) You must not be an existing Business Direct Deposit

Simple Mandate means a banking mandate which
requires one authorised signatory to register for a new Service (BDDS) customer;
product.
(d) You must have a valid and up to date e-mail address
and mobile telephone number registered with us;
Tariff means the separate document provided to you
setting out the charges applicable for the Service. (e) Completion of a paper registration form for the
Service if you have a Complex Mandate and do not
Wallet means a sealed wallet used for Deposits have full access to Barclays Online Banking; in the
alternative completion of an electronic registration
form will be required;
 (f) Satisfaction of all our requirements under the portal 4. Information about you
designated by us for this Service;
Barclays is committed to protecting your personal data. We will
(g) Your acceptance of these Additional Conditions and use your information for a number of different purposes, for
Tariff. example, to manage your account(s), to provide our products
and services to you and others and to meet our legal and
(h) You must be one of our existing customers and you regulatory obligations. We may also share your information with
have given us a mandate in a form which is our trusted third parties for these purposes. For more detailed
acceptable to us. information on how and why we use your information, including
the rights in relation to your personal data, and our legal grounds
for using it, please go to the Customer Privacy Notice at
2. Collections http://www.barclayscorporate.com/general-info/customer-pri-
vacy-notice.html or you can request a copy from us.
2.1 We will arrange for the Service to be provided by a
Carrier. We will credit payments into your nominated
account as specified on the paying-in slips, provided 5. Your obligations to us
that such nominated account has been registered for
the Service on your registration form. If the details of 5.1 In the event that your cash and coin are lost or stolen
your nominated account are unclear on a paying-in slip in transit, you will be responsible for providing
or your nominated account is not registered for the evidence within 14 days of becoming aware of the
Service, we may credit payments to any one of your loss or theft and which within our sole discretion we
other accounts registered for the Service or any other consider to be satisfactory. Such evidence may
account held with us [which we can nominate from include the amount of the Deposits as noted on a
time to time for the credit of payments]. duplicate paying-in slip, relevant receipts and any
other evidence as we may require.
3. Processing Deposits
5.2 In the event that your cheques are lost or stolen in
transit or clearing you will be responsible for obtaining
3.1 We aim to deliver Deposits collected by our Carrier for
duplicates.
processing at Barclays’ Cash Centre on the day
following a collection from your premises but we
5.3 You must not disclose any information about the
cannot guarantee actual delivery times to Barclays’
Service that could jeopardise the operational security
Cash Centre.
of our Carrier, its employees or agents.
3.2 We will process deposits on the Business Day of
5.4 If you breach any of these additional conditions, we
delivery to Barclays’ Cash Centre provided that the
can claim from you any losses, costs or expenses that
Carrier delivers the Deposit to Barclays’ Cash Centre
we reasonably incur as a result of your breach.
before 3:00pm for processing on that same Business
Day. Any Deposits received by Barclays’ Cash Centre
5.5 You must carefully control all instructions given to us
after 3:00pm or on a non-Business Day will not be
and make sure they are in accordance with your
processed until the following Business Day. Any
intentions.
Deposits received will be credited as set out within your
Customer Agreement. Cheques will be placed in the
5.6 You must ensure that at all times the list of users who
clearing cycle and credited to your account as set out in
have access to the Service and the Platform is kept up
the Customer Agreement.
to date and you are solely responsible for the
management of user access permissions.
3.3 If we find that there is a discrepancy between the
sum you have advised on the paying-in slip and the
5.7 You must ensure that any changes to the details
contents of any Wallet, we will correct the paying-in slip
contained in your original registration are updated on
and the amount paid into your account. We will notify
the Platform and remain up to date.
you of all amendments to your paying-in slips.
5.8 You will continue to have responsibility for the
3.4 If you inform us promptly upon becoming aware of a
Deposits up to and until you pass physical possession
discrepancy between the sum you have advised on the
of the Deposits on to our Carrier.
paying-in slip and the amount paid into your account,
we will promptly investigate your claim. The records
5.9 You confirm to us that you are the owner of the
maintained by us will be conclusive evidence of the
Deposits and will indemnify us for any claims
content of the Wallets. Following the results of our
damages or losses which we may incur in the event
investigation we will refund any amount due to you, or
that there are any disputes regarding the ownership
reclaim any amount due from you within 5 days from
of these Deposits.
the day after we have concluded our investigations.
5.10 It is your responsibility to check for counterfeit notes.
3.5 Subject to condition 3.2, if we find that any cheque
If counterfeit notes are found, we will deduct the
contained within any Wallet requires investigation we
value from the total credit amount, forward the items
reserve the right to withhold or delay (as applicable)
to the appropriate authorities and notify you of the
processing of the entire Wallet until such time that we
discrepancy. As they are deducted from the credited
have completed our investigations.
amount, this may mean you see a different charge for
the collection from what you were expecting.
6. Our obligations to you. 7. Making a claim
6.1 We will give you receipts for any Deposits in sealed 7.1 If you wish to make a claim related to this Service you
Wallets received in connection with the Service which must notify us and give us such details of the loss as we
will be our acknowledgment of the Deposits delivered may in our sole discretion request, as soon as you
to us by our Carrier. You must retain this receipt as become aware and in any case within 14 days of when
proof of deposit, but this will not be any form of you reasonably have become aware of the event or
confirmation as to the content of the Wallets. omission on which your claim is based. If you do not do
so we will not be liable to you.
6.2 In the event that cash is lost or stolen in transit, subject
to conditions 6.4, 6.5 and 6.6, we will promptly 7.2 In the event that you wish to make a claim then you
investigate your claim and in the absence of fraud, must provide such information as we may reasonably
negligence or wrongful action on your part, we will require to investigate such a claim and you authorise us
refund any amount up to the amount of the Cash Limit to disclose such information to the Carrier.
(as agreed between you and us) within 5 days from the
day after we have concluded our investigations.
Without prejudice to our rights under condition 9.2, in 8. Charges
the event that you notify us that cash has been lost or
stolen in transit, then we may suspend (for any period Charges will be payable by you for the Services as further
of time) the Service with immediate effect so that we set out in the Tariff. We reserve the right to apply these
may review the circumstances and causes of such loss. charges to any of the accounts which you have registered
with us for the Service.
If we subsequently recover a lost or stolen wallet and
the amount in that wallet is less than the amount which 9. Termination
you have notified us has been lost or stolen then you
will pay to us on demand the difference between the 9.1 You may terminate the Service free of charge by
amount you have notified to us and the amount in the following the instructions on the Platform subject to
wallet. you giving us such termination instructions at least 48
hours before the date of the next collection under the
We will have no liability to you in connection with lost or
Service. You may incur a late cancellation charge if you
stolen cheques.
terminate within 48 hours of the next collection date.
6.3 Subject to conditions 6.4, 6.5 and 6.6, in the event of 9.2 We may terminate or suspend (for any period of time)
any failure, delay, or error in us providing the Service our
the Service with immediate effect at any time at our
liability will be limited to the amount of interest due to
absolute discretion. We will give you notice of such
you and any interest payable by you as a result of our
failure, delay or error in us providing the Service. termination or suspension as set out in your Customer
Agreement.
6.4 We will not be liable to you if we do not provide the
Service or if there is a delay in providing the Service as a
result of anything that we cannot reasonably control. Barclays Bank PLC is registered in England (Company No.
This includes, without limitation, any machine failing to 1026167) with its registered office at 1 Churchill Place,
work, partial closure of any payment or settlement
London E14 5HP. Barclays Bank PLC is authorised by the
system, industrial disputes, war, enemy action and any
Prudential Regulation Authority, and regulated by the
act, omission or delay of any agent, or any third party.
Financial Conduct Authority (Financial Services Register
6.5 We will not be liable to you in any circumstances for No. 122702) and the Prudential Regulation Authority.
loss of business, loss of goodwill, loss of opportunity, Barclays is a trading name and trade mark of Barclays PLC
loss of profit and any type of special, consequential or and its subsidiaries.
indirect loss whatsoever.

6.6 Our maximum liability to you in connection with

condition 6.2 can never in any circumstances exceed
the Cash Limit (as agreed between you and us).

To find out more go to barclayscorporate.com

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Barclays Bank PLC is registered in England (Company No. 1026167) with its registered office at 1 Churchill Place, London E14 5HP. Barclays Bank PLC is authorised by the Prudential
Regulation Authority, and regulated by the Financial Conduct Authority (Financial Services Register No. 122702) and the Prudential Regulation Authority. Barclays is a trading name and
trade mark of Barclays PLC and its subsidiaries. May 2018